This paper examines the place of metrics in the assessment of a corporation’s public affairs practice. It describes how public affairs metrics are situated in the larger context of organizational performance assessment, examines the range of metrics available to the CPA practitioner, and identifies the critical trade-offs associated with why public affairs metrics utilisation has not achieved the level of application that some experts have encouraged.

Project complexity is ever growing and needs to be understood and measured better to assist modern project management. The overall ambition of this paper is therefore to define a measure of project complexity in order to assist decision-making. A synthesised literature review on existing complexity measures is proposed in order to highlight their limitations. Then, we identify the multiple aspects of project complexity. We then propose a multi-criteria approach to project complexity evaluation, through the use of the Analytic Hierarchy Process. In the end, it permits to define a relative project complexity measure. Complexity scales and subscales are defined in order to highlight the most complex alternatives and their principal sources of complexity within the set of criteria and sub-criteria which exist in the hierarchical structure. Finally, a case study within a start-up firm in the entertainment industry is performed. Conclusions and research perspectives are given in the end.

Continuing professional development (CPD) is costly in terms of both organizational resources and personal time and effort. It forms an important part of the strategy for modernizing the health service and is an expectation of qualified nurses. There is little evidence to demonstrate the impact of CPD in terms of improved patient care and services. A small pilot study was undertaken. A group of intensive therapy unit (ITU) managers developed a goal attainment scale (GAS) to evaluate the impact of an ITU course. Results suggest that the ITU course did make a difference to the development of ITU nurses, but the nurses who did not take the course also developed. This has implications for service providers and educationalists in terms of expectations, timing and content of courses. The GAS was a useful tool as an approach to evaluating the impact of CPD but requires more rigorous testing before it can be described as reliable and valid.