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The trade-offs in developing public affairs metrics
Posted on 19 December 2012 by Muhamad Hafiz Bin Morad (Senior Librarian)
Abstract

This paper examines the place of metrics in the assessment of a corporation’s public affairs practice. It describes how public affairs metrics are situated in the larger context of organizational performance assessment, examines the range of metrics available to the CPA practitioner, and identifies the critical trade-offs associated with why public affairs metrics utilisation has not achieved the level of application that some experts have encouraged.

Article Information
Database: 
Wiley Online Library

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