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Latifah Abdol Latif, and Ramli Bahroom, and Mohamad Afzhan Khan Mohamad Khalil, (2016) Prioritizing services and facilities in a higher education institution Importance-satisfaction quadrant and gap analyses. Asian Association of Open Universities Journal, 11 (1). pp. 64-77. ISSN 2414-6994
Mohamad Afzhan Khan Mohamad Khalil, and Latifah Abdol Latif, and Ramli Bahroom, (2015) Learners’ Perception of an Institution’s Reputation: Quantitative Evidence from the OUM 2014 Tracer Study. ASEAN Journal of Open & Distance Learning (AJODL), 7 (1). pp. 65-78. ISSN 2232-0814
Latifah Abdol Latif, and Ramli Bahroom, and Ng, Man San (2012) New Learners’ Experiences in Using e-Learning Technology in the Open University Malaysia. ASEAN Journal of Open & Distance Learning (AJODL), 4 (1). pp. 28-44. ISSN 2232-0814
Latifah Abdol Latif, and Ramli Bahroom, and Fard, Pooyan Yousefi (2010) Improving accessibility and responsiveness in a complaints management system. E-leader Singapore .
Latifah Abdol Latif, and Ramli Bahroom, and Fard, Pooyan Yousefi (2010) Mystery calling : a qualitative application of the Lean Six Sigma approach. E-leader Singapore . pp. 1-9.
Latifah Abdol Latif, and Ramli Bahroom , (2010) OUM’s Tracer Study: A Testimony to a Quality Open and Distance Education. ASEAN Journal of Open and Distance Learning, 2 (1). pp. 35-47.
Latifah Abdol Latif, and Ramli Bahroom, and Ng, Man San (2009) Skills, Usage and Perception of ICT and Their Impact on E-Learning in an Open and Distance Learning Institution. ASEAN Journal of Distance Education, 1 (1). pp. 69-82.
Ng, Richard and Kaur, Abtar and Siti Farina Sheikh Mohamed, and Latifah Abdol Latif, and Ramli Bahroom, (2009) E-mathematics : pre-instructional and supplement instruction and their impact of student's online participation and final exam score. AAOU Journal, 4 (1). pp. 27-36. ISSN 1858-3431
Latifah Abdol Latif, and Sumalee , Sungsri and Ramli Bahroom, (2009) Managing Retention in ODL Institutions: A Case Study on Open University Malaysia and Sukhothai Thammathirat Open University. ASEAN Journal of Open and Distance Learning, 1 (1). pp. 1-10.
Anuwar Ali, and Ramli Bahroom, (2008) Integrated E-learning at Open University Malaysia. Public Sector ICT Management Review, 2 (2). pp. 33-39. ISSN 1985-0778
Mohammad Noor Salleh, and Latifah Abdol Latif, and Ramli Bahroom, and Zainal Abidin Ahmad, and Mohd Jamaludin Muhammad, (2006) Counseling : A Retention Initiative in Open University Malaysia. National Centre for E-learning & Distance Learning, Saudi Arabia.
Ramli Bahroom, and Latifah Abdol Latif, and Rozila Abu Zarin, Strategic Planning Practices at a Malaysian Private University: The OUM Experience. -. (Submitted)
Latifah Abdol Latif, and Ramli Bahroom, and Mohamad Afzhan Khan Mohamad Khalil, (2015) Prioritizing Services And Facilities In A Higher Education Institution: Importance-Satisfaction Quadrant And Gap Analyses. In: 29th AAOU2015 Conference, 29th Nov - 2nd Dec 2015, Kuala Lumpur.
Latifah Abdol Latif, and Ramli Bahroom, (2014) Employability skills : closing the gap between employers' expectation and satisfaction. In: Seminar Kebangsaan Pembelajaran Sepanjang Hayat 2014, 1-2 December 2014, Kuala Lumpur.
Thirumeni Subramaniam, and Latifah Abdol Latif, and Ramli Bahroom, (2014) Lifelong learning and quality workforce : a way forward in research and innovation for OUM. In: Seminar Kebangsaan Pembelajaran Sepanjang Hayat 2014, 1-2 December 2014, Kuala Lumpur.
Ramli Bahroom, and Latifah Abdol Latif, (2014) LIFELONG LEARNING AS THE CATALYST IN HUMAN CAPITAL DEVELOPMENT IN MALAYSIA. In: Widyatama International Seminar (WIS) 2014, 14-15 Feb 2014, Bali, Indonesia. (Submitted)
Latifah Abdol Latif, and Ramli Bahroom, (2014) Relationship-based student loyalty model in an open distance learning institution. In: Widyatama International Seminar (WIS) 2014, 14-15 Feb 2014, Bali, Indonesia.
Ramli Bahroom, and Latifah Abdol Latif, and Ahmad Izanee Awang, (2014) Quality Education in ODL: Evidence from the Tracer Study. In: Professional Development in Education (PDE2014), 11-12 June 2014, Bandung, Indonesia.
Ramli Bahroom, and Latifah Abdol Latif, (2012) Open and distance learning as the key driver of lifelong learning. In: Ministry of Higher Education, Lifelong Learning Conference 2012, 22-23 September 2012, Kuala Lumpur.
Guan, Eng Chan and Latifah Abdol Latif, and Ramli Bahroom, (2011) Enculturation of lifelong learning : perspectives from the New Economics Model. In: The International Lifelong Learning Conference (ICLLL) 2011 , 14-15 November 2011, Seri Pacific Hotel, Kuala Lumpur. (Submitted)
Latifah Abdol Latif, and Mansor Fadzil, and Ramli Bahroom, and Wardah Mohamad, and Ng, Man San (2011) The Role of Motivation, Attitude, Anxiety and Instrumental Orientation in Influencing Learner's Performance in English as a Second Language in OUM. In: Global Learn Asia Pacific 2011 - Global Conference on Learning and Technology. , 28 March - 1 April, 2011 , Melbourne, Australia.
Lee , Nagarajah and Latifah Abdol Latif, and Ramli Bahroom, and Mansor Fadzil, (2011) Learner demography and perception & attitude towards the use of English as a medium of instruction in predicting academic achievement. In: The International Lifelong Learning Conference (ICLLL) 2011 , 14-15 November 2011, Seri Pacific Hotel, Kuala Lumpur.
Ramli Bahroom, (2010) Quality assurance in an ODL institution : the OUM experience. In: 30th OUSL Anniversary International Research Conference, 20-21 August 2010, Colombo, Sri Lanka. (Submitted)
Ramli Bahroom, and Rosila Abu Zarin, (2010) ICT As An Enabler For Lifelong Learning Opportunities For The Elderly. In: South East Asian Conference On Ageing (SEACA2010), 17-18 July 2010, Grand Millennium Hotel KL. (Submitted)
Ramli Bahroom, and Latifah Abdol Latif, and Ng, Man San (2009) ODLPERF: An Instrument For Measuring Service Quality In An Open And Distance Learning (ODL) Institution. In: 23rd AAOU Annual Conference 2009, 3-5 November 2009, Tehran, Iran.
Ramli Bahroom, and Blue Ocean Strategy Team, OUM (2009) Blue ocean strategy : way forward for OUM (PowerPoint presentation). In: OUM Academic Tea Talk , 19 June 2009, Open University Malaysia. (Submitted)
Latifah Abdol Latif, and Ng , Man San and Ramli Bahroom, (2009) Abilities, experiences and perceptions of learners towards the use of ICT in a blended learning environment. In: IKICT Conference, 3 February 2009, Ipoh, Perak.
Latifah Abdol Latif, and Ramli Bahroom, and Ng, Man San (2008) Logistic regression for determining factors influencing students’ perception of reputation of an ODL institution. In: 8th Annual SEAAIR Conference , 6-8 November 2008, Surabaya, Indonesia.
Ramli Bahroom, and Latifah Abdol Latif, and Ng, Man San (2008) Sustainability of post-graduate program at Open University Malaysia (OUM) : an importance-performance analysis. In: 8th Annual SEAAIR Conference , 4-6 November 2008, Surabaya, Indonesia.
Ng , Richard and Ahmad Izanee Awang, and Latifah Abdol Latif, and Ramli Bahroom, (2008) An empirical study of the effect on learning skills workshop on learning readiness in an ODL environment. In: 8th Annual SEAAIR Conference , 4-6 November 2008, Surabaya, Indonesia.
Latifah Abdol Latif, and Sungsri, Sumalee and Ramli Bahroom, (2008) Managing retention in ODL institutions : a case study on Open University Malaysia and Sukotai Thammathirat Open University. In: The 22nd AAOU Annual Conference. “The New Development, New Trends and New Missions of Open and Distance Education in Asia and the World”., 14 - 16 October, 2008, Tianjin, China,.
Ramli Bahroom, and Latifah Abdol Latif, and Ng, Man San (2008) Tracking institutional performance using importance-satisfaction analysis. In: ASAIHL International Conference 2008, 7-10 April 2008, Sukhothai Thammatthirat Open University, Thailand.
Latifah Abdol Latif, and Ramli Bahroom , and Ng , Man San and Ahmad Izanee Awang, and Nik Najib Nik Abdul Rahman, (2008) Learners' ability, experience and perception of use of ICT in learning and education: a comparison between open University Malaysia (OUM) and European Universities. In: Agria Media 2008 And ICI-8 Information Technology and Education Technology Conference And Exhibition, 27-28 October 2008, Eszterházy Károly College, Hungary.
Latifah Abdol Latif, and Ramli Bahroom, and Nik Azlina Nik Yaacob, and Man San, Ng (2007) Institutional strength and challenges from the learners perspective. In: 21st AAOU Annual Conference, Kuala Lumpur, 29-31 October 2007., 29-31 October 2007, Kuala Lumpur.
Latifah Abdol Latif, and Raj , Sharma and Ramli Bahroom, (2007) Student priority and satisfaction with university services in a distance education institution. In: 7th Annual SEAAIR Conference, Bangkok, Thailand, 5-7 September 2007..
Ramli Bahroom, and Latifah Abdol Latif, and Noor Azina Ismail, and Nik Najib Nik Abdul Rahman, (2006) The Impact Of "Learning Skills For Open And Distance Learners" Course On Learner Attitudes Towards E-Learning. In: Konvensyen Teknologi Pendidikan ke 19, Langkawi, 9 September 2006, Langkawi, Malaysia. (Submitted)
Ramli Bahroom, and Latifah Abdol Latif, (2005) Satisfaction Survey : Towards A "Learner-Centered" Support Services. In: Southeast Asian Association for Institutional Research (SEAAIR) 2005 , 14-16 Sept 2005, Bali, Indonesia.
Mansor Fadzil, and Ramli Bahroom, (2003) Peranan ICT dalam pembelajaran jarak jauh (Keynotes address). In: Konvensyen Teknologi Pendidikan ke 16, 13-16 June 2003, City Bayview Hotel, Melaka.
