Tracking institutional performance using importance-satisfaction analysis

Ramli Bahroom, and Latifah Abdol Latif, and Ng, Man San (2008) Tracking institutional performance using importance-satisfaction analysis. In: ASAIHL International Conference 2008, 7-10 April 2008, Sukhothai Thammatthirat Open University, Thailand.

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This paper report on a study using Importance Satisfaction-Analysis (ISA)at OUM to access the improvement made in delivering its services to learners from 2005 to 2007.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Importance-satisfaction analysis ; Open and distance learning ; Institutional performance ; Learner satisfaction
Subjects: L Education > LC Special aspects of education > LC5201 Education extension. Adult education. Continuing education
L Education > LB Theory and practice of education > LB2300 Higher Education
Depositing User: Shahril Effendi Ibrahim
Date Deposited: 05 Jan 2009 06:36
Last Modified: 18 Jun 2013 03:14

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