Institutional strength and challenges from the learners perspective

Latifah Abdol Latif, and Ramli Bahroom, and Nik Azlina Nik Yaacob, and Man San, Ng (2007) Institutional strength and challenges from the learners perspective. In: 21st AAOU Annual Conference, Kuala Lumpur, 29-31 October 2007., 29-31 October 2007, Kuala Lumpur.

Institutional_strength.pdf - Submitted Version

Download (241Kb) | Preview


The paper analyses the result of the Importance-Satisfaction Survey conducted in both 2006 and 2007 and using the Importance-Satisfaction Matrix to direct the institution in making improvements in the areas that matter most to the learners.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Importantance-Satisfaction (I-S) Matrix ; User satisfaction ; Service quality
Subjects: L Education > LC Special aspects of education > LC5201 Education extension. Adult education. Continuing education
L Education > LB Theory and practice of education > LB2300 Higher Education
Depositing User: Shahril Effendi Ibrahim
Date Deposited: 04 Dec 2008 12:43
Last Modified: 03 Jan 2017 06:20

Actions (login required)

View Item View Item