The study described in this article takes the view that distance education programs are dynamic systems with multiple constituencies. Literature on distance education programs as complex systems and on the critical constituency approach to program evaluation was used to guide the development of a questionnaire designed to assess the components of a distance education program. Instrument development was conducted in four phases using both quantitative and qualitative methods. The data from this study suggest that there are four major components of effectiveness in distance education programs: instruction, management, telecommuting, and support. Within each of these components there are from two to five subcomponents, 14 components in all, which can be used to assess distance education programs. The assessment scale which was developed measures these four components and their subcomponents. (Authors' abstract)