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Ariff Syah Juhari, and Muhammad Awais Bhatti, and Shishi Kumar Piaralal, (2016) Service Quality and Customer Loyalty in Malaysian Islamic Insurance Sector Exploring the mediating effects of Customer Satisfaction. International Journal of Academic Research in Business and Social Sciences, 6 (3). pp. 17-36. ISSN 2222-6990
Chiam , Chooi Chea (2016) Benefits And Challenges Of Massive Open Online Courses. ASEAN Journal of Open & Distance Learning (AJODL), 8 (1). pp. 16-23. ISSN 2232-0814
Shishi Kumar Piaralal, and Muhammad Awais Bhatti, and Niriender Kumar Piaralal, and Ariff Syah Juhari, , (2016) Factors affecting service recovery performance and customer service employees. International Journal of Productivity & Performance Management, 65 (7). pp. 898-924. ISSN 1741-0401
Zahir Osman, and Ratna Khuzaimah Mohamad, and Liana Mohamad, (2016) Mediating Effect of Customer Satisfaction on Service Quality and Trust Relationship in Malaysian Banking Industry. International Journal of Advances in Management, Economics and Entrepreneurship, 3 (1). pp. 10-19. ISSN 2349-4468
Afzhan Khan Mohamad Khalil, (2016) Construct Validation of Factors Influencing the Educational Performance of ODL Learners: Methodological Contribution Using Psychometric Properties and Confirmatory Factor Analysis. In: OUM Seminar Series 1, OUM Main Campus. (Submitted)
Raemah Abdullah Hashim, and Bushro Ahmad, and Azhari Jamaluddin, (2016) Relationship Between Leadership Styles and Affective Commitment among employees in National Anti-Drugs Agency (NADA). In: OUM Seminar Series 3/2016, 23 August 2016, Open University Malaysia. (Submitted)
Wardah Mohamad, and Zahir Osman, and Ratna Khuzaimah Mohamad, and Liana Mohamad, (2016) Enhancing Students’ Academic Performance in an Online Distance Learning Institution: The Roles of Extrinsic Motivation, Intrinsic Motivation, Self-Efficacy and Time Management. In: OUM Seminar Series 3/2016, 23 August 2016, Theatrette, Open University Malaysia. (Submitted)
