Items where Author is "Sia , Mal Kong"

Up a level
Export as [feed] Atom [feed] RSS 1.0 [feed] RSS 2.0
Group by: Item Type | No Grouping
Jump to: Article | Conference or Workshop Item | Thesis
Number of items: 3.

Article

Sia , Mal Kong and Kanesan , Muthusamy (2011) Using service gaps to classify quality attributes. The TQM Journal, 23 (2). pp. 145-163.

Conference or Workshop Item

Sia , Mal Kong and Kanesan , Muthusamy (2012) Classifying Quality Attributes Using Service Gaps and Kano's Method. In: 2012 2nd International Conference on Management and Service Science (ICMSS 2012), 5-6 May 2012, Kuala Lumpur, Malaysia.

Thesis

Sia , Mal Kong (2010) Causal effects of registration efforts on business performance of ISO 9001-certified companies in the Malaysian construction industry using SEM. PhD thesis, Open University Malaysia .

This list was generated on Thu May 2 21:15:11 2024 MYT.
Open University Malaysia Knowledge Repository is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.