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Sia , Mal Kong and Kanesan , Muthusamy (2012) Classifying Quality Attributes Using Service Gaps and Kano's Method. In: 2012 2nd International Conference on Management and Service Science (ICMSS 2012), 5-6 May 2012, Kuala Lumpur, Malaysia.
Sia , Mal Kong and Kanesan , Muthusamy (2011) Using service gaps to classify quality attributes. The TQM Journal, 23 (2). pp. 145-163.
Sia , Mal Kong (2010) Causal effects of registration efforts on business performance of ISO 9001-certified companies in the Malaysian construction industry using SEM. PhD thesis, Open University Malaysia .