Factors Influencing Employee Work Performance in the Water Utility Industry in the State of Selangor

Zainuddin bin Othman, (2019) Factors Influencing Employee Work Performance in the Water Utility Industry in the State of Selangor. Other thesis, Open University Malaysia.

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Abstract

Clean water is essential for health and well-being. Everyone has the right to access clean drinking water for their basic needs. However, in 2013, WHO and UNICEF reported that a total of 1.3 billion people did not have access to safe water. Malaysian government has embarked on water sector reformation effort and constitutional amendment to make the water utility industry sector more efficient as well as to improve the customer orientation of service provision. Although the supply of treated water has achieved a relatively high standard, unfortunately, the Non-Revenue Water (NRW) rate is currently at 35 percent which is considered as a major inefficiency in water industry that must be addressed. Therefore, the aim of this study is to examine the factors influencing the employee work performance in water utility industry. This study will explore the factor of organisational commitment, transformational leadership, job characteristics among employees of water utility industry which may influence the employee work performance with the mediating effect of employee engagement. Studies have examined the relationship between these factors but there is no clear and comprehensive answer especially in relation to work performance in the water utility industry. A self-administered approach is deployed to collect data from 455 respondents comprising of the executive and non-executive employees of Pengurusan Air Selangor Berhad. The findings revealed that factors of organisation commitment and transformational leadership had no significant relationship, while job characteristics was confirmed to have a significant relationship with employee work performance in water utility industry in the state of Selangor. The findings also revealed that all other three indirect hypotheses used in this study were supported. These provide evidences on the role played by employee engagement as a mediator variable between organisation commitment, transformational leadership and job characteristics with work performance among the employees of water utility industry. Future study should consider conducting longitudinal and qualitative studies to re-examine the dynamic nature of the effects of organisational commitment, transformational leadership, job characteristics and employee engagement on employee work performance to provide further insights regarding the probable outcome. This approach will also enable future researchers to get deeper insights and understanding of the problem setting. (Abstract by Author)

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