Critical Success Factors in Six Sigma Implementation - A Case Study of MNCs in Malaysia

Sivakumar, Supperamaniam and Kanesan , Muthusamy (2011) Critical Success Factors in Six Sigma Implementation - A Case Study of MNCs in Malaysia. In: The 2011 IEEE International Conference on Quality and Reliability, 14-17 Sept 2011, Bangkok, Thailand.

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Research objective is to survey Six Sigma implementation in Malaysian Multinational Corporation (MNCs) and identify the Critical Success Factors (CSFs) these companies use in ensuring its successful implementation. Research is anchored to the method of exploratory survey conducted via online among MNCs using Six Sigma in Malaysia. Preliminary findings of influence breakdown of each CSF results in with Management Commitment (85%), Absorption (95%), Cultural Influence (85%), Project/Process Assessment (100%) and Training & Awareness (100%). Detailed statistical analysis concluded CSFs that have direct impact in Six Sigma implementation are Management Commitment, Absorption, Project/Process Assessment and Training & Awareness. We have through this study established a clear guideline on CSFs necessary to adopt in order to ensure the correct implementation of Six Sigma in organizations. It is envisaged that local Malaysian companies’ will use these findings as reference on the initiative of implementing Six Sigma methodologies in their business.(Abstract by authors)

Item Type: Conference or Workshop Item (Paper)
Additional Information: This paper appear at 2011 IEEE International Conference on Quality and Reliability (ICQR). To access the fulltext of the paper, please contact OUM Digital Library.
Uncontrolled Keywords: Six Sigma, Critical Success Factors (CSFs), Total Quality Management (TQM), Continuous Improvement (CI), Research Method (RM)
Subjects: T Technology > TS Manufactures
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Science and Technology
Depositing User: Shahril Effendi Ibrahim
Date Deposited: 30 Sep 2011 01:13
Last Modified: 17 May 2013 02:07

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