Challenges of ISO 9001:2015 Quality Management System Implementation in Malaysian Construction Companies

Mohamad Rashid Abd Ghani, (2021) Challenges of ISO 9001:2015 Quality Management System Implementation in Malaysian Construction Companies. Masters thesis, Open University Malaysia (OUM).

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The purpose of this study is to investigate the barriers and challenges in the implementation of ISO 9001:2015 QMS in the Malaysian construction company. A random sample of 100 workers in construction companies in Malaysia has been used to identify these factors in a structured survey, resulting in a response rate of 49%. The measurement model's reliability and validity were evaluated using exploratory and conformity factor analysis. Structural Equation Modelling (SEM) was used to investigate the relationships between the latent constructs. The results show that surveyed construction companies implemented ISO 9001 QMS primarily for company performance and encountered numerous challenges during the implementation process. Furthermore, findings highlighted the importance of effective communication and organizational learning in enhancing company performance in construction organizations. According to the findings, these factors have a significant impact on companies in terms of effective communication, organizational learning, and company performance in construction organizations, at 95% confidence interval (p<0.05). The subjective data was based on individuals from a variety of organizations being surveyed, and the convenience sampling method was used due to the physical limitations from the most recent study. Previously, different researchers in different countries led studies on the barriers and challenges to ISO 9001 QMS implementation in particular. A few of these studies and research have been conducted in Malaysian construction firms. This study on the challenges to ISO 9001 QMS implementation in Malaysian construction companies will aid in the completion of the interlocking of difficulties encountered by organizations when implementing and retain the ISO 9001 certification. The results of this research provide Malaysian construction companies with a theoretical and practical understanding of the factors that challenge the company performance companies to retain ISO 9001 QMS certification. These challenges should be overcome by construction companies to achieve successful implementation and better performance of QMS. (Abstract by author)

Item Type: Thesis (Masters)
Additional Information: A Master’s Project submitted in fulfilment of the requirements for the degree of Master of Quality Management
Uncontrolled Keywords: Quality Management System, ISO 9001, Challenges, Barriers, Effective Communication, Organizational Learning, Company Performance, Construction Industry, Malaysian , MQM
Subjects: T Technology > T Technology (General)
Divisions: OUM Graduate Centre
Depositing User: Siti Norfazila Ismail
Date Deposited: 30 Jun 2022 03:16
Last Modified: 30 Jun 2022 03:16

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