Library Operating Hours for Sunday, 18 April 2021 : 8.00AM - 5.00PM


Last updated on 03 December 2015
  1. American Society of Quality. (n. d.). Quality glossary  S. Retrieved from

  2. Brue, G. (2006). Six Sigma for small business. Madison, WI: Entrepreneur Press.

  3. Chrysler Corporation, Ford Motor Company, & General Motors Corporation. (1995). Advanced product quality planning and control plan. Grays, England: Adare Carwin Limited.

  4. Daimler Chrysler Corporation, Ford Motor Company, & General Motors Corporation. (2008). Potential failure mode and effect analysis (FMEA). Grays, England: Adare Carwin Limited.

  5. Gitlow, H. S., & Levine, D. M.(2005). Six Sigma for green belts and champions: Foundations, DMAIC, tools, cases and certification. New Jersey, NJ: FT Press.

  6. Hunter, P. (2015). Choosing the best method for listening to the customer. Retrieved from

  7. International Six Sigma Institute. (2015). Six Sigma DMAIC process - improve phase – conduct cost-benefit analysis. Retrieved from

  8. Pande, P. S., Neuman, R. P., & Cavanagh, R. R.(2000). The Six Sigma way: How GE, Motorola and other top companies are honing their performance. New York, NY: McGraw-Hill.

  9. SIRIM Training Services. (2014). Six Sigma. Shah Alam, Malaysia: SIRIM Berhad.

  10. Smith, D., Blakeslee, J., & Koonce, R. (2002). Strategic Six Sigma: Best practices from the executive suite. New Jersey, NJ: John Wiley & Sons.

  11. Stamatis, D. H.(2002). Six Sigma and beyond: The implementation process, Volume VII. Abingdon, England: CRC Press.

Copyright© Library, OUM 2013, All Rights Reserved
Latest updated: 23th July 2013

Get in touch with us