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  1. Barret, P., & Baldry, D. (2003). Facilities management: Towards best practice.Oxford, England: Wiley-Blackwell.

  2. Bititci, U., Carrie, A., & McDevitt, L. (1997). Integrated performance measurement systems: A development guide. International Journal of Operations & Management, 17(5), 522-534.

  3. British Institute of Facilities Management (BIFM). (2007). Workbook 3: FM and FM strategy. West Midlands: BPP Learning Media.

  4. British Institute of Facilities Management (BIFM). (2012). Facilities management introduction. Retrieved from facilities

  5. Clements, C. D.(2000). Creating productive workplace. E&FN Spon, 0(2), 491.

  6. Croome, C. D.(2000). Creating the productive workplace. London, England: E&FN Spon.

  7. Gensler Design. (2006). The Gensler design & performance index. The US Workplace Survey.

  8. Hassanien, A., & Dale, C. (2013). Facilities management and development for tourism, hospitality and events (CABI Tourism Texts). Oxfordshire, England: CABI.

  9. International Facility Management Association (IFMA). (2014). Strategic facility planning: White paper. Retrieved from

  10. International Facility Management Association (IFMA). (2013). What is facility management. Retrieved from

  11. Jackson, N., & Smith, J. (2000). Strategic needs analysis: Its role in brief development. Facilities, 18(13/14), 502-512.

  12. Neely, A., Gregory, M., & Platts, K. (1995). Performance measurement system design: A literature review and research agenda. International Journal of Operations & Production Management, 15(4), 80-116.

  13. Parida, A., & Kumar, U. (2006). Maintenance performance measurement (MPM): Issues and challenges. Journal of Quality in Maintenance, 12(3), 239-251.

  14. Roelofsen, P. (2002). The impact of office environments on employee performance: The design of the workplace as a strategy for productivity enhancement. Journal of Facilities Management, 1(3), 247-264.

  15. Royal Institution of Chartered Surveyors. (2014) The strategic role of facilitiesmanagement in business performance. Retrieved from

  16. Sherman, H., Rowley, D. J., & Armandi, B. R.(2007). Developing a strategic profile: The pre-planning phase of strategic management. Business Strategy Series, 8(3), 162-171.

  17. Wordsworth, P. (2001). Lee’s building maintenance management. Special education: Contemporary perspectives for school professionals. Oxford, England: Blackwell Sci

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Latest updated: 23th July 2013

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