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Moments of Truth: Managing the face-to-face Encounter in Distance Learning
Posted on 24 September 2012 by Shahril Effendi Bin Ibrahim (Senior Librarian)
Authorship Details
Mary Cull
Robyn Walker
Publication Details
Resource Type: 
Article
Publication Date: 
1995
Publication Title: 
Journal of Online, Flexible and Distance Learning
Publisher: 
Distance Education Association of New Zealand (DEANZ)
Volume: 
1
Issue or Number: 
1
Summary

Managing distance learning shares many of the features of managing anything. Fundamentally the process involves planning, implementation and evaluation. Managing a service differs, however, from managing the manufacture of a good or product. When viewed in service management terms, distance education provision, as the following quotation suggests, involves managing 'unique characteristics'. (Introduction by authors)

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