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Supporting Students by Telephone: a Technology for the Future of Student Support?
Posted on 03 July 2014 by Shahril Effendi Bin Ibrahim (Senior Librarian)
Authorship Details
Anne Gaskell
Roger Mills
Publication Details
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European Journal of Open, Distance and E-Learning (EURODL)
Student support by telephone has a long tradition in open and distance learning, but most recent research and discussion has concentrated on support by electronic means. Some recent findings however provide evidence that the telephone is still a particularly effective medium for student support. Four types of telephone contact are discussed which indicate that the appropriate and timely use of telephones can aid student retention, provide excellent opportunities for dialogue and is perceived as particularly encouraging by students. The use of the increasingly common mobile phone for student contact, particularly in countries without reliable landlines, also has huge potential; and textmessaging can be used by both institutions and tutors to support students. [ABSTRACT BU AUTHORS]
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