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101 tough conversations to have with employees : a manager's guide to addressing performance, conduct, and discipline challenges
Posted on 02 June 2013

  • 101 tough conversations to have with employees : a manager's guide to addressing performance, conduct, and discipline challenges - Paul Falcone.
    Material Type: Book
    Language: English
    OUM Control No: 000195401
    Author: Falcone, Paul.
    Related Author: ebrary, Inc.
    Publication Details: New York : American Management Association, c2009.
    Description: xv, 304 p. ; 23 cm.
    Item Type: Online
    ISBN No:
    • 081441348X (pbk.)
    • 9780814413487 (pbk.)

      Summary: Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues--these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. With years of experience as the VP of employee relations at major entertainment companies, author Paul Falcone offers unique insight into the tools and skills required for managers to address some of the most common--as well as the most serious--employee problems they are likely to encounter. Falcone's book 101 Tough Conversations to Have with Employees equips managers to facilitate clear, direct interactions with their employees by offering realistic sample dialogues managers can use to sidestep potential awkwardness. Covering everything from substandard performance reviews to personal hygiene to termination meetings, this handy guide helps managers treat their people with dignity, focusing not just on what to say but also on how to say it. With a plethora of proven, realistic techniques, managers will learn how to protect themselves and their organizations--and get the very best from their people.

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    Latest updated: 23th July 2013

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