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Mohd Rushidi bin Mohd Amin, and Shishi Kumar Piaralal, and Zahir Osman, and Abdul Rahim Mohamed Amin, (2018) Service Recovery Satisfaction in Open and Distance Learning (ODL) in Malaysia: Antecedents and Outcomes. ASEAN Journal of Open & Distance Learning (AJODL), 10 (1). pp. 11-28. ISSN 2232-0814