TY - THES N1 - A Masters Project submitted in partial fulfilment of the requirements for the degree of Master of Management ID - library_repository1534 UR - https://library.oum.edu.my/repository/1534/ A1 - Abdul Rahman Ibrahim, Y1 - 2022/// N2 - Technological advancement has been vulnerable in complimenting how consumer conduct their buying behavior. Social media, has fast been becoming a popular platform for dealers to reach customers when promoting and introducing products o gain more business opportunities and profits. Social Media continues to evolve in facilitating business and service growth by incorporating improved features to ease online interactions. This research aims to determine the impact of social media marketing on the factors influencing online purchasing intention via e-commerce among working adults in Malaysia after the Covid-19 pandemic. The pandemic has made online purchasing an excellent choice for conducting business transactions, mainly for safety and fear of getting into close contact with persons infected by the deadly virus. Hence, it is necessary to explore the insights on consumer buying intention from the perspective of scientific research in the business discipline that has become the objective of this study. The findings have successfully proven that the independent variables, i.e., the perceived Customer Trust (CT), perceived Product Usefulness (PU), perceived Service Quality (SQ), and perceived Social Media Marketing (SMM), do have significantly influenced the consumers purchasing intention after Covid-19 pandemic. The impact of social media marketing on working adults? purchase intention via e-commerce after Covid-19 has resulted in a positive future outlook, especially towards business entities. The influence of social media marketing itself towards working adults can help those involved in advertisement and content-creating industries to continuously conduct research with the possibility of taking up their creative skills to a higher level. (Abstract by author) PB - Open University Malaysia KW - Consumer Trust KW - Perceived Product Usefulness KW - Service Quality KW - Social KW - Master of Management KW - MM Media Marketing KW - Consumer Purchase Intention M1 - masters TI - The impact of social media marketing on working adults? purchase intention via e-commerce after Covid-19 pandemic AV - public ER - TY - THES ID - library_repository1537 UR - https://library.oum.edu.my/repository/1537/ A1 - Juriana Yusoh, Y1 - 2022/// N2 - The potential opening of the power sector's retail space will give customers more options to buy their electricity and is likely to have earnings impact on Tenaga Nasional Berhad (TNB). As of right now, TNB is the only retail energy provider in Peninsular Malaysia. Recent reports suggested that the government was investigating the possibility of allowing new energy suppliers to enter the market and the findings are expected to be made public in the near future. Loyalty on the part of customers is recognized as one of the most important goals that TNB should strive for in order to build a sustainable advantage in the market. Customer loyalty is one of the most important yardsticks for achievement for unique organizations in a competitive business climate. It is shown by the customers' continued patronage of the unique enterprises. The degree to which customers are committed to the missions, priorities, products, and services that TNB reveals a lot about how successful their business is in the marketplace. This study is to examine the relationship between TNB Corporate Social Responsibility activities and Customer Satisfaction Index towards Customer Loyalty for TNB customers in Kuantan, Pahang. The quantitative survey method was used to collect the data. Part of customers of TNB were chosen as the sample of the study. The result of preliminary analyses, testes, discusses and come out the result of all variables of study, the factor analysis, correlation, and the regressions analyses on the direct and indirect relationship among the variables. The result revealed direct significant relationships between the independent variables (corporate social responsibility and customer satisfaction) and dependent variable (customer loyalty). PB - Open University Malaysia KW - Corporate Social Responsibility activity KW - customer satisfaction and customer loyalty KW - MBA M1 - masters TI - The Relationship between customer satisfaction, Corporate Social Responsibility activities towards customer loyalty in TNB Kuantan Pahang AV - public ER - TY - UNPB N1 - A Master's Project submitted in partial fulfilment of the requirements for the degree of Master of Management ID - library_repository1539 UR - https://library.oum.edu.my/repository/1539/ A1 - Muhammad Azri Nor Hashim, Y1 - 2022/// N2 - It has been widely accepted that an internal audit is a simple administrative function that involves reviewing documents, calculating assets, and reporting to the Board of Directors, Management, or External Auditors. Due to a lack of personnel and management support, as well as inadequate training and development, Malaysia suffers from significant Internal Audit deficiencies. Yet there hasn't been an in-depth examination of the above concerns with a focus on the fundamental causes of successful internal auditing, notably in commercial banks. Therefore, the current study examines the impacts of internal audits on the financial performance of commercial banks in Malaysia. In this regard, a descriptive research approach will be employed to address the research questions. (Absrract by author) PB - Open University Malaysia KW - Master of Management KW - MM KW - Internal audit KW - Commercial banks KW - Banks Malaysia M1 - masters TI - Impacts of internal audit on the financial performance of commercial banks in Malaysia AV - public ER - TY - THES N1 - Projek sarjana ini dikemukakan sebagai memenuhi sebahagian daripada syarat Sarjana Pendidikan Awal Kanak-Kanak ID - library_repository1541 UR - https://library.oum.edu.my/repository/1541/ A1 - Norsaliza Sidek, Y1 - 2022/// N2 - Kejayaan pelaksanaan belajar melalui bermain di prasekolah amat bergantung kepada tahap pengetahuan dan tahap kemahiran guru. Kajian ini dilaksanakan bertujuan mengkaji tahap pengetahuan dan kemahiran guru dalam melaksanakan belajar melalui bermain. Selain itu, tujuan kajian juga adalah untuk melihat hubungan di antara pengetahuan dan kemahiran guru dengan pelaksanaan belajar melalui bermain di prasekolah. Kajian ini dilaksanakan secara kuantitatif menggunakan rekabentuk kajian tinjauan. Seramai 56 orang guru tadika swasta di Daerah Marang, Terengganu telah dipilih sebagai responden untuk kajian ini. Instrumen soal selidik digunakan bagi memperoleh data kajian. Data dianalisis menggunakan aplikasi Statistical Package for Social Science (SPSS) versi 28.0. Dapatan kajian menunjukkan tahap pengetahuan dan tahap kemahiran yang tinggi oleh responden dalam melaksanakan aktiviti belajar melalui bermain di mana tahap pengetahuan menunjukkan min 4.35 dan min tahap kemahiran adalah 4.31. Dapatan kajian juga menunjukkan hubungan yang signifikan di antara pengetahuan (r =.849, p <.005) dan kemahiran guru (r = .828, p < .005) dengan pelaksanaan belajar melalui bermain di prasekolah. Keseluruhan kajian menunjukkan bahawa pengetahuan dan kemahiran guru sangat penting dalam menjayakan pelaksanaan belajar melalui bermain bagi membantu perkembangan sosial, emosi, kognitif dan fizikal kanak-kanak secara bersepadu dan holistik. PB - Open University Malaysia KW - bermain KW - pengetahuan dan kemahiran guru M1 - masters TI - Hubungan antara pengetahuan dan kemahiran guru dengan pelaksanaan belajar melalui bermain di prasekolah AV - public ER - TY - THES ID - library_repository1542 UR - https://library.oum.edu.my/repository/1542/ A1 - Sharon Linus Lojikip, Y1 - 2022/// N2 - Service quality is one of the leading performance dimensions for organisational efficieny. In the healthcare industry, service quality is a major determinant for patient satisfaction. Maintaining patient satisfaction is critical to achieving excellent clinical outcomes in any patients. The COVID-19 pandemic, has disrupted the healthcare system and impacted the healthcare service quality delivery. This study investigated the healthcare service quality during the pandemic, by performing secondary analysis on readily available SERVQUAL datasets obtained during the pandemic through routine patient satisfaction surveys, in a tertiary healthcare centre that manages severe COVID-19 cases. This study discovered that significant service quality gaps existed in all quality dimensions at the inpatient setting during the pandemic, with Tangible service quality being the most negatively impacted. During the pandemic, hospitalised patients also significantly expected for Assurance and Outcome service quality dimensions. When IPA approach was applied to the datasets, service quality items from the Tangible, Reliability, and Responsiveness dimensions were identified as the priority areas for quality improvement during a pandemic. This research could help healthcare managers effectively direct their resources when launching quality improvement intervention. Finally, with these findings, sustainable healthcare system that can withstand difficult and challenging crises can be properly planned to maintain satisfactory service quality in the Malaysian hospitals. PB - Open University Malaysia KW - Healthcare KW - SERVQUAL KW - COVID-19 KW - Pandemic KW - Tertiary Healthcare Centre KW - Importance-Performance Analysis (IPA) M1 - masters TI - Healthcare Service Quality Gaps During Covid-19 Pandemic: Secondary Analysis From Patient Satisfaction Surveys AV - none ER - TY - THES N1 - A Master?s Project submitted in fulfilment of the requirements for the degree of Master of Occupational Safety and Health Risk Management ID - library_repository1448 UR - https://library.oum.edu.my/repository/1448/ A1 - Abdul Khair Osman, Y1 - 2021/// N2 - The development of technology in transportation industry especially rail transportation is an alternative solution to Malaysia Transportation Issues. The initiative of the government to develop Mega Project such as Electrics Train Service (ETS) in the year 2015, consisting the railway from Kuala Lumpur to Padang Besar, Perlis and it helps to reduce the amount of traffic on road and lessen the time spent to travel from these two places. This project includes the building up of two unique Train Tunnels and categories as Twin Tunnel that are 3.3kilometre length in Bukit Berapit and 1.1kilometre length in Bukit Larut, Perak. The Twin Railway Tunnel in Bukit Berapit, Perak is the longest in Malaysia ever built. The development of this twin train tracks is brought by the local engineering expertise with the advisory by international expert. One of the important components of its development is to ensure the main build up standards and life safety in this twin railway tunnel project is given priority. Based on the statistics by Bureau of Transportation in United States, accident that involved in Train Tunnels are 11 accidents and resulting 343 death and 81 injuries with multiples factor most of it caused by electrical failure and results to fires. Based on the statistics, 2 most important safety element in developing Bukit Berapit Twin Railway Tunnel are life safety and properties of the building. The safety elements need to be considered are fire protection system and the fire retardant material. The preliminary concept of this project is using the combination of Italian Standards and NFPA 130, since there are no local standards to be referred. This research focused on the best standard practises from other countries for the purpose to evaluate the effectiveness of fire protection system used in Bukit Berapit Railway Tunnel. Therefore, a few researches on standard?s, site visits, survey and interviews the expert had been conducted. Based on the research findings, there are 10 parameters identified and it will be suggested as a benchmark on making standards in building up Railway Tunnel in Malaysia in the future. Fires is a great danger to human life especially when occurs in a confined space. Railway tunnel fires is uncommonly occurred, and railway tunnels typically require large investments in providing fire protection. It is necessity to understand the reasons for the first consideration in developing railway tunnel in such of fire safety. As this railway tunnel is the first project in Malaysia and has no local standard, much attention needs to be given to fire prevention, such as stability, integrity, and structural assessment during fire and fire extinguishing system reactions. Two factors will be focused mainly on: passive fire protection system and active fire extinguishing system to study the effectiveness of fire safety concept for Bukit Berapit tunnel. (Abstract by author) PB - Open University Malaysia (OUM) KW - Railway tunnel KW - fire safety system KW - local standard KW - Master of Occupational Safety and Health Risk Management KW - MOSHRM KW - thesis M1 - masters TI - The Effectiveness of Fire Protection System for Bukit Berapit High-speed Rail Tunnel AV - public ER - TY - THES N1 - A Master?s Project submitted in fulfilment of the requirements for the degree of Master of Project Management ID - library_repository1453 UR - https://library.oum.edu.my/repository/1453/ A1 - Albert Nelson Robert, Y1 - 2021/// N2 - Almost similar to previous research papers on BIM implementations study, this research paper presents analysis of findings of a research project, which discovers the benefits and challenges of BIM implementation in construction industry in Sarawak state area. BIM is widely known for its benefits in improving construction project process and waste minimization in terms of resources and time, by offers the users 3-dimensional modelling for construction project design. Traditional project process typically utilizes 2-dimensional drawings which will be interpreted by site project team which highly requires high expertise of technical skills from site project team to piece together the construction drawings design that are consists of architectural, mechanical and electrical, structural and civil, as well as landscaping architectural. The major findings are the five highest rated benefits and challenges, along with the suggestions from respondents on how to encourage BIM implementations in construction industry in Sarawak, from perspectives of government agencies, private organization and high learning institutes. The findings sorted the five highest rated benefits and challenges for better understanding on the main consideration factors affecting respondent?s decision in adopting BIM technology. 272 respondents delivered a complete survey data for this research paper. These tabulated benefits and challenges recommended to future researchers for better understanding on the factors affecting project executives or stakeholders to consider adopting BIM in construction industry mainly in Sarawak state. The points in this research paper could be utilized by organizations to justify adoption of BIM system in their construction projects. (Abstract by author) PB - Open University Malaysia (OUM) KW - BIM KW - 3-dimensional drawing KW - 2-dimensional drawing KW - architectural KW - thesis KW - MPM M1 - masters TI - Benefits from Adoption of Building Information Modelling (BIM) in Building Construction Projects in Sarawak AV - public ER - TY - UNPB N1 - A Master?s project submitted in the partial fulfillment of the requirements for the degree of Masters of Early Childhood ID - library_repository1536 UR - https://library.oum.edu.my/repository/1536/ A1 - Ashrynn Yazmeen Nuraiman Jasnin, Y1 - 2021/// N2 - Parental modelling has become an essential reference for children to form desirable behaviours as children grow up. Therefore, parents must model appropriate actions for their children to observe. This quantitative study examined the relationship between parents? awareness of their role as a model of technology usage and children?s engagement in online learning. Other variables explored concerning the main variables included parents? perception of technology usage, parents? technology usage, and children?s technology usage. The respondents in the study comprised 385 Malaysian parents and their four to six-year-old children. Data collected via a virtual platform or face-to-face interaction included parents from all the states in Malaysia. The findings indicated that parents? awareness of their role as a model of technology usage was not related to their children?s engagement in online learning. Instead, it showed that parents? perception of technology usage was positively related to their children?s technology usage, and children?s technology usage was positively related to their online learning engagement. Therefore, the findings imply that parents need to equip themselves with the proper perception of technology usage, as their perception may affect their children?s technology usage and engagement in online learning. (Abstract by author) PB - Open University Malaysia KW - Early Childhood Education KW - Engagement in Online Learning KW - Parent Role Model KW - Parent Modelling KW - Masters of Early Childhood Education KW - MECHE M1 - masters TI - Parents? modelling of technology usage and children?s engagement in online learning AV - public ER - TY - UNPB N1 - A dissertation submitted in fulfilment of the requirements for the degree of Doctor of Philosophy (Arts). ID - library_repository1461 UR - https://library.oum.edu.my/repository/1461/ A1 - Budiman Mohd Zohdi, Y1 - 2021/// N2 - Setiap pemimpin yang menduduki kerusi nombor satu negara pasti berazam melakukan perubahan yang lebih baik berbanding kepimpinan sebelumnya. Perubahan yang dimaksudkan ini tertumpu kepada perubahan polisi atau dasar penting yang akhirnya membawa kesejahteraan kepada rakyat secara umumnya. Apabila Najib Razak mengambil alih tampuk pemerintahan negara daripada Abdullah Badawi pada tahun 2009, visi utama beliau di dalam pentadbiran beliau ialah untuk melakukan perubahan yang positif dalam aspek ekonomi, mobilisasi sosial, dan institusionalisasi politik terutamanya susulan kemerosotan prestasi BN dalam PRU-12. Kajian ini menyelidik pembangunan politik ketika era pemerintahan Najib Razak memimpin Malaysia. Skop temporal kajian ini adalah bermula pada April 2009 sehingga 2018. Konsep utama yang digunakan dalam kajian ini adalah konsep pembangunan politik Francis Fukuyama dan konsep modenisasi politik. Kajian ini menggunakan reka bentuk penyelidikan kualitatif dengan datanya diperoleh dari sumber primer dan sekunder. Sumber primer diperoleh menggunakan kaedah temu bual secara semi struktural yang dijalankan dengan sembilan orang informan autoritatif. Sumber sekunder pula diperoleh dari bahan-bahan seperti buku, jurnal, majalah, dan lain-lain lagi di beberapa perpusatakaan terkemuka seperti Perpustakaan Negara, Perpustakaan Za?ba, Perpustakaan Parlimen dan Perpustakaan Tun Sri Lanang. Hasil kajian ini mendapati berlakunya pembangunan politik ketika era pemerintahan Najib Razak dalam aspek pertumbuhan ekonomi, mobilisasi sosial, dan institusionalisasi politik. Dalam aspek pertumbuhan ekonomi, era pemerintahan Najib Razak menyaksikan dasar ekonomi yang dipanggil sebagai Najibnomics telah dilaksanakan seperti MEB, Program Transformasi Ekonomi, dan beberapa dasar ekonomi yang seperti liberalisasi ekonomi, memperkenalkan BR1M, BB1M dan pengenalan cukai GST yang lebih efisyen dan telus, berbanding SST. Hasil daripada dasardasar tersebut, pertubuhan KDNK negara semakin positif selain kadar kemiskinan dan pengangguran dapat dikurangkan dan pendapatan perkapita rakyat meningkat. Selain itu, hasil kajian juga menunjukkan bahawa mobilisasi sosial ketika era pemerintahan Najib Razak juga menunjukkan perubahan yang lebih baik. Hasil daripada pelaksanaan PTP menyaksikan beberapa akta kontroversi dipinda dan dimansuhkan, partisipasi politik yang lebih aktif dapat dilihat dan kebebasan media juga semakin terbuka. Di samping itu, dalam aspek institusionalisasi politik hasil kajian mendapati keempat-empat institusi politik iaitu institusi eksekutif, legislatif, kehakiman, dan birokrasi telah mengalami perubahan ketika era pemerintahan Najib Razak iaitu dari 2009 hingga 2018. Perubahan positif yang wujud dalam aspek pertumbuhan ekonomi, mobilisasi sosial, dan institusionalisasi politik ketika era pemerintahan Najib Razak. (Abstract by author) PB - Open University Malaysia (OUM) KW - Politics Malaysia KW - Najibnomics KW - Najib Razak M1 - phd TI - Pembangunan politik era pemerintahan Najib Razak AV - public ER - TY - THES N1 - A Master?s Project submitted in fulfilment of the requirements for the degree of Master of Occupational Safety and Health Risk Management ID - library_repository1452 UR - https://library.oum.edu.my/repository/1452/ A1 - Choong, Chwee Ching Y1 - 2021/// N2 - Background: In the past two decades, office work is rapidly changing with development of new computer technology that increase the efficiency of our work. Office employees usually spend 40 hours or more per week at their office computer workstation. This has placed office environment as a significant roles into employees? daily life. In recent years, there have been increasing attention on Office Ergonomics. Office Ergonomics is the science of establishing the best fit between a worker and the tasks they carry out and working environment. In simple words, office ergonomics is where the office employees can comfortably and effectively carry out their job with the correct furniture, equipment and working condition. The long hour of working with computers or laptops have been associated with an increase in work related musculoskeletal disorder (WMSDs). Methodology: The survey questionnaire was designed and distributed via GoogleForm. 161 office computer users in selected Malaysia?s Oil and Gas Industry has responded to the questionnaire. The survey data was validated, received for data entry-encoding and analyzed for quantitative descriptive analysis. Result: The survey indicated that 94.4% of the respondents? have established office ergonomics program for the computers users by the companies. Approximately 83.85% of the respondents had encountered MSDs at different frequency. The survey concluded that neck (52.8%) and shoulder (48.7%), lower back (37.9%) are the most commonly have MSDs for office computer users. 111 respondents (88%) seen an improvement both in managing the musculoskeletal disorder and improved work productivity. Conclusion: Office ergonomics program is key to managing and improving musculoskeletal disorders among office computer users. PB - Open University Malaysia (OUM) KW - Office Computer Users KW - Office Ergonomics Program KW - Musculoskeletal Disorders (MSDs) KW - thesis KW - MOSHRM M1 - masters TI - Office Ergonomics Program To Reduce Musculoskeletal Disorder Among Computer Users Of Malaysia?s Oil And Gas Industry AV - public ER - TY - THES N1 - A Master?s Project submitted in fulfilment of the requirement for the degree of Master of Project Management ID - library_repository1454 UR - https://library.oum.edu.my/repository/1454/ A1 - Dg Mohd Al Hafidz Bin Ishak, Y1 - 2021/// N2 - Understanding the right project scheduling methodology is essential to ensure project completion on time. This research is addressing problem of project not complete on time due to project scheduling methodology specifically Critical Path Method methodology not entirely understood by project team. Objectives of this research is to identify the advantages and disadvantages of Critical Path Method, to identify success factor of Critical Path Method and to identify elements of Critical Path Method. The scope of this research is on manufacturing industry specifically in electronics sector located in Johor area and respondent consists of project management professionals. A total of 128 project management professionals eligible for the study with response rate of 91.43%. From those responses, 114 responses were valid for the final statistical assessment. The methodology is based on quantitative research approach. Survey has been used as an instrument for data collection while validity statistical analysis and reliability statistical analysis were used to assess collected data. Studies show the reliable advantages of Critical Path Method are assist project team to make an informed decision, delivers a systematic project scheduling, visualize scheduling risk and enhance project flexibility. Study also show reliable disadvantages of Critical Path Method are Critical Path increase when project duration shortens, Critical Path Method become more complex when scope, time and cost creep from initial project charter, Critical Path Method become ineffective to manage when cost and time are too flexible and changes too dynamic. Study also show that reliable success factor of Critical Path Method are maintain the project plan up-to- date which accessible by everyone and maintain the stakeholder updated using the right method of communication. Study show that reliable Critical Path Method elements are Critical Path analysis, float calculation, early start and early finish calculation, float determination and lastly late start and late finish calculation. (Abstract by author) PB - Open University Malaysia (OUM) KW - Critical Path Method KW - project scheduling methodology KW - project team KW - thesis KW - MPM M1 - masters TI - The Key Factors of Critical Path Method in Manufacturing Industry Project AV - public ER - TY - UNPB N1 - A Master?s Project submitted in fulfilment of the requirements for the degree of Master of Quality Management ID - library_repository1538 UR - https://library.oum.edu.my/repository/1538/ A1 - Gopi Simathari, Y1 - 2021/// N2 - The rubber moulding manufacturing businesses are facing problems to fulfil the customer requirements and stay competitive with the global players in terms of cost, quality and services. Some of the notable rubber moulding industries are unable to meet the customer requirements in the aspect of delivery time and demand. One of the reasons why most of the rubber moulding manufacturing companies are still unable to implement lean manufacturing systems due to a lack of knowledge and information. The drive for yearly cost savings from automotive customers has driven suppliers to research ways to improve production efficiency and raise production. Companies are continuously searching for new instruments to optimise manufacturing processes, which provide considerable increases in productivity, savings and customer satisfaction. This study aims to reduce waste and increase the productivity of the rubber moulding manufacturing process by using the Lean principles, which can help identify waste from information flow, material flow, and process flow. In this study, lean principles with the support of the Ishikawa Diagram were able to find the highest cessation process that contributed to non-value-added activities in rubber production. Finishing processes, which have the highest process steps selected for improvement study. The study shows that productivity increased by implementing the cellular manufacturing principles. A complete process step can be reduced from 22.5 hours to 0.5 hours in the Finishing process. (Abstract by author) PB - Open University Malaysia KW - lean manufacturing KW - lean principle KW - waste KW - non-value added KW - Value Stream Mapping KW - Master of Quality Management KW - MQM M1 - masters TI - Improve the productivity of rubber bushings in a rubber moulding company by applying the Lean Principle AV - public ER - TY - UNPB N1 - A School Leadership Improvement Project submitted in partial fulfilment of the requirements for the degree of Master of Education. ID - library_repository1432 UR - https://library.oum.edu.my/repository/1432/ A1 - Jacqueline Adward, Y1 - 2021/// N2 - The purpose of this study was to evaluate the effectiveness of the curriculum enhancement project, Peer Learning, in the effort to improve the academic performance of AS Level students studying Global Perspectives & Research in an international school in Jakarta. The quantitative methodology was used to conduct the study on 25 respondents that were selected using purposive sampling. Data was collected using a questionnaire and the analysis of tests before and after the implementation of the Peer Learning enhancement project. The results indicated that the AS Level students studying Global Perspectives & Research found that the enhancement project is impactful and beneficial in improving their learning of Global Perspectives & Research and it is significantly related to their improved academic performance in Global Perspectives & Research. Implications for students and other stakeholders and recommendations for future studies are discussed. (Abstract by author) PB - Open University Malaysia (OUM) KW - Master of Education KW - M. Ed KW - Peer Learning KW - Global Perspectives & Research KW - AS Level students KW - academic KW - thesis performance M1 - masters TI - Peer learning: an enhancement project for AS level students in an international school in Jakarta AV - public ER - TY - THES N1 - A Master?s Project submitted in partial fulfilment of the requirements for the degree of Master of Education ID - library_repository1450 UR - https://library.oum.edu.my/repository/1450/ A1 - Jennifer Tini, Y1 - 2021/// N2 - As college students are being in a period of transitioning from teenage years to adulthood, they typically will experience multiple levels of psychological distress, and these stressors influence their studies. This research presents to investigate the relationship between psychological distress and academic adjustment in technical college students in Kuching, Sarawak. This research used a quantitative approach with a cross-sectional survey. The instruments in this study applied Counseling Center Assessment of Psychological Symptoms-34 (CCAPS-34) for psychological distress domains and Academic Adjustment Scale (AAS) for academic adjustment domains. The students were given a web link to the survey questionnaire. The respondents in this research are 303 students of semester three; consist of 146 male students and 157 female students. Overall, there is a significant correlation between psychological distress and academic adjustment, and there is a significant difference between psychological distress and gender. Female students had a significantly higher mean score of psychological domains than males, although psychological distress such as general anxiety and hostility occurred in the same manner. Besides, psychological distress domains have affected students? academic adjustment in their college years as the significant (2-tailed) values showed a statistically significant correlation between these variables. For these reasons, both null hypotheses are rejected. With this, psychological distress is unexceptional towards tertiary education learners and has a negative impact on an individual and their educational setting. In order to improve learners? academic performance, it is crucial to have more focus on the psychological wellbeing of college students. PB - Open University Malaysia (OUM) KW - Psychological distress KW - academic adjustment KW - technical college KW - Thesis KW - MED M1 - masters TI - Psychological Distress and Academic Adjustment in Technical College Students in Kuching, Sarawak AV - public ER - TY - THES N1 - A Master?s Project submitted in fulfilment of the requirements for the degree of Master of Quality Management ID - library_repository1456 UR - https://library.oum.edu.my/repository/1456/ A1 - Mohamad Rashid Abd Ghani, Y1 - 2021/// N2 - The purpose of this study is to investigate the barriers and challenges in the implementation of ISO 9001:2015 QMS in the Malaysian construction company. A random sample of 100 workers in construction companies in Malaysia has been used to identify these factors in a structured survey, resulting in a response rate of 49%. The measurement model's reliability and validity were evaluated using exploratory and conformity factor analysis. Structural Equation Modelling (SEM) was used to investigate the relationships between the latent constructs. The results show that surveyed construction companies implemented ISO 9001 QMS primarily for company performance and encountered numerous challenges during the implementation process. Furthermore, findings highlighted the importance of effective communication and organizational learning in enhancing company performance in construction organizations. According to the findings, these factors have a significant impact on companies in terms of effective communication, organizational learning, and company performance in construction organizations, at 95% confidence interval (p<0.05). The subjective data was based on individuals from a variety of organizations being surveyed, and the convenience sampling method was used due to the physical limitations from the most recent study. Previously, different researchers in different countries led studies on the barriers and challenges to ISO 9001 QMS implementation in particular. A few of these studies and research have been conducted in Malaysian construction firms. This study on the challenges to ISO 9001 QMS implementation in Malaysian construction companies will aid in the completion of the interlocking of difficulties encountered by organizations when implementing and retain the ISO 9001 certification. The results of this research provide Malaysian construction companies with a theoretical and practical understanding of the factors that challenge the company performance companies to retain ISO 9001 QMS certification. These challenges should be overcome by construction companies to achieve successful implementation and better performance of QMS. (Abstract by author) PB - Open University Malaysia (OUM) KW - Quality Management System KW - ISO 9001 KW - Challenges KW - Barriers KW - Effective Communication KW - Organizational Learning KW - Company Performance KW - Construction Industry KW - Malaysian KW - MQM M1 - masters TI - Challenges of ISO 9001:2015 Quality Management System Implementation in Malaysian Construction Companies AV - public ER - TY - THES N1 - A Master?s Project submitted in fulfilment of the requirements for the degree of Master of Information Technology ID - library_repository1447 UR - https://library.oum.edu.my/repository/1447/ A1 - Mohd Fadli Kasim, Y1 - 2021/// N2 - The Internet is becoming increasingly connected to people in the daily life of many individuals, organisations and nations. It has benefit many people and gives a positive effect on the way people communicate. It has also introduced new avenues for business and has offered nations an opportunity to be involved in an online business. Although cyberspace offers a borderless list of services and opportunities, it is also accompanied by many risks. One of these risks is cyber attack. In an organisation, most of the cyber-attacks are email phishing, ransomware and data leaking. As concluded by many researchers that those use the Internet are not aware of such threats. In view of this, there is a need for an effective of cyber security awareness training that is custom-made according to the level of user knowledge. In this context, the primary research objective of this study is to understand the level of awareness and propose a training model to the organisation. Respondents were required to feedback their level of awareness for email phishing, cyber fraud, ransomware, social engineering and data leak. The total of 108 respondents were involved in this study and the finding shows that the awareness level is quite low for social engineering and cyber fraud attacks for almost all group age, job category and length of service. (Abstract by author) PB - Open University Malaysia (OUM) KW - Cyber security KW - awareness level KW - email phishing KW - cyber fraud KW - social KW - thesis KW - Master of Information Technology KW - MIT engineering KW - ransomware KW - data leaking. M1 - masters TI - Evaluating Cyber Security Awareness Levels For Employees In DRB-Hicom Auto Solutions AV - restricted ER - TY - THES N1 - Laporan projek ini dikemukakan sebagai memenuhi sebahagian daripada syarat penganugerahan Ijazah Sarjana Pendidikan ID - library_repository1449 UR - https://library.oum.edu.my/repository/1449/ A1 - Mohd Hafife Abdul Halim, Y1 - 2021/// N2 - Kajian ini dijalankan untuk bagi mengkaji tahap peranan Guru Penolong Kanan (GPK) Kokurikulum dalam pengurusan kokurikulum di sekolah rendah dan sekolah menengah dalam negeri Pulau Pinang. Kajian ini menggunakan Model Proses Pengurusan Stoner, Freeman dan Gilbert (1995) yang mengandungi empat proses yang saling berkaitan iaitu merancang, mengelola, memimpin dan mengawal untuk melihat pengurusan kokurikulum secara keseluruhan. Objektif kajian ini adalah mengenalpasti tahap peranan GPK Kokurikulum dalam keempat-empat proses ini serta mengenalpasti adakah terdapat perbezaan antara tahap peranan pengurusan kokurikulum mengikut jantina, kategori sekolah, lokasi sekolah, daerah bertugas, umur serta pengalaman berkhidmat. Responden kajian ini terdiri daripada 304 orang GPK Kokurikulum yang berkhidmat di sekolah-sekolah dalam Pulau Pinang. Kajian ini bersifat deskriptif dan menggunakan soal selidik yang dibina berpandukan Buku Panduan Pengurusan Profesional Sekolah Menengah, KPM. Soal selidik telah disemak dan diuji bagi memastikan kebolehpercayaan dan kesahan melalui satu kajian rintis yang telah dijalankan terhadap 52 orang GPK Kokurikulum dalam daerah Barat Daya. Hasil analisis Cronbach alfa mendapati nilai alfa adalah 0.96 bagi 36 item dalam soal selidik tersebut. Dapatan kajian dianalisis menggunakan Statistical Packages for Social Sciences (SPSS) v22 bagi mendapatkan skor min. Ujian T dan ANOVA digunakan bagi mengenalpasti adakah terdapat perbezaan yang signifikan antara min bagi dimensi yang dikaji. Dapatan menunjukkan tahap peranan GPK Kokurikulum dalam keempat-empat proses dan secara keseluruhan adalah berada pada tahap sederhana. Kesimpulannya, dapatan ini telah menyelesaikan permasalahan kajian iaitu tahap peranan GPK Kokurikulum di Pulau Pinang dalam pengurusan kokurikulum sekolah yang sederhana berkemungkinan menjadi penyumbang kepada permasalahan yang dikemukan dalam kajian ini. PB - Open University Malaysia (OUM) KW - pengurusan kokurikulum KW - pengurusan pendidikan KW - model proses pengurusan KW - Master of Education KW - M. Ed M1 - masters TI - Tahap Peranan Guru Penolong Kanan Kokurikulum Dalam Pengurusan Kokurikulum Sekolah Di Pulau Pinang AV - public ER - TY - UNPB N1 - Projek Sarjana ini dikemukakan sebagai memenuhi sebahagian daripada syarat Sarjana Pengajian Islam ID - library_repository1535 UR - https://library.oum.edu.my/repository/1535/ A1 - Norizan A. Razak, Y1 - 2021/// N2 - The jurisdiction of Syariah Court is very limited which causes the development of the implementation of Syariah criminal laws since the colonial period until now to be very slow. The conflict of legislation between civil law and Islamic law are remains until now. In fact, shariah criminal law also faces a variety of problems due to the diversity of policies and provisions of the law, shapes and the number of punishments set by the state's government. Hence, the objectives of this study are to clarify the framework of shariah criminal law in Malaysia regarding disciplinary offences, to analyse the conflict of its inconsistency and to propose the solution methods towards the conflict of inconsistencies of such laws. In summary, disciplinary offences are offences related to moral and sexual. The provisions of laws relating to these offences can be found in the The State Syariah Criminal Offences Act/ Enactment. The findings indicate that The Enforcement and Prosecution Divisions needs to be improved so that the enforcement of syariah criminal law can be empowered. Various parties should work hand-in-hand in order to standardise the law of these disciplinary offences so that they can be enforced and implemented in a more orderly manner. Moreover, the existing laws need to be amended from time to time to ensure that they are in line with local current needs and fulfilling the Islamic law requirements. Hence, the Act 355 needs to be amended in advance to enable The State PB - Open University Malaysia KW - law KW - conflict KW - inconsistency KW - disciplinary offences KW - solution KW - Sarjana Pengajian Islam KW - MIST M1 - masters TI - Penyelesaian terhadap konflik ketidakseragaman undang-undang jenayah Syariah di Malaysia: Suatu analisis bagi kesalahan tatasusila AV - public ER - TY - THES N1 - A Master's Project submitted in fulfillment of the requirements for the degree o fMaster of Quality Management ID - library_repository1457 UR - https://library.oum.edu.my/repository/1457/ A1 - Nurul Farhana Ilias, Y1 - 2021/// N2 - Many organizations invest a lot in ensuring efficient supply selection and have come up with various criteria to ensure that the process of supplier selection is efficient, flawless, and can result in value-adding outcomes. However, very often, many organizations tend to encounter problems when it comes to selecting suppliers that are competent enough to supply it with what it needs. Hence, this leads to the generation of the main objective of this study to examine the supplier selection criteria and evaluation towards the food industry sector, from 3 different dimensions, including economic, environmental, and social dimensions. The research methodology was developed to answer the research question in this study via 4 phases, which include problem identification, literature review, framework development, and validation and verification. Through an identified rating scale, the performance of the supplier was determined by the respondents via the scores they provided. From the data analysis shown, the suppliers are expected to fulfil the criteria of the rating score which is expected achie At the end of the research, the researcher can conclude that economic sustainability, social sustainability, and environmental sustainability were very important sustainability- based factors that need to be given attention to when engaged in the process of choosing suppliers. The suggestion that the procurement department will focus effortson ensuring that the suppliers they choose to become their partners in the supply chainare able to exhibit the required and accepted levels of economic, social, and environmental sustainability. PB - Open University Malaysia (OUM) KW - supplier selection KW - food manufacturing sector KW - economic dimension KW - MQM KW - thesis environmental dimension KW - social dimension M1 - masters TI - Supplier Selection And Evaluation In Food Manufacturing Sector AV - public ER - TY - UNPB N1 - A Master?s Project submitted in fulfillment of the requirements for the degree of Master of Quality Management ID - library_repository1428 UR - https://library.oum.edu.my/repository/1428/ A1 - Peh, Wendy Y1 - 2021/// N2 - The purpose of this paper is to show the root causes, result, challenges and implementation of lean six sigma implementation in Company D, which is one of the IT service companies in Malaysia. Lean Six Sigma implemented in Company D with the purpose of finding the root causes of bad service, high cost, low morale and productivity. DMAIC methodology was used in this study. Fishbone diagram and survey was used to find out the current issue and a list of improvement plans were proposed to the management. Interview was conducted after the implementation to review its effectiveness. The top 3 root causes found through fishbone diagram and FMEA are, management, operation and engineers. The study shows only minor improvements as there was a lack of support and commitment from the management. However, the study proved that Lean Six Sigma implementation in the IT service sector brings positive outcomes even though there were only minor improvements due to the lack of support and commitment from management. Suggestions were provided for further study in order to optimize the successfulness of Lean Six Sigma implementation. (Abstract by author) PB - Open University Malaysia (OUM) KW - Master of Quality Management KW - MQM KW - Thesis KW - lean KW - six sigma KW - IT services KW - DMAIC KW - Fishbone Diagram KW - FMEA M1 - masters TI - Lean six sigma implementation for it service delivery : case study and improvement plan proposal AV - public EP - 100 ER - TY - THES N1 - A Master?s Project submitted in fulfilment of the requirements for the degree of Master of Quality Management ID - library_repository1533 UR - https://library.oum.edu.my/repository/1533/ A1 - Puspavathi, S. Rama Naidu Y1 - 2021/// N2 - This research is aimed to develop time-based guidelines that can help to preserve the optical health of the visual inspectors at SanDisk Storage Malaysia (a WD company). The research objectives is to identify the time patterns where defect escapees occur, to analyse relationship between time and visual acuity and also to develop time based guidelines for Visual Inspection operators. The method employed to analyse this is by analysing a set of data retrieved from the system called Defect Escapee data. This data is based on the number of drives inspected by first inspection station called VMI (Visual Manual Inspection)3 but then detected as reject in the second inspection station; FQA (Final Quality Assurance). Data analysis shows that there is a pattern between the time that had lapsed in continuous visual inspection task and the occurrences of escapee from VMI3 to FQA station. To confirm these findings two sets of controlled experiment was conducted on which the visual inspectors were given 15 minutes break after every 1 hour of inspection before they resume their visual inspection task. Another set, is where after every 1.5 hours of visual inspection task, the visual inspectors were asked to swap duties with mechanical assembly or manual related tasks before they return to their visual inspection tasks after 1.5 hours. In conclusion, there is a correlation between continuous inspection and defect detecting accuracy. The accuracy is inversely proportionate to time. The longer the time spent in continuous visual inspection, the lesser the visual inspection accuracy. This study is beneficial for organizations having visual inspection as part of their process. The research results able to give insight to the process owners to develop the most suitable work pattern for their employees stationed at Visual Inspection work cells. (Abstratct by author) PB - Open University Malaysia KW - Visual Inspection KW - VMI3 KW - Escapee KW - Time KW - MQM M1 - masters TI - A study on time based for visual inspectors at Western Digital Batu Kawan production line AV - public ER - TY - THES N1 - A Master's project submitted in fullfilment of the requirement for the degree of Master of Information Technology ID - library_repository1451 UR - https://library.oum.edu.my/repository/1451/ A1 - Romella Marie Sipaul, Y1 - 2021/// N2 - In Maktab -in and analysed in Microsoft Excel spreadsheets stored in one local computer. Teachers need to wait in turns to input marks. It is time consuming and hinders productivity at work. This study aims to examines the capabilities of google drive solution and to evaluate its implementation effectiveness in peer-to-peer collaboration among teachers to manage students' assessment records. The two research questions for this study were: (1) How does google drive solution able to manage student assessment records at Maktab Nasional? and (2) How to evaluate the effectiveness of google drive implementation in managing student assessment record at Maktab Nasional? A set of task-based assessment and a survey questionnaire were formulated for data collection, consisting of a demographic item, a five-point Likert-scale with 26 items followed by listing 3 negative and 3 positive aspects of google drive and lastly, 4 open-ended items about teache all perception. The sample population of 6 teachers were surveyed using purposive sampling technique. The data for this study was collected during the school break on mid-June 2021. The survey results were analysed using basic descriptive statistics as well as coded thematic analysis to help answer the research questions. The results from the research instruments indicated that the cloud solution is an effective form of peer collaboration among teachers. In addition, participants expressed that the process of managing student assessment records have improved significantly from the google drive implementation. PB - Open University Malaysia (OUM) KW - cloud solution KW - peer collaboration KW - google drive KW - task-based assessment KW - survey questionnaire KW - thesis KW - MIT M1 - masters TI - The Adaptation of Cloud Solution for Peer Collaboration Work among Teachers in Maktab Nasional Secondary School AV - public ER - TY - UNPB N1 - A Master?s Project submitted in partial fulfilment of the requirements for the degree of Master of Corporate Communication ID - library_repository1369 UR - https://library.oum.edu.my/repository/1369/ A1 - Sashidharan Santhesegaran, Y1 - 2021/// N2 - Branding helps to broaden reach, gain recognition, connect people and supports to advance the mission of an organisation. Although branding is important, many Non-Governmental Organisations (NGOs) are unable to focus on branding and to evaluate their brand, often due to limited expertise, facilities and financial capacity. This research paper studies the Brand Equity of NGOs by evaluating Public Perceptions towards NGOs in Malaysia. The research has engaged three variables from Aaker?s Brand Equity Theory namely Brand Awareness, Brand Loyalty and Brand Association. The research case study sample was GOPIO (Global Organisations of People of Indian Origin), a diaspora-networking organisation in Malaysia. The research conducted a quantitative survey on the Malaysian Indian Community, namely members, associates and friends of GOPIO in Malaysia. The research found that Brand Awareness, Brand Loyalty, Brand Association and Brand Trust are all positively related, and confirmed that Brand Loyalty and Brand Association have a strong relationship. The research also found the level of trust in GOPIO to be very high. The research concluded that Brand Awareness, Brand Loyalty and Brand Associations together, do not qualify as the best predictors for Brand Trust, while Brand Association emerged as the best predictor for Brand Trust. The research rejected Brand Awareness as a predictor for Brand Trust as most of the respondents were well aware of GOPIO. The findings of this research shall benefit organisations and researchers, particularly involving Brand Equity, NGO branding and Malaysian Indian NGOs. PB - Open University Malaysia (OUM) KW - Brand equity theory KW - Branding KW - Non-Governmental Organisation KW - Malaysian Indian community KW - Diaspora networking KW - MCC M1 - masters TI - Brand Equity In NGO: A Case Study Of Public Perceptions Towards GOPIO Malaysia AV - public EP - 112 ER - TY - UNPB N1 - A Master?s Project in fulfilment of the requirement for degree of Master of Occupational Safety and Health Risk Management ID - library_repository1430 UR - https://library.oum.edu.my/repository/1430/ A1 - Sylvester Chula Anak Daniel, Y1 - 2021/// N2 - Semua industri terutamanya sektor kerajaan, digesa mempraktikkan Akta Keselamatan dan Kesihatan Pekerjaan (OSHA) 1994. Mereka harus memenuhi tanggungjawab majikan demi memastikan keselamatan dan kesihatan pekerja di tempat kerja. Pelan Master Kesihatan dan Keselamatan Pekerjaan Kebangsaaan 2010- 2015 mensasarkan pengurangan daripada 12.4 kematian daripada 100,000 pekerja kepada 6.1 kematian daripada 100,000 pekerja dan Pelan Master Kesihatan dan Keselamatan Kebangsaan 2016- 2020 mensasarkan 4.36 kematian daripada 100,000 pekerja dan kecederaan berkurangan kepada 2.53 daripada 1,000 pekerja. Pada 2020 menurut Jabatan Kesihatan dan Keselamatan Pekerjaan melaporkan sebanyak 6793 kemalangan pekerjaan berlaku. Sektor awam dan badan berkanun mewakili 1.2% daripada keseluruhan kes. Pelan Master Kesihatan dan Keselamatan Pekerjaan 2020 menunjukkan peningkatan positif apabila 5960 kes penyakit pekerjaan dan keracunan berlaku pada 2015 dan 1785 kes pada 2019. Objektif kajian ini adalah untuk menganalisa pengetahuan, sikap dan praktis mengenai Kesihatan dan Keselamatan Pekerjaan (KKP) di kalangan pekerja kesihatan di Kanowit Hospital. Pembinaan kajian adalah mengenai Kelengkapan Perlindungan Diri, Tanggungjawab Majikan- Pekerja Keselamatan dan Kesihatan, Fungsi Jawatankuasa Keselamatan dan Kesihatan dan Pengetahuan Pekerja di dalam OSH. 162 responden terlibat. Analisa data menyimpulkan bahawa tahap pengetahuan, sikap dan praktis keselamatan dan kesihatan pekerjaan di kalangan pekerja kesihatan di Kanowit Hospital adalah tinggi. Kajian mendapati bahawa pengetahuan pekerja kesihatan dipengaruhi oleh tempoh mereka telah bekerja dan umur mereka.Penemuan yang ketara dalam kajian ini meningkatkan tahap pengetahuan, sikap dan praktis mengenai keselamatan dan kesihatan pekerjaan. (Abstract by author) PB - Open University Malaysia (OUM) KW - Master of Occupational Safety and Health Risk Management KW - MOSHRM KW - Thesis KW - Healthcare employees KW - knowledge KW - attitude and practice M1 - masters TI - Analysis on the level of knowledge, attitude and practice of occupational safety and health among healthcare employees in Kanowit Hospital AV - public EP - 126 ER - TY - UNPB N1 - A Master?s Project submitted in fulfilment of the requirements for the Degree of Master of Information Technology ID - library_repository1431 UR - https://library.oum.edu.my/repository/1431/ A1 - Thanasegaran Subrayan, Y1 - 2021/// N2 - The aim of this research is to find a solution in assisting a private Bank?s Information Technology Audit Unit which is facing issue with current arrangement of work from home, as there is no automated system/too; to assist them in their daily task. The Banks policy on restricting the movement of confidential file and data have also restrict the task that the auditors can perform remotely. The objective of this project is to assist or mitigate the issue faced while working from home by developing a working prototype of an audit management system. The methodology used in building the audit assignment tracking System which is a Prototype methodology will assist in understanding the needs of the audit team involved as the user will be involve actively in all the stages. The proposed system will resolve most of the issues faced by the Information audit team as the manual workflow will be transformed to automated process workflow. (Abstract by author) PB - Open University Malaysia (OUM) KW - Automation KW - Process workflow and Internal Audit KW - MIT KW - Master of Information Technology M1 - masters TI - Development of audit assignment tracking system prototype AV - public ER - TY - UNPB N1 - A Master?s Project submitted in fulfilment of the requirements for the degree of Master of Project Management ID - library_repository1429 UR - https://library.oum.edu.my/repository/1429/ A1 - Vimalan Palaniappan, Y1 - 2021/// N2 - Some people believe that the gym is the best place to work out consistently. There is no denying that this opinion is very true as this opinion is given in gyms, from the aspect of equipment like fitness machines (weight training and cardio) used in gyms, like treadmills and weights, require periodic maintenance for user safety. This study aimed to assess customer satisfaction on the risks of equipment provided in the gymnasium. A risk assessment form from the HIRARC DOSH (2008) guidelines was used to calculate risk in the gymnasium and a questionnaire form was used to collect data on customer satisfaction regarding equipment, training and physical environment in fitness facilities from 105 respondents. Questionnaire data were analyzed using SPSS Version 25. The main results of the findings found differences in the level of risk between the gyms studied. The position of gym equipment and the cleanliness of gym equipment can pose a danger to gym users. The overall conclusion of the study found that most of the gyms in the district of Tampin Negeri Sembilan are moderate risk and there are also gyms with high risk. (Abstract by author) PB - Open University Malaysia (OUM) KW - Safety KW - Fitness center KW - GYM equipment KW - Hazards KW - Risk Assessment KW - MPM KW - Thesis KW - Master of Project Management M1 - masters TI - Customer satisfaction on the risk of equipment provided in gymnasium AV - public EP - 125 ER - TY - UNPB N1 - Kertas Projek ini di kemukakan untuk memenuhi keperluan bagi Ijazah Sarjana Pengajian Islam. ID - library_repository1540 UR - https://library.oum.edu.my/repository/1540/ A1 - Ahmad Adnan Fadzil, Y1 - 2020/// N2 - Terdapat banyak ayat tentang akad di dalam al-Quran, salah satu darinya berupa perintah dari Allah kepada orang-orang beriman agar sentiasa memenuhi akad yang dibuat, iaitu dalam surah al-Maidah ayat yang pertama. Kebanyakan orang Islam hari ini memahami akad berupa ikatan ijab dan qabul dan dalam ruang-lingkup kekeluargaan dan muamalat harta sahaja. Namun para mufassirin memahami akad dengan merangkumi ikatan dengan Allah dan ikatan sesama manusia, tidak tertakluk dengan ikatan dua pihak sahaja iaitu ijab dan qabul, sebaliknya merangkumi juga ikatan atau komitmen sepihak. Maka kajian ini menganalisa akad menurut al-Quran berdasarkan kefahaman ahli-ahli tafsir, bertujuan mendapat kepastian tentang konsep kesyumulan akad dalam Islam dari sudut pandangan al-Quranul Karim. Bahan analisa ialah pemikiran Hamka tentang akad di dalam tafsirnya al-Azhar sebagai bahan utama, di samping pandangan-pandangan mufassir yang lain sebagai sokongan dan perbandingan. Metode kajian ialah kualitatif, dengan rekabentuk analisis konten (kandungan). Pengumpulan data membabitkan dua elemen iaitu kajian perpustakaan dan temubual. Penganalisaan data pula menggunakan kaedah analisis deskripsi dan kesimpulan dibuat mengggunakan kaedah induktif. Hasil kajian mendapati ciri-ciri kesyumulan akad benar-benar terserlah dalam pemikiran Hamka ketika beliau mentafsirkan beberapa ayat berkaitan akad di dalam al-Quran. Teori-teori tentang akad yang dianalisa dari pemikiran Hamka merangkumi maksud akad, ruang-lingkup akad, kategori-kategori akad dan prinsip-prinsip yang mendasari akad. Semuanya menzahirkan natijah menyokong konsep kesyumulan akad di dalam Islam dilihat dari perpektif al-Quranul Karim. PB - Open University Malaysia KW - akad KW - pemikiran Hamka KW - tafsir al-Azhar M1 - masters TI - Konsep kesyumulan akad dalam Al-Quran: Analisa dari pemikiran Hamka tentang akad dalam tafsir Al-Azhar AV - public ER - TY - UNPB N1 - A Master?s Project submitted in partial fulfillment of the requirements for the degree of Master of Corporate Communication. ID - library_repository1370 UR - https://library.oum.edu.my/repository/1370/ A1 - Lee , Angelina Bee Cheen Y1 - 2020/// N2 - Moving forward into the 3rd decade since its establishment, Open University Malaysia (OUM) was established with the core mission of knowledge globalization utilizing the open and distance learning (ODL) concept. The initiative of this research paper is to identify the issues and challenges faced by the organization in the aspect of their new media marketing methods as it continues to operate in a dynamic and borderless world of advancing digital communication technologies. Target samples of the OUM alumni, OUM new learners and the general public could only be approached through online questionnaires due to the onset of the country?s Movement Control Order (MCO) ruling during the COVID-19 pandemic, which is still in-force since 18th March 2020. The final analysis will identify the strengths and weaknesses of OUM?s current online digital marketing communication strategies, and also introduce new media improvements and opportunities that should be considered by the university to enhance their corporate communications and marketing strategies for greater brand awareness and business economics. (Abstract by author) PB - Open University Malaysia (OUM) KW - Open and Distance Learning KW - New Media KW - Global KW - Digital Communications KW - MCC M1 - masters TI - Open University Malaysia (OUM) : The Path Travelled (2000 ? 2020) & The Way Forward (2021 ? 2030) - Issues, Challenges, Opportunities AV - public ER - TY - UNPB N1 - A thesis submitted in fulfillment of the requirement for the degree of Doctor of Philosophy (Arts). Chapter one only. ID - library_repository1476 UR - https://library.oum.edu.my/repository/1476/ A1 - Mohd Roslan Mohd Tahir, Y1 - 2020/// N2 - The quantitative objectives of the study were to determine (1) whether attitude significantly influenced the behavioural intention of illegal racers to engage in illegal motorcycle street racing; (2) whether subjective norms significantly influenced the behavioural intention of illegal racers to engage in illegal motorcycle street racing; (3) whether perceived behaviour control significantly influenced the behavioural intention of illegal racers to engage in illegal motorcycle street racing behaviour; (4) whether low self-esteem significantly influenced the attitude, subjective norm and perceived behaviour control of illegal racers to engage in illegal motorcycle street racing behaviour; (5) whether demographic profiles of (abusive parenting and traumatic experience) significantly influenced the attitude, subjective norms and perceived behaviour control of illegal racers to engage in illegal motorcycle street racing behaviour. The qualitative objectives of the study were (1) to ascertain how low self-esteem of illegal racers significantly influence their attitude and behavioural intention to engage in illegal motorcycle street racing behaviour and (2) to ascertain the most significant impactful factors on attitude and behavioural intention of the illegal racers to engage in illegal motorcycle street racing behaviour. The Theory of Planned Behaviour (TPB) and its new extended constructs developed in this study and mixed methods of quantitative (n=261) and qualitative data (n=15) were used to measure the three original TPB constructs of attitude, subjective norm and perceived behaviour control of the illegal motorcycle street racers under study. The interpretation of the hypothesized Ha effect paths shows that out of five Ha hypothesis tested, three (H3, H4 and H5) were accepted with two (H1 and H2) rejected. The Wilayah Iskandar case revealed that the strongest predictor of on attitude and behavioural intention to engage in illegal racing among the illegal racers was the subject norm peer risk taking. These findings are supported by the qualitative data which revealed that ?focus on peers? to be the most significant impactful drive in influencing illegal racers? intention to race. The results also show that illegal motorcycle street racers? intentional behaviour appears to be affected by attitude (mental outlook and emotion) and perceived behaviour control (resources, past experience and rewards). These findings were supported by the qualitative data from the Deviant Theory of Social Learning dimensions of Differential Association, Imitation, Differential Reinforcement and Definitions collected through the face-to-face interviews with the illegal racers. However, the analysis found that demographic factors and low self-esteem did not have positive effect on illegal racers? attitude and subjective norm to influence their intention to engage in illegal motorcycle street racing. But there is positive effect between demographic factors and low self-esteem on illegals racers? perceived behaviour control in influencing their behavioural intention to engage in illegal racing behaviour. By identifying factors that influenced the intention of illegal racers in Wilayah Iskandar to engage in illegal motorcycle street racing, this research may inform future strategies to minimise if not overcome the pressing problems of illegal street racing menace. (Abstract by authors) PB - Open University Malaysia (OUM) M1 - phd TI - A study on attitude, behaviour and peer influence among illegal motorcycles street racers AV - public ER - TY - UNPB N1 - A Master?s Project submitted infulfilment of the requirements for the degree of Master of Corporate Communication ID - library_repository1371 UR - https://library.oum.edu.my/repository/1371/ A1 - Syariza Isahak, Y1 - 2020/// N2 - The study was conducted to investigate the effectiveness of social media as a marketing communication towards reputation building of Open University Malaysia (OUM). Based on the previous studies, three factors have been identified known as content, promotion and comprehensiveness of the information. The population of this study are the students of OUM and the sample size were taken from students in Bangi Learning Centre through convenience sampling technique. This study adopts a quantitative research method approach with result of 211 respondents. To analyse the data, multiple linear regression analysis was adopted in this study. The findings of the study have shown enough evidences to support the hypotheses. All three variables indicated significant results. Comprehensive information is the highest variable perceived by the respondents, followed by promotion and content towards the reputation building of OUM. The implication of the study brings more understanding on the importance of enhancing the content, promotion and comprehensive information in the OUM social media. This will lead towards increasing the student?s enrolment and improve OUM brand equity. The conclusion of this study can be used to strengthen OUM reputation in social media as an effective marketing tool hence becoming a source of reference for students to choose Open Distance Learning (ODL) institutions to pursue their studies.(Abstract by authors) PB - Open University Malaysia (OUM) KW - social media KW - reputation KW - social media marketing KW - content KW - promotion KW - MCC M1 - masters TI - The Influence Of Social Media In Marketing Communication Strategies Towards Reputation Building Of Open University Malaysia (OUM) AV - public EP - 117 ER - TY - THES N1 - A dissertation submitted in fulfilment of the requirements for the degree of Doctor of Education ID - library_repository1208 UR - https://library.oum.edu.my/repository/1208/ A1 - Chung, Yee Choong, Y1 - 2019/// N2 - Globalization has brought 21 st century education to Malaysia as evidenced by the Malaysian Education Blueprint 2013-2025. In order to produce students who are able to compete and achieve globally, students are educated to be analytical, critical, and innovative and to construct their own knowledge. 21 st century education together with technological advancement can prime students to become more individualistic although collectivism with a large power distance still prevails in the general society. The prevailing culture however is an invisible but strong force and the concern is that a mismatch between what is encouraged in the classroom and what is expected outside the classroom will not only prevent successful educational change but will produce a dissonance that can cause distress to students leading to increased mental health risks. Can a mismatch in cultural orientation between the adolescent and society cause an increase in emotional distress among the adolescents? Can emotion suppression which is an emotion regulation strategy that is valued in a collectivistic society be detrimental to our adolescents? This study is quantitative in nature and uses adolescent students as sample to find out whether emotion suppression is linked to an increase in distressing emotions and whether the consequences of emotion suppression is linked to the cultural orientation of the students. Students who mainly use emotion suppression experience significantly more depressive symptoms than students who mainly use cognitive reappraisal and this finding is significant among the collectivistic students. (Abstract by Author) PB - Open University Malaysia (OUM) KW - Individualism-collectivism KW - power distance KW - emotion suppression KW - cognitive reappraisal KW - emotional distress KW - EdD M1 - phd TI - Emotional Distress in Adolescents and Its Association With Emotion Suppression and Cultural Orientation: a Case Study AV - restricted ER - TY - UNPB N1 - A dissertation submitted in fulfilment of the requirements for the degree of Doctor of Education ID - library_repository1205 UR - https://library.oum.edu.my/repository/1205/ A1 - Hon, Allan Chen U Y1 - 2019/// N2 - Inclusive education is the way forward for special education needs students in the 21st century and children with autism spectrum disorder are among the most difficult of special education students to handle. In order for inclusive education to be successful for this group of students, parent-teacher collaboration and cooperation is essential. It is therefore most important for teachers and parents to understand each other. The objective of this study is to explore parents? experiences in obtaining a diagnosis, caregiving and educating their ASD children as well as their future aspirations for them. This is to enhance mainstream as well as special needs educators? understanding of parents who often face a psychological loss termed ambiguous loss which can result in family crisis when their child is diagnosed with autism spectrum disorder (ASD). The intended study is a qualitative study and will be done through face to face interviews; asking parents caring for their ASD children open questions on the four areas in order to obtain rich and thick data. The data obtained will be transcribed and analysed via phenomenological analysis in order to provide the unique perspectives of Malaysian parents in these four areas. [Abstract by author] PB - Open University Malaysia (OUM) KW - ambiguous loss KW - family crisis KW - inclusive education KW - parent-teacher KW - collaboration and cooperation KW - EdD M1 - other TI - Understanding Malaysian parents? experiences in obtaining diagnosis, caregiving and educating their children with Autism Spectrum Disorder (ASD) towards Inclusive Education AV - restricted ER - TY - THES N1 - A dissertation submitted in partial fulfilment of the requirement for the degree of Doctor of Education ID - library_repository1217 UR - https://library.oum.edu.my/repository/1217/ A1 - Jayah K. Pubalan, Y1 - 2019/// N2 - The teaching of nursing process is inclusive of formulation of nursing diagnosis. Accurate formulation of nursing diagnosis is crucial to guide the nursing care for patients. Despite its importance, good formulation of nursing diagnosis is still deficientcompetency among nurses. The aim of this study was to examine the differential effects of video assisted lecture (VAL) and didactic lecture (DL) on accurate formulation of nursing diagnosis for medical and surgical scenarios among nursing students. Subsequent to this, students? satisfaction, self-confidence and simulation design were also investigated. This experimental study employed After-Only design. Nursing students were randomly assigned to two groups either video assisted lecture group (n= 33) ordidactic lecturegroup (n= 33). The research tools used in this study were D-Catch Guide for Diagnoses and National League Nursing questionnaire. Analyses were conducted using Mann-WhitneyU test, Wilcoxon Paired Signed-Rankstest and independent t test. The mean scores differences for accuracy of nursing diagnosis were higher for Post Test 1 and Post Test 2 with VAL for both medical and surgical scenarios compared to DLscores. However, there were no significant differencesin accuracy of nursing diagnosis between VAL and DL for the Post Test 1 (p= .182) and Post Test 2 (p= .090) for medical scenario and Post Test 2 for surgical scenario,(p = .131). In addition,there was a significant difference in accuracy of nursing diagnosis between VAL and DLfor the Post Test 1 (p= .001) for surgical scenario. The Wilcoxon Paired Signed-Ranks test withinVAL for the accuracy of nursing diagnosis in medical scenario showed no significant difference (p=.102). But, there was a significant difference withinVAL for accuracy of nursing diagnosis in surgicalscenario(p= .001). In addition,the Wilcoxon Paired Signed-Ranks test withinDL for the accuracy of nursing diagnosis inmedical scenario showed no significant difference (p=.014). However, there was asignificant difference withinDL for accuracy of nursing diagnosis in surgical scenario(p=.001). Overall, the VAL revealed higher mean scores than DL for satisfaction, self-confidence and simulation design. But, there were no significant differences in satisfaction (p= .180), self-confidence (p= .586) and simulation design (p= .519) between VAL and DL. In conclusion,both the VAL and DL are apparently effective for teaching the subject on nursing diagnosis. The satisfaction, self-confidence and simulation design from both the teaching methods were the same for the nursing students. Thus,it implies that simulation such as video canbe embedded with teaching for nursingdiagnosis. (Abstract by Author) PB - Open University Malaysia KW - video assisted lecture KW - didactic lecture KW - nursing diagnosis KW - satisfaction KW - self-confidence KW - simulation design KW - EdD M1 - other TI - Differential Effects of Video Assisted Lecture and Didactic Lecture on Accuracy of Nursing Diagnosis, Satisfaction, Self-confidence and Simulation Design Among Nursing Students AV - public ER - TY - THES N1 - A thesis submitted in fulfilment of the requirements for the degree of Doctor of Philosophy (Education) ID - library_repository1218 UR - https://library.oum.edu.my/repository/1218/ A1 - Jayasari Lingaiah, Y1 - 2019/// N2 - The present study investigated the effect of graphic organizers and instructional scaffolding on argumentative writing performance among TESL undergraduates. The study employed a quasi-experimental research using the pre-test and post-test design involving 90 TESL undergraduates being placed equally in three different groups underwent lessons on argumentative essay writing using different delivery modes, modes comprising of four stages of learning for a duration of four weeks. During the intervention period, three small groups of TESL undergraduates from the GOIS and GONI delivery modes were video-recorded to investigate on how they communicate in their groups. After the intervention, a semi-structured interview was carried out. A total of 9 students (GOIS, n=3; GONI, n=3; NGNI, n=3) were interviewed and the interviews were audio-recorded. The one-way ANCOVA was used to analyse the argumentative writing performance among the TESL undergraduates. The percentages were used to compare the overall percentages of Comm between the GOIS and GONI delivery modes while the qualitative data from the semi-structured interview of the three delivery modes were analysed using the constant comparative approach. Results showed that the group which underwent the GOIS delivery mode performed significantly better in the overall argumentative essay writing performance (p<.05) compared to their counterparts in the GONI and NGNI delivery modes. Additionally, in terms of the overall frequency of conjunctions and overall frequency of argumentative elements, the results indicated that both the GOIS and GONI groups performed significantly better (p<.05) than the NGNI group. In terms of overall percentages of , the GONI group outperformed the GOIS group. The findings from the semi-structured interview revealed that the GOIS group experienced learning better compared to the GONI and NGNI groups. The research confirmed that the GOIS and GONI delivery modes are effective in enhancing argumentative writing performance among TESL undergraduates. In line with this, the research ends with a recommendation for educators to adopt these delivery modes in t argumentative writing skills are enhanced. (Abstract by Author) PB - Open University Malaysia KW - Graphic Organizer KW - Instructional Scaffolding KW - Argumentative Essay Writing KW - Sociocultural Theory KW - PhD Education M1 - phd TI - The Effect of Graphic Organizers and Instructional Scaffolding on Argumentative Writing Performance Among TESL Undergraduates AV - restricted ER - TY - THES N1 - A thesis submitted in fulfillment of the requirements for the degree of Doctor of Philosophy (Education) ID - library_repository1220 UR - https://library.oum.edu.my/repository/1220/ A1 - Keong Chee Sheng, Y1 - 2019/// N2 - Malaysia is heading towards innovative economy that emphasizes creativity and innovation. Engineers are required to be more creative and innovative to be globally competitive. As such, engineering education is instilling creativity and innovative skills among undergraduate engineering students through engineering design using the Theory of Inventive Problem Solving (TRIZ). TRIZ has been taught in engineering courses in several higher institutions in Malaysia. However, there is insufficient empirical study on the causal effects of TRIZ engineering design knowledge on the actual improvement of engineering design creativity among undergraduate engineering students in Malaysia. The theoretical framework of the present study consists of one exogenous construct (TRIZ engineering design knowledge), two mediating constructs (engineering design self-efficacy and intrinsic motivation), one moderating construct (instructor support) and one endogenous construct (engineering design creativity). Survey was carried out on 302 undergraduate engineering students in three local institutions who have received TRIZ training. The data were analysed through a process of multivariate analysis namely Structural Equations Modeling (SEM) using Analysis of Moment Structures (AMOS) software version 21. The result showed that TRIZ engineering design knowledge, engineering design self-efficacy and intrinsic motivation have significant positive effect on engineering design creativity. Engineering design self-efficacy has significant positive effect on intrinsic motivation. Both engineering design self-efficacy and intrinsic motivation partially mediated the relationship between TRIZ engineering design knowledge and engineering design creativity. The instructor support does not act as the moderator between TRIZ engineering design knowledge and engineering design creativity. The findings contribute significantly to the teaching of TRIZ in engineering education. (Abstract by Author) PB - Open University Malaysia KW - TRIZ KW - engineering design creativity KW - engineering design self-efficacy KW - intrinsic motivation KW - engineering education KW - PhD Education M1 - phd TI - Causal Effects of Triz Engineering Design Knowledge on Engineering Design Creativity Among the Undergraduate Engineering Students AV - restricted ER - TY - THES N1 - A dissertation submitted in partial fulfillment of the requirements for the degree of Doctor of Education. ID - library_repository1221 UR - https://library.oum.edu.my/repository/1221/ A1 - Ki, Yen Ping, Y1 - 2019/// N2 - Team-Based Learning (TBL) is a student-centred learning approach that is effective to improve students? learning outcomes, knowledge, and higher-order thinking skills by pro- moting active learning in teams, which are strongly required for business education. There is evidence of improved student learning with TBL, but research on the strategies to im- prove business student learning with the implementation of TBL and descriptions on how does TBL affect learning outcomes among business students are still ambiguous. There- fore, this study was designed to gain knowledge and understanding of the implementation of TBL in business education in a private university in Sarawak. The purpose of this design-based research is to design and develop a TBL learning environment for business students in higher education and evaluate the approach to examine the students? percep- tion towards TBL and teamwork. Specifically, this study determined the instructional needs of the business students and examined the elements and strategies to improve the TBL activities for business students based on their instructional needs. Finally, the TBL approach was evaluated to determine the students? perception towards TBL and whether TBL could improve learning outcomes. This study is divided into three phases that are derived from the KEMP?s Model. The three phases are the needs analysis phase, the de- sign and development phase, and the implementation and evaluation phases. Mixed meth- ods were used for data collection among thirty business students and two instructors from a private university in Sarawak. The data collected from the interviews in the needs analysis phase intended to investigate the current instructional issues faced by six business students and two instructors. The findings from the needs analysis and data collected from the semi-structured interviews and an online survey during the design and development phase provided an overview of the elements and strategies needed for the design of the TBL environment from both students and instructors? perspectives. Finally, data was collected from thirty students during pre and post-implementation surveys using the Evaluation of Team-Based Learning Questionnaire during the evaluation phase. The results of this study found that the current instructional issues faced by the business stu- dents are lack of interactivity, lack of learning skills, insufficient practical exposure, and personal efforts issues. The findings also indicate that TBL activities can be improved based on the four phases of TBL, namely Pre-Class Preparation, Individual Readiness Assurance Process (I-RAP) Test, Team Readiness Assurance Process (T-RAP) Test, and Application Exercises. There was no significant difference (p>0.05) found in the students? perception towards TBL and teamwork after the implementation of the learning approach. There was also no significant relationship (p>0.05) between the students? perception to- wards TBL and their learning outcomes. However, the students? perception towards TBL and teamwork were good. This would indicate that the business students positively per- ceived TBL, and their test scores seemed to have improved with the implementation of TBL. Further studies could be conducted to determine whether TBL was effective for different courses in business education as well as in other subject areas. (Abstract by Author) PB - Open University Malaysia KW - Team-Based Learning KW - Design-Based Research KW - Perception KW - KEMP?s Model KW - Doctor of Education M1 - other TI - Team-Based Learning : A Design - Based Research for Business Education in a Private University in Sarawak AV - restricted ER - TY - THES N1 - A dissertation submitted in partial fulfilment of the requirements for the degree of Doctor of Business Administration. ID - library_repository1209 UR - https://library.oum.edu.my/repository/1209/ A1 - Mohd Rushidi Mohd Amin, Y1 - 2019/// N2 - Researchers and practitioners often pay less attention to service recovery research compared to service quality or customer satisfaction particularly in the context of open and distance learning (ODL) in Malaysia. More importantly, the antecedents and outcomes of service recovery satisfaction are often given less emphasis by the ODL institutions in their efforts to gain advantages in the current higher education environment. Based on past literature, four dimensions of justice were used to develop a theoretical understanding of the antecedents of service recovery satisfaction and its outcomes. This study investigated the relationships between justice dimensions (distributive, procedural, interpersonal, and informational), university image, service recovery satisfaction, and customer future outcomes (trust, word of mouth, repurchase intention and loyalty). Data were collected through a survey of 303 OUM students in Klang Valley, Malaysia who experienced service failure and service recovery. This study proposed and tested a framework via Partial Least Square Structural Equation Modeling (PLS-SEM). The results reveal a significant relationship between justice dimensions and service recovery satisfaction in terms of procedural and interpersonal justice. Service recovery satisfaction had a significant effect on all customer outcomes understudy. The inclusion of the university image as moderators were found out does not moderate the relationship between justice dimensions and service recovery satisfaction, implying that the university image does not have a significant interaction effect on this relationship. Therefore, the result of the study will help the managers and professionals to better understand how the antecedents and outcomes of service recovery satisfaction are important for the organisation, and how to deal with the customers in service failure situations to maximise the organisation profit. These results have important implications for marketing theory and business practicality. (Abstract by Author) PB - Open University Malaysia KW - Justice Dimensions KW - Service Recovery Satisfaction KW - University Image KW - DBA Open and Distance Learning (ODL) M1 - other TI - Antecedents and Outcomes of Service Recovery Satisfaction: a Study Among Open University Malaysia Students in Klang Valley, Malaysia AV - restricted ER - TY - THES N1 - A thesis submitted in partial full fulfillment of the requirements for theDegree of Doctor of Philosophy (Business Administration) ID - library_repository1223 UR - https://library.oum.edu.my/repository/1223/ A1 - Nor Fairuz Syazana Nor Fauzi, Y1 - 2019/// N2 - The emergence of the spa industry had created job and economic opportunities formation, specifically for the tourism industry to lead as discussed in the 2012 Global Spa and Wellness Summit in Bali. The spa industry has contributed more than $106 billion in the wellness tourism globally, and had generated more revenue than any other sector in the tourism industry. In Malaysia, the spa industry has increased to over 200% since 2002 and has the potential to continously grow. Under the Malaysian Economic Transformation Program (ETP), the spa industry is earmarked as one of the twelve initiatives budgeted for tourism development. However, the industry is not without its problems. Besides competition from other tourism sectors and also from neighbouring countries, the spa industry in Malaysia needs to address issues which include the shortage of therapist expertise and providing excellent service. It was reported that the ?lack of talent? in the spa industry is caused by high staff turnover when compared with the other services in the tourism industry. Only a few studies were conducted on the matter through its contribution to the industry, while holistically, the human capital development is equally important in supporting the tourism industry in Malaysia. This study explores factors that consists of job satisfaction, job related and communication competencies and agreeableness among spa therapists which may influence their intention to stay. The research methodology for this study explained the research design that includes sampling, questionnaire design, data collection procedures, proposed research framework, and techniques of data analysis. The sample technique chosen for this study is disproportionate stratified random sampling method. A self-administered methodology approach were deployed to collect data of the respondents comprised of spa therapists who work with registered hotels and resort spas in Malaysia. A small scale data collected during the pilot test of this study has been analysed for the validity and reliability test. The results of the study revealed that only communication competency has a significant positive direct relationship with intention to stay. In contrast, job related competency and agreeableness have insignificant direct relationship. However, job satisfaction mediated the relationship between job related competency, communication competency and agreeableness and intention to stay among spa therapists in Malaysia. In future, this study can be carry out by considering other type of position in spa industry, to strike a balance. Longitudinal studies also been proposed in order to have a better understanding of behaviour of spa therapist over a long period of time. Other suggestion, future study can investigate the possible use of other motivational factors as a moderating variable. Similarly, this study suggests future study to investigate the possible use of other personality factors such as conscientiousness, neuroticism, openness to experience, and extraversion as well with other competencies variables as the independent variables. (Abstract by Author) PB - Open University Malaysia KW - Intention to Stay KW - Job Satisfaction KW - Job Related Competency KW - Communication Competency KW - Agreeableness KW - PhD BA M1 - phd TI - Relationships Between Job Related Competency, Communication Competency, Agreeableness, Job Satisfaction and Intention to Stay in Spa Industry Among Spa Therapists in Malaysia AV - restricted ER - TY - THES N1 - A dissertation submitted in partial fulfilment of the requirements for the degree of Doctor of Education ID - library_repository1224 UR - https://library.oum.edu.my/repository/1224/ A1 - Rose Patsy Tibok, Y1 - 2019/// N2 - This study is an evaluative case study of the Alternative Education Programme (AEP) offered by an Alternative Learning Centre (ALC) in Sabah, Malaysia. Adopting a qualitative research approach based on the CIPP Model of Evaluation by Stufflebeam (1983), seven research questions were formulated to determine the context, input, implementation, and outcomes of the programme from the perspectives and narratives of the stakeholders in this ALC - the target group (community and parents), implementors (Head Teacher and teachers), and students (current and past). The semi-structured interviews with individuals and focus groups were analysed by way of the matrix method. This, together with findings from analysis of documents and class observations, generated insight into the context i.e. role and significance of the AEP and the ALC in the community and the level of support, importance and expectation placed upon the education provided. Findings on the input aspect pointed towards a lack of resources both physical (facilities and trained teachers) and financial (upkeep of ALC dependent on donations and sporadic funding). In terms of process, although there was congruency between the planning and implementation, several emergent issues were identified which ALC education were demonstrated through increased cognitive and affective skills, with these acquired knowledge utilised to secure jobs as teacher assistants, retail assistants, and in small private enterprises. The findings of the study raise implications on the depth and value of the education provided in the ALC in general. Among these are the need for (i) validation of the teaching and learning in the form of a more tangible or defined curriculum, (ii) alignment of learning content to those offered in government schools, (iii) extension of schooling beyond Year 6, (iv) trained and qualified teaching personnel, (v) involvement of stakeholders (corporations, government bodies and agencies) to alleviate funding challenges, and (vi) the eventual integration or inclusion of ALC learning as a form of acceptable pathway for further education and better job opportunities (Abstract by Author) PB - Open University Malaysia KW - Alternative education programme; Alternative learning centre; Undocumented children; Non-formal education; CIPP evaluation model KW - EdD M1 - other TI - Evaluation of an Alternative Education Programme for Undocumented Children in Sabah: a Case Study AV - restricted ER - TY - THES N1 - A dissertation submitted in partial fulfilment of the requirements for the degree of Doctor of Education. ID - library_repository1225 UR - https://library.oum.edu.my/repository/1225/ A1 - Sanjeeta Sidhu, Y1 - 2019/// N2 - The higher education system in Malaysia has recently demonstrated rapid growth along with the rapid technological development, changing nature of business process, and the growth of new leadership in the education sector. The function of mood, motivation, and creativity (MMC) in the institutions of higher education (IHE) has initiated the need to strategize to enhance the effectiveness of leadership for improved organisational performance and productivity. The lack of effective leadership at IHE levels is evident, which potentially affects the employees? organisational performance. In addressing the phenomenon, this quantitative study comprehensively assessed the authentic leadership style (ALS) and mood, motivation, and creativity (MMC) in the Malaysian higher education institutions using the questionnaire survey approach. This study utilised structural equation modelling using partial least squares (PLS-SEM), which revealed significant and positive relationships between ALS and MMC. Thus, this study concluded that the use of ALS improves the overall performance of the employees in the Malaysian IHE towards achieving the status of a developed country. (Abstract by Author) PB - Open University Malaysia KW - Authentic leadership KW - mood KW - motivation KW - creativity KW - academic leaders KW - higher education KW - EdD M1 - other TI - The Relationship Between Authentic Leadership Style and Employee's Mood, Motivation and Creativity in Institutions of Higher Education AV - restricted ER - TY - THES N1 - Disertasi yang dikemukakan bagi memenuhi sebahagian daripada keperluan untuk Ijazah Doktor Pendidikan. ID - library_repository1226 UR - https://library.oum.edu.my/repository/1226/ A1 - Tai, Lay Keng, Y1 - 2019/// N2 - Guru besar (GB) bertanggungjawab mengaplikasikan amalan terbaik dalam kepemimpinan instruksional selari dengan hasrat yang terkandung dalam Pelan Pembangunan Pendidikan Malaysia (2013-2025) untuk memastikan setiap sekolah mempunyai GB yang berkualiti melaksanakan tugas sebagai pemimpin instruksional untuk memacu prestasi sekolah secara keseluruhan (KPM, 2013). Objektif kajian ini adalah untuk mengkaji amalan kepemimpinan instruksional GB bagi meningkatkan pencapaian Ujian Pencapaian Sekolah Rendah (UPSR). Kajian ini turut mengkaji cabaran yang dihadapi oleh GB sebagai ketua pemimpin instruksional untuk meningkatkan pencapaian UPSR. Peserta kajian terdiri daripada GB, penolong kanan dan ketua panitia dari dua buah SJKC di daerah Kuala Muda Yan (KMY), Kedah yang terdapat peningkatan pencapaian UPSR. Kajian pelbagai kes ini mengumpul data melalui temu bual, pemerhatian dan dokumen sekolah. Hasil kajian menunjukkan GB telah melaksanakan kepemimpinan instruksional secara meluas yang menyokong kelima-lima dimensi Model Kepemimpinan Instruksional Weber (1996) iaitu: menetap misi sekolah, mengurus kurikulum dan pengajaran, menggalakkan iklim pembelajaran yang positif, menyelia dan meningkatkan kualiti pengajaran guru, dan menilai program pengajaran dari segi kemajuan pembelajaran murid. Hasil kajian ini telah mengenal pasti dua dimensi amalan kepemimpinan instruksional yang baharu, iaitu merancang dan menguruskan pelan peningkatan akademik dan mendapat sokongan dan sumber dari luar. GB menghadapi lima cabaran utama yang berkaitan dengan aspek murid, guru, waris, kewangan, dan kekangan masa sebagai ketua pemimpin instruksional untuk meningkatkan pencapaian UPSR. Kajian menunjukkan bahawa kepemimpinan instruksional perlu diamalkan dengan berkesan oleh GB untuk meningkatkan pencapaian akademik. Hasil kajian ini mencadangkan kajian lanjutan untuk membentuk model kepemimpinan instruksional dalam konteks pendidikan di Malaysia. (Abstract by Author) PB - Open University Malaysia KW - Amalan kepemimpinan instruksional KW - Ujian Pencapaian Sekolah Rendah (UPSR) KW - cabaran KW - EdD M1 - other TI - Amalan Kepemimpinan Instruksional Guru Besar Untuk Meningkatkan Pencapaian UPSR: Kajian Kes Di Kedah AV - restricted ER - TY - THES N1 - A thesis submitted in partial full fulfillment of the requirements for the degree of Doctor of Philosophy (Business Administration) ID - library_repository1227 UR - https://library.oum.edu.my/repository/1227/ A1 - Wong, , Lim Jin Y1 - 2019/// N2 - Previous studies on green practices in airline industry have been devoted to observing efforts to reduce cost, drivers influencing environmental commitment and passenger perceptions of the green image associated with airlines. Scant research exists on addressing airline passenger?s attitude and behaviour towards green practices adoption. Therefore, passenger?s attitude towards green practices adoption and the relationship to green practices adoption behaviour is worthy for empirical studies. Furthermore, Theory of Planned Behaviour (TPB) has yet been employed to investigate green practices adoption in airline industry. TPB was thus employed as a theoretical underpinning in this study and was modified by adding two independent constructs of perceived consumer effectiveness and perceived sacrifice. This study attempts to investigate the influence of TPB components on voluntary green practices adoption amongst airline passengers in Malaysia. Furthermore, this study aims to investigate the distinct contribution of perceived consumer effectiveness and perceived sacrifice on green practices adoption behaviour. Subsequently, a model will be proposed to explain green practices adoption behaviour. This study employed intercept survey to collect data. Self-administered questionnaires were distributed to respondents who have travelled by air and have flown from or to Kuala Lumpur International Airport or Kuala Lumpur International Airport 2 in the past 12 months. A total sample size of 400 was determined by employing convenience sampling. 400 questionnaires had been distributed and 379 were deemed usable. Results obtained from data screening indicated that missing data, outlier and normality were not substantial problems for the collected data. Besides, validity, reliability and unidimensionality had been established for this study. Results of hypotheses testing indicated that two hypotheses were not supported. Perceived behavioural control and perceived consumer effectiveness were found not to influence green practices adoption behaviour. Findings of this study are expected to enable effective and efficient implementation of green practices. Successful implementation of green practices subsequently helps airline companies, government and policymakers to reduce wastes, costs and minimize negative impacts to the environment. (Abstract by Author) PB - Open University Malaysia KW - Airline KW - Green Practices Adoption KW - Perceived Consumer Effectiveness KW - PhD BA Perceived Sacrifice KW - Theory of Planned Behaviour M1 - phd TI - Determinants of Green Practices Adoption Behaviours Amongst Airline Passengers in Malaysia AV - restricted ER - TY - THES N1 - A thesis submitted in fulfilment of the requirements for the degree of Doctor of Business Administration. ID - library_repository1210 UR - https://library.oum.edu.my/repository/1210/ A1 - Zainuddin bin Othman, Y1 - 2019/// N2 - Clean water is essential for health and well-being. Everyone has the right to access clean drinking water for their basic needs. However, in 2013, WHO and UNICEF reported that a total of 1.3 billion people did not have access to safe water. Malaysian government has embarked on water sector reformation effort and constitutional amendment to make the water utility industry sector more efficient as well as to improve the customer orientation of service provision. Although the supply of treated water has achieved a relatively high standard, unfortunately, the Non-Revenue Water (NRW) rate is currently at 35 percent which is considered as a major inefficiency in water industry that must be addressed. Therefore, the aim of this study is to examine the factors influencing the employee work performance in water utility industry. This study will explore the factor of organisational commitment, transformational leadership, job characteristics among employees of water utility industry which may influence the employee work performance with the mediating effect of employee engagement. Studies have examined the relationship between these factors but there is no clear and comprehensive answer especially in relation to work performance in the water utility industry. A self-administered approach is deployed to collect data from 455 respondents comprising of the executive and non-executive employees of Pengurusan Air Selangor Berhad. The findings revealed that factors of organisation commitment and transformational leadership had no significant relationship, while job characteristics was confirmed to have a significant relationship with employee work performance in water utility industry in the state of Selangor. The findings also revealed that all other three indirect hypotheses used in this study were supported. These provide evidences on the role played by employee engagement as a mediator variable between organisation commitment, transformational leadership and job characteristics with work performance among the employees of water utility industry. Future study should consider conducting longitudinal and qualitative studies to re-examine the dynamic nature of the effects of organisational commitment, transformational leadership, job characteristics and employee engagement on employee work performance to provide further insights regarding the probable outcome. This approach will also enable future researchers to get deeper insights and understanding of the problem setting. (Abstract by Author) PB - Open University Malaysia KW - Water utility industry KW - organisational commitment KW - transformational leadership KW - job characteristics KW - employee engagement KW - employee work performance M1 - other TI - Factors Influencing Employee Work Performance in the Water Utility Industry in the State of Selangor AV - restricted ER - TY - THES N1 - A thesis submitted in partial fulfilment of the requirements for the degree of Doctor of Philosophy (Science) ID - library_repository1214 UR - https://library.oum.edu.my/repository/1214/ A1 - Tim, Myo Han Y1 - 2018/03// N2 - In Malaysia, prevalence of diabetes mellitus (DM) has increased almost a two-fold from 11.6% in 2006 to 22.6% in 2013 and among them only 20 % achieved treatment target of HbA1c <6.5%) while healthy periodontal tissues in all age groups decreased from 9.8% in 2000 to 3.2% in 2010 with increasing severe complicated periodontal disease (PD)cases. Medical-dental coordinated care is recommended under the light of bidirectional relationship between DM and PD and effect of periodontal treatment (PT) on glycemic control of DM patients. However, PD assessment and taking treatment for it have been still overlooked by both DM patients themselves and medical professionals. Besides, evidences on effectiveness of medical-dental coordinated care to DM patients with periodontitis from public primary care clinics (PPCCs) and administrative issues to implement it have been still limited. This clinical management intervention study aimed to evaluate the effectiveness of medical-dental coordinated care to DM patients with periodontitis including constraints to implement it. Screening PD among DM patient at diabetic clinics of 3 PPCCs, referring DM patients with periodontitis to PD specialists? clinics, providing standard-DM care and periodontal treatment (PT), sharing glycemic control and PD-status information, tracing defaulters and encouraging for regular DM follow-up and taking PT completely by the medical team and PD specialists were included in the medical-dental coordinated care. Out of 239 DM patients who were screened PD by basic periodontal examination (BPE), 52% (123/239) had periodontitis. Out of 123 DM patients with periodontitis, 44 % (54/123) agreed to seek PT and referred them to two PD specialists? clinics. However, 71% (38/54) took PT and 27% (16/54) declined to PT appointment offered by PD specialists? clinics. Out of 38 patients, 97.4%(37/38) patients adhered to DM care while only 44.7% (17/38) patients completed PT because of having inconvenience to take PT. Achievement of target glycemic control HbA1c ? 6.5% of the cases who completed PT was significantly highest comparing with that of the positive controls who did not complete PT and the negative controls who did not take PT (47.1% vs 15.8% vs 15.2%). Clinical resolution of periodontitis in PPD significantly reduced after taking PT -probing periodontal depth 3.34 mm (before) vs 2.63 mm (after). Number needed to treat (95%CI) and standardized mean difference of taking PT on achieving glycemic control target in HbA1c were 4.9 (1.3-19.1), and -0.52 respectively. Thus, the medical-dental coordinated care should be provided to DM patients with periodontitis to assist in reducing of DM patients who did not achieve their HbA1c target. A further study should be conducted to explore the inconveniences of the patients to seek PT. (Abstract by Author) PB - Open University Malaysia KW - Diabetes Mellitus KW - Periodontal Disease KW - bi-directional relationship KW - PhD Science screening KW - Malaysian patients KW - inconveniences for periodontal treatment KW - Coordinated care M1 - phd TI - Effectiveness of Medical-dental Coordinated Care for Diabetes Patients With Periodontal Disease at Selected Public Primary Care Clinics, in Kuantan, Pahang AV - restricted ER - TY - THES N1 - Tesis yang dikemukakan bagi memenuhi sebahagian daripada keperluan untuk ijazah Doktor Pendidikan ID - library_repository1206 UR - https://library.oum.edu.my/repository/1206/ A1 - Che Kamaruddin Bin Che Mamat, Y1 - 2018/// N2 - Transformasi dalam pentaksiran yang berlaku membuka ruang perbincangan yang luas dari segi pengetahuan, kesediaan dan amalan guru sebagai pelaksana. Pentaksiran Berasaskan Sekolah (PBS) merupakan perubahan dalam penilaian pendidikan. Oleh itu, kajian ini menyumbang dapatan hubungan antara tahap pengetahuan, kesediaan dan amalan Pentaksiran Berasaskan Sekolah (PBS) berdasarkan demografi terpilih dalam kalangan guru Pendidikan Jasmani sekolah rendah. Kajian kuantitatif berbentuk tinjauan ini menggunakan soal selidik yang telah diadaptasi daripada instrumen asal iaitu aspek pengetahuan, kesediaan dan amalan guru sebagai pemboleh ubah bersandar. Responden kajian dipilih secara persampelan kluster daripada senarai nama sekolah rendah. Soal selidik yang diserahkan mendapati kadar pulangan sebanyak 81.3% iaitu seramai 358 orang guru Pendidikan Jasmani daripada 77 buah sekolah rendah di daerah Kota Bharu. Pengetahuan, kesediaan dan amalan menunjukkan min yang tinggi dalam melaksanakan PBS di sekolah. Hubungan pengetahuan dengan opsyen, pengalaman mengajar adalah tidak signifikan, begitu juga kesediaan dan amalan dengan jantina, taraf akademik, kursus dan lokasi sekolah. Hubungan yang kuat antara pengetahuan, kesediaan dengan amalan menjelaskan bahawa kesan kursus yang dihadiri dan taraf akademik juga memberi sumbangan kepada amalan PBS di sekolah-sekolah. Ujian-t menunjukkan tiada perbezaan signifikan antara pengetahuan, kesediaan dan amalan dengan jantina dan yang mengikuti kursus. Hasil ujian ANOVA sehala mendapati tiada perbezaan signifikan antara pengetahuan dan amalan dengan taraf akademik, pengalaman mengajar dan lokasi sekolah tetapi kesediaan guru menunjukkan terdapat perbezaan signifikan dengan taraf akademik dan yang mengikuti kursus. Oleh itu, keseluruhan dapatan kajian menjelaskan tentang kepentingan pengetahuan, kesediaan dan amalan dalam meningkatkan pengoperasian guru melaksanakan PBS masa kini. [Abstract by author] PB - Open University Malaysia (OUM) KW - Pendidikan Jasmani di Malaysia KW - Social Construktivisme KW - School Based Assessment KW - Pentaksiran Berasaskan Sekolah (PBS) KW - educational assessment KW - EdD M1 - other TI - Pengetahuan, kesediaan dan amalan Pentaksiran Berasaskan Sekolah (PBS) dalam kalangan guru pendidikan jasmani sekolah rendah AV - restricted ER - TY - THES N1 - A dissertation submitted in partial fulfilment of the requirements for the degree of Doctor of Education ID - library_repository1216 UR - https://library.oum.edu.my/repository/1216/ A1 - Goh, Chew Ee, Y1 - 2018/// N2 - In view of the deteriorating performance demonstrated by 80% of Malaysian schools, quality issues in school systems has taken the centre stage of discussion by policy-makers and administrators on how best to uplift Malaysia?s performance in TIMSS and PISA from the bottom three to the top three of participating countries by the year 2025 (Malaysian Educational Blueprint, 2013-2025). Despite Malaysia is having many excellent teachers, a 2011 research discovered that only 50% of lessons were conducted in an effective manner (AKEPT, 2011). This may be attributed to not only pedagogical factors but also psychological factors (such as motivation, satisfaction, and organisational citizenship behaviour) are having influence on the attitudes and behaviours of teachers. Thus, it is imperative to investigate teachers? organisational citizenship behaviours, job satisfaction and motivation as these factors have strong implications on their teaching performance as it will consequently affect the students? academic achievements and in the long run affect the school organisational climate. Hence, this study examined the mediating effects of motivation and job satisfaction between teacher organisational citizenship behaviour and organisational climate as well as the determinants of effective organisational climate using Structural Equation Modeling (SEM) analysis via AMOS and SPSS. The computations yielded multiple variable relationships which depict the role of mediating variables within a logical path analysis framework. A survey research design was used to conduct a study on a sample of 500 teachers selected from public primary schools in Kuala Terengganu. Quantitative data were collected by using survey questionnaire. The results of the study indicated that teacher job satisfaction was the main predictor of their school organisational climate with substantial contributions from teacher perceived organisational citizenship behaviour, age and tenure. It was also found that teacher job satisfaction and motivation mediated the relationship between teacher organisational citizenship behaviour and school organisational climate. Thus, it is hoped that the findings of this study will add to the field of knowledge on the determinants of organisational climate. (Abstract by Author) PB - Open University Malaysia KW - organisational climate KW - job satisfaction KW - motivation KW - organisational citizenship behaviour KW - mediating variables KW - EdD M1 - other TI - The Mediating Effects of Motivation and Job Satisfaction Between Organisational Citizenship Behaviour and Organisational Climate of Primary School Teachers in Kuala Terengganu AV - restricted ER - TY - THES N1 - A thesis submitted in fulfilment of the requirements for the degree of Doctor of Philosophy (Education) ID - library_repository1222 UR - https://library.oum.edu.my/repository/1222/ A1 - Liew, Sze Pei, Y1 - 2018/// N2 - Science is a key factor for a country?s development. Students need to acquire 21st century skills and develop competencies to compete globally. Unfortunately, evidence had shown that Malaysian 15-year-old students performed poorly in science in international comparative studies. This study was undertaken to investigate the factors influencing science achievement among Form 2 or 14-year-old students from four states and two Wilayah Persekutuan in Malaysia. The objective was to examine the relationships between student factors, teacher factors and classroom instructions with students? science achievement. This study employed a cross-sectional survey research design to answer the research questions and address the research objectives. Structural Equation Modeling (SEM) and Hierarchical Linear Modeling (HLM) techniques were used to develop models to assess various research questions. Stratified random sampling technique was used to obtain the samples from 846 secondary schools. A total of 2,867 valid responses out of 2,869 was achieved, yielding a final response rate of 99.93%. The results concluded that various student-level factors, teacher-level factors and classroom instruction influenced students? science achievement. The results confirmed that 46% of the variance in students? science achievement was contributed by differences across teacher-level variables. The results also confirmed that 54% of the variance in students? science achievement was contributed by differences across student-level variables. The results confirmed that there were three teachers? classroom instructional factors which contributed to the variance in students? science achievement, i.e. (i) effective and engaged science instruction together with teacher quality (49.98%); (ii) inquiry-based science instruction (7.59%); (iii) integration of ICT into teaching and learning (5.20%). The results confirmed that there was a significant relationship between students? IQ and their science achievement. The results also confirmed that higher-order thinking skills alone did not have a significant relationship with students? science achievement. However, when higher order thinking skills, attitude towards science and students? IQ were analyzed together, these variables jointly contributed 54% of the variance in students? science achievement. In addition, the results confirmed that ICT-related variable, i.e. (i) students? internet broadband access at home, mediated the relationship between frequency of students using their computers at home for science learning and their science achievement. However, another ICT related variable, i.e. (ii) frequency the science teachers used the computer laboratories to teach science, did not mediate the relationship between frequency of students using their computers at home for science learning and their science achievement. The best structural model has achieved adequate goodness of fit (Chi-square=1017.720 (df-102); GFI .929; CFI .965; RMSEA .079). (Abstract by Author) PB - Open University Malaysia KW - Student factors KW - teacher factors KW - classroom instruction KW - science achievement KW - Structural Equation Modeling KW - Hierarchical Linear Modeling KW - PhD Education M1 - phd TI - A Study of Teaching and Learning Factors Affecting Student's Achievement in Science AV - restricted ER - TY - THES N1 - A thesis submitted in partial fulfilment of the requirements for the degree of Doctor of Philosophy (Engineering). ID - library_repository1212 UR - https://library.oum.edu.my/repository/1212/ A1 - Narayanaswamy Venkataraman , Y1 - 2018/// N2 - Semiconductors are made of a solid crystalline material, usually silicone, formed into a simple diode or many integrated circuits. Semiconductor industries, which consumes large amounts of chemical and energy and large volumes of water, falls under the high hazard installation category in Singapore. Sustainability index computation and eventually benchmarking has not been studied for any privately listed companies in Singapore and in particular not studied for semiconductor manufacturing plants in Singapore. The objective of the study will be to determine the broad based parameters on sustainability indicators, determine the relationship between various parameters of sustainability, develop weightage factor for each parameters and develop a working model that will compute sustainability indices for semiconductor manufacturing environment in Singapore. Survey questionnaire was used and analysis of survey was done using known tools such as SPSS. Analytical hierarchy Process was used for computing weightage for the various parameters of sustainability. Based on the various models on sustainability, the proposed model involves four major constructs namely, management, employee wellbeing, resources and compliance. In the model chosen for this study, Sustainability index (SI) is a function of organization?s wellbeing, (W), Resources (R), Compliance (C), and possession of a management system (M). Being a versatile decision making tool, Analytical hierarchy process (AHP) model was used to determine the weightage for each functional element. A simplified formula was computed for this study, which is SI = (0.375*Wellbeing+ 0.25*Compliance+ 0.25*Resource+ 0.125*Management)/5. SI for the two companies were deduced from the survey and substituting these values in the equation for SI, SI for company A was computed as 80% and for company B it was computed as 85%. This meant SI for company B was better than that of company A and that company B is less riskier than company A A working model thus was formed for sustainability indexing for semiconductor manufacturing plants in Singapore, which can be extended to other manufacturing plants in Singapore and region. Further the study can be improved by incorporating other parameters such as economics. (Abstract by Author) PB - Open University Malaysia KW - Sustainability Index KW - Resource KW - Compliance KW - Management KW - Wellbeing KW - PhD Engineering M1 - phd TI - Development of a Multidisciplinary Approach to Compute Sustainability Indices for Semiconductor Manufacturing Plant - a Singapore Perspective AV - restricted ER - TY - THES N1 - A thesis submitted in full fulfillment of the requirements for the degree of Doctor of Philosophy (Information Technology) ID - library_repository1213 UR - https://library.oum.edu.my/repository/1213/ A1 - Purushothman Ravichandran, Y1 - 2018/// N2 - The effectiveness of an e-learning environment mainly encompasses on how efficiently the tutor presents the learning content to the candidate based on their learning capability. It is therefore inevitable for the teaching community to understand the learning style of their students and to cater for the needs of their students. One such system that can cater to the needs of the students is the Intelligent Tutoring System (ITS). To overcome the challenges faced by the teachers and to cater to the needs of their students, e-learning experts in recent times have focused in Intelligent Tutoring System (ITS). There is sufficient literature that suggested that meaningful, constructive and adaptive feedback is the essential feature of ITSs, and it is such feedback that helps students achieve strong learning gains. At the same time, in an ITS, it is the student model that plays a main role in planning the training path, supplying feedback information to the pedagogical module of the system. Added to it, the student model is the preliminary component, which stores the information to the specific individual learner. In this study, Multiple-choice questions (MCQs) was administered to capture the student ability with respect to three levels of difficulty, namely, low, medium and high in Physics domain to train the neural network. Further, neural network and psychometric analysis were used for understanding the student characteristic and determining the student?s classification with respect to their ability. Thus, this study focused on developing a student model by using the Multiple-Choice Questions (MCQ) for integrating it with an ITS by applying the neural network and psychometric analysis. The findings of this research showed that even though the linear regression between real test scores and that of the Final exam scores were marginally weak (37%), still the success of the student classification to the extent of 80 percent (79.8%) makes this student model a good fit for clustering students in groups according to their common characteristics. This finding is in line with that of the findings discussed in the literature review of this study. Further, the outcome of this research is most likely to generate a new dimension for cluster based student modelling approaches for an online learning environment that uses aptitude tests (MCQ?s) for learners using ITS. The use of psychometric analysis and neural network for student classification makes this study unique towards the development of a new student model for ITS in supporting online learning. Therefore, the student model developed in this study seems to be a good model fit for all those who wish to infuse aptitude test based student modelling approach in an ITS system for an online learning environment. (Abstract by Author) PB - Open University Malaysia KW - Intelligent Tutoring System KW - Multiple Choice Question KW - Online Learning Environment KW - Student Model KW - Neural Network KW - PhD IT M1 - phd TI - Developing Student Model for Intelligent Tutoring System AV - restricted ER - TY - THES N1 - A thesis submitted in full fulfillment of the requirements for the degree of Doctor of Philosophy (Information Technology) ID - library_repository1215 UR - https://library.oum.edu.my/repository/1215/ A1 - Rashidah Md Rawi, Y1 - 2018/// N2 - Information Technology (IT) projects are organizational investments that require time, money, and other resources such as people and technology. In order to ensure the success of these projects, organizations are adopting project management approaches and setting up project management offices. In spite of this, projects still ended in partial or total failure. Despite the availability of frameworks in IT project management organizations still practice informal and ad hoc development in their project management causing additional costs and project delays or even failures. This study was done to examine the practice of Information Technology Project Management (ITPM) in organizations. The objectives of the study was first to review the existing frameworks in ITPM and then to propose a framework that is appropriate and that could be easily adopted by organizations. The study found that although there are many frameworks that can be adopted these existing frameworks are heavy in documentation and to adopt them required skilled or certified project managers which are not within the means of small and medium size organizations. Based on the review, the study had proposed Urwin?s framework as the most appropriate and practical project management approach for this study. This is because Urwin had created his framework of 12 themes after a long and intense study of information systems, information technology and project management literature. The 12 themes are strategy, leadership, scope, participation and commitment, project planning, project team, communication, risk management, training and resources, test management, organization structure and data. Urwin?s framework seemed most appropriate and practical because no certification is required and it can be implemented throughout the project life cycle. Also Urwin had showed how to implement each theme by providing a checklist under each theme. To examine Urwin?s framework interviews were conducted in two large organizations with two project managers of 15 and 17 years of experience each. Also a survey was conducted in 104 organizations. The respondents are project managers, IT executives, senior level employees and middle level employees with range of experience between two to 15 years. The results showed that all the 12 themes are well implemented in the two large organizations. Results of the survey showed that only three out of the 12 themes are well implemented. Findings from the study suggest that all 12 themes from Urwin?s framework must be well implemented to effectively managed ITPM. The study also put forth four recommendations to be practiced together with Urwin?s framework. They are executive focus and commitment; effective staffing; learning incrementally from experience; and baseline management. (Abstract by Author) PB - Open University Malaysia KW - Information Technology Project Management (ITPM) KW - PhD IT M1 - phd TI - Examination of Urwin?s Framework in Information Technology Project Management Practices AV - restricted ER - TY - UNPB ID - library_repository1120 UR - https://library.oum.edu.my/repository/1120/ A1 - Soo Wincci, Y1 - 2016/// PB - Open University Malaysia KW - Celebrity personal branding KW - Social Media KW - Celebrity Personal Brand Strategies KW - Qualitative KW - Exploratory KW - PhD BA TI - Celebrity personal brand strategies on online social media : an exploratory study of Malaysian celebrities M1 - phd AV - public ER - TY - UNPB N1 - A thesis submitted in full fulfillment of the requirements for the degree of Doctor of Philosophy (Business Administration) ID - library_repository1028 UR - https://library.oum.edu.my/repository/1028/ A1 - Krishnamoorthy Renganathan, Y1 - 2015/// N2 - In an environment of intense global competition, it pays to consider both creative and proven systems that can be used to bring about effective and efficient manufacturing operation. Many electronic contract manufacturing companies have put forth huge amounts of effort and resources to achieve precise and reliable measurement of equipment performance. The objective of a concise measurement is to optimise this piece of asset for every dollar invested. However, it has failed on numerous attempts to achieve the desirable result due to hardware limitations, low degrees of data accuracy and the need for manual intervention. Integrating Total Productive Maintenance (TPM) methodology with SEMI Equipment Communication Standard (SECS) with Generic Equipment Model (GEM) enables data acquisition in a concise manner and keeps track of all real-time transactions that have taken place between the operator and the equipment. To achieve this integration process, a fast-track TPM implementation approach is required by re-engineering the TPM implementation process. The Re-Engineered TPM approach comprises of three TPM pillars (Asset Productivity (AP), Autonomous Maintenance (AM) and Planned Maintenance (PM)) instead of the original eight pillars. Apart from three TPM pillars, also included are SECS/GEM standard, direct and indirect labour utilisation hours, material and overhead cost. The main objective of this study is to determine whether the re-engineering effort, based on these three TPM pillars, SECS/GEM standard together with labour and cost, are able to minimise losses in production process and have positive impact on Output (Manufacturing Performance). The study also aims at evaluating whether the SECS/GEM standard integration with Autonomous Maintenance has the capability of real-time monitoring equipment performance on the production floor. Furthermore, the study aims to assess the impact on productivity, namely, the Output (Manufacturing Performance). The three years, monthly data for the study was collected from ten Electronic Contract Manufacturing (ECM) companies in Johor, Malaysia. The data was analysed through descriptive statistics, regression analysis and panel data analysis. Based on the panel data analysis, the Hausman Test revealed that the Fixed Effects model was found to be the optimal model for this study. The result shows that six independent variables were significant, while one independent variable was not. The insignificant independent variable was SECS/GEM standard integration with Autonomous Maintenance. Further analysis was conducted through a qualitative study. The additional analysis shows that ECM companies do not fully understand the possible application of the SECS/GEM standard integration with Autonomous Maintenance in their manufacturing environment. Therefore, minimum effort was deployed by ECM companies in incorporating this standard into their equipment maintenance platform. However, these days many ECM companies have started to purchase equipment with SECS/GEM standard in order to facilitate smoother future integration with Autonomous Maintenance or with other TPM pillars. This total integration of TPM (three pillars), SECS/GEM standard, labour and cost provides an avenue to monitor and address the operational losses in the production equipment in a timely manner. This system paves the way to improving Output (Manufacturing Performance). PB - Open University Malaysia Business School (OUMBS) KW - Total Productive Maintenance (TPM); Asset Productivity (AP); Autonomous Maintenance (AM); Planned Maintenance (PM); Output (Manufacturing Performance); Semiconductor Equipment and Materials International (SEMI); SEMI Equipment Communications Standard (SECS); Generic Equipment Model (GEM). M1 - phd TI - The effect of Total Productive Management practices on manufacturing performance through SECS/GEM Standard for electronic contract manufacturing companies (TOC, Abstract, chapter 1 and Reference only) AV - public ER - TY - UNPB N1 - A thesis submitted in fulfilment of the requirements for the degree of Doctor of Philosophy (Business Administration) ID - library_repository1025 UR - https://library.oum.edu.my/repository/1025/ A1 - Sanjeev V. Janardhanan, Y1 - 2015/// N2 - The Malaysia ceramic tile industry is facing many challenges which include competition from cheap imported tiles from China, increasing costs to procure raw materials as well as the continual increases in natural gas prices, hence causing the production costs to be very high which will have an impact on the industry?s survival. Therefore, one way to boost productivity in order to reduce the labour costs is to have a team of high performing employees. For this reason, this research was initiated to study the factors that could optimize individual employee performance in this industry. Factors that had an influence on employees? performance in this research were divided into two categories, the first being the independent variables or organisational factors consisting of rewards, procedural justice, organizational culture and psychological empowerment and the second category were the individual factors or demographic factors consisting of employees? academic background and their tenure at their organizations. Psychological empowerment was also studied to see if it could moderate the relationship between rewards, employees? academic background and their tenure at their organizations, and employee performance. Based on the factors above, 10 research hypotheses were developed to study their relationships with employee performance. The respondents, totalling 600 employees, were from the supervisory level as they play a significant role in the success or failure of any organization. Questionnaires were given to all respondents and the response rate was 39 %. The completed questionnaires were analysed using SPSS version 20. The results obtained showed that all the independent variables and demographic factors influenced individual employee performance. However, when all the variables were combined together, rewards and employees? academic background were unable to influence employee performance. The study also found that psychological empowerment did not moderate the relationship between employees? tenure and their performance. The theoretical implication of this study was that expectancy and goal setting theories were observed by the respondents. The practical implication to employers is that the respondents highlighted the importance of feeling psychologically empowered in order to perform well on their job. The limitation of this study was that it only looked at the supervisory level in the ceramic tile manufacturing sector. Therefore, future research could consider different levels of management and different industries to determine whether if there is any similarity with the results from this study. Besides, this research considered psychological empowerment as a variable and did not study the impact of the four cognitions separately. [ABSTRACT BY AUTHOR] PB - Open University Malaysia Business School (OUMBS) M1 - phd TI - Relationship of individual and organizational factors and employee performance : moderating effects of psychological empowerment in the ceramic tile industry (Abstract and Table of content only) AV - public ER - TY - UNPB N1 - A Master's project submitted in partial fulfillment of the requirement for the degree of Master of Information Technology. ID - library_repository1030 UR - https://library.oum.edu.my/repository/1030/ A1 - Chang , Choong Ching Y1 - 2014/// PB - Open University Malaysia KW - Peer-to-peer KW - Inter As-Traversals KW - Networking KW - MIT KW - communications TI - Minimization of Internet Service Providers' inability to control peer-to-peer traffic by using peer-to-peer and software defined network based web search engine (TOC, Abstract, Chapter 1 and Reference only) M1 - masters AV - public ER - TY - UNPB N1 - A Master's project submitted in partial fulfillment of the requirements for the degree of Master of Software Engineering. ID - library_repository1031 UR - https://library.oum.edu.my/repository/1031/ A1 - Eidul Ameen Sahul Hameed, Y1 - 2014/// N2 - The purpose of the study is to develop a secure web based press release site. To develop any system the most important part is get the functional requirement right in the first place, because the cost of fixing a wrong functional requirement is much more costly than fixing normal programming error. Unified Modeling Language (UML) use case diagram is used to model the system and entity relationship diagram is used to design the database. Security is very paramount for any web based application that is continuously being threatened with types of security risks. Therefore, the system will be developed by considering the threat of security risk such as SQL injection risk, XSS flaws and cross site request forgery. The system to be hosted at live site and it shall be accessible for anyone to post the press release. (ABSTRACT BY AUTHOR) PB - Open University Malaysia KW - web based system KW - press release KW - secure system KW - online system M1 - masters TI - Development of secure web base press release site (TOC, Abstract, Chapter 1 and Reference only) AV - public ER - TY - UNPB N1 - Chapter One, Table of Content and Reference only. A Master?s project submitted in partial fulfillment of the requirements for the degree of Master of Project Management ID - library_repository946 UR - https://library.oum.edu.my/repository/946/ A1 - Eng, Swee Huat Y1 - 2014/// N2 - Non-familiarity and not being well versed with project management knowledge areas and processes, the use of project management tools and techniques, standardizations, consistency and optimization of the project management processes implementation which lead to unnecessary schedule delays, cost overruns, poor quality, overlooked risks and scope creep are among the host of issues associated with Project Management over the project life cycle. Each housing construction company strives to achieve the most efficient and effective project management processes to achieve project success and each manages project management processes differently. This study investigates the importance placed by the respective stakeholders of the construction companies in managing project management processes in housing constructions projects based on the nine project management knowledge areas and ten elements of the ?project implementation profile?. Data was collected through the questionnaires where the questionnaire used the Likert Scale to evaluate the data. Due to insufficient data, interviews with relevant personnel were conducted. Based on the questionnaires and interviews, there seem to be initiatives taken by the Company in attaining project success in constructions projects. The study finds that the stakeholders and Companies are practicing Project management processes in their construction projects. It is proposed that construction companies implement, standardize, institutionalize and optimize project management processes and usage in order to avoid financial losses, cost overruns, legal disputes and other problems to increase the probability of project success. (Abstract by author) PB - Open University Malaysia (OUM) KW - project management tools and techniques KW - MPM M1 - masters TI - Critical Success Factors ? a study of Project Management techniques using Pinto?s Model in the Malaysia housing construction companies perspective AV - public EP - 176 ER - TY - UNPB N1 - A Master's Project submitted in fulfillment of the requirement for the degree of Master of Information Technology. ID - library_repository1029 UR - https://library.oum.edu.my/repository/1029/ A1 - Johari Abdul Rahim, Y1 - 2014/// N2 - This project paper is about Augmented Reality (AR) using location-based visualization and implementation on the smartphone devices. That is partly because smartphone comes packed with built-in sensors have grown and become popular over the years. This will explore the interactive and interaction Location Based Services that AR allows on Android devices. The use of mobile applications and advancement in mobile technology such as Global Positioning System (GPS), compass and accelerometer sensors are able to identify and determine the location and orientation of the device, location-based applications with augmented reality views are possible. AR combines the real world with virtual, the integration of information in the user's environment in real time, the user interaction techniques of representing rich, intuitive information data of the real world. The AR application which typically takes the image of the integrated camera, positioning location as a representation of the real world and project objects on top of this image to create the AR view. The research was initiated by exploring and reviewing literature related domain and existing AR application available on Android devices. There are a number of AR applications available and the rapid development of Android smartphone devices has provided an improved platform for the application of mobile AR technologies. Developing application will help the researcher explore the topic while going through this technology. The aim of this study is to develop a combination of location-based information and AR features by blending both visual, map-based and nonmap based elements like live projection of a nearby landmark on camera preview on mobile devices, utilizing free and open source software development tools. In the context of this paper a prototype application, based on the Android platform and Mixare engine library is developed. This paper showed the initial thoughts on this application and overall process that leads to the final system development. This report describes MyARTGuide, a prototype application of augmented reality designed to be run over Android based smartphone. The user can now look through their phone as if taking a picture to look at the augmented world which leads to a better user experience. MyARTGuide is developed for experiment, simulation and to test the AR functionality of these project objectives is not a fully functional product. Thus, there are still more areas that can be improved and new features can be added. With the use of AR and Andorid technology it is possible to spread the experience which will be shown in this report. (ABSTRACT BY AUTHOR) PB - Open University Malaysia KW - Augmented reality KW - android KW - navigation KW - open source KW - usability KW - prototype development M1 - masters TI - A MOBILE PLATFORM FOR LOCATION-BASED SERVICE APPLICATIONS USING AUGMENTED REALITY: ONLINE MAP, TRACKING AND NAVIGATION ON GOOGLE ANDROID SMARTPHONE DEVICE (TOC, Abstract, Chapter 1 and Reference only) AV - public ER - TY - THES N1 - A Master?s Project submitted in partial fulfillment of the requirement for the degree of Master of Information Science (Competitive Intelligence) ID - library_repository1021 UR - https://library.oum.edu.my/repository/1021/ A1 - Marlina Mahadzir, Y1 - 2014/// N2 - The increasing number of higher education institution (HEI) approved by Ministry of Education is the evidence that shows the nation is in towards as an education hub in Asian region. This move attracts local and international investor to invest in education industry. Either corporate body or current higher institution in public and private do not want to miss out taking advantage out of these opportunities. The objective of this study is to investigate the ?X? Key Intelligence Topics and polish competitive image of the research site. The result from this study contributes to the establishment of Competitive Intelligence model that can be adapted to the institution in finding the right strategies for executing execution. (ABSTRACT BY AUTHOR) Peningkatan kelulusan penubuhan institusi pengajian tinggi oleh Kementerian Pendidikan Malaysia adalah bukti menunjukkan bahawa Negara sedang menuju ke arah hub pendidikan di rantau Asia.Tindakan ini menarik pelabur dari dalam dan luar Negara untuk melabur di dalam industry pendidikan samada dari badan korporat atau institusi pengajian tinggi awam dan swasta yang sedia ada. Objektif kertas ini adalah bagi mengkaji Kunci ?X? Topik Perisikan dan menggilap imej persaingan bagi tapak kajian. Penemuan kepada kajian ini menyumbang kepada penubuhan model perisikan daya saing yang boleh diguna pakai oleh institusi untuk merancang strategi perlaksanaan yang berkesan.(ABSTRACT BY AUTHOR) PB - Open University Malaysia KW - Competitive intelligence models KW - M1 - masters TI - Competitive intelligence for private higher education : a case study of new established college (TOC, Abstract, chapter 1 and Reference only) AV - public ER - TY - UNPB N1 - A thesis submitted in fulfillment of the requirements for the degree of Doctor of Philosophy (Business Administration) ID - library_repository1024 UR - https://library.oum.edu.my/repository/1024/ A1 - Mohammad Nizam Sarkawi, Y1 - 2014/// N2 - The psychological well-being for State Registered Nurses [SRN] is determined to a large extent by that person?s satisfaction with the individual experience of job satisfaction. Therefore, the purpose of this study is to determine the influence of Growth Need Strength [GNS] between predictor variables consists of individual attribute (self-esteem), job-related variables (job characteristics and career salience), non job-related variables (overall life satisfaction, family satisfaction and work-family conflict) and job satisfaction among 390 of SRN?s at selected General Hospitals. After stratified random sampling, descriptive statistical was used to describe the population in this study and analyses the respondent?s level of job satisfaction. Pearson correlation indicates there is significant relation between study variables except the components of self-esteem and work-family conflict with GNS. Based on six hypotheses, the major findings in this study indicate that for the result of linear regression showed that all predictor variables significantly influence job satisfaction. On hierarchy regression result, GNS does not play moderating roles between individual attribute variable and job satisfaction also job related-variables and job satisfaction. However, GNS moderates the relationship between non job-related variables and job satisfaction. The finding of the study contributes in the specific area of literature, theory and also in research design. The results of this study suggest that the GNS as moderator have played significant important role between predictor variables and job satisfaction. The implication of this study that the policy maker should not instead of merely focusing on individual attribute and job-related variables as the only factors for SRN?s to be concerned about, indeed they also must pay attention to other factors, such as the selected non ? job related variables as potential sources of providing a much better conducive working environment and by incorporating policies that can improve job satisfaction. [ABSTRACT BY AUTHORS] PB - Open University Malaysia Business School (OUMBS) KW - GNS; Job Satisfaction; Theory of Work Adjustment; Linear / Hierarchical Regression KW - PhD BA M1 - phd TI - Influence of growth need strength on the relationship between predictors and job satisfaction among state registered nurses at selected General Hospitals (Abstract and Table of Content) AV - public ER - TY - UNPB N1 - Projek Master sebagai memenuhi syarat pengjazahan Sarjana Pengajian Islam ID - library_repository1100 UR - https://library.oum.edu.my/repository/1100/ A1 - Mohd Zulkifli bin Sulaiman, Y1 - 2014/// PB - Open University Malaysia (OUM) KW - MIST KW - Applikasi multimedia TI - Keberkesanan penggunaan applikasi multimedia sebagai bahan bantu mengajar bagi tajuk solat berjemaah mata pelajaran Pendidikan Islam Tahun Lima M1 - masters AV - restricted ER - TY - UNPB N1 - A Master?s Project submitted in fulfillment of the requirement for the degree of Master of Information Technology in Networking Computing ID - library_repository1020 UR - https://library.oum.edu.my/repository/1020/ A1 - Norliza Hashim, Y1 - 2014/// N2 - Cloud computing is a new technology can be described as the next generation of Information Technology for the educational technical institute in Malaysia. With the rapidly growing needs of the information technology and the current financial crisis, most of the higher education institutes including the technical institute are facing the problem to provide the ICT infrastructure, education and development activities. However, cloud computing implementation in a technical institute in Malaysia is in the beginning stage. This research aim is to design and implement of Cloud Computing at ILP Selandar in learning and teaching environment also to allow the management, reducing the cost to purchase the expensive computer, licensed software and program that using during the learning process. This research also proposed to deploy a Hybrid Cloud Computing model where is the combination of existing local infrastructure with the public Cloud. The information is gathered by the interviewing IT Team and senior lecturer, they recommend the implementation of Cloud Computing at ILP Selandar. (ABSTRACT BY AUTHOR) PB - Open University Malaysia KW - Cloud Computing KW - Hybrid Cloud Computing KW - Technical Education Institute M1 - masters TI - Design and implementation cloud computing (TOC, Abstract, chapter 1 and Reference only) AV - public ER - TY - UNPB N1 - A Master?s Project submitted in fulfilment of the requirements for the Degree of Master of Project Management ID - library_repository949 UR - https://library.oum.edu.my/repository/949/ A1 - Rozana Kamal, Y1 - 2013/09// N2 - Consist of Chapter 1 only. Events are one of the most challenging and rapidly growing segments of tourism industries worldwide. In Malaysia, the Event Industry is an emerging field under the Tourism sector. The Economic Transformation Program has single out the event industry as one of the Entry Point Project under the Tourism National Key Economic Areas. Accordingly, this exploratory research focused on the Research Problem: ?What is the approach for the effective management of the Malaysian Event Industry?? Literature survey revealed gaps in the existing body of knowledge and these permitted the crafting of three research propositions for testing through a mixed methodology involving both qualitative and quantitative approach with the former being dominant. The primary data was collected from a focus group meeting and a structured questionnaire survey. The key findings are that the Government place high priority and support the growth of the event industry as one of the economic drivers. Event Tourisms is a rapid growing form of tourism phenomenon and the business events nature and characteristic is signify by its yields in terms of tourists? arrival and receipts, number of participants/ spectators, media coverage and its economic impact to the venue, organization and the country. Management functions of planning, organizing, leading and controlling, the external environmental factors (PESTEL) as well as internal organizational factors influence and impact on events success. Due to rapid environmental changes, innovation is important for the effective management of event industry?s growth and competitiveness.(Abstract by author) PB - Open University Malaysia (OUM) KW - Events KW - Management KW - Event Management KW - Event Industry KW - Innovation M1 - masters TI - An approach for the effective management of the Malaysian event industry AV - public ER - TY - UNPB N1 - Chapter One, Table of Content and Reference only. A Master?s Project Submitted in Partial Fulfilment of the Requirements for the Degree of Master of Project Management ID - library_repository947 UR - https://library.oum.edu.my/repository/947/ A1 - Alfonso bin Johan, Y1 - 2013/// N2 - The purpose of this phenomenological qualitative study was to identify the primary causes of delays in green building construction project in Malaysia that employ the GBI rating system as perceived by the green building consultants that were involved in the project. There are three objectives to this study they are: ? To identify the major differences in green building construction process compared to traditional buildings. ? To identify if these differences introduces delays that are not present in traditional building construction ? To propose possible methods to overcome the delays introduced by the difference in construction process if such delays are present. The participants of the study are the personnel of Green Energy Design Studio Sdn Bhd. There are three consultants managing various projects with working experience ranging from one to five years. A semi-structured interview was conducted with each of the participant individually as part of the data collection process. The interview was then transcribed and phenomenological analysis was conducted to identify the significant statements that provides insight to addressing the research objectives. From the interviews, the participants clarified the green building constructions process and it was found that this process is similar to those of traditional buildings. However, there are new elements introduced to meet the additional requirements for green building certification. These new elements occur in paralles to the existing process and do not present a major stumbling block to the project scheduel. The analysis of the data then provided three themes for delay factors. They are commercial, knowledge and people. Each of these theme have various factors associated with it and each of the factors is explained and discussed in detail. For the mitigating factors, three themes also emerged from the data. They are commercial, knowledge and communications. Again the various factors associated with each theme is discussed in detail. (Abstract by author) PB - Open University Malaysia (OUM) KW - Green building construction KW - Malaysia KW - Schedule KW - Delay KW - Project Management M1 - masters TI - Delay factors in green building development projects in Malaysia : a phenomenological study AV - public ER - TY - THES N1 - Laopran kajian yang dikemukakan untuk memenuhi sebahagian daripada syarat memperoleh Ijazah Sarjana Pengajian Islam (MIS) ID - library_repository1101 UR - https://library.oum.edu.my/repository/1101/ A1 - Mohd Amran bin Mohd Yasin, Y1 - 2013/// PB - Open University Malaysia (OUM) KW - MIST project paper ; Kem Bestari Solat KW - j-QAF KW - MIS TI - Kem bestari solat : satu kajian keberkesanan membantu kemahiran solat murid-murid tahun 5 SK Paka II, Terengganu M1 - masters AV - restricted ER - TY - UNPB N1 - A dissertation submitted in partial fulfilment of the requirements for the degree of Master of Education ID - library_repository661 UR - https://library.oum.edu.my/repository/661/ A1 - Ali Kutty Mohamed, Y1 - 2011/// N2 - Knowledge of teachers' beliefs and practices are important for understanding and improving the overall educational processes. The present study seeks to fill the knowledge gap in this area of research. More specifically, this study investigates several Kota Bharu national primary school English teachers' beliefs and practices regarding the usage of Bahasa Malaysia in their teaching and whether there are differences in beliefs and practices according to their race and gender. Multiple methods were used in the investigation including a survey questionnaire, interviews and classroom observations. The questionnaire, observations and interviews were categorized for common themes and the data were analysed using descriptive analyses, a Pearson Correlation Coefficiency test, a scatter plot diagram and t tests. The analyses showed that 95% of the teachers believed and used Bahasa Malaysia in their teaching. However, there were some inconsistencies between their held beliefs and their practices. The findings revealed that not all the beliefs were translated into practices. The study also revealed that this is partly due to the social- cultural background of the teachers. The concluding discussion addresses the importance of researching our teachers' beliefs and their practices in the context of their social cultural background. It also addresses the need for evaluating the English teachers' proficiency, aptitude and attitude and retraining these teachers according to their levels of proficiency. (Abstract by author) PB - Open University Malaysia KW - National primary school English teacher KW - Teaching English KW - English language M1 - masters TI - The usage of Bahasa Malaysia in teaching English in the national primary schools : a survey of the English Teachers' beliefs and practices in Kota Bharu AV - public EP - 115 ER - TY - UNPB N1 - A Master?s Project submitted in partial fulfilment of the requirements for the degree of Master of Software Engineering ID - library_repository667 UR - https://library.oum.edu.my/repository/667/ A1 - Amir Aatieff Amir Hussein, Y1 - 2011/// N2 - A Digital Library is normally consisting of or made upon a collection of digital objects plus the information and services for storing, accessing and retrieving them. Digital Libraries by nature is a very complex information system. Despite efforts being made to streamline its creation and content population into an out of the box experience, there is still room for automation. For the creation of Digital Library or Online Repositories as it also known, the availability of free open source software such as EPrints developed at University of Southampton, United Kingdom is has simplified the creation process. While the Digital Library software packages such as EPrints have made it easier to create and run Digital Libraries, optimization and customization still needs to be done in order to achieve an optimally usable solution. One the most time consuming tasks involved in setting up a Digital Library is populating these repositories. This can be a very manual task that consumes a large amount of time without automation. One the most time consuming tasks involved in setting up a the content or collections of Digital Library is the data entry that provides detailed information on the available resources which is usually made up of metadata elements that provide information on the content stored. The Digital Library Content Metadata Generator (COMGEN) developed as a part of this project is designed to reduce the workload, time consumption and error prone manual data entry that are being done the traditional way in populating Digital Libraries. COMGEN is built to demonstrate the feasibility of automatic content generation by extracting existing metadata from the source file and transforming it into a usable format for use with the EPrints Import Tool to automatically add new content and populate the Digital Library/Repository. (Abstract by author) PB - Open University Malaysia KW - Digital Library KW - Metadata KW - EPrints KW - Generator M1 - masters TI - A digital library content metadata generator for e-print AV - public ER - TY - UNPB N1 - A Master?s Project submitted in partial fulfillment of the requirements for the degree of Master of Human Resource Management ID - library_repository668 UR - https://library.oum.edu.my/repository/668/ A1 - Anuar Hussin, Y1 - 2011/// N2 - This study tries to determine the level of job satisfaction & job performance and to identify the relationship between job satisfaction components (which are pay, promotion, the work itself, supervision, & co-workers) and job performance among employees of Tradewinds Group of Companies. The study was conducted among 115 respondents in Tradewinds Group of Companies in Klang Valley. In this study, the whole population method was used. The study revealed that there was a positive relationship between job satisfaction components which were promotion, work itself, supervision and co-workers except for pay towards employee job performance. There was a significant difference between position and job performance. It proved that job satisfaction dimensions (pay, promotion, work itself, supervision and co-workers) can contribute to 17.8 percent (%) to increase the job performance in the organization. (Abstract by author) PB - Open University Malaysia KW - Job satisfaction KW - Job performance KW - M1 - masters TI - The relationship between job satisfaction and job performance among employees in Tradewinds Group of Companies AV - public ER - TY - UNPB ID - library_repository725 UR - https://library.oum.edu.my/repository/725/ A1 - Che Rasmaniah Che Mat, Y1 - 2011/// PB - Open University Malaysia KW - Problem-based learning -- nursing KW - Student's perception TI - Persepsi pengajar dan pelajar sebuah kolej kejururawatan terhadap kebergunaan kaedah pembelajaran berdasarkan masalah M1 - masters AV - public ER - TY - UNPB N1 - A Master?s Project submitted in partial fulfillment of the requirements for the degree of Master of Information Science (Competitive Intelligence) Please refer to Centre for Graduate Studies (CGS) for latest format of OUM thesis/dissertation. ID - library_repository669 UR - https://library.oum.edu.my/repository/669/ A1 - Chew , Bee Leng Y1 - 2011/// N2 - Competition has become a driving force for innovation and entrepreneurship. Competitive intelligence is a legitimate and necessary activity to increase institution?s intelligence regardless of what industry it is in. In the academia industry the open distance learning (ODL) education has been developing rapidly with national characteristics in different parts of the world. To remain competitive in the light of challenging economic environment, open distance learning (ODL) institution needs to capitalize on information and communication technology as deployment technology. The purpose of this study is to investigate the areas of intelligence practices (such as awareness, planning, collection, process and analysis) of the various operations and support services units of one of the open distance learning (ODL) institution in Malaysia. Due to privacy reason and to avoid any possible conflict of interest, the name of the institution could not be disclosed. The researcher aims to identify, discuss and assess the relevant parameters to gauge the knowledge sharing culture and competitive needs of the institution. A primary survey was conducted using a semi-structured questionnaire administered to the senior and middle-level management group of the institution?s various operations and support services units. The findings and implications of the study are discussed. In line with the explosion of information technology innovations, this study explored on the provision of digital libraries to facilitate the storage, organization and knowledge dissemination of diverse information as a productive way to assist the institution?s competitive business. Few strategic ideas deemed as potential competitive capabilities are proposed as recommendations.(Abstract by author) PB - Open University Malaysia M1 - masters TI - Provision of digital libraries in enhancing competitive intelligence capabilities in Open Distance Learning (ODL) environment AV - public ER - TY - UNPB N1 - A Master's Project submitted in partial fulfillment of the requirements for the degree of Master of Education ID - library_repository662 UR - https://library.oum.edu.my/repository/662/ A1 - Chia, Swee Lin Y1 - 2011/// N2 - The main objective of this study is to investigate the effectiveness of the Contemporary Literature Programme in Keramat Zone of Selangor. 107 Year Six pupils are involved. Concern Based Adoption Model (CBAM) devised by Hall & Hord, 2001 is used through its instrument in Stages of Concern Questionnaire (SOC).These data are analysed using SPSS version 16. Descriptive statistics that are used include mean, standard deviation and percentage while T Test is used to test the hypotheses of the study. Overall, the research has found out that the extent of Year Six pupils' stages of concern is at SOC2 (Personal).This shows that Year Six pupils want to know more about the Contemporary Literature Programme. They are wondering whether the programme is similar or different to what they have learnt before during English period. The study too explores on the extent of Year Six pupils' stages of concern based on gender and attending English private tuition. It is proved that girls show significant differences compared to boys and are based at SOC2 (Personal). Girls are motivated to learn more on the ramifications of the programme and find out how the programme would affect them in upgrading their English competency and literacy. In attending private English tuition, all stages of concerns from SOC0 SOC6 do not show any significant differences. It means that pupils who attend or not, are not concern with Contemporary Literature Programme. The programme does not influence or affect them in attending or not attending private English tuition. (abstract by author) PB - Open University Malaysia KW - Effectiveness of the Contemporary Literature Programme KW - M1 - masters TI - A survey of primary students' concerns in the implementation of contemporary literature programme AV - public ER - TY - UNPB N1 - A Master's Project submitted in partial fulfilment of the requirements for the degree of Master of Software Engineering. Please refer to Centre for Graduate Studies (CGS) for format of OUM thesis/dissertation. ID - library_repository670 UR - https://library.oum.edu.my/repository/670/ A1 - Chik, Soon Wai Y1 - 2011/// PB - Open University Malaysia KW - Food ordering management system TI - Customer self-ordering system in fast food restaurant M1 - masters AV - public ER - TY - UNPB N1 - Projek Sarjana ini dikemukakan sebagai memenuhi syarat penganugerahan Ijazah Sarjana Pendidikan ID - library_repository664 UR - https://library.oum.edu.my/repository/664/ A1 - Fairuz Samsudin, Y1 - 2011/// N2 - Kajian ini dilakukan ke atas 3443 orang murid daripada 23 buah sekolah kebangsaan di dalam daerah Kuala Muda Yan kedah. Mereka terdiri daripada murid lelaki dan perempuan generasi pertama program j-QAF kohort 2005. Tujuan utama kajian ini adalah untuk mengetahui tahap pencapaian literasi al-Quran secara keseluruhan daripada murid berdasarkan kepada Modul Khatam al-Quran j-QAF. Penyelidikan ini juga dijalankan untuk mengetahui apakah terdapat perbezaan tahap kebolehan bacaan al-Quran dikalangan murid berdasarkan jantina, lokasi sekolah dan skor markah bacaan mereka. Selain itu kajian ini cuba melihat peningkatan prestasi murid yang berlaku antara enam bulan pertama persekolahan dan enam bulan kedua persekolahan. Data yang dikumpul dianalisis menggunakan SPSS (Statistical Package For Social Science) versi 17 dan Mcrosoft Exel 2007. Analisis deskriptif digunakan untuk memberi tafsiran kepada data dan seterusnya menjawab persoalan kajian. Analisis mendapati 81% murid telah menguasai bacaan al-quran dan 18.4% murid masih di dalam sukatan Iqra satu hingga enam. Kemampuan murid dalam penguasaan bacaan al-Quran berada ditahap yang memuaskan. Kajian ini juga mendapati wujudnya peningkatan yang positif dalam literasi al-Quran murid antara enam bulan pertama persekolahan dan enam bulan kedua persekolahan. Walaubagaimanapun, matlamat utama program ini untuk 100% khatam al-Quran belum tercapai kerana masih terdapat 0.78% murid yang gagal menghabiskan sukatan khatam al-Quran bersama guru. Jumlah ini walaupun kecil, namun ia memerlukan perhatian segera agar tidak berlaku lagi keciciran pada masa akan datang. (Abstract by author) PB - Open University Malaysia KW - j-QAF KW - Level of literacy of Al-Qur'an programme KW - M Ed M1 - masters TI - Tahap pencapaian murid-murid tahun enam dalam modul khatam al-Quran j-QAF: satu kajian di sekolah kebangsaan daerah Kuala Muda, Yan AV - public ER - TY - UNPB N1 - Laporan Akhir Projek ini dikemukakan untuk memenuhi sebahagian daripada syarat bagi memperolehi Ijazah Sarjana Pendidikan. Please refer to Centre for Graduate Studies (CGS) for latest format of OUM thesis/dissertation. ID - library_repository677 UR - https://library.oum.edu.my/repository/677/ A1 - Fazura Mohd Noor, Y1 - 2011/// N2 - Kajian ini adalah bertujuan untuk mengenal pasti tahap stres berdasarkan faktor demografi (jantina, umur, bangsa, kelulusan akademik, status perkahwinan dan pengalaman mengajar) serta menentukan faktor-faktor yang menyebabkan stres dalam kalangan guru-guru di sekolah sekolah mubaligh di Kuala Lumpur. Terdapat tujuh faktorfaktor penentu stres yang dikaji termasuklah bebanan tugas, karenah pelajar, kekangan masa, hubungan dengan ibu bapa pelajar, hubungan sesama rakan sekerja, penghargaan dan sokongan, dan kekurangan sumber. Seramai 186 orang guru dari 14 buah sekolah telah dipilih secara rawak (multistage cluster) bagi mewakili populasi. Data yang diperolehi dianalisis menggunakan statistik deskriptif (min, kekerapan dan peratus) dan statistik inferensi (Ujian-t, Ujian ANOVA dan Regresi Berganda). Dapatan kajian menunjukkan bahawa tahap stres dalam kalangan responden berada pada tahap yang sederhana. Hasil kajian juga menunjukkan bahawa terdapat perbezaan yang signifikan terhadap tahap stres dalam kalangan responden dari aspek bangsa. Faktor hubungan dengan ibu bapa pelajar, dan penghargaan dan sokongan didapati mempunyai perbezaan yang signifikan terhadap stres guru-guru. (Abstract by author) PB - Open University Malaysia KW - Stress KW - Stress factors KW - Stress level KW - Teacher stress M1 - masters TI - Faktor-faktor penentu stres dalam kalangan guru-guru : kajian di sekolah rendah mubaligh di Kuala Lumpur AV - public ER - TY - UNPB N1 - Projek Master sebagai memenuhi syarat pengijazahan Sarjana Dalam Pendidikan. ID - library_repository665 UR - https://library.oum.edu.my/repository/665/ A1 - Kamaruzzaman Yahya, Y1 - 2011/// N2 - The building of Vision School had four objectives and it?s final objective was to create a society with high tolerance and understanding to help build a country which would be united. The earlier three objective were related to unity, fastering integration and tolerance which have been always analysed by various groups of people. The fourth objective which is the sharing of the school infrastructure has not been studied in depth. This study will help complete the four objectives of the Vision School as in The Working Paper on Concept and Implementation of Vision School. A research was done as a whole involving respondence whom were pupils and teachers from the three respective schools. The infrastructure in Vision School Complex plays a significant part to help achieve the objective of the Vision School. The research also suggest four measures to help improve build a better infrastructure. These suggestions should be taken into consideration and should it be implemented it will help to boost the unity among the races which is in accordance to the goverment?s aim. To add on, it will help Malaysia achieve her status as a developed nation by 2020. (Abstract by author) PB - Open University Malaysia KW - Sekolah Wawasan KW - School infrastructure KW - M Ed M1 - masters TI - Keberkesanan penggunaan prasarana di Kompleks Sekolah Wawasan Subang Jaya dalam usaha menggalakkan interaksi antara semua murid warga sekolah AV - public ER - TY - UNPB N1 - A Master?s Project submitted in partial fulfilment of the requirements for the degree of Master of Human Resource Management. Please refer to Centre for Graduate Studies (CGS) for latest format of OUM thesis/dissertation. ID - library_repository671 UR - https://library.oum.edu.my/repository/671/ A1 - Kok, Pooi Chin Y1 - 2011/// N2 - This research aims to investigate the relationship between empowerment and employee performance in the Malaysian automotive industry. It also aims to examine the influence of empowerment on employee performance and to identify which of the four (4) dimensions of empowerment has the greatest influence on employee performance. The four dimensions of empowerment, namely meaning, competence, self determination and impact, are the identified independent variables, with employee performance as the dependent variable. Each of the dimensions of empowerment was tested to determine its relationship with employee performance. Questions on empowerment were adopted from Spreitzer (1995) 12-item questions on meaning, competence, self determination and impact. The questions on performance were adapted from Carly Webster?s (2006) empirical study on ?An empirical analysis of the relationships between the interactive use of performance measurement systems, creativity and performance: the intervening role of psychological empowerment?. The questionnaires were sent to 107 companies. A total of 89 respondents from 21 companies participated in the survey. The participating companies represented a return rate of 19.6% of the invitations sent to 107 companies. Six (6) hypotheses were developed and tested using Pearson Correlation and Regression Analysis. The findings indicate that employees in the automotive industry find that empowerment strongly influences employee performance. There is significant correlation between the dimensions of empowerment and employee performance. They feel that when they are empowered with autonomy, freedom and opportunities to influence decision making in their jobs or organisation, their performance will improve significantly. The implications of these findings are discussed and suggestions for future research are also identified and proposed. (Abstract by author) PB - Open University Malaysia KW - empowerment KW - employee performance KW - MBA M1 - masters TI - A study of the impact of the empowerment on employee performance in the automative industry in Malaysia AV - public ER - TY - UNPB N1 - A Master?s Project submitted in partial fulfilment of the requirements for the degree of Master of Information Technology. Please refer to Centre for Graduate Studies (CGS) for latest format of OUM thesis/dissertation. ID - library_repository672 UR - https://library.oum.edu.my/repository/672/ A1 - Madasari Ansari, Y1 - 2011/// N2 - The problems in teaching and learning programming techniques prevail all over the world. Learning programming logic without utilizing any visualization material is difficult. One possible solution to overcome this problem is by using program animation. The proposed program animation software used in teaching novices learning introductory programming is JELIOT 3. The aim of this project is to investigate the effectiveness of teaching programming classes for beginners using programming tool JELIOT 3 that incorporate visualization and animation, specifically the outcome of students? performances before and after using JELIOT 3. The study population is novice students with no significant programming experience. They were drawn from an on campus section of second semester Foundation in Business Information Technology introductory programming course at INTI International College, Subang Jaya. The class size when this study was conducted was only 9 students. The 9 students were divided into two groups at random. The first group (POST-JELIOT) received standard classroom lectures then followed by JELIOT 2. The second group (PRE-JELIOT) received the JELIOT 3 lesson and then the traditional classroom lecture. From the findings, there was a significant difference in performance when comparing between students who are first taught JELIOT 3 in the overall assessments on the two programming tests and on the two array model assessments. The implications then are that a visual teaching and animated illustration to programming is an effective method for teaching programming. Instruction in computer programming must make use of such visualization to develop good mental visualization of programming. (Abstract by author) PB - Open University Malaysia KW - program animation software KW - computer programming KW - MIT M1 - masters TI - Incorporating visual and animation teaching tools in computer programming classes for effective teaching and learning AV - public ER - TY - UNPB N1 - A Master?s Project submitted in partial fulfilment of the requirements for the degree of Master in Project Management. Please refer to Centre for Graduate Studies (CGS) for latest format of OUM thesis/dissertation. ID - library_repository674 UR - https://library.oum.edu.my/repository/674/ A1 - Pathma Raja, Palaniandy Y1 - 2011/// N2 - The purpose of this paper is to investigate the factors that affecting the quality deterioration in housing construction industry in Malaysia. A reliable survey instrument has been used for gathering the data?s from the construction project workers such as Project Manager, Construction Manager, Engineer and Supervisor. Upon that, series of analysis has been conducted to identify and confirmed the factors affecting the quality deteriorations problem in construction industry. The results indicate that construction staff?s training, the role of Managers with the top management commitment is the significant variables explaining variability of operational performance. Furthermore, a series of analysis on training factors shows the importance of necessary and suitable training which relates to quality of the products in construction industry. The study also shows that training factors was influenced by other related factors such as the manager in charge and the management commitment towards the works. As the study was within Klang Valley, the implicating factors show a general result. But in future, the studies could continue with a larger sample size. This study contributes to the important relevant factors and it?s affects in development of quality control within the construction project activities. Although other investigation was carried out on other factors but this study is focusing to the actual construction project. (Abstract by author) PB - Open University Malaysia KW - Quality Problem KW - Quality Deterioration in Housing Industry KW - Factors Affecting KW - Workers Training KW - Manager?s Role KW - Management Commitment M1 - masters TI - A study on factors affecting quality deterioration in housing construction industry in Klang Valley AV - public ER - TY - UNPB N1 - A Master?s Project submitted in partial fulfilment of the requirements for the degree of Master of Project Management (MPM). Please refer to Centre for Graduate Studies (CGS) for latest format of OUM thesis/dissertation. ID - library_repository675 UR - https://library.oum.edu.my/repository/675/ A1 - Praveena , Kunaratnam Y1 - 2011/// N2 - The case study is on an insurance company, which has a physical presence in 53 countries and commercial and individual customers in more than 170 countries. As a multinational company, managing people and connecting their performance to corporate objectives will always remain a concern and a challenge. A majority of organizations today have some sort of formal appraisal systems which make use of a standardized rating form that is used to evaluate employees? performance. This research shows the benefit of the ?balanced scorecard? (BSC) which measures the employees? performance based on the Key Performance Indicators (KPI). The KPI is aligned with the company?s value, strategy, mission and goals. In order to develop the performance management system, the KPI, performance indicator, Service Level Agreement and the Project Performance Measurement will be identified. This study is done on the factors influencing performance in general insurance. Performance Management and BSC comprise the goals, feedback, training, appreciation and the employees? career development. With the usage of ?SMART? technique, a more realistic and achievable objectives can be created. The research was done through the analysis of the survey questionnaires that were distributed to the employees and the interview which been conducted with one of the managers. Through the analysis we will be able to identify the factors influencing performance in general insurance. Plus, it identifies whether the BSC is suitable and benefits the employees as a tool to evaluate the PM of the employees. (abstract by author) PB - Open University Malaysia KW - Balanced scorecard KW - Key Performance Indicators (KPI) KW - Performance Management KW - Project Performance Measurement KW - SMART Technique KW - MPM M1 - masters TI - The study on factors influencing performance in general insurance : a case study of an insurance company in Kuala Lumpur AV - public ER - TY - UNPB N1 - Kertas Projek Penyelidikan yang dikemukakan sebagai memenuhi syarat keperluan Ijazah Sarjana Pendidikan ID - library_repository666 UR - https://library.oum.edu.my/repository/666/ A1 - Raja Maria Diana Raja Ali, Y1 - 2011/// N2 - The aim of the research was to study the stress level and the causes of stress among the secondary school teachers in Pasir Puteh. The contribution factors studied were students? attitudes, workload, time constrain and appreciation given. 90 teachers participated in the survey. The data was analysed using SPSS package version 17.0. The frequency and percentage were presented in a table form. The research showed that the workload had the min score between 2.10-2.66 which was at a medium level. Time constrain had the highest min score (2.66), followed by workload ((2.58), Appreciation given (2.50) and the lowest min score was the students? attitudes. (2.10). Therefore, The research denied all the nol hypothesis made and they were replaced by the alternative hypothesis that was there was a great significant difference in the stress level of the secondary school teachers in students? attitude factor, workload factor, time factor and appreciation given. (Abstract by author) PB - Open University Malaysia KW - Job stress KW - Teacher stress M1 - masters TI - Faktor-faktor yang mendorong tekanan kerja (stres) dikalangan guru-guru sekolah menengah di daerah Pasir Puteh AV - public ER - TY - UNPB N1 - A Master?s Project submitted in partial fulfilment of the requirements for the degree of Master of Software Engineering. Please refer to Centre for Graduate Studies (CGS) for latest format of OUM thesis/dissertation. ID - library_repository673 UR - https://library.oum.edu.my/repository/673/ A1 - Tee, Mark Kit Tsun Y1 - 2011/// N2 - The industry of developing games and virtual environments have come a long way, but it is not without its share of problems. In many ways, virtual worlds entail similar development processes as games, as they both require expertise from creative and technical facets. While facing similar difficulties as other commercial projects, creating games presents its own unique challenges due to its multi-disciplinary nature. Because of this, beginner and indie developers face complications in attempting to apply Software Engineering methods (which are efficiently tailored to guide general software projects) to reduce the chance of project failure. This study aimed to examine the construction of games and integrate it into the Software Process. First, the background of game development and Software Engineering were explored, deriving the introductory guides for both. Then, a guidelines draft is developed to offer advice on grafting aspects of the Software Process onto existing game or virtual world projects. They are aimed at independent developers as they represent the future workforce of the game development industry. To test the draft, an experimental project is carried out using the guide as a supplementary resource. The project resulted in a 3D action-RPG game platform that can be used as a starting point for advanced feature placement and content development. It demonstrated that the guidelines were educative but lacks depth and correctness. Revisions on these guidelines will transform it into a stepping stone resource that introduces novice game developers to integrating Software Engineering processes and practices into their projects. (Abstract by author) PB - Open University Malaysia KW - Game development KW - Software engineering M1 - masters TI - A study on creating games and virtual worlds from a software engineering perspective AV - public ER - TY - UNPB N1 - A thesis submitted in fulfilment of the requirements for the degree of Doctor of Philosophy (Education) ID - library_repository853 UR - https://library.oum.edu.my/repository/853/ A1 - Voon, Jan Cham Y1 - 2011/// PB - Open University Malaysia KW - High school principals KW - Educational leadership KW - ICT in education TI - Effects of principal leadership styles on ICT usage among Malaysian secondary Mathematics and Science teachers M1 - phd AV - public ER - TY - UNPB ID - library_repository663 UR - https://library.oum.edu.my/repository/663/ A1 - Wong, Creena Alison Y1 - 2011/// PB - Open University Malaysia KW - Early literacy KW - Balanced Instructional Approach M1 - masters TI - Enhancing early literacy through the balanced instructional approach EP - 115 AV - public ER - TY - UNPB N1 - A Master's Project submitted in partial fulfilment of the requirement for the degree Master in Human Resource Management. Please refer to Centre for Graduate Studies (CGS) for latest format of OUM thesis/dissertation. ID - library_repository676 UR - https://library.oum.edu.my/repository/676/ A1 - Yasmin Mohamad Nor, Y1 - 2011/// N2 - This quantitative research aims to examine the impact of recognition, career development, work-life balance and benefits on employee commitment. This includes the objectives as follows: (1) To identify the employee perception with regards to recognition, career development, work-life balance, benefits and employee commitment (2) To examine the relationship between recognition and employee commitment (3) To examine the relationship between career development and employee commitment (4) To examine the relationship between work-life balance and employee commitment and (5) To examine the relationship between benefits and employee commitment. Maslow Theory, Aon nd Expectancy Theory as well as past literatures were used to support the research hypotheses. Survey data was collected from 108 employees through convenience sampling of a multi-national oil and gas company. SPSS Version 17 was used to analyze the data. The reliability test was conducted using Cronbach Alpha and data was analyzed using descriptive statistics such as frequency distribution and inferential statistics, namely Pearson Correlation, Multiple Regression, ANOVA and Co-efficient. The Pearson Correlation Analysis revealed that: (1) There is a low and significant relationship between recognition and employee commitment (r=0.259) (2) There is a low and significant relationship between career development and employee commitment (r=0.258) (3) There is a moderate and significant relationship between work-life balance and employee commitment (r=0.403) and (4) There is a moderate and significant relationship between benefits and employee commitment (0.571). The Adjusted R Square of 0.430 from Multiple Regression Analysis shows that 43.0% of employee commitment can be explained by recognition, career development, work-life balance and benefits. The Multiple Regression Analysis also shows that work-life balance and benefits are the strongest predictors of employee commitment with Beta Co-efficient of 0.338 and 0.410 respectively. Limitations, implications and suggestions are also discussed. (Abstract by author) PB - Open University Malaysia KW - motivational factors KW - recognition KW - career development KW - work-life balance KW - benefits KW - employee commitment M1 - masters TI - The impact of motivational factors on employee commitment in the oil and gas industry in Malaysia AV - public ER - TY - UNPB N1 - A thesis submitted in full fulfilment of the requirements for the degree of Master of Science (Business Administration) Fulltext of the theses is available in CD-ROM at Tan Sri Dr Abdullah Sanusi Digital Library. ID - library_repository570 UR - https://library.oum.edu.my/repository/570/ A1 - Ng, Man San Y1 - 2010/10// N2 - The purpose of this study was to determine the impacts of service quality, student satisfaction and personal factors on student intention to complete study in open distance learning (ODL) institutions. A cross-sectional survey design was employed in this study. Data was collected during the period from October to December, 2009 from a nation-wide random sample of 450 Open University Malaysia (OUM) undergraduate students. Several statistical techniques were used to analyse the data and they include producing frequency counts for generating descriptive statistics. In addition, factor analysis was used to identify and confirm the factors of service quality, student satisfaction and student retention. Multivariate analysis was also used for testing hypotheses and measuring the impacts of factors on student retention. The study findings based on 342 usable questionnaires indicated that service quality and its four dimensions (tangibility, reliability, responsiveness, and assurance) had positive impacts on overall satisfaction. However, the empathy dimension did not have any effect. Five factors were found to have effects on student intention to complete study in OUM. They were: student satisfaction, goal commitment, family support, study habits and number of semesters attended. However, service quality had no effect. The findings indicated that low student retention in ODL institutions was attributed not only to student satisfaction but also to a combination of personal factors. It follows that the key to an effective retention strategy is for ODL institutions to provide quality support services that meet the satisfaction of the students. Additionally, ODL institutions should help the students to overcome their personal problems. (Abstract by author) PB - Open University Malaysia KW - Service Quality KW - Satisfaction KW - Retention KW - SERVPERF KW - Factor Analysis KW - MBA M1 - masters TI - Impacts Of Service Quality, Satisfaction And Personal Factors On Student Retention In Open Distance Learning Institutions In Malaysia AV - public ER - TY - UNPB N1 - Available in abstract, table of content, chapter 1 and reference only. Fulltext of the theses is available at Tan Sri Dr Abdullah Sanusi digital Library. ID - library_repository557 UR - https://library.oum.edu.my/repository/557/ A1 - Azian Ahmad Shaharbi, Y1 - 2010/// N2 - The purpose of this study is to explore the behaviours and practices of a head teacher in an excellent school. This study also intends to find out the leadership behaviours and practices of the head teacher that contribute towards the excellent academic and co-curricular achievements and how the excellent results are consistently maintained year after year. Additionally, this study also hopes to explore the head teacher?s administrative style in the school. The qualitative research framework was adopted to gain an understanding of the head teacher?s leadership behaviour and practices. The research design was a single case study, where data was collected through interviews, observations and document analysis. The school under study scored more than ninety percent passes in the UPSR examination, sports and co-curricular champions at the zone and district level besides being free of any discipline problems. The subject in this study was the head teacher of the school while the key informants comprised five teachers, two support staff and two parents from the school. Transcriptions of the interviews and field notes were made immediately after each interview and observation. The findings of the study revealed that the vision of the head teacher was paramount for school excellence; teaching of the curriculum was top priority; programmes for individual pupils? indifferences were implemented; collaborative leadership practiced in the administration and most major decisions regarding academic or non academic were made in consensus with the staff. The findings of the study also revealed various implications such as the importance of effective managerial skills used in executing instructional tasks as well as implementing effective academic, co-curricular and discipline programmes for school excellence. (Author's abstract) PB - Open University Malaysia KW - Head teacher KW - School leadership -- Case studies KW - M Ed M1 - masters TI - Leadership behaviour and practices of a Head Teacher in an excellent school AV - public ER - TY - UNPB ID - library_repository504 UR - https://library.oum.edu.my/repository/504/ A1 - Lum, Heap Sum Y1 - 2010/// PB - Open University Malaysia KW - Performance measurement ; Employees' perception ; Job satisfaction ; PhD M1 - phd TI - The effects of performance measurement system on employees' perception and job satisfaction EP - 0 AV - public ER - TY - UNPB N1 - Project paper submitted in partial fulfillment of the requirement for the degree of Master of Education. ID - library_repository727 UR - https://library.oum.edu.my/repository/727/ A1 - Mahayudin Mohamad Nor, Y1 - 2010/// PB - Open University Malaysia KW - Educational leadership -- Case studies KW - Universities and colleges -- Professional staff TI - Gaya kepimpinan pengarah sebuah institut perguruan dan hubungannya dengan iklim institut mengikut persepsi pensyarah M1 - masters AV - public ER - TY - UNPB N1 - Printed and CD-ROM format of the fulltext thesis can be accessed at Tan Sri Dr Abdullah Sanusi Digital Library ID - library_repository501 UR - https://library.oum.edu.my/repository/501/ A1 - Ng , Richard Y1 - 2010/// PB - Open University Malaysia KW - Online community ; Engagement ; Feelings of Isolation ; PhD M1 - phd TI - Impact of online community on e-learners' intention to stay in their programmes at Open University Malaysia EP - 390 AV - public ER - TY - UNPB N1 - Fulltext of the thesis is available at Tan Sri Dr Abdullah Sanusi Digital Library at call no. HD62.15 Sia (Ref) ID - library_repository505 UR - https://library.oum.edu.my/repository/505/ A1 - Sia , Mal Kong Y1 - 2010/// PB - Open University Malaysia KW - Business performance ; Competitiveness ; Quality management practices ; Registration efforts ; Structural equation ; modelling ; PhD TI - Causal effects of registration efforts on business performance of ISO 9001-certified companies in the Malaysian construction industry using SEM M1 - phd AV - public ER - TY - UNPB N1 - Fulltext of the theses is available at Tan Sri Dr Abdullah Sanusi Digital Library at call no. HD30.213 Won (Ref) ID - library_repository506 UR - https://library.oum.edu.my/repository/506/ A1 - Wong , Siaw Ming Y1 - 2010/// PB - Open University Malaysia KW - Management information systems. ; Business project management ; System theory ; UML ; Enterprise modelling ; PhD TI - A holistic study of business project failures and the development of business project management domain model using unified modelling language M1 - phd AV - public ER - TY - UNPB N1 - Project paper submitted in Partial Fulfillment of Requirement for the Degree of Master of Business Administration in Human resource. (1st 24 pages only) ID - library_repository535 UR - https://library.oum.edu.my/repository/535/ A1 - Al-Hamdan, Nourah Hamdan Ibrahim Y1 - 2009/// PB - Open University Malaysia KW - Watch List ; First-Line Supervisors KW - MBA TI - Selecting supervisors through early preparation for high potential watch list in Saudi ARAMCO M1 - masters AV - public ER - TY - UNPB N1 - Master's project submitted in partial fulfillment of the requirement for the degree of Master of Multimedia Communication. ID - library_repository740 UR - https://library.oum.edu.my/repository/740/ A1 - Lee, Chyuan Chuan Y1 - 2009/// PB - Open University Malaysia KW - Geographic information systems TI - The development of a City Route Guide System (CRGS) using multimedia mobile communication technology M1 - masters AV - public ER - TY - UNPB N1 - Project paper submitted in partial fulfillment of the requirement for the degree of Master of Information Technology. ID - library_repository739 UR - https://library.oum.edu.my/repository/739/ A1 - Ridhuan Ali, Y1 - 2009/// PB - Open University Malaysia KW - Management information systems -- Case studies -- Malaysia ; M1 - masters TI - Maintenance repair & overhaul (MRO) information system implementation in Airod Sdn Bhd EP - 53 AV - public ER - TY - UNPB N1 - Project paper submitted in partial fulfillment of the requirement for the degree of Master of Business Administration ID - library_repository731 UR - https://library.oum.edu.my/repository/731/ A1 - Shazreel Anuar Sharifudin, Y1 - 2009/// PB - Open University Malaysia KW - Compensation management KW - Labour productivity TI - Relationship of organization's benefit and compensation scheme with employee productivity and loyalty M1 - masters AV - public ER - TY - THES N1 - Project paper submitted in partial fulfillment of the requirement for the degree of Master of Management ID - library_repository460 UR - https://library.oum.edu.my/repository/460/ A1 - Suhaida Mohd Haziry, Y1 - 2009/// PB - Open University Malaysia (OUM) KW - Balance Scorecard (BSC) ; Employees' job performance ; Telekom Malaysia Berhad ; E-learning M1 - masters TI - The effects of balance scorecards (BSC) course using e-learning method on employees' job performance : study among assistant managers in Telekom Malaysia Berhad EP - 0 AV - public ER - TY - UNPB N1 - Project paper submitted in partial fulfillment of the requirement for the Degree of Master in Education. ID - library_repository742 UR - https://library.oum.edu.my/repository/742/ A1 - Wan Noorashikin Wan Abdullah, Y1 - 2009/// PB - Open University Malaysia KW - Study skills -- Study and teaching (Secondary) TI - Kesan strategi peta minda terhadap pencapaian mata pelajaran ekonomi asas dalam kalangan pelajar tingkatan empat M1 - masters AV - public ER - TY - UNPB ID - library_repository330 UR - https://library.oum.edu.my/repository/330/ A1 - Sharulnizam Noor Ibrahim, Y1 - 2008/05// N2 - The study examined the effectiveness and application of the tacit knowledge in the area of service delivery and order provisioning. The selected organization for this study is a corporate telecommunication body namely Telekom Malaysia Bhd (TM) and their specific customer called Government Integrated Telecommunication Network (GITN). The study was conducted on the chosen domain and organizations due to the special business arrangement which is based on wholesale approach between TM and GITN. It is noted that the current Order Management System (OMS) in TM is inefficient to provide the required analysis and real-time status reports of the service delivery due to its poor handling of bulk service orders. The real-time analysis and service delivery reports in relation to service provisioning are vital drivers to TM management for the decision making process. It is the key objective of this study to propose a solution to improve TM current business process particularly in the area of tracking and monitoring. The approach proposed in this study is to make use of the tacit knowledge acquired from the experts at ground level. In the process of leveraging the underlying tacit knowledge in TM day-to-day business process, the study requires the process of elicitation, adoption of effective interview technique, codification of tacit knowledge into explicit knowledge and building up appropriate system rules for the prototype. In general, the results have shown an acceptable improvement especially in the project management of service delivery area. The findings of this study are sufficient to encourage further work on the research model. Several recommendations are presented for future research. (Author's abstract) PB - Open University Malaysia (OUM) KW - Tacit knowledge ; Provisioning system M1 - masters TI - Knowledge-based platform for the provisioning system AV - public EP - 110 ER - TY - UNPB ID - library_repository135 UR - https://library.oum.edu.my/repository/135/ A1 - Mohd Redza Badaruddin, Y1 - 2008/02// N2 - The purpose of this study was two fold. Firstly, it was to provide an in depth qualitative analysis of the perceptions of the two major stakeholders in a small private higher education institution (PHEI) on teaching staff professional development. Secondly, it was to understand how these perceptions affected the development of appropriate strategies. This study employed the generic qualitative research approach. The samples used were two administrators and three full time teaching staff, purposively selected in the small college studied. Two instruments for data collection were used, namely semi-structured video recorded interview and document analysis. A content analysis of documents provided by the participants and gathered by the researcher was made. These provided data and method triangulation. (Author's abstract) PB - Open University Malaysia (OUM) KW - Professional development ; Training ; Private higher education M1 - masters TI - Professional development in a private higher education institution in Malaysia (1st. 24 pages) AV - public EP - 128 ER - TY - UNPB N1 - Project paper submitted in partial fulfillment of the requirement for the degree of Master of Information Technology ID - library_repository774 UR - https://library.oum.edu.my/repository/774/ A1 - Ahmad Ariff Baharudin, Y1 - 2008/// PB - Open University Malaysia KW - Decision support systems -- Case studies -- Malaysia TI - Decision support application to assist teachers in managing teaching and learning activities to target students M1 - masters AV - public ER - TY - UNPB N1 - Thesis submitted in fulfillment of the requirement for the degree of Master of Science (Engineering). ID - library_repository767 UR - https://library.oum.edu.my/repository/767/ A1 - Ahmad Fairuz Omar, Y1 - 2008/// PB - Open University Malaysia KW - Optical fiber detectors M1 - masters TI - Development of optical fiber sensor for measurement of TSS in water EP - 149 AV - public ER - TY - UNPB ID - library_repository334 UR - https://library.oum.edu.my/repository/334/ A1 - Aini Zuriyati Abdul Kadir, Y1 - 2008/// N2 - Retrieval models and techniques can be applied to retrieve memo information and it does relate to certain queries or concepts. Different method of retrieval shows different relevant documents. Therefore, different methods are used to retrieve, structure and similarity measures being used to retrieve memo. The data are collected at Center of HND Studies at TATi University College. The process that has been applied is digitizing, stop word removal, stemming and building index. The results of this process then stored in database. In this study 50 document of memo being used, where refer to the titles and the document. In order to show the measure of different memo structure three similarity measures being used. The structure refers to the titles of memo, the documents and combination of both title and documents. The results shows that title structure have the lowest performance of result compared to document structure and the combination of both. Meanwhile, in similarity measures the results shows that weighting schemes using cosine perform well compared to Dice and Russell-Rao. The overall result shows that the best performance for retrieving memo is by using document structure coupled with Cosine similarity. (Author's abstract) PB - Open University Malaysia (OUM) KW - Memos ; Retrieval models and techniques ; TATi University College ; Cosine similarity M1 - masters TI - Comparison of retrieval scheme based on different structure and similarity measure for memos at TATi University College - Centre of HND Studies (Abstract and Table of Content only) AV - public ER - TY - UNPB N1 - Project Paper Submitted in Partial Fulfillment of the Requirement for the Degree of Master of Business Administration. ID - library_repository250 UR - https://library.oum.edu.my/repository/250/ A1 - Al-Hadj, Rameses Gustar Y1 - 2008/// N2 - The objective of this study is to know the entrepreneurial attitude tendency among managers in retailing company which are in proton car dealer in Klang Valley and to identify the relationship between of the demographic factor, educational background, respondent's experience, parental education and job with entrepreneurial attitude orientation. Issues concerning the attitude of these managers towards entrepreneurial field got attention of educator's and government. In this study, a test instrument on entrepreneurial attitude and questionnaires about respondent's demography was used to explain the respondent on how many involved. Findings have shows that the male managers came from the capital and city and experienced in selling had a high entrepreneurial attitude. (Author's abstract) PB - Open University Malaysia (OUM) KW - Automobile industry and trade -- Malaysia ; Entrepreneurship M1 - masters TI - Entrepreneurship attitude tendency among managers in retailing company: an empirical study among Proton car dealer in Klang Valley. (1st. 24 pages) AV - public ER - TY - UNPB ID - library_repository123 UR - https://library.oum.edu.my/repository/123/ A1 - Ann Susana Raj, Cruz Dhurairaj Y1 - 2008/// N2 - The purpose of this study was to analyse whether the Question and Answer Relationship (QAR) strategy is effective in enhancing the reading comprehension performance of upper secondary, English as a Second Language (ESL) students of low English proficiency (LEP). A quasi-experimental pre-test post-test non-equivalent control group research design was employed in this quantitative study. Two intact Form Four classes in a rural secondary school were used as the experimental (35 students) and control groups (32 students). Explicit strategy instruction of QAR was conducted over six weeks for the experimental group while the control group was taught using the traditional method. Results of the pre and post-tests were statistically analysed using One-way ANOVA, Repeated measures ANOVA and 95% confidence intervals. Significant improvements in marks were found in the experimental group for three variables namely, the subjective reading comprehension questions and summary as a whole, ?In my Head? questions and the summary question. For the subjective reading comprehension questions, the result was inconclusive while for ?In the Book? questions, there was no significant improvement in both the experimental and control groups. Based on the results, it was concluded that explicit cognitive strategy instruction was effective in enhancing reading comprehension performance to a large extent. However, limited vocabulary seems to have hindered LEP students from locating the appropriate answers in the text for ?In the Book? questions. Therefore, this study found that in order to be fully effective, the QAR strategy should ideally be taught together with strategies that increase the vocabulary of LEP students. (Author's abstract) PB - Open University Malaysia (OUM) TI - The effectiveness of the question and answer relationship (QAR) strategy in enhancing reading comprehension among ESL students. (1st. 24 pages) M1 - masters AV - public ER - TY - UNPB ID - library_repository270 UR - https://library.oum.edu.my/repository/270/ A1 - Benji Johan Ibrahim, Y1 - 2008/// N2 - The purpose of this paper is to get a better understanding on how unit trust as a saving instrument that is affordable, liquid, safe and convenient and yet can give a higher return than fixed deposits over the long term. Generally, unit trusts are all about investing as they are a great way for most of us to invest for future wealth. In addition, there are so many unit trust funds in the market so this is a kind of guidance to the investors to make their choice to fulfil their wealth objectives and goals. In this paper, I am using two funds houses, Public Mutual and Prudential Fund Management to compare with the KLCI. By doing some analysis and test, in terms of their performance especially and in to what stocks or how much portion do they allocate per their investment generally. Furthermore, in the test, we could see how the funds react when the KLCI goes up and down. The results seem to show that a fund which allocates their portion of investments in more equities that is 75 percent to 90 percent will react very fast according to the market volatility. Meanwhile, those funds which allocate more in fixed income, short term bonds and repos would not affected by the market volatility at all. In conclusion, an investor must determine his or her own risk profile so that they will select the right funds in which it will meet their goals. (Author's abstract) PB - Open University Malaysia (OUM) KW - Investment ; unit trust ; Kuala Lumpur Composite Index (KLCI) M1 - masters TI - Unit trust investment : the Malaysian case (Table of contents and abstract) AV - public ER - TY - UNPB N1 - Project paper submitted in partial fulfillment of the requirement for Master of Information Technology. ID - library_repository726 UR - https://library.oum.edu.my/repository/726/ A1 - Chong , Swee Ling Y1 - 2008/// PB - Open University Malaysia KW - Educational technology TI - A framework for good practice for developing an education portal for primary education M1 - masters AV - public ER - TY - UNPB ID - library_repository305 UR - https://library.oum.edu.my/repository/305/ A1 - Foo, Muhammad Furqan Abdullah Y1 - 2008/// N2 - The research objectives was to determine what is the level of leadership competencies of the El and E2 executives and the significance of the leadership competencies model being employed by the organizations. The methodology used was through references to previous studies and theories with regards to leadership competencies required in an organization and via analysis on the data collected from the organization in accordance to the theoretical framework employed. The four (4) leadership dimensions studied was Behaves as Owner, Outperforms, Inspires Followers and Develops People. Through the analysis, it was found out that the majority of the executives in the organizations felt that they possessed a high level of leadership competencies. However, the results of the leadership competencies model and the dimensions studied only showed 65% significance level. In conclusion, the significance is not profound between the leadership dimensions and leadership competencies, The organization may need to rethink and re-strategize if necessary, which Leadership Dimension that they would want their executives to be proficient in and also maybe to limit the number of dimensions that their executives needs to be competent in. (Author's abstract) PB - Open University Malaysia (OUM) KW - Leadership -- Case study M1 - masters TI - Leadership competencies at MTBE (M) Sdn Bhd : a case study AV - public EP - 159 ER - TY - UNPB N1 - Project paper submitted in partial fulfillment of the requirement for the degree of Master of Business Administration. ID - library_repository306 UR - https://library.oum.edu.my/repository/306/ A1 - Leong , Chee Keong Y1 - 2008/// N2 - It has always been the interest of our government to promote entrepreneurship and new venture in business as a mean to enhance economic growth for the nation and creating jobs to help to solve the problem of unemployment. The research conducted particularly among the students of Open University Malaysia (OUM) has attempted to understand the factors that stimulate or impede their entrepreneurial intention. The study has also focused on examining how many OUM students possess the entrepreneurial intention towards self-employment, how the relationship of demographic factors affecting their entrepreneurial intention, and lastly but not least how is the curriculum offered in OUM has helped to promote students' interest in entrepreneurship. It appears that the students find entrepreneurship both personally and generally desirable which suggests that entrepreneurial career in future might become more typical and popular among university graduates. However, training and skill development programs are necessary to increase the personal capabilities and generate interest and intention among students to have positive attitudes towards entrepreneurship. This survey has also confirmed the previous studies by others that the male persons at their prime age of 31-45 years old continue to be the most active group in terms of entrepreneurship and the role of entrepreneurial role models in the family has a positive effect on the entrepreneurial perception and intentions. It also appears that the entrepreneurial intention among female students is fairly low. This paper suggests that there should be continuous effort to promote female entrepreneurship and continuous effort from university to work closely with a variety of business support agencies or other government agencies to raise students' awareness of various avenues of support and programs available to assist them in their business start-ups. (Author's abstract) PB - Open University Malaysia (OUM) KW - Entrepreneurship -- Case study M1 - masters TI - Entrepreneurial intention : an empirical study among Open University Malaysia (OUM) students AV - public EP - 112 ER - TY - UNPB N1 - A dissertation sumitted in fulfillment of the requirement for the degree of Master of Science. ID - library_repository738 UR - https://library.oum.edu.my/repository/738/ A1 - Liaw, Chai Bian @ Anita Liaw Y1 - 2008/// PB - Open University Malaysia KW - Parents of autistic children. M1 - masters TI - An exploratory phenomenological study an exploratory on parents of autistic children in Kuching, Sarawak EP - 167 AV - public ER - TY - UNPB ID - library_repository280 UR - https://library.oum.edu.my/repository/280/ A1 - Nor Syahidatun Salmi Mansor, Y1 - 2008/// N2 - This study explores the needs of lifelong learning from the perspectives of working adults focusing on the employees of METEOR Group of Companies. The study addresses concerns via its three stated objectives namely to identify profiles of staff who pursue formal learning in the organization, identifying reasons for pursuing learning as well as identifying constraints in the pursuance of lifelong learning. The data for this study embraces the email messages, interview transcripts as well as communication via synchronous mediated technology, namely Yahoo Messenger. The data collected has been processed using statistical fwnction embedded in SPSS programme. Factor analysis techniques have also been used in the effort to process data. Thus far, data collected could not be further analyzed due to small numbers recorded on the staff who currently pursuing learning. Findings of the study had generated reasons for pursuing lifelong learning that is basically to increase and enhance self opportunity, for the financial and economic stability as well as for self satisfaction of oneself. The study also discovered the awareness among the non-pursuance of lifelong learning on the importance of continuous learning. The existence of the awareness among the non pursuance was definitely hindered by the constraints discovered in the study. The major constraints recorded are work commitment, financial as well as time constraint. Apparently, these constraints had strongly triggered that majority of the staff who pursue learning are at the non-executive level as compared to the executive and middle management. Indirectly it shows that the non-executive level are committed to improve their current well being and perhaps for the reason that there are less burden in their present work which allows them to pursue higher 1earning.The findings will contribute towards the organization efforts in enhancing and established skilled human capital within the organization. The findings and recommendation of the study would serve as a relevant tool in harnessing employees' development as well as sustaining the employability of respective staff. The study offers positive views for further study to be explored in order to attain a better understanding among the new employees of the organization besides providing actual assistances in L creating and provoking awareness amongst its employees towards the importance of lifelong learning. To sustain and survive in rapid changing world, organization has to be [i more proactive in generating skilled human capital for the bettennent of the organization E as well as the employees, in particular. (Author's abstract) PB - Open University Malaysia (OUM) KW - Distance education ; Lifelong learning ; Education -- Working adults ; Employees of METEOR Group of Companies M1 - masters TI - The needs of lifelong learning from the perspectives from the working adults AV - public ER - TY - UNPB ID - library_repository314 UR - https://library.oum.edu.my/repository/314/ A1 - Phoon , Keat Yee Y1 - 2008/// PB - Open University Malaysia (OUM) KW - Human resource management -- evolution TI - The changes and challenges in current human resource role (Table of content and abstract only) M1 - masters AV - public ER - TY - UNPB ID - library_repository338 UR - https://library.oum.edu.my/repository/338/ A1 - Rajani, Balakrishnan Y1 - 2008/// N2 - This project is a systematic study of "Bandwidth Allocation" in networks. IT comprises of two main strategies of networking namely wired networks and wireless networks. The problem of bandwidth allocation has been extensively studied for wired and wireless domain. But very little attention has been paid for wired-cum-wireless network topologies. This paper focuses on issues that make a wireless scenario different from a wired one. In the project the various algorithm that are used in wireless networks have been discussed and simulation approaclles have been done to simulate a communications throughput. Examples of graphical results have been illustrated and compared. A comparison of the important features of wired and wireless networks have been tabulated. The technique of bandwidth allocation is an ever evolving problem, thus many attempts have been made to make bandwidth allocation fair and justifiable. This study will give a good idea about these attempts as well as highlight the issues involved. (Author's abstract) PB - Open University Malaysia (OUM) KW - Bandwidth Allocation ; MIT M1 - masters TI - Bandwidth allocation for wired and wireless connections AV - public ER - TY - UNPB N1 - Master's project submitted in partial fulfillment of the requirement for the degree of Master of Information Science (Competitive Intelligence) ID - library_repository741 UR - https://library.oum.edu.my/repository/741/ A1 - Siaw, Jong Lon Y1 - 2008/// PB - Open University Malaysia KW - Business intelligence -- Case studies -- Malaysia TI - Organizing competitive intelligence of telecommunications companies in Malaysia M1 - masters AV - public ER - TY - UNPB ID - library_repository25 UR - https://library.oum.edu.my/repository/25/ A1 - Ventakaraman , Padmaja Y1 - 2008/// PB - Open University Malaysia (OUM) KW - Inventory control ; Integrated material requirement M1 - masters TI - Material stock requirement list system (MSRL) EP - 84 AV - public ER - TY - UNPB ID - library_repository311 UR - https://library.oum.edu.my/repository/311/ A1 - Herni Sofini Omar, Y1 - 2007/12// N2 - The study focused and examined the perception of both local and expatriates managers within the Malaysian Oil and Gas industry on pay equity and the perceived influence of several variables in salary determination within heir current organizations. Based on Jaques (1967) study on pay equity, the perception was tackled rom four aspects - the individual comparison, the economic comparison and the nternal and external work content comparison. From this exploratory research, it was found that more than 50% of the respondents had strong negative perception towards pay equity. In other words, pay equity was seen not to exist within their current organizations. Apart from that, it was also found that the managers perceived that their ears of relevant experience in the particular area of specialization and expertise are the two main influences on their salary determination. On the contrast, gender and luck were perceived by the managers to have the least influence owards their salary determination. (Author's abstract) PB - Open University Malaysia (OUM) KW - Pay equity ; Oil and gas industry KW - MBA M1 - masters TI - Internal and external pay equity perception among managers in the Malaysian oil and gas industry AV - public EP - 85 ER - TY - UNPB ID - library_repository230 UR - https://library.oum.edu.my/repository/230/ A1 - Hamidah Othman, Y1 - 2007/09/20/ N2 - This web based oil & gas system was developed for The Association of Malaysian Oil & Gas Engineering Consultants (MOGEC) to establish record of work undertaken by members of the association. This system was built as a solution to the difficulties faced by companies in getting sufficient information on projects being undertaken in the oil and gas industry. With this system, normal users are able to view projects in the database by categories or choose to search for a specific project while admin is able to manage the project records from time to time. This system includes a browser, Apache Server and MySQL Server. The Web browser connects to the database for retrieval and storage of information. MySQL database Server is the database to store the data, Apache HTTP server is the server to serve the Web pages to the client's Web browser and PHP is the middleware which interconnects MySQL database with Apache Server. PB - Open University Malaysia (OUM) KW - OUM thesis - Database Management System - Oil & Gas KW - MIT M1 - masters TI - Development of Web Based Oil & Gas System for the Association of Malaysian Oil & Gas Engineering Consultants (Mogec) AV - public ER - TY - UNPB ID - library_repository307 UR - https://library.oum.edu.my/repository/307/ A1 - Keong , Chee Sheng Y1 - 2007/09// PB - Open University Malaysia (OUM) KW - Groundwater management ; Langat River Basin M1 - masters TI - Integrated water resources management approach for groundwater in Langat River Basin (Table of content) EP - 80 AV - public ER - TY - UNPB ID - library_repository238 UR - https://library.oum.edu.my/repository/238/ A1 - Lee, Alex Hong Sin Y1 - 2007/06/05/ N2 - This project consists of two parts. First part is to compare the Web 1.0 and Web 2.0 Internet company models. This study will help create an understanding of why a new development framework is recommended to create Web 2.0 application. The second part is to use the new development framework called AJAX (Asynchronous JavaScript and extended Markup Language (XML)) to create a more interactive website based on Web2.0 model. PB - Open University Malaysia (OUM) KW - OUM thesis M1 - masters TI - Impact of Ajax Development Framework on Web 2 AV - public ER - TY - UNPB ID - library_repository231 UR - https://library.oum.edu.my/repository/231/ A1 - Mohd Hazimin Zainuddin, Y1 - 2007/03/11/ N2 - The environmental forces that stem from the technological advancement, social changes, economic and demographic changes and consumerism have placed a great challenge to the petrol chemical industry players in ensuring their organizations achieved a world class status. Therefore, the success of any organization in the petrochemical industry depends on employees who enjoy their day-to-day job and feel rewarded by their efforts. As part of the journey in achieving a world class petrochemical company by the Optimal Group of Companies, the success will depend on its high quality and satisfied work forces working in the organization. This research offers an opportunity to assess the relationships between the job characteristics and the level of employees' job satisfaction in Optimal Group of Companies, Kerteh, Trengganu. Apart from' that, the research also attempts to fulfill the following objectives that are to identify the relationship between overall core job characteristics such as skill variety, task identity, task significance, autonomy and job feedback to job satisfaction and to identify the relationship between demographic factors such as gender, age, tenure, job position/group, education and marital status to job satisfaction. The data were collected by using a structured questionnaire and analyzed by using Statistical Package for the Social Sciences (SPSSB, 13.0). In summary, the results of the study appear to show that only two j ob characteristics, namely task significance and task feedback, are positively related to job satisfaction in Optimal Group of Companies. PB - Open University Malaysia (OUM) KW - Oum thesis - Job satisfaction - Job feedback M1 - masters TI - Optimal Group of Companies: The Relationships between Job Characteristics And Employees' Job Satisfaction AV - public ER - TY - UNPB ID - library_repository331 UR - https://library.oum.edu.my/repository/331/ A1 - Chew , Sing Liang Y1 - 2007/01// N2 - This final project for the Masters Information Technology Program focuses on a system intending to assist school teachers in dealing with the school student disciplinary system. Disciplinary records which are usually made on cards are now stored into a central database using Microsoft Access and Visual Basic . Records can be made of all students in the school concerned according to class. Relevant particulars of every student are stored. Types of disciplinary problems are listed and users only need to choose them from prepared list boxes provided. Choice of disciplinary problems will generate demerit marks to indicate the corresponding seriousness of each problem committed. The system can generate letters to parents as well as students concerned. It will print student particulars when and as required. Up to date disciplinary reports can be generated and produced instantly at the touch of selected buttons. The system will be user-friendly whereby teachers will only need to choose a required operation through the use of attractive buttons. The system will be using the window interface. (Author's abstract) PB - Open University Malaysia (OUM) KW - School student disciplinary system ; M1 - masters TI - School student discipline system (Table of contents and abstract) AV - public ER - TY - UNPB ID - library_repository267 UR - https://library.oum.edu.my/repository/267/ A1 - Abd Rahim Ibrahim, Y1 - 2007/// N2 - Organizations are means to ends, not ends in themselves, their existence is to serve the needs of people who are outside of them. This study is to suggest some suitable improvement approaches to the regional offices of Energy Commission, based on the present ability and the feedback from the people they are sewing. Energy Commission as a regulatory organization has it purpose to ensure safety, adequacy, and reliability of electricity in accordance to the laws. However, their presence seems not to appear so in the eyes of the public. Wrong-doing activities such as illegally carrying electrical works and dishonestly using the electricity were not given a thought of something erroneous and could be punished. Survey results showed that the people's perception in electrical safety and compliance to laws has not been satisfactorily regulated. Studies also notified that the regional offices themselves have shortage of staff strength. To enhance the capability, recruiting to a right sizing is an ideal situation. However, other practical means are also being discussed towards the end of the chapter. Despite the limited number of staff, capacity building could be developed by means of proper restructuring work, collaborating with other departments, setting strategies and targets, enhance skills and technical ability and also developing staffs' organizational commitment. Above all it is the employees' dedication with strong internal drive and good faith that want something positive to happen, will make it happen. (Author's abstract) PB - Open University Malaysia (OUM) KW - Capacity building ; Human resources M1 - masters TI - Capacity building in an organization : the case of energy commission of Malaysia AV - public ER - TY - UNPB ID - library_repository268 UR - https://library.oum.edu.my/repository/268/ A1 - Ambiga , Sreedharan Y1 - 2007/// N2 - The purpase af this study is ta identifl how perceptian af argmizational justice plays an important role in employees' job satisfaction to the chosen call centre. It also examines the role of demographic factors as a moderator in linking organizational justice and job satisfaction. This study also was done to determine possible methods to retain employees in the chosen call centre and using performance management resources to mhhke turnover rate in the call centre industry. A total of 300 questiomaim were distributed to the management group and customer service professional (CSP) group. In total, 288 questionnaires were returned and eight were eliminated due to excessive missing data. From 280 responses, 30 responses were h m management group and 250 responses were h m CSP group. Besides questionnaire, literature reviews and informal interviews were used in research methodology. The outcome shows that organhtional justice has effects on employees' job satisfdon and it also has a linkage with five demographic factors. It is hoped that this study will contribute to the much needed literatme on ~rga~zatiojudst ice and ta the rmngence and evolution of research in the area of organizational justice not only for call centre industries but also for other industries. (Author's only) PB - Open University Malaysia (OUM) KW - Organizational justice ; Job satisfaction M1 - masters TI - Organizational justice to determine job satisfaction AV - restricted ER - TY - UNPB N1 - Project paper submitted in partial fulfillment of the requirement for the degree of Master of Business Administration. ID - library_repository269 UR - https://library.oum.edu.my/repository/269/ A1 - Azlan Syah Abdul Aziz, Y1 - 2007/// N2 - The objective of this study is to know the relationship between entrepreneurial tendency attitudes on demographic factors among Malay dealer Shell Petrol Station in Klang Valley. Demographic factors such as age, gender, religion, level of education, previous specific job and parent education background the main parameters for this study. There were 4 types of information were measured; self-particulars, education background, respondent experiences and parent background. The data were analyzed using the Scientific Programme of Social Science Study (SPSS) technique Version 13. Out of 19 hypotheses, only 1 hypothesis has a relevant significant relationship towards entrepreneurial attitude, which is managing current business. The findings noted that, there was no direct relationship between Shell petrol station dealers with the entrepreneurship attitude tendency. (Author's abstract) PB - Open University Malaysia (OUM) KW - entrepreneurial tendency attitude ; Malay petrol dealer ; M1 - masters TI - Entrepreneurship tendency attitude of demographic factors among Malay dealer Shall petrol satisfaction in Klang Valley AV - public ER - TY - UNPB ID - library_repository312 UR - https://library.oum.edu.my/repository/312/ A1 - Chong, Nicholas Biing Shi Y1 - 2007/// PB - Open University Malaysia (OUM) KW - Customer satisfaction TI - The customer satisfaction towards Mc Donalds' (Ayer Keroh, Melaka)(Table of content) M1 - masters AV - public ER - TY - UNPB ID - library_repository309 UR - https://library.oum.edu.my/repository/309/ A1 - Chong , Shu Yaw Y1 - 2007/// PB - Open University Malaysia (OUM) & Universite de La Rochelle (ULR) KW - Radio Frequency Identification (RFID) ; Halal Food Traceability Project M1 - masters TI - Industrial training report at IDS Infotech Sdn Bhd (Table of Content) EP - 56 AV - public ER - TY - UNPB N1 - Project paper submitted in fulfillment of the requirement for the Degree of Master in Environmental Science (IWRM) ID - library_repository770 UR - https://library.oum.edu.my/repository/770/ A1 - Chrisnadia Sinam, Y1 - 2007/// PB - Open University Malaysia KW - Flood control KW - Flood damage prevention M1 - masters TI - An application of integrated flood management in Kuala Lumpur EP - 49 AV - public ER - TY - UNPB ID - library_repository337 UR - https://library.oum.edu.my/repository/337/ A1 - Juraini , Abdul Yazib @ Abdul Aziz Y1 - 2007/// N2 - Motivation is the combination of a person's desire and energy directed at achieving a goal. In managing for the employees' performance, motivation is one of the elements that managers should capture into their attention. In fact, to get the best from the employees, managers have to spend much of the managerial time on addressing motivation to them. Why motivation? It is because motivation being the force that acts upon individuals to initiate and direct their behaviors. In the organizational context, motivation influences the way employees behave and respond towards their tasks and how persistent they would maintain a particular attitude with them. To motivate, managers require sustainable approaches and skills to maintain people's enthusiasm and commitment. An important point to take note is that different people possesses different behavior because their needs and goals vary. So, different people may require different kind and level of motivation. Therefore, when considering motivation, it is important for the managers to look forward positively and to take a long-term view for the success. (Author's abstract) PB - Open University Malaysia (OUM) KW - Motivation ; Employee performance ; MM M1 - masters TI - Does motivation help employee to improve their job performance in private sectors in Malaysia : a case study in ASCI Communications (M) Sdn Bhd AV - public ER - TY - UNPB N1 - Project paper submitted in fulfillment of the requirement for the Degree of Master in Environmental Science (IWRM) ID - library_repository771 UR - https://library.oum.edu.my/repository/771/ A1 - Kamalesen Chandrasekaran., Y1 - 2007/// PB - Open University Malaysia KW - Water-supply -- Management. TI - A review of integrated water resources management in Malaysia M1 - masters AV - public ER - TY - UNPB N1 - Project paper submitted in partial fulfillment of the requirement for the degree of Master of Business Administration. ID - library_repository271 UR - https://library.oum.edu.my/repository/271/ A1 - Lee, Mun Sam Y1 - 2007/// N2 - This study attempts to determine the competitiveness of Malaysia's processed food using the Constant Market Share Analysis (CMS) and Revealed Comparative Advantages (RCA) approaches. The types of processed food which were examined were snacks, beverages, cookies, sauces and spices. CMS analysis had shown that except beverages, snacks, cookies, sauces and spices exports were due to market demand. Export of beverages was due to competitive effect which implied that the beverages industry players were sufficiently competent to be able to penetrate into this market. Spices and cookies exhibited comparative advantage during the study period, while beverages and sauces performances had been improving. Snacks did not portray its comparative advantage during the study period. However, it is exhibiting an upward trend in performance. Several policies need to be addressed for most food categories, while understanding the dynamism of industrial trend is recommended. Opportunities are vast, and it is important for industrial players to formulate its growth strategy based on this. For Malaysia, government will play an extensive role in facilitating trade, while industrial players need to be focused on core competencies in order to penetrate the global market.(Author's abstract) PB - Open University Malaysia (OUM) KW - Constant Market Share Analysis (CMS) ; Revealed Comparative Advantages (RCA); Malaysia's processed food M1 - masters TI - Export competitiveness of Malaysia's processed food AV - public ER - TY - UNPB ID - library_repository328 UR - https://library.oum.edu.my/repository/328/ A1 - Lena Maizura Basaruddin, Y1 - 2007/// N2 - The internet has been the most popular ways for sharing information in recent years. As the number of publicly available site increase, the users demand for more dynamic content has also increased. This has lead to a proliferation of technologies available to serve up dynamic content. Currently the school library database system has been created as a MS Access 97 application, a stand-alone database which consists of a static site. MS Access provides an easy user interface, but it can only be used as a personal or single-user application and managing limited amount of data. The objective of this project is to develop and implement a database-driven web-based library system using MySQL (data management platform), PHF' (server-side scripting language) and Apache (web server). The advantage of implementing a database-driven web-based is that the unlimited access for looking up and searching for information in the database which also known as on-line search mechanism. An authenticated and a strict access control by password will apply to the administrative user in editing and maintenance operations. This system also implements a read-only, non-authentisized interface to serve other web user which should be available on a 24x7 basis. (Author's abstract) PB - Open University Malaysia (OUM) KW - Library system ; MySQL ; PHP ; Apache M1 - masters TI - Development of a database-driven web-based library application (Table of contents and abstract only) AV - public ER - TY - UNPB N1 - Project paper submitted in partial fulfillment of the requirement for the Degree of Master of Management. ID - library_repository274 UR - https://library.oum.edu.my/repository/274/ A1 - Masnan A. Gani, Y1 - 2007/// N2 - The uncertainty of the world economic and market situation, prompted Malaysia LNG Sdn Bhd to invest in Leadership Development and Capability Building for their staff to move forward in Liquefied Natural Gas business. This case study conducted base on inputs and survey provided by Operating Performance Improvement Department, Malaysia LNG Sdn Bhd. Data compiled base on situational assessment and internal surveys. Other study and information gathered was base on my observation. The data and observation addressed the areas of concerned to improve Leadership and Capability particularly for the plant personnel. Feedback and Coaching and Meeting that drive performance was the areas in leadership development. The six Plant Operation Capabilities (POC) which covers Health and Safety Environment, Assets Management, People Management, Production Optimization, Performance Improvement and Technology & Knowledge Management was the area for Capability building. These POC was all the areas of capabilities in MLNG and it was also the focus area covered in all the plants owned by PETRONAS . In conclusion, it can be said that with clear vision and mission, effective feedback and coaching, performance dialogue which drive performance and also the continuous improvement in the six important areas of the plant will bring Malaysia LNG Sdn Bhd to a greater height in the LNG industry and business in the future. (Author's abstract) PB - Open University Malaysia (OUM) KW - Leadership -- Case studies ; Plant Operation Capabilities (POC) M1 - masters TI - Leadership development and capability building : the case of Malaysia LNG Sdn Bhd AV - public ER - TY - UNPB N1 - Project paper submitted in fulfillment of the requirement for the Degree of Master in Business Administration. ID - library_repository335 UR - https://library.oum.edu.my/repository/335/ A1 - Mohd Fodli, Hamzah Y1 - 2007/// N2 - Demand for Islamic product is very impressive. Competition among the Banks that offer Islamic financing product is increasing. It is very important for the Bank to offer competitive products in order to gain the market share. As for BMMB, it is very important for the Bank to offer products that are approved by Shariah. The products such as Musharakah financing should be widely implemented instead of other debt financing products This study was conducted to identify the understanding and acceptance level of BMMB's staff towards the Musharakah financing to finance SME. A comprehensive analysis was conducted which involve the staff of BMMB. The study revealed that the understanding and acceptance level of BMMB's staff was very impressive. The study was also conducted to analyze whether profile factors such as age, gender, position, experience in Islamic Banking and education level have direct relationship and influence the understanding and implementation level of BMMB's staff towards Musharakah financing. Lastly this study proved that BMMB's staff is ready to implement Musharakah financing if they are given a chance. (Author's abstract) PB - Open University Malaysia (OUM) KW - Musharakah financing ; Islamic finance ; Bank Muamalat M1 - masters TI - Musharakah as an alternative Islamic Financing : an exploratory study for Small Business Financing in Bank Muamalat Malaysia Berhad AV - public ER - TY - UNPB ID - library_repository279 UR - https://library.oum.edu.my/repository/279/ A1 - Nasiruddin Md Salleh, Y1 - 2007/// N2 - This research explores the relationship between pretest, posttest and course evaluation in different groups of training in Ericsson. Ericsson Education has many training programs. Soine courses are attended by Ericsson staff only. Some courses are attended by customers' (non-Ericsson) staff only. Soine courses are inixed group. Customers of Ericsson are inostly telecommunication operators. Some trainees are from Malaysia and some trainees are from other countries especially from Asia Pacific region. Some courses are conducted in Ericsson Malaysia. Some courses are conducted in customer site whether in Malaysia or overseas. This research revealed the relationship between the tests for different groups with the customers' satisfaction (course evaluation). From the study, 3 outcomes were revealed. First, there was no significant difference in terms of test scores between courses -o f Ericsson employees only, customers only and mixed group. Secondly, there was no significant difference between the 3 types of groups with customers' satisfaction. Thirdly, there was no significant difference between test scores with customers' satisfaction. This study should help to improve Ericsson quality of service. PB - Open University Malaysia (OUM) KW - Training programs ; Course evaluation M1 - masters TI - The relationship between pretest, posttest and course evaluation in the training courses of Ericsson Malaysia AV - public ER - TY - UNPB ID - library_repository326 UR - https://library.oum.edu.my/repository/326/ A1 - Nasyra Ab Jamil, Y1 - 2007/// N2 - In this study the wealth effect of Islamic bond offering announcement was investigated using a firm's data from 2001 to 2005. Three types of Islamic Bonds were examined: Mudharabah, Al-Bai Bithamin Ajil and Ijarah. The results show that there no significant positive abnormal return occurs following an Islamic bond offering announcement. The findings revealed that Malaysian investors respond positively to these announcements, perceiving them as good, thus creating a positive wealth effect. This positive effect is consistent with the findings of Chang(2004) and suggests that Islamic bond financing is a means of minimizing the cost and increasing the opportunity of investment when value and timing are uncertain. (Author's abstract) PB - Open University Malaysia (OUM) KW - Islamic bond ; Mudharabah ; Al-Bai Bithamin Ajil ; Ijarah. M1 - masters TI - Wealth effect of Islamic bond offering announcement (Table of contents and abstract only) AV - public ER - TY - UNPB N1 - Project paper submitted in fulfillment of the requirement for the Degree of Master in Business Administration. ID - library_repository325 UR - https://library.oum.edu.my/repository/325/ A1 - Nur Iza Azani Aziz, Y1 - 2007/// N2 - The emergence of the Internet is the fastest compared to other media in the history. It took radio 30 years to reach 60 million people and 15 years for television. In less than 4 years, Internet has expanded fiom basic communication and tool to a medium for interactive market for products, services and ideas reaching more than 90 million people all around the world. Due to the fast growing tool and in today's world environment, there is no arguing about the contributions of Information Technology (IT) towards the organization's efficiency, effectiveness and competitiveness. IT is becoming a strategic resource to improve productivity, growth and competitive advantage. It has become the main tool in an organization and the focus of good communication between the management to the staff and between an organization and another. Many organizations use IT as the communication tool as a mean to monitor and control the activities and to motivate managers to act in a way that consistent with the organization's plan. In monitoring this project, two method of planning approach has been selected. The two methods are balance scorecard and logic model which these two are widely use in the organizations. The paper is focusing on the literature study which is picturing the usage and impor&e of IT as a communication tool in organizations. (Author's abstract) PB - Open University Malaysia (OUM) KW - Information Technology KW - communication tool. M1 - masters TI - Using information technology as a communication tool in organization (Table of contents and abstract only) AV - public ER - TY - UNPB N1 - Project paper submitted in fulfillment of the requirement for the Degree of Master in Management. ID - library_repository769 UR - https://library.oum.edu.my/repository/769/ A1 - Ooi , Soon Keat Y1 - 2007/// PB - Open University Malaysia KW - Hotel management -- Case studies KW - Tourism TI - The review and application of Rigid Flexibility Model in the hotel industry M1 - masters AV - public ER - TY - UNPB ID - library_repository317 UR - https://library.oum.edu.my/repository/317/ A1 - Rabitah Abdul Wahab, Y1 - 2007/// PB - Open University Malaysia (OUM) KW - Student satisfaction ; Distance education TI - Measuring student satisfaction at Open University Malaysia (OUM)(Table of contents and abstract only) M1 - masters AV - public ER - TY - UNPB ID - library_repository316 UR - https://library.oum.edu.my/repository/316/ A1 - Ragu, Sinnasamy Y1 - 2007/// PB - Open University Malaysia (OUM) KW - Teaching efficiency ; Teaching courseware ; Science -- Teaching TI - The effectiveness of science teaching courseware in rural primary school (Table of contents and abstract only) M1 - masters AV - public ER - TY - THES N1 - Project paper submitted in fulfillment of the requirement for the Degree of Master in Environmental Science (IWRM) ID - library_repository768 UR - https://library.oum.edu.my/repository/768/ A1 - Sabrina Sabri, Y1 - 2007/// PB - Open University Malaysia KW - Water-supply -- Management -- Case studies. M1 - masters TI - Integrated water resources management for better water allocation in the Perak river basin EP - 59 AV - public ER - TY - UNPB ID - library_repository318 UR - https://library.oum.edu.my/repository/318/ A1 - Su , Seong Lin Y1 - 2007/// PB - Open University Malaysia (OUM) KW - AJAX ; Content Management System (CMS) TI - Message system with J2EE and Ajax technology (Table of contents and abstract only) M1 - masters AV - public ER - TY - UNPB N1 - Project Paper Submitted in Partial Fulfillment of the Requirement for the Degree of Master of Business Administration ID - library_repository251 UR - https://library.oum.edu.my/repository/251/ A1 - Subashini , Kulasingam Y1 - 2007/// N2 - This research will investigate employees' perception as recipients to change in Malaysia Marine and Heavy Engineering Sdn. Bhd. (MMHE). It will do so by seeking to understand represent their views regarding influences effective change processes. The significance of this research is to focus on employees' perception and the managements' roles on the change. will be conducted at a grass-roots level seeking to provide a voice for those least often or asked. The research will focus by using 120 participants from MMHE employees who have been working for more than 3 years. Interview was also conducted with the top management and f randomly picked employees. study offers the following conclusions which were to develop the perceived needs and strategies for the implementation of change from the employees' perspective. Second, this research also studies on the ingredients for success in implementing change as employees sees. The third objective was to see the factors that influence the acceptance of a change event. (Author's abstract) PB - Open University Malaysia (OUM) KW - Organizational change -- Malaysia -- Case studies. M1 - masters TI - Employees' Perception As Recipient To Change In Malaysia Marine And Heavy Engineering Sdn. Bhd. (MMHE) AV - public ER - TY - UNPB N1 - Project paper submitted in partial fulfillment of the requirement for the degree of Master of Management ID - library_repository729 UR - https://library.oum.edu.my/repository/729/ A1 - Suen , Sau Chun Y1 - 2007/// PB - Open University Malaysia KW - Management -- Employee participation KW - Employee ownership M1 - masters TI - Employee involvement in decision making EP - 80 AV - public ER - TY - UNPB ID - library_repository332 UR - https://library.oum.edu.my/repository/332/ A1 - Tan, Jenice Siaw Fong Y1 - 2007/// N2 - Web 2.0 is a term often applied to a perceived on going transition of the World Wide Web from a collection of websites that just published informatiom to a full-fledged oomputing platform serving web applications to end users or the enterpise - Eventually Web 2.0 services are expected to replace desktop computing applications for many purposes. PB - Open University Malaysia (OUM) KW - Web 2.0 M1 - masters TI - Web 2.0 software tools : practical application for SME / SMI (Table of contents and abstract only) AV - public ER - TY - UNPB N1 - Project paper submited in partial fulfillment of the requirement for the degree of Master of Information Technology. ID - library_repository765 UR - https://library.oum.edu.my/repository/765/ A1 - Tee , Kiam Khai Y1 - 2007/// PB - Open University Malaysia KW - Data warehousing KW - System design -- Case studies. M1 - masters TI - Data warehousing/mining of financial and economic data : " a comprehensive study, design, develop, implement and maintain of the Financial and Economic Management System (FEMS)" EP - 128 AV - public ER - TY - UNPB ID - library_repository327 UR - https://library.oum.edu.my/repository/327/ A1 - Wee , Magdeline Kah Ling Y1 - 2007/// N2 - This paper describes a new monitoring and event management concept. Event management is the application of the management science of project management to the creation and development of festivals and events. JoyousMeeting Event Management System lets clients and staffs register venues and events in a simple manner. From registering of venue to informing attendees, JoyousMeeting Event Management System simplifies the reservations process, enabling staff to operate at peak efficiency. And, when everyone is working together with complete, accurate, real-time information, customers receive the best possible service. Generally, the project is about registering venues by vendors for events like meeting, exhibition, convocation etc and for clients to book venue for events. The staff will exist in registering attendees for particular events and send emails days before the event as reminder. The design of the system was illustrated using several types of diagrams, namely Entity Relationship Diagram (ERD), Data Flow Diagram (DFD), and also Data Dictionary and Data Normalization. This project was written on VB.NET and ASP.NET. (Author's abstract) PB - Open University Malaysia (OUM) KW - Event management ; VB.NET ; ASP.NET. M1 - masters TI - Joyousmeeting event management system (Table of contents and abstract only) AV - public ER - TY - UNPB N1 - Project paper submitted in fulfillment of the requirement for the degree of Master in Business Administration. ID - library_repository308 UR - https://library.oum.edu.my/repository/308/ A1 - Sudeep Salil, Chatterjee Y1 - 2006/12// PB - Open University Malaysia (OUM) KW - Customer relations -- Management KW - Customer services --Management -- Case studies. M1 - masters TI - Relationship between customer care and business volume : the case of Concorde Hotel, Kuala Lumpur EP - 47 AV - public ER - TY - UNPB ID - library_repository241 UR - https://library.oum.edu.my/repository/241/ A1 - Lim , Seng Poh Y1 - 2006/10/01/ N2 - Quality and customer satisfaction are important agenda for company survival and these two elements are receiving worldwide attention. Service survival and these two elements are receiving worldwide attention. Service industries have begun to recognize that failure to meet quality requirement can have serious consequence that may affect their market share. This study aims to measure the relationship between service quality and customers' satisfaction in tuition center. The survey also aims to gain more insight into the dimension used by the students in evaluating service quality and identify the influencing factors in decision making. To answer the research questions, a research model - which was based on SERVQUAL of performance measurement in service quality, was developed. To test the model, data were collected from the students' satisfaction measures quality system via questionnaire. The stratified systematic sampling was used to select respondents for this study- The finding showed that there is a significant relationship between service quality five dimensions and customers satisfaction. The result also indicated that empathy dimension is the strongest factor that influence the level of customers' satisfaction in tuition centers Besides the theoretical contribution, the research was made useful suggestions in terms of better guideline in order to facilitate target setting, the tracking of the costs of changing quality targets and the linking of pay to quality performance. (Author's abstract) PB - Open University Malaysia (OUM) KW - OUM thesis - service quality - customer's satisfaction M1 - masters TI - The Impact of Service Quality Dimensions Towards Customers' Satisfaction in Tuition Centers AV - public ER - TY - UNPB N1 - Project paper submitted in partial fulfillment of the requirements for the Degree of Master of Business Administration ID - library_repository240 UR - https://library.oum.edu.my/repository/240/ A1 - Norlina Kamudin, Y1 - 2006/09/04/ N2 - This study investigates the influence of organizational commitment and organizational culture on the attitudes toward organizational change in a tertiary institution in Malaysia. It also investigates the effects of organizational commitment and organizational culture on attitudes toward organizational change. Various dimensions of organizational commitment and attitudes toward organizational change are also examined Organizational culture was measured by using the Organizational Culture Model developed by Goffee and Jones (1998), attitude towards change were measured by using the Dunham et. Al. (1989) instrument and organizational commitment was using Allen and Meyer (1990). A structured questionnaire was developed and self-administered to a private educational institution in Malaysia. A total of 108 usable questionnaires determined the extent of influence of the independent variables on the dependent factors. It was found that there was an association between organizational commitment and various attitudes toward change. The results also showed that the respondents in the organization have a communal culture. It was also found that organizational culture and the cognitive tendency on attitudes toward organizational change are associated. The sociodemographic factors like genders, ethnic, age, position and years in present position was found to have an effect on attitudes toward organizational change. With regards to position, it was found that positions of respondents also have an effect on attitudes towards organizational change. The implications of the study are also discussed. PB - Open University Malaysia (OUM) KW - OUM thesis - organizational behavior M1 - masters TI - The Influence of Organizational Commitment and Organizational Culture on Attitudes toward Organizational Change AV - public ER - TY - UNPB ID - library_repository233 UR - https://library.oum.edu.my/repository/233/ A1 - Saadiah Saad, Y1 - 2006/09// N2 - This study examines the relationship between job satisfactions and performance among Malaysian Workers in non-profit organizations, based on the individual factors and the organizational factors. On top of that, the respondents were asked about the aspect that makes them satisfied about their job and suggest to the management what could be done. The sample data derived from a structured questionnaire survey of 100 schoolteachers in Seremban, Negeri Sembilan. Ninety responses received, giving a response rate 90 percent. Two level of school chosen, that primary school and secondary school. A majority respondent is in range of age 41 years to 50 years and is the first position as a teacher. The study discovered 92% of the respondents agree that job satisfaction influences work performances. They believe that with job satisfaction than only they can perform better. It was also found that respondents were not satisfied with the distribution of work, chances for promotion, attitude of the student and school facilities. The findings from this study apply only in a small region of Malaysia, so it is best if the survey could be broaden to other places other than town area. PB - Open University Malaysia (OUM) KW - Job satisfaction ; NGO employees M1 - masters TI - A Study of Relationships between Job Satisfactions and Performance among Workers in a Non-Profit Organization AV - public ER - TY - UNPB ID - library_repository322 UR - https://library.oum.edu.my/repository/322/ A1 - Yee, Tat Kong Y1 - 2006/08// N2 - This study examines the information content of two firm-specific characteristics', firm size and book-to-market effect on the Malaysian Stock market returns for the year 2004 and 2005. A sample of seventy companies stocks listed in Kuala Lumpur Stock Exchange Composite Index was used for this study. The regression results show a negative relationship between book-to-market and stock returns. However, the results from the various sectors did not show any significant effect of book-to-market on stock returns. The finding is contrary to Fama and French (1992) in which positive relationship between book-to-market and stock returns was observed. Empirical results prove that book-to-market ratio cannot explain cross sectional variation in stock returns and has weak support in Malaysia context, while the size effect is not significant. Thus the overall results show that both book-to-market ratio and firm size do not have impact on stock returns. The evidence appears to support the efficient market hypothesis. (Author's abstract) PB - Open University Malaysia (OUM) KW - Book-to-market effect ; Relationship between book-to-market and stock returns M1 - masters TI - Effect of size and book-to-market on stock returns: evidence in Malaysia AV - public ER - TY - THES N1 - Project paper submitted in partial fulfillment of the requirements for the degree of Master of Management. ID - library_repository243 UR - https://library.oum.edu.my/repository/243/ A1 - Sri Vahlsan, Y1 - 2006/05/05/ N2 - Hotels being a part of the Hospitality Industry play a big part in the providing accommodation, food & beverage and other services to people. Ultimately unlike other industries, the Hotel Business is a very demanding industry as it is involved in satisfying people's most basic needs that is hunger and safe place to stay while they are away from their home. Service has always been the emphasis of any such organization; therefore consistency is always the main aim of the organization. In achieving consistency, hotels have to ensure that their employees are well trained in their job role and continuously. In doing so, the organization will have to ensure that there is a systems flow in training and developing the employees. The study conducted is to determine how Hotels could use the information given to develop a systematic Training & Development plan by evaluating the effectiveness of the organizations objectives, interest in learning and personal commitment and fulfillment towards their jobs. The research sample consists of 3 management levels within the organization and the data collected via questionnaire and interviews. The feedback and opinion from the Management Staffs are important in ensuring the implementation of the plan. The data gathered and analyzed using Statistical Package for Social Science (SPSS). The technique of analysis that was carried out in this study was frequency, reliability, correlations, cross tabs and one way. The results revealed that there is a significant positive correlation between Learning Organization and Work Fulfillment. It also indicates that the employees demographic is not dependent, meaning that if as the work forces are all adults it is important for them to know that the involvement in Training is a personal commitment and interest. In conclusion, it can be said that a structured Training & Development Plan gives an impact on the organization as the consistency of service is assured. Further employees being developed for promotions etc. will be promoted based on a structured competency over a given period of time. PB - Open University Malaysia (OUM) KW - Training -- Case studies M1 - masters TI - Assessing and Developing Training and Development Plan for New Hotels. A Study Based on Royal Adelphi Seremban. AV - public ER - TY - UNPB ID - library_repository229 UR - https://library.oum.edu.my/repository/229/ A1 - Azanil Putra Yusoff, Y1 - 2006/02/09/ N2 - The Islamic banking system is expected to face strong competition not only from the Islamic banks but also from well-established conventional banks offering Islamic products and services. In this study, an attempt is made to assess the degree of Muslims customer satisfaction and preference towards Islamic bank consumer financing in Malaysia. A comprehensive profile analysis and a series of chi-square tests were conducted to reveal key characteristics and pattern. The analysis of their responses revealed a certain degree of satisfaction of many of the consumer financing facilities. The respondents expressed their dissatisfkction with some of the Islamic bank's services as well. Although the respondents indicated that they are aware of a number of specific consumer financing products, but they do not deal with them. (Author's abstract) PB - Open University Malaysia (OUM) KW - OUM thesis - Islamic Banking - Customer satisfaction KW - MBA M1 - masters TI - Muslim Customer Satisfaction And Preference Of Islamic Banks In Malaysia: A Study In Consumer Financing AV - public ER - TY - UNPB N1 - Project paper submitted in partial fulfillment of the requirements for the degree of Master of Business Administration ID - library_repository310 UR - https://library.oum.edu.my/repository/310/ A1 - Azmi Mohamad, Y1 - 2006/// PB - Open University Malaysia (OUM) KW - Corporate entrepreneurship ; Job satifaction ; Internal factors M1 - masters TI - Internal factors for corporate entrepreneurship, and the relationship with job satisfaction : a comparison with Japanese and Western based companies in Malaysia (Table of content) EP - 87 AV - public ER - TY - UNPB ID - library_repository272 UR - https://library.oum.edu.my/repository/272/ A1 - Chan , Chong Foo Y1 - 2006/// N2 - The study of human resource development programme in the current crisis of the increasing number of pilots leaving Malaysia Airlines Systems (MAS) is to determine the problems and factors which contribute to this issue. This study focus on the causes of why 174 pilots left MAS for other airlines since November 2004 until March 2006. The number of pilots left MAS which contributes to the exodus and shortage of the pilots since year 2004 will in no doubt, jeopardise flight safety and influence the morale among other pilots. MAS pilots are not comfortable and not satisfied with the present situation which leads to foreign airlines absorbing those talented and experienced technical crew. Several issues which were brought up by the Malaysia Airlines Pilot Association (MAPA) to MAS are still under negotiation and is still pending to be solved since 3 years ago. The approach of this study starts from analysing the human resource management which includes human resource development and compensation. There are many areas whereby improvements can be made; for instance the MAPA is seeking a comprehensive retention package so that the country's vital human capital can be retained. Without sufficient numbers of pilots, the national airline will be gravely affected in its operations. This study strongly believes that the push factors needs to be seriously addressed. The pull factors have always been there. It is the push factors that are causing our pilots to look for the pull factors. MAS cannot afford to take the risk of losing even one more pilot to other competitors. (Author's abstract) PB - Open University Malaysia (OUM) KW - MAS ; crisis of the increasing number of pilots leaving Malaysia Airlines Systems (MAS); Human resource M1 - masters TI - A relook at human resource development program in the current crisis of pilot leaving Malaysian Airlines System AV - public ER - TY - UNPB N1 - Project paper submitted in partial fulfillment of the requirements for the Degree of Master of Management. ID - library_repository228 UR - https://library.oum.edu.my/repository/228/ A1 - Faizah Mohamed, Y1 - 2006/// N2 - Talent Management should be given the top priority on corporate agendas given the challenges of increased global competition, rapid technological changes and occupational obsolescence. This study investigates the talent management practices by organizations in Malaysia and its relations in producing quality leaders. It also investigates the role and support towards talent management in their organizations. Quality leaders reported by Ruth Tait (1996) were focuses on the qualities and skills they felt to be essential for success in directing and guiding a large organization. A structured questionnaire was developed and self-administered to companies in Malaysia. Past analysis results reveal that number of quality leaders will increase with the increase effort in the development and implementation of Talent Management programmes by organizations. PB - Open University Malaysia (OUM) KW - OUM thesis ; Personnel management ; Human resource M1 - masters TI - Talent management : alternative mode of producing quality leader AV - public EP - 1 ER - TY - UNPB N1 - Project paper submitted in partial fulfillment of the requirements for the degree of Master of Information Technology ID - library_repository766 UR - https://library.oum.edu.my/repository/766/ A1 - Hafiz Mohd Hanafi @ Omar, Y1 - 2006/// PB - Open University Malaysia KW - Electronic surveillance M1 - masters TI - Remote surveillance system EP - 62 AV - public ER - TY - THES N1 - Industrial training report submitted in partial fulfillment of the requirement for the Degree of Master in Information Technology. ID - library_repository336 UR - https://library.oum.edu.my/repository/336/ A1 - Hari Krishnan, A. Y1 - 2006/// N2 - Wireless becomes part and parcel in today's world. The widespread strategic reliance on networking among competitive businesses and the meteoric growth of the internet and online services are strong testimonies to the benefits of shared data and resources. With wireless LAN, users can access shared information without looking for place to plug in and network managers can set up of augment networks without installing or moving wires. Wireless LANs offers productivity, service, and convenience and cost advantages over traditional wired networks. Thus, this piece of industrial training report is summarizing a complete scenario in setting up a WLAN in United Technology (M) Sdn Bhd under a team of 6 personnel, whereby 1 am one of them. (Author's abstract) PB - Open University Malaysia & University of La Rochelle KW - Wireless ; LAN ; WLAN M1 - masters TI - Implementing wireless local area network (WLAN) in United Technology (M) Sdn Bhd AV - public ER - TY - UNPB ID - library_repository320 UR - https://library.oum.edu.my/repository/320/ A1 - Hon , May Wan Y1 - 2006/// PB - Open University Malaysia (OUM) KW - Teaching courseware ; Teaching and learning Mathematics ; Secondary schools TI - The usage of teaching courseware in teaching and learning Mathematics in secondary schools (Table of contents and abstract only) M1 - masters AV - public ER - TY - UNPB ID - library_repository273 UR - https://library.oum.edu.my/repository/273/ A1 - Huzir Sulaiman, Y1 - 2006/// N2 - The general purpose of this research study is to determine whether working in a team is common or expected to raise an interpersonal conflict between project team members. The scope of this research study is based on information system development projects. Similar to other projects that are being executed by a team through a specific period of time, ISD projects team members include application developer or programmers, project leaders, project managers and the end users as well. A questionnaire has been distributed to 3 main external application service providers (Teliti Computers (M) Sdn Bhd, Protellus (M) Sdn Bhd), CSA (M) Sdn Bhd and to 1 in-house ISD project team at Kertih Terminals Sdn Bhd, 1 of many operating units in KIPC. As information system plays a big role in supporting management, engineers, finance and administrative personnel in all operating units at Kerteh Integrated Petrochemical Plant (KIPC) at Kerteh Kemaman Terengganu; including to Malaysia economic growth as KIPC alone contributes to around 20 percent gross domestic product. The importance of identifying such conflict and conflict management styles will help other operating units to use this research study as a guideline to reduce the rate of failure on ISD projects including to other projects as well. The other purpose of this research study is to determine the style used for conflict management, and whether such conflict does have an impact on ISD project outcomes. Findings from 1 operating unit and 3 suppliers on 6 ISD projects is revealed as per Table 5.0 and Figure 12.0; and that on all ISD projects, interpersonal conflicts do existed during the ISD project development phases based on all criterias set that is interdependence, disagreement, interference and negative emotion as per research study conducted by John Lamp, Graeme Altman, and Timothy Hetherington (2003) including by Henri Barki and Jon Hartwick (1 999,2001 ). From 6 ISD projects obtained from 60 questionnaires sent over to selected group of respondents, 1 ISD project has been identified to be an overrun project but was considered by senior management of Kertih Terminals Sdn Bhd as successful ISD project. The reasons for overrun projects were due to bigger specification requested by ISD end users after the specification requirement studies were completed previously. This additional requirement has led to longer schedule and higher expenses. The research findings revealed that ISD end users did not gave their full cooperations during the system requirement studies. As stated in research study conducted by John Lamp, Graeme Altman, and Timothy Hetherington (2003), ISD projects that are heavily based on the end-user interface and the use of state-of-the-art technology including the lack of understanding of such technology to the end-user including the lack of understanding of the application developers with end-user and business needs is a potential source of conflict. It was made known by ISD project managers from 1 ovemn ISD project that end users did request additional requirements only after they have seen the prototype during the ISD project development phases as they is no prototyping used during the system requirement study. The reasons for end users not giving their full cooperation during the system requirement study were due to no information system prototype used that could lead to lack of understanding of the application developers with enduser and business needs. Although such request was a last minute request, project manager for 1 overrun ISD project have agreed to fulfill those additional requirements. This led to bigger ISD project specification as per Table 9.0. ISD projects managers have been identified as capable in handling conflict resolutions. The outcomes were considered positive such as problem solving, avoiding, compromising, yielding and forcing. Data analysis results from Table 6.0 and Figure 13.0 have shown that majority respondent have chosen ideal conflict management style including combination of those styles to overcome conflicts. All factors that contribute to positive outcomes such as reward systems listed as per Table 4.0 and Figure 5.0, physical working area as per Figure 9.0, working environment as per Figure 10.0, adequate working experience as per Figure 7.0 and adequate level of qualification as per Figure 8.0 from all 6 ISD projects have been identified positive by majority respondents. The results of this research have shown that project complexity on all 6 ISD projects as per Figure 6.0 were at average of medium. This research has concluded that conflict does exist in ISD projects conducted in KIPC and proper application of conflict management style; satisfied reward system, proper physical working area, working environment and adequate working experience and qualification could have led to positive outcomes of those ISD projects. (Author's abstract) PB - Open University Malaysia (OUM) KW - interpersonal conflict between project team members ; conflict management M1 - masters TI - Interpersonal conflicts and its management in information system development at Kerteh Integrated Petrochemical Complex (KIPC) Kerteh, Terengganu AV - public ER - TY - UNPB ID - library_repository329 UR - https://library.oum.edu.my/repository/329/ A1 - Lau , Kim Hock Y1 - 2006/// N2 - The research was carried out in order to find out how do the teachers integrated ICT in the Science lessons in primary schools in the Sarikei District, Sarawak. The data collected through using questionnaires and interviews. Forty five teachers who teach Science subject were randomly selected from 172 Science teachers in Sarikei District as respondents in this study. SPSS programme is used to analyze data to obtain frequency, percentage, mean and standard deviation. The result will benefit the educational administers in planning activities and programmes catering to the needs of teachers to enhance the teacher professionalism. The findings showed that the level of integrated ICT in the Science lessons in primary schools is still low. They showed good perception toward computer usage in teaching and learning. The finding also shows the skill of using computer is still at the low level. The research also showed the problems which teachers are facing in teaching and learning science in class. The implication of the findings also discussed in this study. It is hoped that the research can give a general idea about the level of integration of ICT among science teachers. Beside that, it is also hoped that the computer skills among primary school science teachers can be improved. (Author's abstract) PB - Open University Malaysia (OUM) KW - ICT in teaching Science M1 - masters TI - Integration of ICT in the teaching of Science : an investigation of 45 primary school teachers (Table of contents and abstract only) AV - public ER - TY - UNPB N1 - Project paper submitted in fulfillment of the requirement for the Degree of Master in Information Technology. ID - library_repository737 UR - https://library.oum.edu.my/repository/737/ A1 - Lee , Learn Ping Y1 - 2006/// PB - Open University Malaysia KW - Web site development KW - Unit Trust Management TI - Development of web services for personal unit trust management M1 - masters AV - public ER - TY - THES ID - library_repository247 UR - https://library.oum.edu.my/repository/247/ A1 - Lim, Sui Tar Y1 - 2006/// PB - Open University Malaysia (OUM) KW - 6-sigma ; minitab software ; Manufacturing industry TI - Factors contributing to panel defects and their correlation in colour picture tube manufacturing M1 - masters AV - public ER - TY - UNPB ID - library_repository245 UR - https://library.oum.edu.my/repository/245/ A1 - Loo, Luh Shyang Y1 - 2006/// PB - Open University Malaysia (OUM) KW - Case study M1 - masters TI - Same bed, different dreams : a case study of JV Offshore Survey Ltd (A joint-venture company in China) EP - 81 AV - public ER - TY - UNPB ID - library_repository275 UR - https://library.oum.edu.my/repository/275/ A1 - Mat Salleh Sulaiman, Y1 - 2006/// N2 - This study focuses on the relationship between students' satisfaction and their perceived service quality provided. Using empirical data and a conceptual model, the results of this study indicate that students' college experience is positively related to their satisfaction. It is accepted that educational institutions have many customers: students, staff, faculty, alumni, donors, and others. Furthermore, the increased turmoil in the higher educational market place may encourage higher educational institutions to utilize a more consumer-oriented philosophy in delivering their services. Since this study specifically investigated the link between consumer-oriented educational institutions and their students' perception, developing satisfied customers is consistent with this principle. One of the implications of this study is that those educational institutions which understand consumer-oriented principles may have a better chance of satisfying the wants and needs of their students more effectively. The additional implications for administrator and management teams are also discussed as well as suggestions for further research are made. (Author's abstract) PB - Open University Malaysia (OUM) KW - Students' satisfaction ; Service quality ; M1 - masters TI - Perceptions of service quality : a study among students in Sabah MARA vocational institute AV - public ER - TY - UNPB ID - library_repository276 UR - https://library.oum.edu.my/repository/276/ A1 - Mohd Ali Hindia, Y1 - 2006/// N2 - The study of Social Security Organization (SOSCO) in pension scheme especially in Sabah is very important to be highlighted in terms of satisfaction to pension beneficiary and how these can contribute comprehensive significance impact among employees. The changes in socio-economic, social life and also delivery system have brought direct social implication to employees' satisfaction. In this context, the implication of SOCSO beneficiaries' satisfaction well-being is not only by physical contrast but also in spiritual security satisfaction. The aims of this study are to examine the delivery of social security pension, type of scheme and protection which will be affected to industrial harmony among employer and employees, self-awareness to the invalidity disease, lost of function dead and overall beneficiaries' satisfaction. Apart from that, this study will explain more detail what exactly is pension scheme of Social Security Organization (SOCSO) in Malaysia especially which is focused in Sabah. This research will suggest another modification to build the pension as dynamic scheme and world class level with nation and vision development to carry society towards 2020. (Author's abstract) PB - Open University Malaysia (OUM) KW - Social Security Organization (SOSCO) ; Pension scheme ; Employees' satisfaction M1 - masters TI - A study on beneficiaries' satisfaction of SOCSO pension scheme in Sabah AV - public ER - TY - UNPB N1 - Project paper submitted in fulfillment of the requirement for the degree of Master of Management. ID - library_repository721 UR - https://library.oum.edu.my/repository/721/ A1 - Mohd Ali Hindia, Y1 - 2006/// PB - Open University Malaysia KW - Social security -- Law and legislation -- Malaysia ; Pension trusts -- Malaysia. TI - A study on the beneficiaries' satisfaction of SOCSO pension scheme in Sabah M1 - masters AV - public ER - TY - UNPB ID - library_repository242 UR - https://library.oum.edu.my/repository/242/ A1 - Norazmi Omar, Y1 - 2006/// N2 - This is a study of job satisfaction among the employees at Redang Mutiara Resort. A study of job satisfaction is important because it has direct implications for organization functioning. Apart of examining the job satisfaction among the employees, the aim of the study was also to identify the overall management system that was being practiced in the resort. In addition, the study also tried to determine the relationship between management style and job satisfaction. The study employed a modified Likert scale to measure organizational management profile and the Job Diagnostic Survey developed by Hackman and Oldham to measure job satisfaction. A questionnaire was developed to obtain data from the populations in the resort. Data analysis was done using the SPSS programme. Statistical analysis was done using the Spearman's rank-order correlation for the ordinal data and the chi-square test for the nominal data. The overall job satisfaction level among the employees in the resort was found to be 'slightly satisfied'. It was also found that job satisfaction was related to management style and slightly influenced by personnel characteristics such as gender and age. Several recommendations have been put forward in order to improve the job satisfaction in the resort. (Author's abstract) PB - Open university Malaysia (OUM) KW - Job satisfaction ; Management style M1 - masters TI - A Job Satisfaction Among The Employees At Redang Mutiara Resort AV - public ER - TY - UNPB ID - library_repository283 UR - https://library.oum.edu.my/repository/283/ A1 - Normaliza Kairon, Y1 - 2006/// N2 - Theoretically, the principles of corporate governance are consistent with the concept of wealth maximisation and strategic management. It is to ensure the shareholder goal - wealth maximisation - is implemented. Given this objective, is there truly any correlation between corporate governance and company's wealth maximisation, reflected by its performance? In the past, certain studies discovered a strong correlation. Most others found weak results or no link between corporate governance and performance. To contribute further to the earlier findings, this study examined the relationships of board size, director independence, number of board meetings, non-duality role of Chief Executive, role of non-executive Chairman, number of board committees, voluntary training, continuous communication with investors and existence of director to whom concerns can be conveyed; for selected PLCs, against their ROE, ROA, EPS and share price. Results for individual relationships between each proxy of corporate governance and proxy of performance were inconsistent. In general however, the results imply weak relationships exist between corporate governance and' company's performance. The findings from this study will become handy in the wake of shareholders' activism and provide guidance to corporate players in understanding their role; it may also offer relevant authorities or policy setters, ideas to mitigate any loopholes in policing corporate governance. (Author's abstract) PB - Open University Malaysia (OUM) KW - Corporate governance ; Wealth maximisation ; Startegic management M1 - masters TI - Corporate governance and company's performance AV - public ER - TY - UNPB N1 - Project paper submitted in fulfillment of the requirement for the Degree of Master of Information Technology. ID - library_repository736 UR - https://library.oum.edu.my/repository/736/ A1 - Parasathy , Daivasigamani Y1 - 2006/// PB - Open University Malaysia KW - Electronic surveillance. M1 - masters TI - Home access control and surveillance system EP - 175 AV - public ER - TY - UNPB ID - library_repository313 UR - https://library.oum.edu.my/repository/313/ A1 - Roshan Lal , Tirath Ram Y1 - 2006/// PB - Open University Malaysia (OUM) KW - Brand loyalty ; Benchmarking M1 - masters TI - Factors contributing towards brand loyalty : a local benchmarking study of paid national English dailies (Table of content) EP - 97 AV - public ER - TY - UNPB ID - library_repository333 UR - https://library.oum.edu.my/repository/333/ A1 - Sheila Mahalingam, Y1 - 2006/// PB - Open University Malaysia (OUM) TI - Industrial training report on comparison of wireless technology vs. hardwired network in Polytechnic Seberang Perai and the realibility of web application system towards the polytechnic management (Table of contents and abstract) M1 - masters AV - public ER - TY - UNPB ID - library_repository324 UR - https://library.oum.edu.my/repository/324/ A1 - Subhas, Chandran Y1 - 2006/// N2 - The MINDEF Corporate Plan identifies development of human capital as one of the thrusts for implementation. Conseq~~enttlhye MINDEF allocates about RM 92.7 million annually for training and development of capability. This accounts for about 12% of the yearly MINDEF Operating Expenditure (OE) Budget for the year 2006. On a training dollar per head basis spent on trainees, MINDEF has committed to expend about RM 22,524 / head (trainee) to ensure that the Armed Forces maintain their cutting edge in defense capability. The program agreement that is entered into by the program manager (implementer) and the controlling officer (financier) requires that programs be evaluated for program appropriateness, effectiveness, efficiency, economy and value for money in resource usage. Evaluation based on these criteria, it is expected, will allow program managers the ability to establish the program impact. (Author's abstract) PB - Open University Malaysia (OUM) KW - Human capital ; Training program evaluation ; Public sector training program ; Ministry of Defence (MINDEF) KW - MM M1 - masters TI - The Malaysian public sector training program evaluation : a fact or fallacy : a Ministry of Defence case study (Table of contents and abstract only) AV - public ER - TY - UNPB ID - library_repository323 UR - https://library.oum.edu.my/repository/323/ A1 - Tee, Khiam Khai Y1 - 2006/// N2 - Bank Negara Malaysia is the Central Bank for Malaysia. It was established on 26 January 1959, under the Central Bank of Malaya Ordinance, 1958, with the following objectives: . To issue currency and keep reserves safeguarding the value of the currency; To act as a banker and financial adviser to the Government; . To promote monetary stability and a sound financial structure; and . To influence the credit situation to the advantage of the country. In meeting these objectives, the Bank is guided by the principle that it should act only in the economic interest of the nation and without regard to profit as a primary consideration. Hence, the functions of the Bank are carried out within the context of the broader goals of promoting economic growth, a high level of employment, maintaining price stability and a reasonable balance in the country's international payments position, eradicating poverty and restructuring society. PB - Open University Malaysia (OUM) & University La Rochelle KW - Business Intelligence (BI) ; Time Series Management System M1 - masters TI - Industrial training report on the Financial and Economic Management System (FEMS) Project of Economics Department, Bank Negara Malaysia AV - public ER - TY - UNPB N1 - Project paper submitted in partial fulfillment of the requirements for the Degree of Master of Business Administration. ID - library_repository315 UR - https://library.oum.edu.my/repository/315/ A1 - Teoh , Eang Wah Y1 - 2006/// PB - Open University Malaysia (OUM) KW - Stock market -- Malaysia ; Dividend KW - MBA TI - The impact of dividend and its changes on stock returns (Table of contents and abstract only) M1 - masters AV - public ER - TY - UNPB N1 - Project Paper Submitted in Partial fulfillment of the requirement for the Degree of Master of Business Administration ID - library_repository125 UR - https://library.oum.edu.my/repository/125/ A1 - Yap, Kek Onn Y1 - 2006/// N2 - The development of entrepreneurship, as both concept and activity, has been growing in importance in Malaysia. It has been said that the essence of entrepreneurship is in the creation and growth of new firms, whether out of necessity or opportunity. According to the latest statistics provided by the Registrar of Companies, there are 585,471 legally registered companies in Malaysia. As there were only approximately 366,000 companies that were registered in 1995, this represents a huge rise in the figure. The importance placed upon entrepreneurship as one of the new engines of growth for Malaysia's economy can be seen through the sheer amount and variety of supporting mechanisms and policies that exist for entrepreneurs. This includes a variety of funding schemes, physical infrastructure such as business and entrepreneur parks, as well as business incubators and advisory services. The question remains as to what strategies Malaysia should use to strengthen further its entrepreneurial base and competitive edge in the knowledge based era? (Author's abstract) PB - Open University Malaysia (OUM) KW - Entrepreneurship ; Education -- Malaysia M1 - masters TI - The age of entrepreneurship : how the education in Malaysia affects youth entrepreneurial characteristics AV - public ER - TY - UNPB N1 - Project paper submitted in partial fulfillment of the requirements for the Degree of Master of Management ID - library_repository246 UR - https://library.oum.edu.my/repository/246/ A1 - Yong , Ken Shung Y1 - 2006/// PB - Open University Malaysia (OUM) KW - Family business ; Entrepreneurship TI - Factors influencing family business succession among family-owned small business firms in Kota Kinabalu, Sabah M1 - masters AV - public ER - TY - UNPB ID - library_repository132 UR - https://library.oum.edu.my/repository/132/ A1 - Zafinaz Zahi Ruddin, Y1 - 2005/08// PB - Open University Malaysia (OUM) KW - Performance appraisal system ; Job satisfaction KW - MBA TI - Employees perception on the effectiveness of performance appraisal system M1 - masters AV - public ER - TY - THES N1 - Project paper submitted in fulfillment of the requirement for the Degree of Master in Information Technology. ID - library_repository249 UR - https://library.oum.edu.my/repository/249/ A1 - Annusia , Ramasamy Y1 - 2005/// N2 - The famous riddle in the training and development fraternity is: What do some training and development professionals view as both an opportunity and a threat? The answer: e-learning. While some trainers view it as preying upon their insecurities, others understand that e-learning is a tool to help learners gain a comprehensive knowledge of a specified field - an elusive task due to rapid product development and evolution. However, far at large there are still doubts on a full-blown e-learning initiative company wide. Why and what should we do about it, is my next course of action. The purpose of this study was to identify some determinants that initiate elearning motivation modern industries. The study examines the independent variables which were the organizations demography, IT infrastructures, cost of implementation, learning culture and KSAO of the course content developers linking the relationship of moderating variables; influence and exploration from the government and e-learning fraternity and the identification of LMS, to the dependent variable - e-learning initiatives. Data were collected from a sample of 103 organizations in the state of Penang Island, west peninsular Malaysia. The findings in general provide support to the hypothesis formulated. The results showed that the relationship among KSAO of content developers, IT infrastructure, cost of implementation and the learning culture were fully supported by the analysis. Master of IT- Open University Of Malaysia An empirical study of E-Learning Initiatives in modern organization. This study has essential implication for organizations. Managements have to first understand what initiate the motivation of implementing e-learning in the organizations for the global challenges in order to stay competitive in today's challenging learning, training and development environment. (Author's abstract) PB - Open University Malaysia (OUM) KW - Internet in education -- Malaysia -- Case studies ; E-learning ; Distance education. M1 - masters TI - An empirical study of e-learning initiative in modern electronic industries AV - public ER - TY - UNPB ID - library_repository244 UR - https://library.oum.edu.my/repository/244/ A1 - Azhar Ahmad, Y1 - 2005/// N2 - If human resources are to be effectively utilized, management has to understand what motivates employees. While motivation research has produced some solid evidence in the western world, little is known about what motivates their counterparts in developing countries especially Malaysia. This MM project paper aims to explore the responsiveness of Malaysian workforce with varying ethnical cultures values to work motivation concepts. This research is beneficial in understanding the key motivating factors for Malaysians to improve work satisfaction and productivity. In order to empirically test the work motivation content and process effectiveness in the Malaysian settings, this study has developed a cultural-based work motivation model. The research instrument developed with local contents as its major focus, built upon (i) organizational behavior's cultural dimensions concepts; and (ii) work motivation theories from both content and process approaches. Based on mean responses, the rank order of work motivation content factors in descending importance is: (i) financial rewards; (ii) recognition; (iii) good working conditions; (iv) growth and promotion opportunities; and (v) achievement needs. The data analysis suggested that Malaysian employees are generally responsive to most work motivation processes. Finding showed (i) correlation between motivational factors and ethnic values; and (ii) employee's demographic profile influences the motivation inclination. The evidence suggested further research area into the comparative study of the foreign and local work motivation needs to clearly determine cross-cultural implications on work motivation theories. PB - Open University Malaysia (OUM) KW - Motivation ; Personnel management M1 - masters TI - What motivates the Malaysian workforce : content and process AV - public EP - 97 ER - TY - THES N1 - Project paper submitted in partial fulfillment of the requirements for the Degree of Master of Business Administration, MBA ID - library_repository248 UR - https://library.oum.edu.my/repository/248/ A1 - Baisier, Paul, Ir Y1 - 2005/// N2 - The global economy is creating profound and substantial changes for organizations and industries throughout the world. These changes make it necessary for business firms to carefully examine their purpose and to devote a great deal of attention to selecting and following strategies in their pursuit on the levels of success that have a high probability of satisfying multiple stakeholders. In response to rapid, discontinuous, and significant changes in their external and internal environments, many established companies have restructured their operations in fbndamental and meaningful ways (Kuratko & Hodgetts, 2004). Today, a wealth of popular business literature describes a new "corporate revolution" taking place thanks to the infusion of entrepreneurial thinking into large bureaucratic structures (Hamel. 2000). This infusion is referred to as corporate entrepreneurship or intrapreneurship, which allows corporations to tap the innovative talents of their own workers and managers (Morris & Kuratko, 2002). This project paper investigates the intrapreneurial activity within Puratos, a Belgian food company for bakery, patisserie and chocolate ingredients, with around hundred production and financial subsidiaries around the world. Each Puratos subsidiary is managed by a Belgian or local General Manager. (Author's abstract) PB - Open University Malaysia (OUM) KW - Management KW - Puratos M1 - masters TI - Evaluation of Intrepreneurial Activity Within Puratos, a Decentralizing Global Company (First 24 pages only) AV - public ER - TY - UNPB ID - library_repository277 UR - https://library.oum.edu.my/repository/277/ A1 - Karim , Tumin Y1 - 2005/// N2 - Fokus kajian ini ialah rungutan atau perasaan ketidakpuasan hati pekerja kilang, khususnya operator pengeluaran. Kajian-kajian yang telah dijalankan menunjukkan pekerja kilang mempunyai banyak masalah atau rungutan dan sebilangan rungutan itu berkaitan antara satu sama lain. Masalah yang wujud menyebabkan timbulnya rungutan di kalangan mereka. Di antara rungutan itu ialah masalah gaji, ganjaran sampingan, bonus, peluang kenaikan pangkat, peluang mengikuti latihan, ke rja lebih masa, hubungan dengan penyelia, hubungan dengan rakan sekerja, aktiviti kesatuan sekerja, keadaan di tempat kerja, syarat-syarat pekerjaan, kantin kilang, bas atau van kilang, keadaan kesihatan, keadaan kewangan, kerja syif dan keselamaan di tempat kerja. Kajian ini dijalankan ke atas 113 orang operator pengeluaran daripada pelbagai jabatan di kilang Infineon Melaka ( dahulu dikenali sebagai Siemens ). Responden di kehendaki menjawab satu soal selidik yang mengandungi sembilan soalan, iaitu enam soalan mengenai demografi responden, satu soalan mengandungi 17 item mengenai kepuasan atau ketidakpuasan pekerja, satu soalan kaedah penyelesaian rungutan yang mengandungi lima item dan soalan akhir mengandungi tujuh item mengenai kesan rungutan terhadap pekerjaan pekerja. Hasil kajian menunjukkan lebih daripada separuh pekerja kilang berpuas hati terhadap sembilan item dan bakinya berasa kurang berpuas hati terhadap lapan item lagi. ( Rujuk Lampiran P, borang soal selidik soalan 7 ). Kaedah penyelesaian rungutan yang paling kerap digunakan ialah perbincangan dengan rakan sekerja. Hampir satu pertiga daripada responden memilih kaedah penyelesaian melalui penyelia kilang, yang menggunakan prosedur penyelesaian masalah yang telah ditetapkan oleh pihak pengurusan. Lebih daripada dua pertiga responden berpendapat bahawa rungutan mereka boleh mengakibatkan mutu atau produktiviti kerja mereka menurun. Pengkaji juga mengemukakan cadangan bagi mengatasi masalah rungutan pekerja yang boleh diarnalkan oleh kilang tersebut. Adalah diharapkan kajian ini dapat menjadi panduan atau rujukan untuk kegunaan pihak industri dalam mengatasi masalah rungutan pekerja di kilang masing-masing. (Author's abstract) PB - Open University Malaysia (OUM) KW - Employees' satisfaction ; M1 - masters TI - Jenis-jenis rungutan pekerja kilang, kaedah penyelesaian dan kesannya terhadap pekerjaan AV - public ER - TY - UNPB ID - library_repository129 UR - https://library.oum.edu.my/repository/129/ A1 - Kaur, Amarjit Y1 - 2005/// PB - Open University Malaysia (OUM) KW - Job satisfaction ; Teachers TI - The effect of teacher background characteristics, workplace condition and compensation on job satisfaction M1 - masters AV - public ER - TY - UNPB N1 - Project paper submitted in fulfillment of the requirement for the Degree of Master of Information Technology. ID - library_repository723 UR - https://library.oum.edu.my/repository/723/ A1 - Lim , Chee Kian Y1 - 2005/// N2 - Selected pages of CMPJ6061 Masters' Project (I & II) PB - Open University Malaysia KW - Photo gallery KW - System design. M1 - masters TI - Remote photo gallery with users management AV - public ER - TY - UNPB N1 - Project paper submitted in partial fulfillment of the requirement for Master of Management. ID - library_repository728 UR - https://library.oum.edu.my/repository/728/ A1 - Marsh, Gloria Y1 - 2005/// PB - Open University Malaysia KW - Teachers -- Job stress KW - TI - The relationship between job stress and job-related factors among primary school teachers M1 - masters AV - public ER - TY - UNPB N1 - Project paper submitted in partial fulfillment of the requirement for the degree of Master of Management. ID - library_repository124 UR - https://library.oum.edu.my/repository/124/ A1 - Marzuki, Abu Bakar Y1 - 2005/// PB - Open University Malaysia (OUM) KW - Job satisfaction M1 - masters TI - Perceptions on quality working life among the Royal Malaysian Air Force EP - 118 AV - public ER - TY - UNPB ID - library_repository281 UR - https://library.oum.edu.my/repository/281/ A1 - Norazlina , Mohd Yasin Y1 - 2005/// N2 - This paper reviews the research on the relationship of performance with services promotion through internet : an empirical study of Malaysia service companies. A survey was sent to CEOs/marketing managers all over Malaysia. The result gives impression that some services organizations in Malaysia reap some tangible benefits through Internet promotion while others do not gather much. The study shows that over 93% in average agree that their organization's general performance has significantly improved through Internet marketing activities. This result supports, in the first instance, the postulate made in chapter one that increase in internet marketing activities would lead to increase in corporate performance indicators. Implication of the results are discussed. (Author's abstract) PB - Open University Malaysia (OUM) KW - Service promotion M1 - masters TI - Relationship of performance with services promotion through internet : an empirical study of Malaysia Service Companies AV - public ER - TY - UNPB N1 - Project paper submitted in partial fulfillment of the requirement for the degree of Master of Managemant. ID - library_repository730 UR - https://library.oum.edu.my/repository/730/ A1 - Rashida Mat Rani, Y1 - 2005/// PB - Open University Malaysia KW - Job satisfaction KW - TI - Supervisory communication, job satisfaction and its relationship among employees in the automotive industry M1 - masters AV - public ER - TY - UNPB ID - library_repository130 UR - https://library.oum.edu.my/repository/130/ A1 - Sangkan, Phillip Y1 - 2005/// PB - Open University Malaysia (OUM) KW - Job satisfaction ; Organizational climate KW - MM TI - The perceived relationship between organizational climate and job satisfaction among social security organizational employee in Sarawak M1 - masters AV - public ER - TY - UNPB ID - library_repository127 UR - https://library.oum.edu.my/repository/127/ A1 - Sanjeev, V. Janardhanan Y1 - 2005/// PB - Open University Malaysia (OUM) KW - Occupational safety and health ; Personnel management TI - Occupational safety and health practices of selected companies in Johor M1 - masters AV - public ER - TY - UNPB ID - library_repository321 UR - https://library.oum.edu.my/repository/321/ A1 - Teo, Soon Beng Y1 - 2005/// PB - Open University Malaysia (OUM) KW - Self-efficacy KW - MBA TI - Entrepreneurial education : the impact on students' perceived self efficacy and orientation towards new venture creation (Table of contents and abstract) M1 - masters AV - public ER -