Open University Malaysia Knowledge Repository: No conditions. Results ordered -Date Deposited. 2024-03-28T08:16:23ZEPrintshttp://library.oum.edu.my/images/New-Logo-Header.pnghttp://library.oum.edu.my/repository/2021-08-10T00:57:31Z2021-08-10T00:58:03Zhttp://library.oum.edu.my/repository/id/eprint/1383This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/13832021-08-10T00:57:31ZGeneration Y employees in the banking sector in Malaysia: social needs, intention to stay and perceived organizational support By year 2025, 75% of the workforce will be Gen Y employees. This study examined the
influence of social needs on the intention to stay by Gen Y employees in the banking sector in
Malaysia. The mediation role of perceived organizational support between the two constructs
was examined. In this quantitative study, primary data was collected from a sample of 470
respondents. The examination concluded that higher level of social needs had a positive and
significant influence on intention to stay. This study further revealed that perceived
organizational support partially mediated the relationship between social needs and intention
to stay. Due to the expected rise of the Gen Y workforce in future, this study will give
organizations a better understanding and knowledge of Gen Y social needs and provide them
the right tools to collaborate and find the right solutions. (Abstract by authors) Zabedah Othman Jugindar Singh Kartar Singh Raemah Abdullah Hashim2021-08-08T10:14:30Z2021-08-08T10:14:30Zhttp://library.oum.edu.my/repository/id/eprint/1376This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/13762021-08-08T10:14:30ZHigh dependency of underprivileged Muslim on Zakat assistance in the state of SelangorThis paper aims to explore the high dependency of underprivileged Muslims on zakat assistance in the state of Selangor. By the end of the year 2019, Selangor is one of the most prosperous states in Malaysia, distribution of zakat assistance is expected to reach to more than 50,000 families in the category of poor and needy 'asnaf fakir and miskin'. Over one billion Ringgit Malaysia is being allocated by the state zakat corporation. However, over the years the trend of number recipients of zakat is ever increasing. This paper also looks into issues related to the management of collection and distribution of zakat and also the reasons behind the increasing trend. Knowledge of underprivileged Muslim is of concern especially on the ability to raise themselves above poverty and not continuously seeking alms from zakat. Their religious belief takes an unprecedented stand that their dependence as their birth right as Muslim. On top of these issues, a situational factor which is deemed important is also being investigated. Twenty-five (25) respondents were interviewed among the 'asnaf fakir and miskin'. The finding indicated that the most important reason for the increasing number of underprivileged Muslim in Selangor is due to the situational factor. The increase in the cost of living standard is also the reason for the increase of alms seekers from zakat. From this study, it was found the Lembaga Zakat Selangor as the sole body in managing zakat collection and distribution have carried out their duty in a responsible manner but can further elevate their management effectiveness to a more highly systematic manner to be one of the best zakat managing body in the world. (Abstract by authors) Abdul Basith Hamid Raemah Abdullah Hashim2021-07-10T05:46:30Z2021-07-10T05:46:30Zhttp://library.oum.edu.my/repository/id/eprint/1363This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/13632021-07-10T05:46:30ZKnowledge, Attitude and Practices of Standard Precaution among Nurses in Middle-East HospitalIntroduction: Staff nurses are exposed to many blood and other fluids in the course of their day to day activities in Intensive Care Unit. Purpose of this survey is to assess the level of knowledge, attitudes and practices of standard precaution among nurses in Intensive Care unit, in Middle East Hospital. Method: This was a cross-sectional study and undertaken among nurses by self-administered and anonymous questionnaire that randomly selected in Intensive Care Unit, Middle East Hospital. Results: Female nurses accounted for majority of the respondents which covered 66.7% (n = 44) while male nurses make up around 33.3% (n = 22) of the nursing workforce in the study. 53% (n = 35) of the respondents reported not having any basic exposure or training in infection control practices, while the other 47% (n = 31) respondents received their training or basic exposure in infection control practices. Majority of the participants had high level of knowledge. Conclusion: In accordance to the self-reported questionnaires, 77% (n = 51) of the respondents practice good practices of standard precaution. The knowledge, attitude and compliance among ICU nurses in the middle-east hospital towards standard precaution was adequate. Noorasyikin Mohd-NorBit-Lian Yee 2021-07-08T02:12:57Z2021-07-08T02:17:51Zhttp://library.oum.edu.my/repository/id/eprint/1358This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/13582021-07-08T02:12:57ZDeterminants of The Intention in Becoming an Online Enterpreneur
Among Online Distance Learning Students in MalaysiaThis study is aiming to evaluate of entrepreneurial
education, self-efficacy and social influence
on attitude and direct effect of attitude on
intention to become online entrepreneur
among students in online distance learning
(ODL) higher institutions in Malaysia. The
Structural Equation Model (SEM) technique was
employed to analyse the casual relationships
among entrepreneurial education, self-efficacy,
social influence, attitude and intention. Partial
Least Square (PLS) procedure was used to
analyse the developed model by assessing the
data obtained from a questionnaire survey that
produced 272 usable questionnaires. The results
showed that entrepreneurial education, selfefficacy and social influence have a positive and
significant influence on attitude and attitude
has a positive and significant influence on
intention among students in Malaysian ODL
tertiary institutions. The results suggest that
ODL institutions should give greater emphasis
on strengthening entrepreneurial education,
self-efficacy, social influence, attitude to ensure
their ODL students have strong intention to
become online entrepreneur. Zahir Osman Zulhairi Zakariah Ratna Khuzaimah Mohamad Liana Mohamad2021-06-19T00:33:29Z2021-06-19T00:33:29Zhttp://library.oum.edu.my/repository/id/eprint/1354This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/13542021-06-19T00:33:29ZInvestigating Employees’ Tenure and Performance among
Middle Managers: The Moderating Role of Psychological
Empowerment This study aims to analyses the influence of one important demographic variable, employees’
tenure at their organizations towards improving and enhancing employee performance
among supervisory level staff in the ceramic tile manufacturing industry. Based on the
literature discussed, the role of psychological empowerment will also be studied to see if it
has any moderating influence on the relationship between employee’s tenure and their
performance. Using the quantitative method, the population for this study was 239. The
primary data was gathered in the form of questionnaires with a Likert-type scale which was
then analyzed using multiple regression methods. The results of the study have shown that
employees’ tenure has an influence on their performance but in the presence of psychological
empowerment, tenure does not improve performance. (Abstract by authors) Santhi Raghavan Sanjeev Janardhanan2021-05-10T07:48:48Z2023-06-14T02:52:14Zhttp://library.oum.edu.my/repository/id/eprint/1335This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/13352021-05-10T07:48:48ZTahap pengetahuan di kalangan ibu antenatal mengenai penjagaan luka episiotomi di salah satu klinik kerajaan di daerah TangkakLatar Belakang: Episiotomi adalah prosedur pembedahan yang biasa dialami oleh
wanita di seluruh dunia bagi memudahkan proses kelahiran bayi dan mempercepatkan
penyembuhan luka. Walau bagaimanapun, ia mempunyai beberapa komplikasi yang
merangkumi kesakitan perineal, jangkitan asimetri, pendarahan, tempoh masa
penyembuhan yang panjang dan lanjutan hirisan (Higuera, 2016). Oleh itu, adalah
penting untuk ibu antenatal mempunyai pengetahuan dan pemahaman mengenai
penjagaan luka episiotomi dan mencegah komplikasi selepas bersalin. Kajian ini
bertujuan untuk menilai tahap pengetahuan mengenai penjagaan luka episiotomi di
kalangan ibu antenatal di salah satu klinik kerajaan di daerah Tangkak.
Kaedah: Kajian kuantitatif dijalankan ke atas tiga puluh orang responden yang telah di
pilih melalui kaedah “purposive sampling” terdiri daripada ibu antenatal terutama
primigravida, gravida dua dan tiga serta ibu yang mempunyai sejarah kelahiran
menggunakan vacuum atau forceps. Data dikumpul dan dianalisis dengan menggunakan
diskriptif dan inferensial melalui Statistical Package Social Science (SPSS) versi 22.0.
Keputusan: Hasil kajian menunjukkan bahawa majoriti responden (96.6%) mempunyai
pengetahuan yang sangat baik mengenai penjagaan luka episiotomi. Di samping itu,
mereka juga sangat bersetuju bahawa pentingnya untuk melakukan penjagaan perineum
(96.1%), melakukan senaman (84.54%) dan amalan pemakanan seimbang (70.6%)
semasa postnatal sebagai faktor yang akan mempengaruhi penyembuhan luka
episiotomi. Tidak terdapat perbezaan yang signifikan (uji korelasi Spearman Rho;
p-value .029) dalam memberi kesan pada penyembuhan luka episiotomi semasa tempoh
posnatal antara bilangan pariti dan amalan pemakanan. Oleh itu, hipotesis diterima.
Kesimpulan: Semua ibu antenatal mempunyai pengetahuan yang sangat baik (96.6%)
tentang kepentingan penjagaan luka episiotomi dan faktor-faktor yang mempengaruhi
penyembuhan luka semasa tempoh posnatal. (Abstract by author) Ros Aniza Abu Bakar2021-04-24T02:05:48Z2021-05-27T23:46:44Zhttp://library.oum.edu.my/repository/id/eprint/1319This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/13192021-04-24T02:05:48ZPenguasaan Pembelajaran Ilmu Tajwid dalam Kalangan Pelajar Universiti Malaysia Sabah Kampus Antarabangsa Labuan (UMSKAL)Kajian ini bertujuan untuk melihat Penguasaan Pembelajaran Ilmu Tajwid dalam kalangan pelajar universiti Malaysia Sabah kampus Antarabangsa Labuan (UMSKAL). Kaedah kajian yang digunakan ialah berbentuk kuantitatif dengan tinjauan terhadap 100 subjek telah dipilih dengan menggunakan persampelan bertujuan. Subjek dipilih daripada pelajar Fakulti Kewangan Antarabangsa Labuan (FKAL) dan Fakulti komputeran dan Informatik (FKI) di Universiti Malaysia Sabah Kampus Antarabangsa Labuan. Alat kajian yang digunakan ialah soal selidik yang telah diubah suai mengikut kesesuaian kajian. Data dianalisis menggunakan kaedah statistik deskriptif. Hasil kajian mendapati bahawa penguasaan pembelajaran ilmu Tajwid tersebut menunjukkan hasil pada tahap sederhana tinggi. Sehubungan dengan itu, beberapa cadangan kajian telah dinyatakan. (Abstract by author) Masyuri Suhaimi2021-04-24T02:01:36Z2021-05-27T23:46:04Zhttp://library.oum.edu.my/repository/id/eprint/1318This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/13182021-04-24T02:01:36ZKomunikasi dalam Organisasi dan Keberkesanan Membuat Keputusan di Jabatan Penguatkuasaan Majlis Daerah Sabak BernamKajian ini adalah bertujuan untuk merungkai tentang kemahiran komunikasi dalam organisasi bagi menentukan keberkesanan membuat keputusan dalam kalangan kakitangan Jabatan Penguatkuasaan Majlis Daerah Sabak Bernam (MDSB). Kajian penyelidikan mengambil kira faktor demografi iaitu jantina, umur, etnik, dan tempoh berkhidmat. Terdapat beberapa faktor yang boleh dikaitkan dalam kajian ini iaitu, faktor keberkesanan komunikasi, faktor emosi dan faktor komunikasi lisan. Sampel kajian ini terdiri daripada 50 orang kakitangan Jabatan Penguatkuasaan Majlis Daerah Sabak Bernam (MDSB). Kajian ini adalah berbentuk kuantitatif yang menggunakan borang soal selidik untuk mengumpul data. Borang soal selidik yang digunakan dibahagikan kepada empat bahagian iaitu Bahagian A mengandungi latar belakang responden, Bahagian B faktor keberkesanan komunikasi, Bahagian C faktor emosi dan Bahagian D faktor komunikasi lisan. Kesemua faktor tersebut diukur berdasarkan kepada Skala Likert. Dapatan kajian menunjukkan bahawa majoriti kakitangan Jabatan Penguatkuasaan Majlis Daerah Sabak Bernam (MDSB) sangat bersetuju komunikasi secara lisan sebagai keutamaan dalam proses penyampaian dan penerimaan maklumat dengan mudah, jelas dan tepat. Penyelidik mencadangkan agar pihak pengurusan mengambil langkah lebih proaktif dengan memberikan pendedahan melalui pelbagai kursus dan latihan berkaitan kemahiran komunikasi dan pengurusan emosi bagi melahirkan kakitangan yang produktif dan inovatif. (Abstract by author) Mohd Saiful Syafiq Ahmad2021-01-29T09:26:00Z2021-01-29T09:26:00Zhttp://library.oum.edu.my/repository/id/eprint/1299This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12992021-01-29T09:26:00ZCustomer-Brand Relationship: What the Universities Should Know Sharizal Hashim Norjaya Mohd Yasin2021-01-27T19:55:00Z2021-01-27T19:55:00Zhttp://library.oum.edu.my/repository/id/eprint/1298This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12982021-01-27T19:55:00ZGUIDELINE ON MICRO-CREDENTIAL Hazman Shah Abdullah Abd Karim Alias Chong Siong Choy Andy Liew Teik Kooi Mohamad Afzhan Khan Mohamad Khalil Noranyza Mohamad Yusoff2021-01-17T03:35:40Z2021-01-17T03:38:04Zhttp://library.oum.edu.my/repository/id/eprint/1292This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12922021-01-17T03:35:40ZPersepsi mahasiswa terhadap institusi Raja-raja Melayu : kajian kes di Lembah Klang Khairul Hamimah Mohammad Jodi Faridah Che Hussain2021-01-17T03:28:28Z2021-01-17T03:40:48Zhttp://library.oum.edu.my/repository/id/eprint/1297This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12972021-01-17T03:28:28ZGender Equity: Employment and PerformanceGender performativity refers to the productivity of labor based on worker gender. Performativity affects employability and can be categorized into various aspects for study based on age group, gender, job type, and other factors. Gender performativity can indirectly refer to ability and opportunities based on performance. Gender inequality issues have been on the map as a global concern raised in international talks, in forums, and by delegates around the world. The question of equality treatment between genders has become more evident over recent years because of modernization and the era of globalization (Cailin and Leanne 2015). The significant role and contribution of women cannot be ignored, because they do significantly increase the wealth and assist the growth of a household, a firm, and even a country. As a group, women work as much as men, if not more. When both paid and unpaid work such as household chores and caring for children are taken into account, women work... (Abstract by author)Chooi Chea Chiam 2020-12-15T06:37:38Z2020-12-16T10:43:17Zhttp://library.oum.edu.my/repository/id/eprint/1291This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12912020-12-15T06:37:38ZConfiguring the Performance Measurement Systems of Small Medium Enterprises from the Life Cycle PerspectiveThe purpose of this paper is to examine the attributes of Performance Measurement Systems (PMS) of the Malaysian Small
Medium Enterprises (SMEs), from an organizational life-cycle perspective. It was suggested that PMS is less comprehensive
at birth stage, most comprehensive in the growth stage and decrease at the maturity stage of the life-cycle. The more
comprehensive use of PMS is expected to be associated with higher organizational performance. Survey questionnaires
were administered to managers yielding 90 usable responses. Using cluster analysis, SMEs were categorized into birth,
growth and maturity stages. The findings support the hypotheses and thereby provide evidence on the variations of PMS
attributes among SMEs across the life cycle stages. The study contributes to knowledge on internal consistencies between
organizational factors at each organizational life-cycle stages that has implications for management control systems. To
the practice, it provides evidence on organizational adaptations to changes in firm’s strategy and structure. (Abstract by authors) Sofiah Md Auzair Amizawati Mohd Amir Zulaihan Ismail2020-12-15T06:33:38Z2021-01-17T03:44:06Zhttp://library.oum.edu.my/repository/id/eprint/1289This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12892020-12-15T06:33:38ZKesediaan Remaja Hamil Luar Nikah terhadap Program Kerohanian di Pusat
Perlindungan WanitaPenubuhan institusi perlindungan wanita di Malaysia adalah sebagai tanda sokongan terhadap usaha pemulihan yang
dijalankan oleh pihak bertanggungjawab bagi membantu golongan remaja bermasalah. Secara umumnya, setiap institusi
perlindungan beroperasi menggunakan modul tersendiri yang telah dibangunkan secara khusus oleh pihak-pihak yang
berkepakaran, berpengalaman dan berautoriti. Matlamat utama pembinaan modul tersebut adalah bertujuan membangun
dan memulihkan akhlak remaja bermasalah yang mendapatkan perlindungan di institusi tersebut. Ringkasnya, kandungan
modul yang dihasilkan bersifat menyeluruh dan seimbang merangkumi aspek pembangunan jasmani, emosi, rohani dan
intelek. Berdasarkan kajian lepas, penekanan terhadap aspek kerohanian dikenal pasti berupaya membantu remaja
bermasalah dalam dalam proses pemulihan. Namun begitu, sejauh manakah mereka bersedia terhadap pengisian
kerohanian yang dijalankan dalam proses pemulihan jati diri setelah meninggalkan pusat perlindungan kelak? Justeru,
kajian ini dijalankan bagi mengenal pasti kesediaan remaja hamil luar nikah terhadap pengisian kerohanian di pusat
perlindungan wanita terpilih. Kajian ini menggunakan pendekatan kualitatif dengan kaedah kajian kes. Dua teknik utama
dalam proses pengumpulan data digunakan iaitu pemerhatian dan temu bual terhadap remaja hamil luar nikah di dua
buah pusat perlindungan wanita terpilih iaitu Baitul Ehsan dan Asrama Bahagia. Seterusnya, dapatan kajian dianalisis
secara tematik mengikut soalan yang telah disediakan terhadap sebarang isu yang timbul. Kajian mendapati remaja
yang telah ditempatkan di pusat ini menunjukkan reaksi positif dan menerima setiap pengisian yang dijalankan dengan
berlapang dada. Selain itu, majoriti daripada mereka juga didapati bersetuju dengan isi kandungan modul kerohanian
yang disampaikan seterusnya bersedia untuk berubah ke arah yang lebih baik daripada sebelumnya. Kesediaan remaja
ini penting sebagai kayu ukur dalam membantu penambahbaikan modul yang lebih berkualiti pada masa hadapan. Khairul Hamimah Mohammad Jodi Nurul Husna Mansor2020-12-15T06:29:05Z2020-12-15T06:29:05Zhttp://library.oum.edu.my/repository/id/eprint/1288This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12882020-12-15T06:29:05ZThinking Style Pattern Among Design and Technology
Teachers in Malaysiacritical thinking style of Design and Technology (DT)
teachers across Malaysia. A total of 367 teachers are involved he instrument known
as YPCreative-Critical Test which consist of 34 items. This instrument was develop using Google Form and been
send out to the respondent through email, Facebook, WhatsApp, Telegram and Instagram application to ease the
teachers to respond online. The data then analyzed using descriptive statistic and inferential statistics. The finding
from this study showed that nearly half of the DT teachers having balance thinking style. Creative thinking style has
35.4% of the total while critical thinking style 19%. None of our teachers has superior thinking style. The independent
t-test result shows there is no significant difference thinking styles among DT teachers in gender. Shanty Saien Tee Tze Kiong Jailani Md Yunos Yee Mei Heong Mimi Mohaffyza Mohamad Widad Othman Mohamed Nor Azhari Azman Zaliza Hanapi Nurulwahida Azid2020-12-15T05:33:59Z2020-12-15T05:33:59Zhttp://library.oum.edu.my/repository/id/eprint/1287This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12872020-12-15T05:33:59ZOnline Purchasing Trend in the Retail Industry in
SaudiThe concept of online shopping is very popular in the present market scenario. The current trend is indicating the fact that people prefer to shop online because it is easier ad convenient for them. Organizations can easily understand the buying behaviour of the customers by considering different theoretical approaches. The study has indicated that in Saudi Arabia the current trend of online purchasing is at the higher level. People frequently shop online and it is expected that the
rate of online shopping in the retail industry in Saudi Arabia will growth further. This study was carried on by using the primary data, which was collected through survey. Survey was conducted with 100 customers in the retail industry in Malaysia. The study
used the positivism philosophy for the investigation. The findings in this study are highly important for understanding the latest scenario in the retail industry in Saudi Arabia. The study showed
the fact that the people in Saudi Arabia are fond of online shopping. The people are highly motivated for online shopping because of several reasons or benefits that they can enjoy. The findings will be used in the future researches for understanding how the online retail market in Saudi has been developed. This will help to understand the reasons for which the people in this country prefer to shop online. This will also indicate the growth opportunity in the online retailing in Saudi Arabia. The overall findings in this study are highly useful for getting a clear knowledge about the online retailing in Saudi Arabia Mohamad Kebah Valliappan Raju Zahir Osman2020-12-15T05:29:14Z2020-12-15T05:29:14Zhttp://library.oum.edu.my/repository/id/eprint/1286This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12862020-12-15T05:29:14ZAn Effectiveness of High Order Thinking Skills (HOTS) Self Instructional Manual for Students’ Assignment AchievementHigh Order Thinking Skills (HOTS) is an important aspect of teaching and learning. An individual’s
thinking can affect learning ability, learning speed and effectiveness of learning. The weakness in implementing
HOTS is one of the reasons for a student not being creative in solving all the problems that arise. The purpose of this
study was to evaluate the effectiveness of HOTS’s Self-Instructional Manual (SIM) in teaching and learning for
assignment achievement among polytechnic students. This study uses a quantitative approach and the Quasi
Experimental design - “Pretest-Posttest Non-equivalent Comparison Group Design” consisting of one Treatment
Group (TG) and one Control Group (CG) involving 78 students at Polytechnic of Sultan Abdul Halim Muad'zam
Shah. The assignment evaluation rubric was modified to assess the level of students’ assignment achievement. The
findings showed that most of the students for TG and CG achieved good result in the individual pre-assignment.
Additionally, there is a significant difference mean scores of individual post assignment between TG and CG.
Students for TG achieved excellent result in the individual post assignments. However, students for CG only
achieved good result in the individual post assignments. This means that HOTS Self-Instructional Manual has a
significant impact on the student assignments achievement. Therefore, we encourage all students of higher education
institutions to use Self-Instructional Manual in teaching and learning in order to score better achievement especially
in the course work. Nuraffefa Hamdan Tze Kiong Tee Mei Heong Yee Saiful Hadi Masran Jailani Md Yunos Mimi Mohaffyza Mohamad Nurulwahida Azid Widad Othman Zaliza Hanapi Mohamed Nor Azhari Azman Mohd Hairol Mizzam Haris Suzana Shafei2020-12-15T03:49:01Z2020-12-15T04:35:45Zhttp://library.oum.edu.my/repository/id/eprint/1282This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12822020-12-15T03:49:01ZImpact of Emotional Needs on Intention to Stay
and the Mediating Role of Perceived
Organizational Support.an Empirical Study of
Gen Y Employees’ in the Banking Sector in
MalaysiaIt is anticipated that over the next 10 years, the
banking sector would require a workforce of about 200,000. Gen
Y employees makes up about 40% of the current workforce in
Malaysia. This number is expected to increase to 75% within a
relatively short span of time. The present study examined the
influence of emotional needs of Gen Y employees towards
intention to stay and the mediating role of perceived
organizational support. This was a quantitative research that
used a survey method. Data was collected from a sample of 470
Gen Y employees in the banking sector in Malaysia. The findings
revealed that emotional needs had a significant impact on
intention to stay. Perceived organizational support was found to
mediate the relationship between the two. The findings have
significantly contributed to the advancement of knowledge in the
emotional needs and intention to stay of Gen Y employees in the
banking sector. The significant and positive impact of emotional
needs and perceived organizational support suggests the
importance of these factors in retention of Gen Y employees. The
paper's primary contribution is that it provides an understanding
that emotional needs and the mediating role of perceived
organizational support have an impact on improving the
intention to stay of Gen Y employees in the banking sector in
Malaysia. From the practical implications perspective,
organizations need to implement policies and procedures to help
lessen employees quitting intentions. The results of this study
suggest that organizations can implement policies covering the
employee emotional needs and employees’ perception that their
work and contributions are valued. With current trends of
globalizations and diversity, the finding of this study can be
beneficial to improve retention of Gen Y employees in other
countries. (Abstract by authors)
Zabedah Othman Jugindar Singh Kartar Singh Raemah Abdullah Hashim2020-12-15T03:44:42Z2020-12-15T04:45:31Zhttp://library.oum.edu.my/repository/id/eprint/1281This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12812020-12-15T03:44:42ZSocial Needs and Intention to Stay by Generation-Y
Employees in the Banking Sector in Malaysia: the
Mediating Role of Perceived Organizational Support This study examined the impact of social needs of
Generation Y employees towards their intention to stay longer in
organizations. The mediating role of perceived organizational
support was also examined. In this quantitative research, data
was collected using a survey method. The study population were
Generation Y employees in the banking sector in Malaysia.
Random sampling was used to collect data from 470 respondents.
Self-administered questionnaires were delivered by hand.
Structural equation modelling was used to test the relationships.
The findings revealed that Gen Y employees’ social needs were
positively related to their intention to stay. It was found that
perceived organizational support mediated the relationship
between the two constructs. The findings presented new insights
into how Gen Y employees social needs can contribute to
improving their intention to stay in the banking sector. Given the
paucity of research in the context of the role of social needs and
perceived organizational support, this study provides an
understanding to organizations on the influence of social needs
and perceived organizational support in improving retention of
Gen-Y employees. (Abstract by authors) Zabedah Othman Jugindar Singh Kartar Sing Raemah Abdullah Hashim2020-12-15T03:41:27Z2020-12-15T04:50:13Zhttp://library.oum.edu.my/repository/id/eprint/1280This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12802020-12-15T03:41:27ZExposure to Interbank Investment and Financing Risk by Islamic Banks: a Dynamic Panel Analysis of MalaysiaThe government of Malaysia has developed an Islamic Interbank Money Market (IIMM) since January 1994 with the
objective to facilitate funding for the Islamic banking sector in the country. This platform also enables Islamic banks to
obtain Shariah-compliant funds from other Islamic banks. This article examines the effects of interbank investment and
financing risk on the financing decisions of Malaysia’s Islamic bank between 1994-2015. The financing decisions are
used as financing measures to determine the effect of investing in the interbank market and financing risk indicators on
financing. Research methodology are the descriptive, correlation and dynamic panel analysis results are derived with
the help of Limdep 9.0 software. The study found a negative relationship between the interbank investment variable
with the financing decisions of Islamic banks. This reflects that an increase in interbank investment leads Islamic banks
to reduce their level of financing. These findings prove the investment activities between Islamic banks had a
“substitution effect” and decreased their capability of financing because of their tendency to maintain liquidity. Islamic
banks are confident that they will generate higher profits in the coming financial year. The economic conditions of
Malaysia do not influence Islamic banks’ financing decisions, whereas Islamic banks in this study are more dependent
on the balance sheet indicators. (Abstract by authors) Mohammad Taqiuddin Mohamad Ahmad Azam Sulaiman Khairul Hamimah Mohammad Jodi Nazri Muslim2020-12-15T03:37:51Z2020-12-15T04:54:19Zhttp://library.oum.edu.my/repository/id/eprint/1279This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12792020-12-15T03:37:51ZPost-secondary Science Students' Understanding on
Mole Concept and Solution ConcentrationDue to their abstract nature, the mole concept
and solution concentration are difficult for students to
understand and apply to stoichiometric calculations. This
study was designed to investigate students’ perceptions and
difficulties in solving problems related to the mole concept
and solution concentration. Thirty-eight students (18-19
years old) who were pursuing science related programmes
from a private university college in Malaysia participated
in the study. Students were asked to answer twenty-five
open-ended questions on the mole concept and solution
concentration. Analysis of students’ responses revealed
that they were not able to connect the mole concept with
mass and number of particles. Students were also grappling
to answer problems regarding concentration and dilution.
This study suggests that it is important to determine
whether students’ difficulties to master the concepts are
due to lack of knowledge or the presence of alternative
frameworks so that so that pedagogical instruction can be
modified. This study was part of a larger research project
where students’ responses on this open-ended test will be
used to get a greater generalizability in order to construct
the alternatives to the four-tier multiple choice (4TMC)
instrument to identify students’ alternative frameworks on
these concepts. (Abstract by authors)Huey Chong Sheau Norlia GoolamallyEu Leong Kwan2020-12-15T03:29:32Z2020-12-15T04:59:45Zhttp://library.oum.edu.my/repository/id/eprint/1278This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12782020-12-15T03:29:32ZThe Safe and Nurturing Living Environment for Urban ChildrenAs an inheritor of the nation’s future, children should be given the assurance to
live and grow in the best possible environment. It is our dream that they would
become a persevering, progressive and as well as a well-behaved generation both
physically and mentally. In order to achieve that, it is important for the children
to be provided with a safe and secure environment to grow up. The research
objective is to identify the characteristics of safe and nurturing environment for
urban children. The data were collected through focus group interviews with
children age 10 and 11 in a research participatory workshop in Sekolah
Kebangsaan Seksyen 7, Shah Alam. There were 28 students involved in the
workshop. The results indicated the two significant characteristics that promote a
safe and nurturing environment for children to roam freely are positive parents
and community support. (Abstract by authors)
Mariatul Liza Meor Gheda Habizah Sheikh Ilmi2020-12-14T00:44:10Z2020-12-14T00:44:10Zhttp://library.oum.edu.my/repository/id/eprint/1277This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12772020-12-14T00:44:10ZApplication of reflective papers in civil engineering education: a case studyThe purpose of this study was to investigate the effect of reflection on students' performance and assessment in civil engineering. In this study, the students in the final semester of a civil engineering programme were divided into two groups: the first group was tasked with writing a reflective paper, and the second group, a control group, was not required to write a reflective paper. Both groups were then assessed through a test based on the content of a lecture. The data were analysed in two parts. The first part comprised examination of the content of the reflective paper and its impact on students' performance. In the second part, the performance of both groups of students was compared. A research hypothesis was specified and tested. The hypothesis was tested through two independent samples t-test to determine whether there was a significant difference in the mean result between these two groups of students. The study revealed that the use of reflection in civil engineering education potentially could improve students' performance. (Abstract by authors) Ena Kartina Abdul Rahman S.K Rahman Abdul Aziz Md NorJiann Tan Soon Hoe Yap Yok Mamdouh Mahmoud Zahran El-Said2020-10-07T08:07:15Z2020-10-07T08:07:27Zhttp://library.oum.edu.my/repository/id/eprint/1244This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12442020-10-07T08:07:15ZCorporate Governance of Open and Distance Learning (ODL) Institutions: Special Reference to Open University MalaysiaCorporate governance refers to a system that controls the relationship
between the company (board of directors / director/ management team)
and stakeholders. The corporate failures of Enron, Arthur Andersen,
Worldcom, Parmalat, Kirch, Grand Tibidabo, Royal Dutch Shell and
many others are claimed to be related to weak or a lack of corporate
governance. In the private education industry, open and distance
learning (ODL) methods have become increasingly popular. In Asia
itself, there are seven out of eleven mega universities (universities with
over 100,000 active students in degree-level courses) in the world.
These include Allama Iqbal Open University, Pakistan, Open
University of China, Indira Gandhi National Open University,
Sukhothai Thammathirat Open University, Thailand, Universitas
Terbuka, Indonesia, and Korea National Open University. In Malaysia,
ODL is also offered by the private universities such as the Open
University Malaysia (OUM), Wawasan Open University (WOU),
Universiti Tun Abdul Razak (UNIRAZAK) and Asia eUniversity
(AeU). Different from most of the public universities which are not a
body corporate, all ODL institutions in Malaysia are companies and
therefore subjected to good and proper corporate governance for
sustainability of the business. This paper examines the corporate
structure of ODL institutions with special reference to OUM, which is
the first ODL institution in Malaysia. The main objective of this paper
is to analyse the governance framework which is applicable to ODL
institutions. The research methodologies adopted by this paper are
doctrinal and statutory analysis. (Abstract by authors) Tuan Fatma Tuan Sulaiman Zuhairah Ariff Abd Ghadas2020-10-05T06:25:12Z2020-10-05T06:25:12Zhttp://library.oum.edu.my/repository/id/eprint/1228This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12282020-10-05T06:25:12ZContinual Quality Improvement of Online Course Delivery Using Perceived Course Learning OutcomesThe objective of an education programme is to enable its learners to successfully achieve the programme outcomes. Programme outcomes can be effectively mapped into the courses within a programme. The achievement of the course learning outcomes can therefore be used to indicate the achievement of the programme outcomes. In an effort to ensure the continuous quality improvement of the education services offered, the Open University Malaysia uses a survey instrument to capture the perception of learners on the contributions of the various parts of online course delivery in their achievement of the expected learning outcomes. Such learners' perceptions are seen important in sustaining their motivation and persistence in completing their studies. There are 19 items measured using 5-point Likert scales and one open-ended response. The items cover the online course delivery parts including course module, workload, resources, learning tasks, online forum interactions, assessments, learning platform, overall online course organisation and the learning experience. Additional items measuring the learners' motivation, attitude, engagement and satisfaction were also included. The targeted population in this study are all the learners in 40 fully online courses offered in January 2017 semester. The findings help the university to identify the perceived effectiveness of the aspects of the online course delivery and the correlations between the items to the learners' motivation, attitude, engagement and satisfaction. Multiple regressions were also used to analyse the relationships. The output is an online course evaluation system that facilitates continual quality improvement efforts. [ABSTRACT FROM AUTHOR] Thirumeni Subramaniam Nur Amalina Diyana Suhaimi 2020-10-05T06:11:24Z2021-05-30T14:36:25Zhttp://library.oum.edu.my/repository/id/eprint/1241This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12412020-10-05T06:11:24ZUnderstanding purchase intention of university students towards skin care productsThe purpose of this paper is to examine the factors which will contribute to consumers’ purchase intention on skin care products. Four factors, namely, brand awareness, brand association, perceived quality and brand loyalty, were included in this study.Jia En LeeMei Ling Goh Mohd Nazri Mohd Noor2020-09-14T06:22:27Z2020-09-14T06:22:27Zhttp://library.oum.edu.my/repository/id/eprint/1186This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11862020-09-14T06:22:27ZModerating effect of goal orientation on the relationship between academic self-efficacy, learner characteristics and learning achievement in an open distance learning (ODL) based higher education institutionThis study focuses on factors influencing learning achievement in an Open-Distance-
Learning environment of a higher education institution. This study explores the
relationship between academic self-efficacy and individual learner characteristics on
learning achievement (learning transfer, generalisation, and maintenance). Moreover,
this study investigates the role of learner goal orientation. The objectives of the study
are, first, to investigate a proposed model to represent theoretical relationship between
academic self-efficacy, learner characteristics and learning achievement. Secondly, to
confirm learner goal orientation moderates the relationship between learner selfefficacy
and training effectiveness. The measures employed in the study are adopted
from past studies; goal orientation, self-efficacy and learning achievement using a fivepoint
Likert scale. The study utilised purposive sampling. Respondents are
postgraduate students from Open University Malaysia (OUM). Analysis was done by
using SmartPLS. Findings indicate that hypothesis were supported. Norsiah Aminudin Zahir Osman Zorah Abu Kassim Mohd Ezanni Jaafar2020-09-14T06:19:48Z2021-09-04T10:44:11Zhttp://library.oum.edu.my/repository/id/eprint/1224This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12242020-09-14T06:19:48ZEvaluation of an Alternative Education Programme for Undocumented Children in Sabah: a Case Study This study is an evaluative case study of the Alternative Education Programme (AEP) offered by an Alternative Learning Centre (ALC) in Sabah, Malaysia. Adopting a qualitative research approach based on the CIPP Model of Evaluation by Stufflebeam (1983), seven research questions were formulated to determine the context, input, implementation, and outcomes of the programme from the perspectives and narratives of the stakeholders in this ALC - the target group (community and parents), implementors (Head Teacher and teachers), and students (current and past). The semi-structured interviews with individuals and focus groups were analysed by way of the matrix method. This, together with findings from analysis of documents and class observations, generated insight into the context i.e. role and significance of the AEP and the ALC in the community and the level of support, importance and expectation placed upon the education provided. Findings on the input aspect pointed towards a lack of resources both physical (facilities and trained teachers) and financial (upkeep of ALC dependent on donations and sporadic funding). In terms of process, although there was congruency between the planning and implementation, several emergent issues were identified which
ALC education were demonstrated through increased cognitive and affective skills, with these acquired knowledge utilised to secure jobs as teacher assistants, retail assistants, and in small private enterprises. The findings of the study raise implications on the depth and value of the education provided in the ALC in general. Among these are the need for (i) validation of the teaching and learning in the form of a more tangible or defined curriculum, (ii) alignment of learning content to those offered in government schools, (iii) extension of schooling beyond Year 6, (iv) trained and qualified teaching personnel, (v) involvement of stakeholders (corporations, government bodies and agencies) to alleviate funding challenges, and (vi) the eventual integration or inclusion of ALC learning as a form of acceptable pathway for further education and better job opportunities (Abstract by Author) Rose Patsy Tibok2020-09-14T06:10:34Z2021-09-04T10:47:27Zhttp://library.oum.edu.my/repository/id/eprint/1227This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12272020-09-14T06:10:34ZDeterminants of Green Practices Adoption Behaviours Amongst Airline Passengers in MalaysiaPrevious studies on green practices in airline industry have been devoted to observing
efforts to reduce cost, drivers influencing environmental commitment and passenger
perceptions of the green image associated with airlines. Scant research exists on
addressing airline passenger’s attitude and behaviour towards green practices adoption.
Therefore, passenger’s attitude towards green practices adoption and the relationship to
green practices adoption behaviour is worthy for empirical studies. Furthermore,
Theory of Planned Behaviour (TPB) has yet been employed to investigate green
practices adoption in airline industry. TPB was thus employed as a theoretical
underpinning in this study and was modified by adding two independent constructs of
perceived consumer effectiveness and perceived sacrifice. This study attempts to
investigate the influence of TPB components on voluntary green practices adoption
amongst airline passengers in Malaysia. Furthermore, this study aims to investigate the
distinct contribution of perceived consumer effectiveness and perceived sacrifice on
green practices adoption behaviour. Subsequently, a model will be proposed to explain
green practices adoption behaviour. This study employed intercept survey to collect
data. Self-administered questionnaires were distributed to respondents who have
travelled by air and have flown from or to Kuala Lumpur International Airport or Kuala
Lumpur International Airport 2 in the past 12 months. A total sample size of 400 was
determined by employing convenience sampling. 400 questionnaires had been
distributed and 379 were deemed usable. Results obtained from data screening
indicated that missing data, outlier and normality were not substantial problems for the
collected data. Besides, validity, reliability and unidimensionality had been established
for this study. Results of hypotheses testing indicated that two hypotheses were not
supported. Perceived behavioural control and perceived consumer effectiveness were
found not to influence green practices adoption behaviour. Findings of this study are
expected to enable effective and efficient implementation of green practices. Successful
implementation of green practices subsequently helps airline companies, government
and policymakers to reduce wastes, costs and minimize negative impacts to the
environment. (Abstract by Author)Lim Jin Wong, 2020-09-01T06:40:03Z2021-11-11T06:28:59Zhttp://library.oum.edu.my/repository/id/eprint/1232This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12322020-09-01T06:40:03ZIndirect Relationship between Leadership Style, Organisational Commitment and Academic Employee Performance in Malaysian Online Distance Learning InstitutionsThe purpose of this study is to investigate the mediating effect of
organizational commitment on leadership style and employee performance
relationships in Malaysian online distance learning higher institutions. To
analyse the causal relationships among organisational commitment,
leadership style and employee performance, the Structural Equation Model
was adopted. The model utilises the Partial Least Square procedure on data
collected from a survey that yielded 206 usable questionnaires. The results
showed that leadership style enhances organisational commitment in
Malaysian online distance learning higher institutions. It also revealed that
organisational commitment mediates the relationship between leadership style
and employee performance. It is vital to do the research utilising experimental
design by using longitudinal data in Malaysian online distance learning higher
institutions via vigorous measures. The findings suggest that the relationship
between leadership style and employee performance may reside in the
influence of organisational commitment on employee performance, and that
organisational commitment plays a crucial role in the Malaysian online
distance learning higher institutions. This research is one of the first known
efforts to use the bootstrapping technique to test the significance of the
mediation effect in Malaysian online distance learning higher institutions. (Abstract by authors) Zahir OsmanSin Chun Loo Raemah Abdullah Hashim Norsiah Aminudin2020-08-19T01:53:08Z2020-08-19T01:53:08Zhttp://library.oum.edu.my/repository/id/eprint/1231This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12312020-08-19T01:53:08ZIdentifying Factors Affecting Choice of Counseling Theory among Counselors in Malaysia Psychotherapy theory is an essential element in effective counselling
sessions. The theories used not only assist the counsellors in handling their
sessions with appropriate techniques, but also guide the counsellors to
conceptually understand the issues that are confronted by the client. The
purpose of this study is to identify the potential factors leading to the choice of
counselling theory among counsellors in Malaysia. This study is intended to
analyse the main reasons behind counsellors’ choice of theoretical orientation
in their readiness to provide counselling services in Malaysia. Sixty
questionnaires were distributed to randomly selected counsellors. However,
only thirty-one (n=31) were accepted for analysis using percentage and
mean. A quantitative approach was used, where the participants completed
an instrument named Theoretical Contributing Factors Scale which consists
of nine (9) sub-scales of potential factors. The findings demonstrated that
internal factors were the most significant contributing factors for the
participants in selecting their counselling theoretical orientation. This study
will also encourage other researchers to explore further the factors that
contribute to theoretical orientation selection among practicing counsellors in
a larger sample. (Abstract by authors) Hazrul Hizam Karim Fatimah Yusooff 2020-08-19T01:45:49Z2020-08-19T01:45:49Zhttp://library.oum.edu.my/repository/id/eprint/1229This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12292020-08-19T01:45:49ZRole of Attitude as a Mediator in the Relationship between Entrepreneurial Education and Intention to Become an Online Entrepreneur among Online Distance Learning Students in MalaysiaThis study focuses on evaluating the indirect relationship among
entrepreneurial education, attitude and intention to become an online
entrepreneur among students in Online Distance Learning higher institutions
in Malaysia. To assess the indirect effect of attitude on the relationship
between entrepreneurial education and intention, the Structural Equation
Model technique was employed. The model was designed and later analysed
using the Partial Least Square procedure on data collected from a survey that
yielded 317 usable questionnaires. The results demonstrated that attitude has
a mediating effect on the relationship between entrepreneurial education and
intention to become an online entrepreneur among students in Malaysian
Online Distance Learning higher institutions. The findings suggest that Online
Distance Learning institutions should give a greater emphasis on
strengthening entrepreneurial education and attitude to ensure their Online
Distance Learning students have strong intention to become online
entrepreneurs. (Abstract by authors) Zahir Osman Ratna Khuzaimah Mohamad Zulhairi Zakariah Liana Mohamad2020-07-27T02:45:31Z2020-07-27T02:45:31Zhttp://library.oum.edu.my/repository/id/eprint/1221This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12212020-07-27T02:45:31ZTeam-Based Learning : A Design - Based Research for Business Education in a Private University in SarawakTeam-Based Learning (TBL) is a student-centred learning approach that is effective to
improve students’ learning outcomes, knowledge, and higher-order thinking skills by pro-
moting active learning in teams, which are strongly required for business education. There is evidence of improved student learning with TBL, but research on the strategies to im-
prove business student learning with the implementation of TBL and descriptions on how does TBL affect learning outcomes among business students are still ambiguous. There-
fore, this study was designed to gain knowledge and understanding of the implementation
of TBL in business education in a private university in Sarawak. The purpose of this design-based research is to design and develop a TBL learning environment for business students in higher education and evaluate the approach to examine the students’ percep-
tion towards TBL and teamwork. Specifically, this study determined the instructional needs of the business students and examined the elements and strategies to improve the TBL activities for business students based on their instructional needs. Finally, the TBL approach was evaluated to determine the students’ perception towards TBL and whether
TBL could improve learning outcomes. This study is divided into three phases that are derived from the KEMP’s Model. The three phases are the needs analysis phase, the de-
sign and development phase, and the implementation and evaluation phases. Mixed meth-
ods were used for data collection among thirty business students and two instructors from a private university in Sarawak. The data collected from the interviews in the needs analysis phase intended to investigate the current instructional issues faced by six
business students and two instructors. The findings from the needs analysis and data
collected from the semi-structured interviews and an online survey during the design and
development phase provided an overview of the elements and strategies needed for the design of the TBL environment from both students and instructors’ perspectives. Finally,
data was collected from thirty students during pre and post-implementation surveys using
the Evaluation of Team-Based Learning Questionnaire during the evaluation phase. The results of this study found that the current instructional issues faced by the business stu-
dents are lack of interactivity, lack of learning skills, insufficient practical exposure, and
personal efforts issues. The findings also indicate that TBL activities can be improved
based on the four phases of TBL, namely Pre-Class Preparation, Individual Readiness Assurance Process (I-RAP) Test, Team Readiness Assurance Process (T-RAP) Test, and
Application Exercises. There was no significant difference (p>0.05) found in the students’
perception towards TBL and teamwork after the implementation of the learning approach.
There was also no significant relationship (p>0.05) between the students’ perception to-
wards TBL and their learning outcomes. However, the students’ perception towards TBL and teamwork were good. This would indicate that the business students positively per-
ceived TBL, and their test scores seemed to have improved with the implementation of
TBL. Further studies could be conducted to determine whether TBL was effective for
different courses in business education as well as in other subject areas. (Abstract by Author) Ki, Yen Ping2020-07-27T01:33:27Z2021-09-04T10:45:41Zhttp://library.oum.edu.my/repository/id/eprint/1226This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12262020-07-27T01:33:27ZAmalan Kepemimpinan Instruksional Guru Besar Untuk Meningkatkan Pencapaian UPSR: Kajian Kes Di KedahGuru besar (GB) bertanggungjawab mengaplikasikan amalan terbaik dalam kepemimpinan instruksional selari dengan hasrat yang terkandung dalam Pelan Pembangunan Pendidikan Malaysia (2013-2025) untuk memastikan setiap sekolah mempunyai GB yang berkualiti melaksanakan tugas sebagai pemimpin instruksional untuk memacu prestasi sekolah secara keseluruhan (KPM, 2013). Objektif kajian ini adalah untuk mengkaji amalan kepemimpinan instruksional GB bagi meningkatkan pencapaian Ujian Pencapaian Sekolah Rendah (UPSR). Kajian ini turut mengkaji cabaran yang dihadapi oleh GB sebagai ketua pemimpin instruksional untuk meningkatkan pencapaian UPSR. Peserta kajian terdiri daripada GB, penolong kanan dan ketua panitia dari dua buah SJKC di daerah Kuala Muda Yan (KMY), Kedah yang terdapat peningkatan pencapaian UPSR. Kajian pelbagai kes ini mengumpul data melalui temu bual, pemerhatian dan dokumen sekolah. Hasil kajian menunjukkan GB telah melaksanakan kepemimpinan instruksional secara meluas yang menyokong kelima-lima dimensi Model Kepemimpinan Instruksional Weber (1996) iaitu: menetap misi sekolah, mengurus kurikulum dan pengajaran, menggalakkan iklim pembelajaran yang positif, menyelia dan meningkatkan kualiti pengajaran guru, dan menilai program pengajaran dari segi kemajuan pembelajaran murid. Hasil kajian ini telah mengenal pasti dua dimensi amalan kepemimpinan instruksional yang baharu, iaitu merancang dan menguruskan pelan peningkatan akademik dan mendapat sokongan dan sumber dari luar. GB menghadapi lima cabaran utama yang berkaitan dengan aspek murid, guru, waris, kewangan, dan kekangan masa sebagai ketua pemimpin instruksional untuk meningkatkan pencapaian UPSR. Kajian menunjukkan bahawa kepemimpinan instruksional perlu diamalkan dengan berkesan oleh GB untuk meningkatkan pencapaian akademik. Hasil kajian ini mencadangkan kajian lanjutan untuk membentuk model kepemimpinan instruksional dalam konteks pendidikan di Malaysia. (Abstract by Author) Tai, Lay Keng2020-07-27T01:31:14Z2021-09-04T10:44:45Zhttp://library.oum.edu.my/repository/id/eprint/1225This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12252020-07-27T01:31:14ZThe Relationship Between Authentic Leadership Style and Employee's Mood, Motivation and Creativity in Institutions of Higher Education The higher education system in Malaysia has recently demonstrated rapid growth along with the rapid technological development, changing nature of business process, and the growth of new leadership in the education sector. The function of mood, motivation, and creativity (MMC) in the institutions of higher education (IHE) has initiated the need to strategize to enhance the effectiveness of leadership for improved organisational performance and productivity. The lack of effective leadership at IHE levels is evident, which potentially affects the employees’ organisational performance. In addressing the phenomenon, this quantitative study comprehensively assessed the authentic leadership style (ALS) and mood, motivation, and creativity (MMC) in the Malaysian higher education institutions using the questionnaire survey approach. This study utilised structural equation modelling using partial least squares (PLS-SEM), which revealed significant and positive relationships between ALS and MMC. Thus, this study concluded that the use of ALS improves the overall performance of the employees in the Malaysian IHE towards achieving the status of a developed country. (Abstract by Author) Sanjeeta Sidhu2020-07-27T01:30:20Z2021-09-04T10:42:14Zhttp://library.oum.edu.my/repository/id/eprint/1220This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12202020-07-27T01:30:20ZCausal Effects of Triz Engineering Design Knowledge on Engineering Design Creativity Among the Undergraduate Engineering Students Malaysia is heading towards innovative economy that emphasizes creativity and innovation. Engineers are required to be more creative and innovative to be globally competitive. As such, engineering education is instilling creativity and innovative skills among undergraduate engineering students through engineering design using the Theory of Inventive Problem Solving (TRIZ). TRIZ has been taught in engineering courses in several higher institutions in Malaysia. However, there is insufficient empirical study on the causal effects of TRIZ engineering design knowledge on the actual improvement of engineering design creativity among undergraduate engineering students in Malaysia. The theoretical framework of the present study consists of one exogenous construct (TRIZ engineering design knowledge), two mediating constructs (engineering design self-efficacy and intrinsic motivation), one moderating construct (instructor support) and one endogenous construct (engineering design creativity). Survey was carried out on 302 undergraduate engineering students in three local institutions who have received TRIZ training. The data were analysed through a process of multivariate analysis namely Structural Equations Modeling (SEM) using Analysis of Moment Structures (AMOS) software version 21. The result showed that TRIZ engineering design knowledge, engineering design self-efficacy and intrinsic motivation have significant positive effect on engineering design creativity. Engineering design self-efficacy has significant positive effect on intrinsic motivation. Both engineering design self-efficacy and intrinsic motivation partially mediated the relationship between TRIZ engineering design knowledge and engineering design creativity. The instructor support does not act as the moderator between TRIZ engineering design knowledge and engineering design creativity. The findings contribute significantly to the teaching of TRIZ in engineering education. (Abstract by Author) Keong Chee Sheng2020-07-19T07:51:17Z2021-09-04T10:43:32Zhttp://library.oum.edu.my/repository/id/eprint/1223This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12232020-07-19T07:51:17ZRelationships Between Job Related Competency, Communication Competency, Agreeableness, Job Satisfaction and Intention to Stay in Spa Industry Among Spa Therapists in MalaysiaThe emergence of the spa industry had created job and economic opportunities formation,
specifically for the tourism industry to lead as discussed in the 2012 Global Spa and
Wellness Summit in Bali. The spa industry has contributed more than $106 billion in the
wellness tourism globally, and had generated more revenue than any other sector in the
tourism industry. In Malaysia, the spa industry has increased to over 200% since 2002
and has the potential to continously grow. Under the Malaysian Economic
Transformation Program (ETP), the spa industry is earmarked as one of the twelve
initiatives budgeted for tourism development. However, the industry is not without its
problems. Besides competition from other tourism sectors and also from neighbouring
countries, the spa industry in Malaysia needs to address issues which include the shortage
of therapist expertise and providing excellent service. It was reported that the “lack of
talent” in the spa industry is caused by high staff turnover when compared with the other
services in the tourism industry. Only a few studies were conducted on the matter through
its contribution to the industry, while holistically, the human capital development is
equally important in supporting the tourism industry in Malaysia. This study explores
factors that consists of job satisfaction, job related and communication competencies and
agreeableness among spa therapists which may influence their intention to stay. The
research methodology for this study explained the research design that includes sampling,
questionnaire design, data collection procedures, proposed research framework, and
techniques of data analysis. The sample technique chosen for this study is
disproportionate stratified random sampling method. A self-administered methodology
approach were deployed to collect data of the respondents comprised of spa therapists
who work with registered hotels and resort spas in Malaysia. A small scale data collected
during the pilot test of this study has been analysed for the validity and reliability test.
The results of the study revealed that only communication competency has a significant
positive direct relationship with intention to stay. In contrast, job related competency and
agreeableness have insignificant direct relationship. However, job satisfaction mediated
the relationship between job related competency, communication competency and
agreeableness and intention to stay among spa therapists in Malaysia. In future, this study
can be carry out by considering other type of position in spa industry, to strike a balance.
Longitudinal studies also been proposed in order to have a better understanding of
behaviour of spa therapist over a long period of time. Other suggestion, future study can
investigate the possible use of other motivational factors as a moderating variable.
Similarly, this study suggests future study to investigate the possible use of other
personality factors such as conscientiousness, neuroticism, openness to experience, and
extraversion as well with other competencies variables as the independent variables. (Abstract by Author) Nor Fairuz Syazana Nor Fauzi2020-07-19T07:48:09Z2021-09-04T10:40:33Zhttp://library.oum.edu.my/repository/id/eprint/1218This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12182020-07-19T07:48:09ZThe Effect of Graphic Organizers and Instructional Scaffolding on Argumentative Writing Performance Among TESL Undergraduates The present study investigated the effect of graphic organizers and instructional scaffolding on argumentative writing performance among TESL undergraduates. The study employed a quasi-experimental research using the pre-test and post-test design involving 90 TESL undergraduates being placed equally in three different groups underwent lessons on argumentative essay writing using different delivery modes,
modes comprising of four stages of learning for a duration of four weeks. During the intervention period, three small groups of TESL undergraduates from the GOIS and GONI delivery modes were video-recorded to investigate on how they communicate in their groups. After the intervention, a semi-structured interview was carried out. A total of 9 students (GOIS, n=3; GONI, n=3; NGNI, n=3) were interviewed and the interviews were audio-recorded. The one-way ANCOVA was used to analyse the argumentative writing performance among the TESL undergraduates. The percentages were used to compare the overall percentages of Comm between the GOIS and GONI delivery modes while the qualitative data from the semi-structured interview of the three delivery modes were analysed using the constant comparative approach. Results showed that the group which underwent the GOIS delivery mode performed significantly better in the overall argumentative essay writing performance (p<.05) compared to their counterparts in the GONI and NGNI delivery modes. Additionally, in terms of the overall frequency of conjunctions and overall frequency of argumentative elements, the results indicated that both the GOIS and GONI groups performed significantly better (p<.05) than the NGNI group. In terms of overall percentages of , the GONI group outperformed the GOIS group. The findings from the semi-structured interview revealed that the GOIS group experienced learning better compared to the GONI and NGNI groups. The research confirmed that the GOIS and GONI delivery modes are effective in enhancing argumentative writing performance among TESL undergraduates. In line with this, the research ends with a recommendation for educators to adopt these delivery modes in t argumentative writing skills are enhanced.
(Abstract by Author) Jayasari Lingaiah2020-07-14T03:46:00Z2021-09-04T10:38:53Zhttp://library.oum.edu.my/repository/id/eprint/1217This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12172020-07-14T03:46:00ZDifferential Effects of Video Assisted Lecture and Didactic Lecture on Accuracy of Nursing Diagnosis, Satisfaction, Self-confidence and Simulation Design Among Nursing StudentsThe teaching of nursing process is inclusive of formulation of nursing diagnosis. Accurate formulation of nursing diagnosis is crucial to guide the nursing care for patients. Despite its importance, good formulation of nursing diagnosis is still deficientcompetency among nurses. The aim of this study was to examine the differential effects of video assisted lecture (VAL) and didactic lecture (DL) on accurate formulation of nursing diagnosis for medical and surgical scenarios among nursing students. Subsequent to this, students’ satisfaction, self-confidence and simulation design were also investigated. This experimental study employed After-Only design. Nursing students were randomly assigned to two groups either video assisted lecture group (n= 33) ordidactic lecturegroup (n= 33). The research tools used in this study were D-Catch Guide for Diagnoses and National League Nursing questionnaire. Analyses were conducted using Mann-WhitneyU test, Wilcoxon Paired Signed-Rankstest and independent t test. The mean scores differences for accuracy of nursing diagnosis were higher for Post Test 1 and Post Test 2 with VAL for both medical and surgical scenarios compared to DLscores. However, there were no significant differencesin accuracy of nursing diagnosis between VAL and DL for the Post Test 1 (p= .182) and Post Test 2 (p= .090) for medical scenario and Post Test 2 for surgical scenario,(p = .131). In addition,there was a significant difference in accuracy of nursing diagnosis between VAL and DLfor the Post Test 1 (p= .001) for surgical scenario. The Wilcoxon Paired Signed-Ranks test withinVAL for the accuracy of nursing diagnosis in medical scenario showed no significant difference (p=.102). But, there was a significant difference withinVAL for accuracy of nursing diagnosis in surgicalscenario(p= .001). In addition,the Wilcoxon Paired Signed-Ranks test withinDL for the accuracy of nursing diagnosis inmedical scenario showed no significant difference (p=.014). However, there was asignificant difference withinDL for accuracy of nursing diagnosis in surgical scenario(p=.001). Overall, the VAL revealed higher mean scores than DL for satisfaction, self-confidence and simulation design. But, there were no significant differences in satisfaction (p= .180), self-confidence (p= .586) and simulation design (p= .519) between VAL and DL. In conclusion,both the VAL and DL are apparently effective for teaching the subject on nursing diagnosis. The satisfaction, self-confidence and simulation design from both the teaching methods were the same for the nursing students. Thus,it implies that simulation such as video canbe embedded with teaching for nursingdiagnosis. (Abstract by Author) Jayah K. Pubalan2020-07-13T03:46:49Z2020-07-13T04:11:29Zhttp://library.oum.edu.my/repository/id/eprint/1185This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11852020-07-13T03:46:49ZModelling the underpinning factors of word of mouth (WOM) intentions of students in an ODL institutionThe purpose of this research is to examine the impact of the predictors – quality of
service, students perceived satisfaction, and university image on word of mouth
(WOM) intention in an open distance learning (ODL) institution. Understanding the
expectation of customers is an important component in the marketing kit. Competitive
market among educational institution lead educational institutions to think of ways to
improve the marketing strategy. The paper also investigates the mediating effect of
university image and student perceived satisfaction on WOM intentions of students on
the institution. Online survey questionnaires were distributed to 1012 students who are
studying at an ODL institution. The sample is selected from the various learning centres
and selection is based on the number of semesters these students have been studying at
the institution. For the purpose of the research the sample are those who have completed
six semesters of study at the institution. The items in the questionnaire were developed
using existing constructs. The findings showed that student perceived satisfaction;
quality services and university image have a positive and significant impact on word
of mouth intention at p 0.05. This study establishes the fact that the quality of services
provided, the image of the university and how students feel about the services are
predictors of word of mouth intention of students about the university. (Abstract by authors)
Norlia Goolamally Mazuin Omar Azleen Ismail2020-07-13T03:41:59Z2020-09-23T01:57:42Zhttp://library.oum.edu.my/repository/id/eprint/1211This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12112020-07-13T03:41:59ZAntecedents of Students’ Loyalty: the Case of an Open and Distance Learning InstitutionResearch on student loyalty has predominantly concentrated on traditional university
setting and on full time students and very less concentrated on open distance learning
universities where the students are part time students. The purpose of this research is to
examine the relationship between the factors leading to student loyalty in open distance
learning universities. Specifically, the objective of this research is to examine the
relationship between Perceived Service Quality, Perceived E-Service Quality, and
University Image as mediator on Student Loyalty in Open University Malaysia.
Data was collected from students pursuing their studies at Open University Malaysia.
Data was collected from sixteen learning centres throughout Malaysia. A purposive
convenient sampling technique was used for this research where a sample size of 752
respondents was obtained. Analysis from the data indicated there was a positive
significant relationship between Perceived Service Quality and University Image.
Perceived Service Quality was also found to have a positive significant relationship with
Student Loyalty. Similarly, it was also found that there was a positive significant
relationship between Perceived E-Service Quality and University Image. Perceived EService
Quality was also found to have a positive significant relationship with Student
Loyalty. University Image was also discovered to act as a mediator for the relationship
between Perceived Service Quality and Student Loyalty. Similarly University Image was
also discovered to act as a mediator for the relationship between Perceived E-Service
Quality and Student Loyalty.
This research has provided a measurement scale specific to measuring service quality to
open distance learning universities and facilitate in improving the marketing strategies in
open distance learning universities. (Abstract by Author) Yon Rosli2020-07-13T03:38:57Z2020-07-13T03:38:57Zhttp://library.oum.edu.my/repository/id/eprint/1210This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12102020-07-13T03:38:57ZFactors Influencing Employee Work Performance in the Water Utility Industry in the State of SelangorClean water is essential for health and well-being. Everyone has the right to access clean drinking water for their basic needs. However, in 2013, WHO and UNICEF reported that a total of 1.3 billion people did not have access to safe water. Malaysian government has embarked on water sector reformation effort and constitutional amendment to make the water utility industry sector more efficient as well as to improve the customer orientation of service provision. Although the supply of treated water has achieved a relatively high standard, unfortunately, the Non-Revenue Water (NRW) rate is currently at 35 percent which is considered as a major inefficiency in water industry that must be addressed. Therefore, the aim of this study is to examine the factors influencing the employee work performance in water utility industry. This study will explore the factor of organisational commitment, transformational leadership, job characteristics among employees of water utility industry which may influence the employee work performance with the mediating effect of employee engagement. Studies have examined the relationship between these factors but there is no clear and comprehensive answer especially in relation to work performance in the water utility industry. A self-administered approach is deployed to collect data from 455 respondents comprising of the executive and non-executive employees of Pengurusan Air Selangor Berhad. The findings revealed that factors of organisation commitment and transformational leadership had no significant relationship, while job characteristics was confirmed to have a significant relationship with employee work performance in water utility industry in the state of Selangor. The findings also revealed that all other three indirect hypotheses used in this study were supported. These provide evidences on the role played by employee engagement as a mediator variable between organisation commitment, transformational leadership and job characteristics with work performance among the employees of water utility industry. Future study should consider conducting longitudinal and qualitative studies to re-examine the dynamic nature of the effects of organisational commitment, transformational leadership, job characteristics and employee engagement on employee work performance to provide further insights regarding the probable outcome. This approach will also enable future researchers to get deeper insights and understanding of the problem setting. (Abstract by Author) Zainuddin bin Othman2020-07-13T03:37:21Z2021-09-04T10:34:39Zhttp://library.oum.edu.my/repository/id/eprint/1209This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12092020-07-13T03:37:21ZAntecedents and Outcomes of Service Recovery Satisfaction: a Study Among Open University Malaysia Students in Klang Valley, MalaysiaResearchers and practitioners often pay less attention to service recovery research
compared to service quality or customer satisfaction particularly in the context of open
and distance learning (ODL) in Malaysia. More importantly, the antecedents and
outcomes of service recovery satisfaction are often given less emphasis by the ODL
institutions in their efforts to gain advantages in the current higher education
environment. Based on past literature, four dimensions of justice were used to develop
a theoretical understanding of the antecedents of service recovery satisfaction and its
outcomes. This study investigated the relationships between justice dimensions
(distributive, procedural, interpersonal, and informational), university image, service
recovery satisfaction, and customer future outcomes (trust, word of mouth, repurchase
intention and loyalty). Data were collected through a survey of 303 OUM students in
Klang Valley, Malaysia who experienced service failure and service recovery. This
study proposed and tested a framework via Partial Least Square Structural Equation
Modeling (PLS-SEM). The results reveal a significant relationship between justice
dimensions and service recovery satisfaction in terms of procedural and interpersonal
justice. Service recovery satisfaction had a significant effect on all customer outcomes
understudy. The inclusion of the university image as moderators were found out does
not moderate the relationship between justice dimensions and service recovery
satisfaction, implying that the university image does not have a significant interaction
effect on this relationship. Therefore, the result of the study will help the managers and
professionals to better understand how the antecedents and outcomes of service
recovery satisfaction are important for the organisation, and how to deal with the
customers in service failure situations to maximise the organisation profit. These results
have important implications for marketing theory and business practicality. (Abstract by Author) Mohd Rushidi Mohd Amin2020-07-13T03:15:17Z2020-07-13T03:15:17Zhttp://library.oum.edu.my/repository/id/eprint/1184This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11842020-07-13T03:15:17ZThe learning styles amongst lifelong learners in Sekolah Pondok according to KOLB learning style inventory (KLSI) in Penang, MalaysiaLifelong learning and experiential learning, two separate terms but relatively having
the same meaning. The nature of the learners in lifelong learning is well received as
enjoying the journey towards the pursuit of knowledge for both personal and
professional purposes. Experiential learning involves experiences in the learning
process supported by reflection. At OUM, most of the learners are working adults.
Lifelong learning is well connected with experiential learning regarding the learning
process. This study intends to observe the views of lifelong learners from the
perspective of experiential learning by Kolb (2017). The study aims to determine the
types of learning styles practiced by lifelong learners in Sekolah Pondok Sg. Bakap,
Seberang Prai. The views from the lifelong learners in Sekolah Pondok Pondok Tuan
Guru Haji Yusoff, Sg. Bakap, Seberang Prai are gathered and fit in the Nine Learning
Styles of the Kolb Learning Style Inventory Version 4.0 (KLSI 4.0). Qualitative
approaches are used by triangulation techniques to ensure that the information obtained
is more accurate, valid and reliable, then measured through the determiners adapted
from Kolb & Kolb (2017). The findings based on the qualitative data shows that the
learning styles have fulfilled most of the KLSI, some of the evidence seems to be
unique due to the nature of the programme. It enables us to understand the process of
learning and their unique method of learning. By strengthening the realisation of how
they learn will create insights on the level of metacognitive control of their learning
process, hence will enable us to create the rubric as a guide in designing the lesson on
online learning at OUM. (Abstract by authors) Zahari Hamidon Hamidah Mat Khairul Hamimah Mohammad Jodi Zulaika Zakariah2020-07-13T03:03:31Z2021-09-04T10:37:09Zhttp://library.oum.edu.my/repository/id/eprint/1208This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12082020-07-13T03:03:31ZEmotional Distress in Adolescents and Its Association With Emotion Suppression and Cultural Orientation: a Case Study Globalization has brought 21 st century education to Malaysia as evidenced by the Malaysian Education Blueprint 2013-2025. In order to produce students who are able to compete and achieve globally, students are educated to be analytical, critical, and innovative and to construct their own knowledge. 21 st century education together with technological advancement can prime students to become more individualistic although collectivism with a large power distance still prevails in the general society. The prevailing culture however is an invisible but strong force and the concern is that a mismatch between what is encouraged in the classroom and what is expected outside the classroom will not only prevent successful educational change but will produce a dissonance that can cause distress to students leading to increased mental health risks. Can a mismatch in cultural orientation between the adolescent and society cause an increase in emotional distress among the adolescents? Can emotion suppression which is an emotion regulation strategy that is valued in a collectivistic society be detrimental to our adolescents? This study is quantitative in nature and uses adolescent students as sample to find out whether emotion suppression is linked to an increase in distressing emotions and whether the consequences of emotion suppression is linked to the cultural orientation of the students. Students who mainly use emotion suppression experience significantly more depressive symptoms than students who mainly use cognitive reappraisal and this finding is significant among the collectivistic students. (Abstract by Author) Chung, Yee Choong2020-07-11T08:02:34Z2021-09-04T10:38:00Zhttp://library.oum.edu.my/repository/id/eprint/1205This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12052020-07-11T08:02:34ZUnderstanding Malaysian parents’ experiences in obtaining diagnosis, caregiving and educating their children with Autism Spectrum Disorder (ASD) towards Inclusive Education Inclusive education is the way forward for special education needs students in the 21st
century and children with autism spectrum disorder are among the most difficult of
special education students to handle. In order for inclusive education to be successful for
this group of students, parent-teacher collaboration and cooperation is essential. It is
therefore most important for teachers and parents to understand each other. The objective
of this study is to explore parents’ experiences in obtaining a diagnosis, caregiving and
educating their ASD children as well as their future aspirations for them. This is to
enhance mainstream as well as special needs educators’ understanding of parents who
often face a psychological loss termed ambiguous loss which can result in family crisis
when their child is diagnosed with autism spectrum disorder (ASD). The intended study
is a qualitative study and will be done through face to face interviews; asking parents
caring for their ASD children open questions on the four areas in order to obtain rich and
thick data. The data obtained will be transcribed and analysed via phenomenological
analysis in order to provide the unique perspectives of Malaysian parents in these four
areas. [Abstract by author]Allan Chen U Hon2020-06-21T07:43:02Z2020-06-21T07:43:02Zhttp://library.oum.edu.my/repository/id/eprint/1203This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12032020-06-21T07:43:02ZGender Boardroom Quotas: A Survey of Malaysian Corporate DirectorsA number of countries have introduced gender boardroom quotas by which firms are required to appoint at
least a certain number or proportion of women to their boards. Subsequently, the government of Malaysia, in
2011, introduced the policy of having at least 30 percent women on corporate boards. This study seeks the
opinion of corporate directors on whether they are supportive of the policy. In addition, we examine if the
characteristics of the respondents influence their opinion. A questionnaire survey was conducted on a sample
of 84 directors who sit on the boards of listed companies in Malaysia. A majority of the respondents believe
that there should not be any quota for both genders. Some of the respondents comment that it is not gender
that matters; what is more important is the quality of individuals who sit on the board. We find that women
are indifferent, while a majority of the men do not agree with the policy. In addition, directors who have a
family relationship with any other directors tend not to favour the policy, compared to those who do not have
any family relationship. We also find that a majority of the respondents do not agree that women directors
could enhance firm financial performance and social responsibility activities; neither do a majority of them
agree that women could curb unethical conducts. This study is important to the policymakers in that the results
provide insights on the issue of whether the 30 percent quota is necessary. (Abstract by authors) Ku Nor Izah Ku Ismail Intan Maiza Abd Rahman Ifa Rizad Mustapa Shamsul Nahar Abdullah2020-03-20T13:03:57Z2020-03-20T13:04:28Zhttp://library.oum.edu.my/repository/id/eprint/1181This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11812020-03-20T13:03:57ZExploring factors affecting postgraduate student retention when enrolling via accreditation for prior experiential learning (APEL)Retaining of postgraduate Masters Degree students’ are often scrutinised, as are subsets
of graduate students such as under represented populations. However, little emphasis
is placed on the largest component of graduate education, namely, students enrolled in
master’s degree programmes. When a student registers in an academic programme at a
university, both enter into a partnership intended to culminate with the student earning
a masters degree awarded by the institution. Both have responsibilities in this
partnership, students must put in the effort to complete the intended programme
successfully, while institutions must provide appropriate resources to allow students to
succeed. An increasing number of students are enrolling in the Master Degree
programmes through Accreditation of Prior Experiential Learning (APEL) in Open
University Malaysia (OUM). Although students enrol into a programme for a variety
of reasons, their completion rate for the Masters programme does not commensurate
with the initial enrolment numbers. The purpose of this research is to explore factors
affecting postgraduate students’ retention when enrolling via accreditation of prior
experiential learning (APEL) in Open University Malaysia. Results will be analysed
through a series of descriptive statistics of factors like; 1) self-motivation and 2)
academic performance that contributes to the students’ commitment to stay in their
programmes. This study is important as it aids open distance learning institutions to
remain sustainable. Nooraini Youp Norazah Mohd Suki2020-03-20T13:03:52Z2020-03-20T13:03:52Zhttp://library.oum.edu.my/repository/id/eprint/1193This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11932020-03-20T13:03:52ZMy story to tell Mansor Fadzil2020-03-19T03:05:30Z2020-03-19T03:06:20Zhttp://library.oum.edu.my/repository/id/eprint/1190This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11902020-03-19T03:05:30ZPerceived challenges in open and distance learning among nursing students of Open University Malaysia: A descriptive analysisOpen and distance learning (ODL), a structured learning whereby the students and
instructors are separated by time and place, is currently the popular trend among
working adults across the nation. From higher nursing education perspective, it must
be made accessible, affordable and flexible to allow the nurses to cope with the
demands and pressure of busy work and family commitments that give rise to several
challenges. Hence, the main objective of this study is to examine perceived challenges
in ODL among undergraduate nursing students of Open University Malaysia (OUM).
The study employed quantitative approach by using close-ended questionnaires.
A convenience samples of registered nurses (RNs) undertaking Bachelor of Nursing
Sciences (BNS) programme (n = 81) completed the face-to-face questionnaires. Data
analysis using descriptive statistics collected from 81 respondents from five OUM
learning centres. The perceived areas of challenges were grouped into: perceptions of
ODL for continuing education; perceived challenges facing ODL students;
instructional related challenges; and institutional related challenges. Surprisingly, the
findings indicate that BNS students are facing only some extent of challenges in their
learning particularly within their own circles with perceived challenge highest on
financial constraints (54.3%). However, they demonstrate positive perception of ODL
for continuing education with the majority (70.4%) agreeing that it is relevant with
current teaching-learning strategy. There is no obvious indication of perceived
challenges instigates from instructional and institutional factors as the majority
disagree (51.9%) that they are facing unhelpful course information and lack of
direction; and (46.9%) disagree lack / delayed of important information, respectively.
Above all, the findings address students’ concerns in improving student experiences,
and enhanced instructional and institutional contributions that marked the achievement
of ODL outcomes. In essence, this study has shed some light into challenges faced by
ODL nursing students and the strategies to further ameliorate the implementation of
ODL. (Abstract by authors) Saedah Muda Yee Bit-Lian2020-03-19T03:04:24Z2020-03-19T03:05:20Zhttp://library.oum.edu.my/repository/id/eprint/1191This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11912020-03-19T03:04:24ZShaping futures of prison inmates and former prisoners via higher education: A conceptual study on social return on investment assessment for stakeholdersCompanies largely play a role in corporate social responsibility (CSR) programmes by
engaging with stakeholders including employees, customers, investors, communities
and suppliers for financial, environmental and/or social impacts. Contribution quantum
is rarely assessed or calculated when it concerns CSR as it is explicitly recognised as
the willingness of an organisation to contribute to the community within the ethical
norms of charity although strategically CSR can increase revenues by decreasing risks
and costs. This study highlights the unique contributions of various stakeholders who
wish to make positive and sustainable impact on the socially challenged community –
the prisoners. One such engagement is the provision of undergraduate and postgraduate
programmes for prisoners in selected Malaysian prisons by Open University Malaysia
(OUM), with the partnership of the Prisons Department of Malaysia. It is an economic
empowerment programme to rehabilitate and educate its inmates and create
employment opportunities if and when they are released. Social Return On Investment
(SROI) is a method for measuring and communicating values that incorporates social,
environmental and economic impacts to stakeholders. It is an accounting of value
created by the activities and the contributions that made the activity possible. Results
will be expressed in a ratio of total benefits (a sum of all the outcomes) to total
investments (a sum of all costs involved). The purpose of this conceptual study is to
calculate the ratio of Ringgit Malaysia (RM) of social value created for every RM1
spent on its activities. Inmates who are accepted into OUM’s programmes attend
face-to-face tutorials conducted by OUM tutors and sit for examinations in the prison.
They are supported by OUM’s online learning management system where they manage
their studies, submit their assignments and access the digital library. (Abstract by authors) Santhi Raghavan Tuan Fatma Tuan Sulaiman Bibi Nabi Ahmad Khan Jamil Ramly2020-03-19T03:03:08Z2020-03-19T03:04:13Zhttp://library.oum.edu.my/repository/id/eprint/1192This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11922020-03-19T03:03:08ZWhy ODL is an alternative for visually impaired learners in 21st centuryOpen and distance learning (ODL) as “a way of providing learning opportunities that
is characterised by the separation of teacher and learner in time and or place; …the use
of a variety of media… [For] two-way communications that allow learners and tutors
to interact; [and] the possibility of occasional face to face meetings between tutor and
learners (COL’s; 2009). Today, ODL allows learners to access instruction and learning
materials including those with disabilities. With regard to this new era of learning
approach, it raised several significant questions as to why visually impaired learners
choose to pursue their study in ODL institution, does ODL accommodate visually
impaired learners’ for higher education particularly in the 21st century? This is a
qualitative study which in-depth interviews being done on 10 visual impaired graduates
either with low vision or totally blind who were studying in OUM, to find out why they
chose ODL University to pursue their study. Besides, this study is also meant to detect
what is their main difficulties and needs in the ODL environment. The finding indicated
that ODL is an alternative for visually impaired to pursue their higher degree although
they had face some accessibilities issues. (Abstract by author)Huey Siew Wong 2020-03-19T03:02:08Z2023-02-01T01:37:22Zhttp://library.oum.edu.my/repository/id/eprint/1180This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11802020-03-19T03:02:08ZStudents engagement in Open University Malaysia Graduate Centre (OUM GC): Does information seeking behaviour plays a role?The objective of this study is to examine the relationships between Information Seeking
Behaviour (ISB) and engagement of students in Open University Malaysia Graduate
Centre (OUM GC). A literature review was undertaken to develop the instrument.
Face-to-face data collection method was adopted. A total of 89 respondents from
convenient sampling was analysed to answer the research hypotheses. A factor analysis
was performed on the independent variable to manage the items and discover new
constructs as a way to contribute to the area of study. The Kaiser Meyer Olkin figure
is reported to be 0.77, indicating validity of the model. Cronbach Alpha for all variables
are reported to be above 0.70, indicating reliability. There is a relationship between
information seeking behaviour and student engagement as designated in the regression
model. This paper will also give more information to ODL universities which can help
them in their decision making process and ability to allocate resources. (Abstract by authors) Shahril Effendi Ibrahim Mohamad Afzhan Khan Mohamad Khalil2020-03-19T02:58:51Z2020-03-19T03:02:04Zhttp://library.oum.edu.my/repository/id/eprint/1179This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11792020-03-19T02:58:51ZEducating the B40 group of societies towards a sustainable environment: A case study on Rukun Tetangga Jelapang’s achievementThis paper presents the findings made on a research carried out in Jelapang Tambahan,
Ipoh, Perak. There are 220 households, mostly from B40 category families, and was
identified as one of the dengue-prone villages in the Kinta District. A total of 4,812
dengue cases were detected at end of November 2014 with 13 fatalities, of which some
of the fatal cases came from this village. The villagers were ignorant of the importance
of keeping the environment clean. Twelve (12) illegal dumpsites were detected in this
village prior to the start of this research. An action committee was formed which
comprised representatives from Rukun Tetangga Jelapang, the Solid Waste
Management Corporation and Ipoh City Watch, with the role of educating the Jelapang
Tambahan folks through a series of campaigns and recycling projects. Using Ajzen and
Fishbein (1980)’s Theory of Planned Behaviour Model as a guiding factor and Kolb
(1984)’s Experiential Learning Theory, the education project via Trash-to-Cash
sustainable recycling was launched on 4 April 2015. A collection centre within the
community was established where participants were requested to turn in their
recyclables twice a month in exchange for cash. Recyclables collected were segregated,
weighed and recorded every month from April 205 to November 2016. Contributors
were paid cash in exchange for the recyclables brought to the centre. The data collected
were then tabulated and analysed to establish the trend. Results obtained showed that a
total of 8,900 kg of recyclables have been collected giving the participants a
supplementary income of RM3,850. The 12 illegal dumpsites prior to the start of the
project have disappeared, fatal dengue cases had dropped drastically, and the recycling
rate was 13.1% which is higher than the national rate of 10% in 2016. Thus, the
outcome of this study can help create an impact to the society by changing their
behaviour if the right approach is used to educate them. (Abstract by authors)Richard Ng Thinakaran Sarangabanly Pandian Sarangabanly2020-03-09T01:27:13Z2020-03-09T01:27:59Zhttp://library.oum.edu.my/repository/id/eprint/1178This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11782020-03-09T01:27:13ZAssessing the quality of translated modules in an ODL institution: the OUM experienceOpen University Malaysia (OUM) is one of the pioneers of open and distance learning
(ODL) in Malaysia. English is the main medium of instruction at OUM. However, the
Malay language is the national language of the country and it is estimated that 55% of
OUM adult learners are from the Malay speaking background, thus there is a necessity
to produce bilingual modules to meet their needs and improve their access to education.
The university has produced 82 bilingual modules as of May 2018. At OUM, the Centre
for Instructional Design and Technology (CiDT) is responsible for developing learning
materials in OUM, including Portable Document Format (PDF) modules and video
lectures. A total of 2,431 modules and 288 video lectures, as of September 2018, have
been produced. The overall purpose of this paper is to determine whether a relationship
exists between the quality of translated modules and the translators’ qualifications. This
research finding is also concerned with creating a pool of competent translators to
further enhance the quality of translated modules. The basic design of data for this
research paper was gathered from a translation project for OUM’s Cluster of Business
and Management conducted in six phases from July 2013 to May 2015. This research
will review selected modules against the translators’ background and the quality ratings
given by OUM academics. A total of 53 translated modules from English to Malay will
be reviewed. It is hoped that the findings will help OUM gain new insights into ways
of coming up with quality translated modules to meet the needs of learners. (Abstract by authors) Nooni Ezdiani Yasin Nazrai Ahmad Zabidi Normahliza Aman P. Rajesh Kumar Woo Tai Kwan 2020-03-09T01:26:05Z2020-03-09T01:27:00Zhttp://library.oum.edu.my/repository/id/eprint/1187This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11872020-03-09T01:26:05ZMonitoring students’ metacognition in KSSR classroomThe ability to think critically is essential for students to face the challenges of the 21st
century. Students should be equipped with the skills as those skills will help them to
solve problems, make wise decisions and analyse information. One of the approaches
to cultivate critical thinking is by monitoring their metacognition. Thus, the purpose of
the study is to explore the methods of monitoring students’ metacognition used by
teachers in KSSR (Primary School Standard Curriculum; Kurikulum Standard Sekolah
Rendah) classroom. Six primary school teachers were purposely selected in the study.
Qualitative design was utilised where they were interviewed separately and probing
was done to elucidate or illuminate the issue of study. Observation was also done as a
method for methodology trigulation. The data from both sources was recorded and
transcribed. Data coding was used to analyse the data where the transcribed text was
segmented and labelled to form descriptions, main ideas as well as themes. These
emerging themes were analysed and interpreted. The findings suggest that the studentcentred
approach exercised in the curriculum has enabled students to share and discuss
information among them. The teaching techniques which include questioning
approach, asking students to predict outcome and provide reasons were also employed.
Formative assessment such as indirect questioning with diverse assessments were also
exercised in monitoring students’ thinking about thinking or metacognition. (Abstract by authors) Wirawani Kamarulzaman Rosnani Hashim2020-03-09T01:24:38Z2020-03-09T01:25:59Zhttp://library.oum.edu.my/repository/id/eprint/1177This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11772020-03-09T01:24:38ZAchieving service excellence through mystery shoppingTo stay at the forefront of the education industry, OUM stays motivated and strong
with a refreshed and revived #DareToDream motto. Over the past few years, we have
realised our goal and made it happened through various reengineering developments
either structurally, technologically or physically to remain fit for purpose for the future.
However, in this age where there is intense competition in the education industry, to
function like before is no longer sufficient and appropriate. Thus, OUM takes a step
back and proactively makes an effort to ‘understand and listen to the voice of the
students’ through Mystery Shopping. This paper will present the results of the mystery
shopper programme conducted at OUM. For this pioneer project, the research team has
selected at random OUM students to serve as mystery shoppers since they are familiar
with the academic environment and their expectations may be more in line than an
outside shopper. The measurement instrument consists of 50 items based on five
constructs. The questionnaire was developed based on a six-point Likert scale from
Strongly Disagree to Strongly Agree and followed by open-ended questions for
shoppers to give comments and suggestions. Data analysis showed that the average
mean score for the five categories are in the range of 4.77–5.01. Although results are
on the high side for most items, there are some items in each of the five constructs
which require attention. Mystery shopping is an accurate and efficient and effective
method to gain in-depth knowledge of customers’ satisfaction and it should be part of
the university’s strategic activity. (Abstract by authors) Norlia GoolamallyYah Mee Hii Muzliati Ahmad Murad2020-01-15T06:18:34Z2020-01-15T06:18:34Zhttp://library.oum.edu.my/repository/id/eprint/1174This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11742020-01-15T06:18:34ZAccreditation of prior experiential learning and democratisation of education: empirical evidence using multiple regression analysisAccess to education is still a worldwide problem due to various inequalities. The
Malaysian Qualifications Agency (MQA) introduced the Accreditation of Prior
Experiential Learning (APEL) mechanism which enables individuals who have work
experience but lack in formal academic qualifications to pursue their studies at higher
educational institutions. APEL Centre is an approved assessment centre for MQA. The
main purpose of this study is to examine the relationship between service quality
provided by APEL Centre, awareness on APEL and democratisation of education.
A literature review to build the research instrument. Survey questionnaires were
administered and a total of 168 were usable responses from Open University Malaysia
(OUM). Face-to-face data collection procedure was adopted. A total of 63% of the
respondents were aware of the entry requirements using APEL whereas 27% needed
more clarification. The candidates who obtained the services from APEL Centre were
interested to gain admission in Diploma (3%), Degree (58%) and Master (39%)
programmes in Malaysia. The data collected were cleaned and issues related to data
normality (Kurtosis < 3.00; Skewness < 1.00) were primarily resolved. The Cronbach
Alpha for service quality of APEL Centre (a = 0.97), awareness on APEL (a = 0.94)
and democratisation of education (a = 0.96) were far above acceptable. The reported R
square (0.54) indicated goodness of fit of the total regression model. Service quality
provided by APEL Centre (p = 0.01) and awareness on APEL (p = 0.02) were both
significant variables when examined against democratisation of education in OUM.
The empirical evidence given clearly implies that APEL can help increase access to
education. The role of informal and non-formal education can heighten global
citizenship of the candidates. Future researchers are recommended to validate the
existing measurement by performing confirmatory factor analysis and qualitative
interviews to narrow the methodological gap available. (Abstract by authors) Afzhan Khan Mohamad Khalilafzhankhan@oum.edu.my Widad Othman Nurul Amanina Muhamad Jufari Aznan Ariffin2020-01-10T02:46:17Z2021-08-08T10:02:01Zhttp://library.oum.edu.my/repository/id/eprint/1173This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11732020-01-10T02:46:17ZMediating effects of generation Y work values’ in human resource practices and employee retention in MalaysiaEmployee retention has received much attention especially in Western world. However
it has generated limited empirical research in Malaysia despite its perennial importance.
Employee retention can improve the organisation’s competitive advantage which is
currently one of the biggest challenges faced by organisations. Low employee retention
or in other words, high employee turnover in Malaysia hovered around 16%from 2009
to 2016 and out of which, 78% of the total turnover was contributed by the
manufacturing sector. The working environment in the manufacturing sector is
generally more hazardous and strenuous in nature comparatively with other sectors.
Additionally, Generation Y representing over 50% of the total work force and hold
predominant role in the employment market in Malaysia are known to have different
work values as compared to their predecessor generations thus making employee
retention even more complex. Therefore, organisations should not structure a one-sizefit-
all and generic employee retention practices. Instead careful planning and
implementation of human resources practices will be required with the aim to retain
Generation Y at their workplace. Moreover, it has been argued that monetary human
resource practices i.e. compensation and pay is no longer sustainable and instrumental
for employee retention. Hence, in this light, this study focuses on non-monetary human
resource practices such career development, succession planning and work life balance
to prove its 7 research hypotheses where there are other human resource practices
beyond compensation which could retain employees. The Generation Y work values
do have mediating effect in the relationship of the human resource practices and
employee retention. Additionally, the population of this study will be individuals
employed in the electrical and electronics manufacturing organisations and the sample
size will be a minimum of 384. A mixed method research will be employed to integrate
the quantitative and qualitative research with the aim of providing a more complete
understanding of the research problem. (Abstract by authors) Sarita Beram Shah @ Rajaram Mohamad Afzhan Khan Bin Mohamad Khalil Raemah Abdullah Hashim2020-01-10T02:42:04Z2020-01-10T03:23:01Zhttp://library.oum.edu.my/repository/id/eprint/1172This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11722020-01-10T02:42:04ZThe impact of learner profiling on social skillsThe purpose of this study is to describe the use of personality traits dimensions to
predict skills. This paper focuses on the social competency dimension. The study also
explored some basic questions about why learners learn, what are their main barriers
and what are the expected rewards. Two intake groups were used in this study: 1041
September 2017 learners and 278 May 2016 intake students. May 2016 intake students
are in their 4th semester during September 2017. An online instrument was developed
based on literatures. The findings indicated that the top reasons for students to study
were to obtain higher qualification (39.1%), personal growth (25.5%) and career
advancement (23.3%). The findings also confirmed that work and family situation is
the main barrier in adult students learning. All dimensions which include the big five
personality traits, self-efficacy, self-directedness, attitude towards education and
motivation towards achievement show significant correlation to the social competency. (Abstract by authors) Thirumeni T Subramaniam Nur Amalina Diyana Binti Suhaimi Mohammad Naim Bin Ismail Siti Aishah Binti Hashim Ali2020-01-10T02:38:42Z2020-01-10T03:20:47Zhttp://library.oum.edu.my/repository/id/eprint/1171This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11712020-01-10T02:38:42ZLearners’ perception of OUM video lecturesLeveraging on information and communication technology (ICT) has enabled
education providers to come up with creative ways of engaging with learners. As a
result, learners are constantly being exposed to new ways of learning and collaborating
with their peers. Also, accessibility to affordable smart devices with fast connections
has only intensified the integration of technology into the education sphere. Open
University Malaysia (OUM) has long recognised this trend and has been actively
developing various tools to deliver its learning materials through the online model. One
such tool is its online video lectures. This paper describes an exploratory study of OUM
learners’ perception of video lectures for certain courses in their studies. The study is
based on a survey questionnaire to determine learners’ expectations and preferences
for the video lectures used in OUM and also on what other additional features, if any,
should be included. The motivation of this research is to help the institution make an
informed decision on the future development of video lectures based on the feedback
of learners so that they are aligned with the expectations of OUM learners. (Abstract by authors) P. Rajesh Kumar Woo Tai Kwan Nazrai Ahmad Zabidi Evy Sofia Ariffin2020-01-10T02:34:47Z2020-01-10T03:19:49Zhttp://library.oum.edu.my/repository/id/eprint/1170This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11702020-01-10T02:34:47ZHealthcare workers’ satisfaction on sbar tool for handover in a private hospitalNursing handover is indispensable and functions as information exchange, care
continuity, and fundamental to safe and quality patient care. Healthcare workers
conduct shift handover in a background of chaotic, frequent interruptions, within
limited timeframe. Healthcare workers’ satisfaction on shift handover directly and
indirectly affects the patient’s safety and standards of care. Aims: To explore
satisfaction on the SBAR tool for handover among healthcare workers in a private
hospital. Design: A descriptive cross-sectional study. Setting: A private, multispecialty
hospital (84-bed capacity). Population and Sample: Purposive sample
(n = 89) of nurses and PCAs working in all the departments participated with voluntary
participation and anonymity ensured, at 72% response rate. Data Collection:
Anonymous self-administered questionnaire (Handover Evaluation Scale) with
14-item of 7-point Likert-type scale were returned within a one-week timeframe. Data
Analysis: Descriptive statistics on demographics with frequency, percentage, mean and
standard deviations. Statistical (inferential) analyses were run on HES responses and
correlation with demographic variables. Narrative comments to open-ended questions
were analysed qualitatively by summarising key themes. Results: Healthcare workers
are found to be satisfied with SBAR for handover, with total score of 71.64 (SD = 8.81)
in the range of 14-98. Associations are discovered between certain demographics and
respondents’ satisfaction. Key strengths and limitations of SBAR, and suggestions for
improvements are collected and all the above discussed pertaining to implications.
Conclusion: Healthcare workers are satisfied with the use of SBAR for handover. There
are associations between demographics with SBAR satisfaction. Key strengths,
limitations, and suggestions for improvement in relation to SBAR are discussed. (Abstract by authors) Lee Hua Yik Raijah A. Rahim Rosnida Abu Bakar2020-01-10T02:29:29Z2020-01-10T02:47:21Zhttp://library.oum.edu.my/repository/id/eprint/1169This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11692020-01-10T02:29:29ZDocuments organisation strategies of Open University Malaysia (OUM) postgraduate students Students doing research would normally download documents from the Internet on to
their desktop for later use. However, these documents are not easily found again as the
documents are saved indiscriminately in multiple folders on their desktop. This study
aims to investigate students’ document organisation strategies on their desktop
primarily. The study includes 128 Open University Malaysia (OUM) postgraduate
students with personal desktop of at least 10 Portable Documents Format (PDFs) files.
Personal Information Management (PIM) is an interesting research field exploring
individual's activities of acquisition, organisation, maintenance, retrieval and sharing
of information (Lush, 2014). Research has shown that PIM activities have an important
influence on the learning processes, particularly university students engaging in many
documents from various sources (Jacques & Fastrez, 2014). Data regarding their
personal desktop documents were collected using survey method. The questionnaire
was administered using Google Form. Two distinct categories of students’ organisation
strategies were identified in this research, which are piling and filing. A discussion of
these results is provided. We will then recommend personal information management
organisation strategies for postgraduate students doing their research project. A proper
information management organisation strategy will lead to the development of efficient
information management skills of the student. Jaspal Kaur Naranjan Singh Fathin Fakhriah Abdul Aziz2020-01-10T02:21:30Z2020-01-10T03:18:28Zhttp://library.oum.edu.my/repository/id/eprint/1168This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11682020-01-10T02:21:30ZApplication of rasch model in measuring the quality of health and wellness final exam questionsThe assessment of the Health and Wellness module includes two components, 60% for
the continuous examination and 40% for the final examination paper. In this paper we
discussed the performance of students in the final examination paper which comprises
40 MCQs (MCQ). The 40 MCQ were constructed based on the Table of Test
Specification developed by the subject matter experts at the faculty. The difficulty level
of the questions was based on the 5:3:2 proportions. This ratio produces 20 MCQ at
lower difficulty level, 12 MCQ at moderately difficult and 8 MCQ at higher difficulty.
Results of 764 students were analysed based on their ability and item difficulty of the
40 MCQ using RaschWinsteps 4.01 software. Person Item Map Distribution (PIDM)
showed that the item measure is between -3.62 to +4.97 logits and the person measure
is between -1.28 to +4.09 logits. This finding indicated that while person ability
exceeded item difficulty at the lower logit continuum of the Rasch model, at the upper
logit continuum, some items are at higher difficulty level compared to students’ ability.
Item difficulty and separation indices statistics for both person and item are also of
concern in this study. To ensure and enhance reliability and validity of the questions,
it is highly recommended that the subject matter experts review the questions before
applying it again in another exam or depositing it in the item bank system. Norlia Goolamally Suhaila Abdul Hamid Ahmad Zulkarnain Ramli Raijah A. Rahim2020-01-10T02:14:56Z2020-01-10T02:47:08Zhttp://library.oum.edu.my/repository/id/eprint/1167This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11672020-01-10T02:14:56ZEvaluation of final year master’s project course learning outcomes in open university MalaysiaLearning outcomes are statements on what students should know, understand and can
do upon successful completion of a course. Achievement of the learning outcomes is
an important criterion for a programme to be awarded with an accreditation
qualification by Malaysian Qualifications Agency (MQA). Evidence from teaching and
learning evaluation needs to be justified to demonstrate that the learning outcomes have
been achieved. In line with this direction, the purpose of this study is to evaluate the
learning outcomes of final year master’s project according to course learning outcome
and learning domain determined by MQA. This evaluation is carried out by analysing
supervisor’s feedback on their supervised student and student feedback themselves.
The survey instruments were administered for postgraduate learners in the academic
session of 2018, measuring to what extent that course completion has met the learning
outcomes and fulfil the learning domain skills required. To strengthen the evidence,
result obtained from master’s project report awarded by supervisors and reviewers were
compared according to report chapters, programme and learning outcomes perceived.
The findings were discussed to highlight the concern, strength and weakness from the
evaluation made. Several recommendations for continuous improvement and support
were proposed to influence the quality of the course and achievement of the learning
outcomes. Hazalina Hashim Sharifah Rosfashida Syed Abd Latif 2020-01-10T01:57:53Z2020-07-11T02:10:02Zhttp://library.oum.edu.my/repository/id/eprint/1166This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11662020-01-10T01:57:53ZOnline examination for takaful basic examination – a license to practice certificate: a Malaysian caseThe purpose of this study is to examine the extent of effectiveness of the online
examination using electronic learning management system (e-LMS) services in the
Malaysian Takaful sector for Takaful Basic Examination (TBE). TBE is conducted
through online examination which is a web-based examination system (ES). The TBE
is an entry qualification for all those who intend to become registered takaful agents in
the financial services industry promoting takaful products and services. The term
Takaful refers to the concept of Islamic insurance based on mutual cooperation, where
both risks and funds are shared between the insured and insurer. TBE is a mandatory
license-to-practice qualification to enhance the competency and professionalism of
takaful agents. It is also an induction for individuals who intend to pursue a career in
Takaful. The study also aims to address issues concerning quality of services by
focusing on the following: ease of use, information security and reliability and its role
in influencing customer adoption of electronic services, as well as the mechanisms of
monitoring and control over these services. The research employed the analytic and
descriptive methodology, by collecting secondary data on candidates sitting for the
examination. This was then compared to the passing rate from the year 2012 until 2016.
The findings show that online examinations have succeeded in attaining significant
customer satisfaction by improving electronic services, facilitating electronic
transactions, improving processing performance and enhancing the specifications of
electronic services. In addition, the Takaful institutions have achieved effective
communication with their customers as well as speeding up of applications. However,
there is an absence of awareness and guidance for candidates about the e-examination
system. The results of this research led to some recommendations to improve the
electronic services provided by Takaful institutions in order to enhance customer and
institution’s satisfaction. (Abstract by authors) Jamil Ahmad Bibi Nabi Ahmad Khan Santhi Raghavan Tuan Fatma Tuan Sulaiman2020-01-10T01:21:18Z2020-01-10T01:21:18Zhttp://library.oum.edu.my/repository/id/eprint/1165This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11652020-01-10T01:21:18ZGrammatical issues in preparing bilingual examination questions at a tertiary ODL institutionThis paper examines grammatical problems in bilingual examination papers at an Open
Distance Learning tertiary institution. Bilingual examination papers evoke multiple
problems particularly when aiming for equal meaning in both languages and no
grammatical errors. Errors may persist even with extensive care and diligence. Errors
may be problematic for both learners and the academicians grading the papers. English
- Malay translation is a popular area of study in Malaysia with numerous papers but, to
date, we found no literature examining grammatical problems in translating
examination questions from English into Malay, nor Malay into English, particularly
in the context of ODL institutions that provide bilingual examination questions. This
absence evokes questions on the nature of the grammatical (and syntactical) problems.
This paper examines bilingual examination questions selected from multiple
disciplines to ascertain the types of errors that appear in them. These findings are
compared to errors from other genres. Analysis shows two areas of grammatical errors:
in verbal elements (VP) and prepositional phrases. This may be because these
constituents require knowledge of the semanticity more than structure and form.
Knowledge the specific kind of errors here may help the institution to provide training
for people involved focusing on the specific area where it is needed. (Abstract by authors) Hazidi Abdul Hamid Che Norazlina Mohamad2020-01-10T01:16:45Z2020-01-22T00:21:55Zhttp://library.oum.edu.my/repository/id/eprint/1164This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11642020-01-10T01:16:45ZTeaching and learning via chatbots with immersive and machine learning capabilities Chatbot is a computer program that simulates human conversation through voice
commands or text chats or both. Chatbots are designed to convincingly simulate how a
human would behave as a conversational partner. Chatbots with artificial intelligence
technology can be used to teach the students by turning a lecture in a series of messages
to make it look like a standardised chat conversation. The paper describes the
development of intelligent chatbots that had been built for Java programming course.
Most of the learning courseware/systems to learn Java programming language are
merely repository of static and monotonous contents such as hyperlinked online
tutorials, video lectures, etc. In order to address these shortcomings, seven text-based
conversational chatbots for the students to learn Java in an interactive and engaging
manners had been built. Each of these chatbots focuses on different programming
concepts or constructs. These chatbots support learning of Java via problem-solving
steps through “learning by doing”. The unique features of these chatbots are (i) The
chatbots are self-contained, interconnected and are able to initiate a learning process
for a particular learning outcome and provide feedback to a student as they are working
through problems; (ii) These chatbots are able to engage the learners’ in the “one-toone” session of the problem-solving process for more than one-hour through
conversing with a student; and (iii) It supports immersive learning in order simulate the
realistic scenarios and environments that give learners the opportunity to practice skills
and interact with the simulated tutor. These chatbots acquired its intelligence through
a hybrid approach that combines pattern-matching technique and machine learning
algorithm in order to formulate its responses. The feedback from the students who used
these chatbots and the effect of these chatbots on the students’ understanding of the
subject matter were favourable as discussed in the paper.
(Abstract by author) Nantha Kumar Subramaniam2020-01-09T08:03:53Z2020-01-09T08:03:53Zhttp://library.oum.edu.my/repository/id/eprint/1163This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11632020-01-09T08:03:53ZMOOCs Readiness: The Scenario in MalaysiaThis study seeks to investigate the readiness levels of adult students studying in Malaysian higher education institutions. The online questionnaire used in this study consists of 18 demographic variables and 43 items based on six constructs: technical competencies, communication competencies, social competencies, self-efficacy, self-directedness, and readiness. With a sample of 413 respondents, the constructs were evaluated using measures based on students’ self-identification with each item. Descriptive statistics depict competency, demographic profile of students, and level of readiness. The statistical analyses used for this study were Pearson correlation, multivariate analysis of variance, and structural equation modelling. All six constructs were reliable with Cronbach’s alpha (α) above 0.7. Findings indicate that self-efficacy was significant for massive open online course readiness, and additional factors that could influence this readiness are explored. The findings from this study provide important input towards designing effective massive open online courses. (Abstract by authors) Thirumeni Subramaniam Nur Amalina Diyana Suhaimi Latifah Abdol Latif Zorah Abu Kasim Mansor Fadzil2020-01-09T00:31:39Z2020-01-09T00:31:39Zhttp://library.oum.edu.my/repository/id/eprint/1162This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11622020-01-09T00:31:39ZLearning kits as online learning guidelines in Master of Early Childhood education programmeThe master degree programme in early childhood education is a postgraduate degree
programme in Open University Malaysia (OUM) designed for adult students wishing
to further their studies in early childhood online. The learning kit was organised to
become a guide and companion to students learning adventure in this programme. Thus
this paper discusses the use of learning kit as online learning guideline for students
enrolled in the Master of Early Childhood Education (MECHE) programme in OUM.
This paper will also describe how learning kit can be used to assist online students in
their studies for one semester. In this study, a total of 20 students from MECHE
programme were selected purposively. Quantitative data was taken from questionnaires
and qualitative data was taken through interviews and open ended questions. The data
was analysed using the thematic analysis. The result showed that the students found the
learning kit easily accessible and helpful in guiding them to study in this course. (Abstract by authors) Mahani Abdul Malik Aliza Ali2020-01-09T00:27:17Z2020-01-09T00:32:11Zhttp://library.oum.edu.my/repository/id/eprint/1161This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11612020-01-09T00:27:17ZCybersafety in education for the 21st century: A comparative study of Malaysia and ThailandEducation for the 21st Century must recognise cybersafety issues faced by students in
schools. Cybersecurity threats are everywhere and students must be able to cope with
an environment where cyber threats and risks persist. What are these threats and risks
and how do students in Malaysia and Thailand handle them? This paper attempts to
compare and contrast cybersafety issues among school students in Malaysia and
Thailand. The sample for this survey comprised 1,896 students from Malaysia and
1,336 students from Thailand. The quantitative research approach was used to explore
and confirm relationship among variables. Four important factors influencing
cybersafety among students in Malaysia comprise i. availability of help through
significant others, parents and teachers (including counsellors), ii. accessing negative
sites, iii. tendency to hide things from parents, and iv. feeling of discomfort when
surfing negative sites. On the other hand, factors in Thailand include: i. ready
availability of help if bullied or proper avenues are available, ii. victim of
cyberbullying, iii. experiences of cyberbullying, and iv. experiences with accessing
negative websites. The findings showed high construct reliability and high construct
validity which was confirmed through Structural Equation Modeling. The study
showed that Malaysia and Thailand’s cybersafety issues differed significantly (p < .05)
in 6 constructs, i.e. i. existence of problematic situations or negative experiences, ii.
peer pressure, iii. parent-children gap, iv. sexting, v. cyber-bullying, and vi. dealing
with negative experience or mediation strategies. The study recommended the
following: i. parents in both Malaysia and Thailand should play a pivotal role in their
children’s well-being in cybersafety issues, ii. Malaysia and Thailand should develop
local-based strategies to suit local contexts in cybersafety issues, and iii. overcoming
new cyber risks in Malaysia and Thailand should follow best practices in other
countries which have successfully overcome them. (Abstract by authors)Seng Thah Soon Kuldip KaurPhilip Ling2020-01-03T03:40:35Z2020-01-03T03:40:35Zhttp://library.oum.edu.my/repository/id/eprint/1160This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11602020-01-03T03:40:35ZContinuous quality improvement in module development in an ODL institutionOpen University Malaysia (OUM) is an open distance learning (ODL) institution;
adopting the blended learning pedagogy which provides flexibility and timeeffectiveness
for self-paced study to its learners. Learners do self-learning most of the
time. This calls for quality learning materials to support the learning process in an ODL
setting. OUM responded to this call by leveraging on Internet-based technology to
deliver educational content such as e-modules, video lectures, e-forums etc. to its
learners. Learners can now access the University’s e-content (2,431 e-modules and 288
video lectures) anytime, anywhere, via OUM’s learning management system,
myINSPIRE. Using descriptive and inferential statistics as the main analytical tool,
this study aims to gain insight into learners’ feedback on one of the core learning
materials – the e-modules. Responses from learners from various programmes and
clusters were collected via online surveys for two semesters (January 2018 and May
2018). A total of 238 and 488 learners responded to the January and May surveys
respectively. This paper discusses thee-modules in 10 dimensions from the
instructional design perspective encompassing areas such as the design, formatting,
self-check and activity questions, organisation of the content, ease of reading, graphics
as well as overall satisfaction. The results of this study would be able to provide some
insights to the education provider on the quality of the e-modules from the instructional
design perspective. (Abstract by authors)Chooi Chea Chiam Tai-Kwan WooSzu Ming Lim 2020-01-03T03:28:01Z2020-01-03T03:28:01Zhttp://library.oum.edu.my/repository/id/eprint/1159This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11592020-01-03T03:28:01ZCapacity building through graphic design software
usage in Open University MalaysiaIn the rising economy and fast paced technologies, companies are finding ways to build
the capacity of their workforce using cheaper or free technology solutions that can
collaborate, share, develop the relevant knowledge and skills. This process is a priority
in order to obtain, improve, and retain the skill needed to do their jobs competently or
to a greater capacity. Therefore, the widespread use of open educational resources
particularly free software seems to offer promising solution in capability building
efforts of an individual or organisation facing constraints in the workplace. Thus, this
study aims to explore the effectiveness of capacity building initiatives through the use
of graphic design software for the targeted support workforce of Open University
Malaysia. Accordingly, several workshops were conducted using graphic design
software known as Inkscape. Furthermore, a survey was carried out to explore the
awareness, perceived ease of use and intention to use of the Inkscape software. The
results are very positive and encouraging, especially when the participant are able to
create attractive design works and are willing to continue producing them at their
workplace. (Abstract by authors) Hazalina Hashim Yuzery Yusoff2020-01-03T03:08:09Z2020-01-03T03:28:57Zhttp://library.oum.edu.my/repository/id/eprint/1157This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11572020-01-03T03:08:09ZICE2019 Conference Proceedings : Education for the 21st centuryThe International Conference on Education (ICE 2019) provided an excellent platform for
knowledge sharing and networking to explore new opportunities, latest developments and
current issues in education.
The conference focused on innovation and technology in education, assessment in the 21st
century and access to education and lifelong learning.
2019-12-31T02:36:52Z2019-12-31T02:36:52Zhttp://library.oum.edu.my/repository/id/eprint/1155This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11552019-12-31T02:36:52ZAcceptance and usage, social influences, instructor’s presence and performance among learners in an ODL institutionOpen Distance Learning (ODL) has been implemented in Malaysia for several decades to widen access to education while enriching the quality of learner's experience. Building from previous literature, this article aims to examine the relationship between independent variables of learner acceptance and usage of e-learning and instructor presence and learner performance, as the dependent variable, while social influences act as the mediation variable among learners in a distance learning (ODL) environment. Working adults enrolled for business programmes in one of the ODL institutions in Malaysia were surveyed. A total of 148 participants completed a survey questionnaire measuring their responses on the said variables. The study found that there was a positive relationship between the two independent constructs and learner performance. Social influences fully mediated between the independent and dependent variables. This indicates that peer influence is important during the learning process and the delivery of the teaching will enhance the learner’s competencies and knowledge. These findings indicate that these variables can be included in ODL learning environment. However, other constructs should also be explored. Suggestions and recommendations on the strength and influence of these variables to working adults are discussed and their applicability in other cultures and ODL institutions are elaborated upon. (Abstract by authors) Raemah Abdullah HashimSin Chun Loo Yanty Roslinda Harun Zahir Osman Zulaika Zakariah Nor Fairuz Syazana Nor Fauzi2019-12-26T02:14:32Z2019-12-26T02:14:32Zhttp://library.oum.edu.my/repository/id/eprint/1154This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11542019-12-26T02:14:32ZEvaluation of master’s project course learning Outcomes at Open University of MalaysiaLearning outcomes are statements on what learners should know, understand
and be able to do upon successful completion of a course. Achievement of
learning outcomes is an important criterion for a programme to be accredited by
the Malaysian Qualifications Agency. Evidence from teaching and learning
evaluation needs to demonstrate that the learning outcomes have been
achieved. The purpose of this study is to evaluate the learning outcomes of a
final year master’s project according to the course learning outcomes and
learning domains determined by the Malaysian Qualifications Agency. This
evaluation is carried out by analysing the feedback provided by supervisors and
learners. The survey which was administered for postgraduate learners in the
academic session of 2018, measured to what extent the completion of the
course met the learning outcomes and fulfilled the learning domain skills
stipulated. To strengthen the evidence, the results obtained from the master’s
project report awarded by supervisors and reviewers were compared according
to chapters, programme and learning outcomes. The findings were discussed
to highlight concerns, strengths and weaknesses based on the evaluation.
Several recommendations for continuous improvement and support were
proposed to improve the quality of the course and achievement of the learning
outcomes. [ABSTRACT FROM AUTHORS] Hazalina Hashimhazalina@oum.edu.my Sharifah Rosfashida Syed Abd Latif rosfashida@oum.edu.my