Open University Malaysia Knowledge Repository: No conditions. Results ordered -Date Deposited. 2024-03-29T07:04:29ZEPrintshttp://library.oum.edu.my/images/New-Logo-Header.pnghttp://library.oum.edu.my/repository/2023-09-07T06:45:38Z2023-09-07T06:45:38Zhttp://library.oum.edu.my/repository/id/eprint/1555This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/15552023-09-07T06:45:38ZGeneration Y’s behavioural usage of small businesses’ retail websites: gender differencePurpose
To better understand continuities and changes in consumer behaviour, it is also important to examine the original antecedents of unified theory of acceptance and use of technology 2 (UTAUT2). Studying Generation Y is crucial for developing competitive online marketing strategies, as Generation Y plays a substantial role in online purchases. Therefore, this study aims to examine the actual use of small business websites based on the UTAUT2 among Generation Y.
Design/methodology/approach
A total of 375 valid questionnaires were collected via a systematic sampling among Generation Y in Canada. All participants in the study had at least a high school education, were internet and computer literate, and had purchased a good/service from the retail websites of Canadian small businesses.
Findings
The results show performance expectancy, hedonic motivation, social influence and habit have significant effects on behavioural intentions. The habit and behavioural intentions also have significant effects on actual usage of small businesses’ retail websites. Additionally, this study supported the significant difference between male and female UTAUT2 models.
Practical implications
The study examines how small retail businesses can attract and retain Generation Y customers by improving their website’s performance. Performance expectancy, hedonic motivation and social influence are significant factors in determining behavioral intention. Small businesses can enhance their website usability, design and content to increase customer satisfaction and loyalty. Hedonic motivation is crucial for Generation Y customers, who seek pleasure and excitement when visiting websites. Social influence is crucial for male customers, whereas performance expectancy, hedonic motivation and habit are more important for female customers. The study also suggests that Canadian governments should encourage online purchasing to increase the usage of small retail business websites.
Originality/value
This study provided few valuable insights into small businesses’ retail websites behavioural intentions and actual usage between males and females in Canada.Allen LimLee Goi Chai Peter DellMei Teh Goi2023-03-16T00:27:56Z2023-03-16T00:28:13Zhttp://library.oum.edu.my/repository/id/eprint/1534This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/15342023-03-16T00:27:56ZThe impact of social media marketing on working adults’ purchase intention via e-commerce after Covid-19 pandemicTechnological advancement has been vulnerable in complimenting how consumer
conduct their buying behavior. Social media, has fast been becoming a popular platform
for dealers to reach customers when promoting and introducing products o gain more
business opportunities and profits. Social Media continues to evolve in facilitating
business and service growth by incorporating improved features to ease online
interactions. This research aims to determine the impact of social media marketing on the
factors influencing online purchasing intention via e-commerce among working adults in
Malaysia after the Covid-19 pandemic. The pandemic has made online purchasing an
excellent choice for conducting business transactions, mainly for safety and fear of
getting into close contact with persons infected by the deadly virus. Hence, it is necessary
to explore the insights on consumer buying intention from the perspective of scientific
research in the business discipline that has become the objective of this study. The
findings have successfully proven that the independent variables, i.e., the perceived
Customer Trust (CT), perceived Product Usefulness (PU), perceived Service Quality
(SQ), and perceived Social Media Marketing (SMM), do have significantly influenced
the consumers purchasing intention after Covid-19 pandemic. The impact of social media
marketing on working adults’ purchase intention via e-commerce after Covid-19 has
resulted in a positive future outlook, especially towards business entities. The influence
of social media marketing itself towards working adults can help those involved in
advertisement and content-creating industries to continuously conduct research with the
possibility of taking up their creative skills to a higher level. (Abstract by author) Abdul Rahman Ibrahim2023-01-19T01:51:18Z2023-01-19T01:51:18Zhttp://library.oum.edu.my/repository/id/eprint/1521This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/15212023-01-19T01:51:18ZFood Tourism: Veni, Vidi, ViciMalaysia is home to about 80 ethnic groups. The three largest ethnic groups in Malaysia are Malays, Chinese and Indians. Sabah has the largest ethnic group with 32 ethnic groups. Meanwhile, Sarawak consists of 27 ethnic groups. Each ethnicity has its own cuisine and food recipes. Even, Penang Asam Laksa was listed in the CNN World’s 50 best foods (CNN, 2021). Besides that, CNN Travel (2021) highlighted 40 of Malaysia’s top dishes, for examples nasi lemak, roti canai and char kuey teow. This makes Malaysia a unique country. One of the reasons tourists come to Malaysia is for food. Several studies, such as Ferdous Alam et al.(2015), Sapheri et al.(2018), Sakolnakorn (2020), and Loh & Abd Razak (2021) proved that food is one of the reasons why Malaysia is a choice for vacation. As discussed by Yeoman & McMahon-Beatte (2016),“food tourism without doubt is a major component of the tourist’s itinerary and a focus of destination strategies. The interest in food tourism is a representation of tourism today”. Ellis et al.(2018) also highlighted five themes of food tourism–motivation, culture, authenticity, management and marketing, and destination orientation. (Abstract by authors)Chai Lee GoiMei Teh GoiYing Ying Tiong2023-01-19T01:31:55Z2023-01-19T01:31:55Zhttp://library.oum.edu.my/repository/id/eprint/1520This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/15202023-01-19T01:31:55ZAvoidance of similarity and brand attachment of Generation X in sportswear brand loyalty: The roles of self-congruityThe purpose of this study is to examine the effects of avoidance of similarity, self-congruity, and brand attachment on Generation X’s sportswear brand loyalty. This study also examines whether self-congruity plays a role in the relationship between avoidance of similarity and brand attachment. A total of 368 valid data were used in this study and collected from Generation X participants. The hypotheses were tested using Structural Equation Modeling with the AMOS 22.0. The findings show that avoidance of similarity influences self-congruity, self-congruity influences brand attachment, avoidance of similarity influences brand attachment, and brand attachment directly influences brand loyalty. In addition, Self-congruity was found to partially mediate the relationship between avoidance of similarity and brand attachment. This study adds to the growing body of knowledge about avoidance of similarity and self-congruity as important drivers of brand attachment and brand loyalty. (Abstract by author)Chai Lee GoiFayrene Leh Chienga Yew Mei Teh Goi2023-01-16T06:39:34Z2023-01-16T06:39:34Zhttp://library.oum.edu.my/repository/id/eprint/1507This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/15072023-01-16T06:39:34ZPrinciples of management William G. "Bill" BorgesSai Leong Lee Nagiah Ramasamy Shishi Kumar Piaralal Mohd Nazari IsmailVui Yee Koon Shahrol Aman AhmadEng Sieng Ang Raja Nerina Raja Yusof Sreenivasan Jayashree Mohamaad Nizam Sarkawi Seth Borges2022-06-20T00:45:34Z2022-06-20T00:45:34Zhttp://library.oum.edu.my/repository/id/eprint/1443This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/14432022-06-20T00:45:34ZStrategi penyelenggaraan untuk sistem penyaman udara berpusat pada bangunan-bangunan kerajaanTujuan Sistem Penyaman Udara dan Pengudaraan Mekanikal (ACMV) adalah untuk
mengekalkan keadaan selesa di ruang berhawa dingin tanpa mengira keadaan persekitaran luar.
Sistem penyejukan bangunan berperanan sebagai fungsi penting yang menyediakan
persekitaran yang selesa untuk penghuni bangunan. Sesungguhnya, sistem penyejukan
bangunan berorientasikan permintaan dengan strategi pengurusan bangunan lestari yang sangat
diharapkan untuk menyeimbangkan antara penggunaan bangunan dan permintaan tenaga. Oleh
itu, untuk meningkatkan keberkesanan sistem penyelenggaraan penghawa dingin berpusat di
bangunan-bangunan kerajaan, pelbagai strategi penyelenggaraan digunakan dan diperkenalkan
untuk memastikan penghuni bangunan dapat menikmati kecekapan penyelenggaraan yang
dikendalikan dengan strategi penyelenggaraan yang terbaik dan berkesan. Untuk mengatasi
masalah ini, kajian ini memfokuskan pada bangunan-bangunan kerajaan sebagai kajian kes.
Keadaan selesa biasanya merujuk pada julat suhu, kelembapan relatif, kebersihan dan
pengedaran udara untuk memenuhi keperluan keselesaan penghuni di ruang berhawa dingin.
Oleh itu, sistem air sejuk penghawa dingin diperlukan untuk beroperasi sepanjang tahun untuk
menjaga keadaan selesa di bangunan komersial, hotel, bangunan industri dan bangunan-
bangunan kerajaan. Oleh yang demikian, tujuan kertas projek ini adalah untuk mencadangkan pelbagai strategi penyelenggaraan yang lebih mantap dalam meningkatkan mutu yang terbaik dalam penyelenggaraan sistem penyaman udara yang berpusat pada bangunan-bangunan
kerajaan. (Abstract by author) Nurlizah Jamain2022-03-24T01:26:59Z2022-03-24T01:26:59Zhttp://library.oum.edu.my/repository/id/eprint/1414This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/14142022-03-24T01:26:59ZSustainability in Open Distance Learning (ODL) Education:
Canvassing the Right Market Segmentation and Effective
Advertising StrategyThis paper addresses the perceptions that lead prospective learners’ to favour
the right market segmentation and effective advertising messages in Open
Distance Learning (ODL) advertisements. A descriptive study was conducted
among the prospective ODL learners in Malaysia between January to March
2021. A self-administered questionnaire was utilised to gather data from 314
respondents throughout that period. Analysis of this study was conducted using
SPSS Version 22 and SMART-PLS Version 3.2 to examine the reliability and
validity of the questionnaire, thus, determining the significance of every
independent variable and dependent variable in this research. The result
obtained reveal that majority of the respondents give prominence to
accessibility than substantiality between the ODL institution and market
segment. On the other hand, the respondents place significance on the element
of reminder and persuasive messages that received their attention towards the
ODL institutions. The standardised path coefficients showed that accessibility,
reminder and persuasive types of messages are the significant predictors of
sustainability of ODL institutions whereby substantiality has been perceived by
the respondents as not significant. Therefore, it is noteworthy to develop
creative advertisements with emotional attachment in order to attract the
audience’s attention and fit in the context of their opinions and beliefs. As a
whole, the results from this study help the ODL institutions to be more focused
in designing their advertising messages as well as understanding market
needs. The findings have strong implications to both academic and the ODL
institutions particularly in the aspect of institutional sustainability focusing on
the effective market segmentation and the right strategy of advertising
messages. Mohd Nazri Mohd Noor Norsiah Aminudin Azlina Abdul Aziz Yanty Roslinda Harun Zulaikha Zakariah2021-12-18T04:56:01Z2021-12-18T04:56:01Zhttp://library.oum.edu.my/repository/id/eprint/1389This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/13892021-12-18T04:56:01ZThe influence of food trucks' service quality on customer satisfaction and its impact toward customer loyaltyPurposeService quality has been highlighted as the vital element in fulfilling customers' needs, which contributes to the customers' evaluation on the services given. As food truck business is increasingly popular in Malaysia, it is important for the food trucks' service provider to ensure that their service quality meets the standard to satisfy the customers in order to build customer loyalty. Therefore, the aim of this study is to investigate the relationship between food trucks' service quality with customer satisfaction and its impact toward customer loyalty. The customer service was measured using service quality (SERVQUAL) attributes (tangibles, reliability, responsiveness, assurance and empathy).Design/methodology/approachA quantitative study was conducted to examine the influence of food trucks' service quality on customer satisfaction and its impact toward customer loyalty. A total of 100 food truck customers have been randomly selected to answer the self-administered questionnaire. Data collected were analyzed using frequency, descriptive, reliability, Pearson correlation and regression analysis.FindingsFindings indicated that three out of five attributes of service quality have significant relationships toward customer satisfaction. They are tangibles (β = 0.225, p β = 0.349, p β = 0.311, p β = 0.643, p Originality/valueService quality can be characterized as the discrepancy between customer service standards and actual service. When expectations are higher than performance, perceived quality is less than acceptable and therefore consumer disappointment exists which eventually decreases customer loyalty toward a product or services. The study suggested that physical image of the food trucks' service like physical facilities, how the service being performed and also courtesy and knowledge of the food trucks' employees are very important to transfer confidence and trust to customers, which then will influence them to be loyal. (Abstract by authors) Bagyalakshmi Gopi Nusrah Samat2021-06-19T00:33:29Z2021-06-19T00:33:29Zhttp://library.oum.edu.my/repository/id/eprint/1354This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/13542021-06-19T00:33:29ZInvestigating Employees’ Tenure and Performance among
Middle Managers: The Moderating Role of Psychological
Empowerment This study aims to analyses the influence of one important demographic variable, employees’
tenure at their organizations towards improving and enhancing employee performance
among supervisory level staff in the ceramic tile manufacturing industry. Based on the
literature discussed, the role of psychological empowerment will also be studied to see if it
has any moderating influence on the relationship between employee’s tenure and their
performance. Using the quantitative method, the population for this study was 239. The
primary data was gathered in the form of questionnaires with a Likert-type scale which was
then analyzed using multiple regression methods. The results of the study have shown that
employees’ tenure has an influence on their performance but in the presence of psychological
empowerment, tenure does not improve performance. (Abstract by authors) Santhi Raghavan Sanjeev Janardhanan2021-06-19T00:31:46Z2021-06-19T00:31:46Zhttp://library.oum.edu.my/repository/id/eprint/1353This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/13532021-06-19T00:31:46ZEffect Of Transformational Leadership And Creativity And Innovation On Organizational Performance: A Conceptual ModelThis study aims to understand the effect of transformational leadership and creativity and innovation
on organizational performance of the Malaysia Telecommunication Mobile Operators. The targeted
population of this study will be the executives working in the four major mobile operators with more
than 5 years of working experience in the industry. The problem to be addressed in this study will be
the rapid technological changes that needs telecommunication service providers to be adapt and address
the performance gap to achieve competitive advantage. Transformational leadership style of the CEO
is seen as the catalyst towards building a creative and innovative work force to drive organizational
performance. The main objectives if this study is to determine the relationships that constitute
transformational leadership (covering intellectual stimulation, individual consideration, idealized
influence and inspirational motivation) creativity and innovation (organizational factor of structure,
strategy, support mechanism and behavior) and organizational performance. The study attempts to offer
significant theoretical and practical contribution. Thiaku Ramalingam Shishi Kumar Piaralal Zahir Osman Lawrence Arokiasamy2021-01-29T09:26:00Z2021-01-29T09:26:00Zhttp://library.oum.edu.my/repository/id/eprint/1299This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12992021-01-29T09:26:00ZCustomer-Brand Relationship: What the Universities Should Know Sharizal Hashim Norjaya Mohd Yasin2021-01-13T22:29:06Z2021-01-13T22:29:06Zhttp://library.oum.edu.my/repository/id/eprint/1294This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12942021-01-13T22:29:06ZThe Preferred Type of Messages in Open Distance Learning (ODL) Marketing Advertisements Mohd Nazri Mohd Noor Norsiah Aminudin Yanty Roslinda Harun Azlina Abdul Aziz Zulaikha Zakariah2020-10-09T03:55:47Z2020-10-09T04:01:55Zhttp://library.oum.edu.my/repository/id/eprint/1245This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12452020-10-09T03:55:47ZInformal Leadership Learning on the Journey to Headship: A Case Study of National Professional Qualification for Headship Participants in MalaysiaThe current focus on school leader preparation around the world is based on the belief that school leaders make a difference in both effectiveness and efficiency of schooling. This study is part of an evaluative case study on the National Professional Qualification for Headship (NPQH) programme in Malaysia. It seeks to investigate the perceptions of ten incumbent secondary school principals who are graduates of the NPQH programme on the informal leadership learning they acquired from the time they graduated to the roles they played as principals. The study investigated informal leadership learning in the professional setting at school, professional setting outside school as well as leadership learning outside the professional setting. The findings of this qualitative inquiry point towards a great deal of informal leadership learning in the professional setting at school. Whilst informal leadership learning in the professional setting outside of school was reportedly derived from the active role played by the respondents themselves, very little leadership learning was acquired outside the professional setting. The implication of this study for the preparation of school heads in Malaysia is discussed and proposals made towards optimising the benefits of informal leadership learning for aspiring heads. (Abstract by authors) Singh, Gurcharan Singh, Bishen2020-07-14T02:32:34Z2021-09-05T05:18:07Zhttp://library.oum.edu.my/repository/id/eprint/1215This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12152020-07-14T02:32:34ZExamination of Urwin’s Framework in Information Technology Project Management PracticesInformation Technology (IT) projects are organizational investments that require
time, money, and other resources such as people and technology. In order to
ensure the success of these projects, organizations are adopting project
management approaches and setting up project management offices. In spite of
this, projects still ended in partial or total failure. Despite the availability of
frameworks in IT project management organizations still practice informal and ad
hoc development in their project management causing additional costs and
project delays or even failures. This study was done to examine the practice of
Information Technology Project Management (ITPM) in organizations. The
objectives of the study was first to review the existing frameworks in ITPM and
then to propose a framework that is appropriate and that could be easily adopted
by organizations. The study found that although there are many frameworks that
can be adopted these existing frameworks are heavy in documentation and to
adopt them required skilled or certified project managers which are not within the
means of small and medium size organizations. Based on the review, the study
had proposed Urwin’s framework as the most appropriate and practical project
management approach for this study. This is because Urwin had created his
framework of 12 themes after a long and intense study of information systems,
information technology and project management literature. The 12 themes are
strategy, leadership, scope, participation and commitment, project planning,
project team, communication, risk management, training and resources, test
management, organization structure and data. Urwin’s framework seemed most
appropriate and practical because no certification is required and it can be
implemented throughout the project life cycle. Also Urwin had showed how to
implement each theme by providing a checklist under each theme. To examine
Urwin’s framework interviews were conducted in two large organizations with two
project managers of 15 and 17 years of experience each. Also a survey was
conducted in 104 organizations. The respondents are project managers, IT
executives, senior level employees and middle level employees with range of
experience between two to 15 years. The results showed that all the 12 themes
are well implemented in the two large organizations. Results of the survey
showed that only three out of the 12 themes are well implemented. Findings
from the study suggest that all 12 themes from Urwin’s framework must be well
implemented to effectively managed ITPM. The study also put forth four
recommendations to be practiced together with Urwin’s framework. They are
executive focus and commitment; effective staffing; learning incrementally from
experience; and baseline management. (Abstract by Author) Rashidah Md Rawi2020-07-13T03:41:59Z2020-09-23T01:57:42Zhttp://library.oum.edu.my/repository/id/eprint/1211This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12112020-07-13T03:41:59ZAntecedents of Students’ Loyalty: the Case of an Open and Distance Learning InstitutionResearch on student loyalty has predominantly concentrated on traditional university
setting and on full time students and very less concentrated on open distance learning
universities where the students are part time students. The purpose of this research is to
examine the relationship between the factors leading to student loyalty in open distance
learning universities. Specifically, the objective of this research is to examine the
relationship between Perceived Service Quality, Perceived E-Service Quality, and
University Image as mediator on Student Loyalty in Open University Malaysia.
Data was collected from students pursuing their studies at Open University Malaysia.
Data was collected from sixteen learning centres throughout Malaysia. A purposive
convenient sampling technique was used for this research where a sample size of 752
respondents was obtained. Analysis from the data indicated there was a positive
significant relationship between Perceived Service Quality and University Image.
Perceived Service Quality was also found to have a positive significant relationship with
Student Loyalty. Similarly, it was also found that there was a positive significant
relationship between Perceived E-Service Quality and University Image. Perceived EService
Quality was also found to have a positive significant relationship with Student
Loyalty. University Image was also discovered to act as a mediator for the relationship
between Perceived Service Quality and Student Loyalty. Similarly University Image was
also discovered to act as a mediator for the relationship between Perceived E-Service
Quality and Student Loyalty.
This research has provided a measurement scale specific to measuring service quality to
open distance learning universities and facilitate in improving the marketing strategies in
open distance learning universities. (Abstract by Author) Yon Rosli2020-06-21T07:43:02Z2020-06-21T07:43:02Zhttp://library.oum.edu.my/repository/id/eprint/1203This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12032020-06-21T07:43:02ZGender Boardroom Quotas: A Survey of Malaysian Corporate DirectorsA number of countries have introduced gender boardroom quotas by which firms are required to appoint at
least a certain number or proportion of women to their boards. Subsequently, the government of Malaysia, in
2011, introduced the policy of having at least 30 percent women on corporate boards. This study seeks the
opinion of corporate directors on whether they are supportive of the policy. In addition, we examine if the
characteristics of the respondents influence their opinion. A questionnaire survey was conducted on a sample
of 84 directors who sit on the boards of listed companies in Malaysia. A majority of the respondents believe
that there should not be any quota for both genders. Some of the respondents comment that it is not gender
that matters; what is more important is the quality of individuals who sit on the board. We find that women
are indifferent, while a majority of the men do not agree with the policy. In addition, directors who have a
family relationship with any other directors tend not to favour the policy, compared to those who do not have
any family relationship. We also find that a majority of the respondents do not agree that women directors
could enhance firm financial performance and social responsibility activities; neither do a majority of them
agree that women could curb unethical conducts. This study is important to the policymakers in that the results
provide insights on the issue of whether the 30 percent quota is necessary. (Abstract by authors) Ku Nor Izah Ku Ismail Intan Maiza Abd Rahman Ifa Rizad Mustapa Shamsul Nahar Abdullah2018-03-05T01:38:01Z2021-09-05T05:19:07Zhttp://library.oum.edu.my/repository/id/eprint/1120This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11202018-03-05T01:38:01ZCelebrity personal brand strategies on online social media : an exploratory study of Malaysian celebrities Soo Wincci2017-05-21T23:42:10Z2017-05-21T23:42:10Zhttp://library.oum.edu.my/repository/id/eprint/1093This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/10932017-05-21T23:42:10ZA Qualitative Study on Job Satisfaction among Blind and Visually Impaired EmployeesStudies related to job satisfaction among employees with Blind and Visual Impairments (BVI) had been
given less attention by researchers either locally or internationally. The objectives of this study were to
investigate how employees with BVI perceived their job satisfaction, examine factors that lead to job
satisfaction and causes of job dissatisfaction. A total of 12 respondents working in public sector, semigovernment,
private and NGO in the Klang Valley took part in this qualitative study. The data
collected were through semi-structure and phone interview. Overall, the results demonstrated that BVI
employees generally satisfied with their work. The research finding also indicated that factors which
could lead to job satisfaction were relationships with colleagues, salary, benefits, recognition, physical
conditions at work place, and working conditions within the company., Finally, the study found that
causes of job dissatisfaction include feeling lonely and isolated; the management likes to see their
disability rather than their abilities, no promotion opportunities, co-workers felt that they just need a job
and salary, and no training is given. (Abstract by author)Huey Siew Wong2017-03-29T06:03:49Z2017-03-29T07:03:25Zhttp://library.oum.edu.my/repository/id/eprint/1082This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/10822017-03-29T06:03:49Z Relationship Between Leadership Styles and Affective Commitment among employees in National Anti-Drugs Agency (NADA)
The objective of this study is to
investigate the relationship
between different leadership styles,
specifically Islamic, authentic and
transformational leadership and
affective commitment in National
Anti-Drugs Agency (NADA). [ABSTRACT BY AUTHORS] Raemah Abdullah Hashim Bushro Ahmad Azhari Jamaluddin2014-05-08T03:53:53Z2014-05-09T06:38:20Zhttp://library.oum.edu.my/repository/id/eprint/949This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/9492014-05-08T03:53:53ZAn approach for the effective management of the Malaysian event industry Consist of Chapter 1 only.
Events are one of the most challenging and rapidly growing segments of tourism industries
worldwide. In Malaysia, the Event Industry is an emerging field under the Tourism sector.
The Economic Transformation Program has single out the event industry as one of the
Entry Point Project under the Tourism National Key Economic Areas. Accordingly, this
exploratory research focused on the Research Problem: ‘What is the approach for the
effective management of the Malaysian Event Industry?’ Literature survey revealed gaps in
the existing body of knowledge and these permitted the crafting of three research
propositions for testing through a mixed methodology involving both qualitative and
quantitative approach with the former being dominant. The primary data was collected
from a focus group meeting and a structured questionnaire survey. The key findings are
that the Government place high priority and support the growth of the event industry as
one of the economic drivers. Event Tourisms is a rapid growing form of tourism
phenomenon and the business events nature and characteristic is signify by its yields in
terms of tourists’ arrival and receipts, number of participants/ spectators, media coverage
and its economic impact to the venue, organization and the country. Management functions
of planning, organizing, leading and controlling, the external environmental factors
(PESTEL) as well as internal organizational factors influence and impact on events
success. Due to rapid environmental changes, innovation is important for the effective
management of event industry’s growth and competitiveness.(Abstract by author) Rozana Kamal2012-08-07T07:19:38Z2012-08-07T07:19:38Zhttp://library.oum.edu.my/repository/id/eprint/721This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/7212012-08-07T07:19:38ZA study on the beneficiaries' satisfaction of SOCSO pension scheme in Sabah Mohd Ali Hindia2012-07-18T07:44:29Z2013-05-16T01:10:39Zhttp://library.oum.edu.my/repository/id/eprint/712This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/7122012-07-18T07:44:29ZCompetitive Intelligence Software Evaluation Taxonomy (SET) for SMEs in Malaysia - An
Effectiveness ReportThe increasing need for competitive advantage in fast moving industries such as Information,
Communication Technologies (ICT), means some SMEs are looking at Competitive Intelligence (CI), a
systematic process for gathering, analysing, and managing information that can affect a company's plans,
decisions, and operation. Some software companies have developed online tools and software that
promise to enhance the CI process and the value CI brings to organisations. The success of these CI
software tools depends, however, on the sophistication of an organisation’s understanding of the CI
process and scope. Different companies derive different values from different approaches to CI, and
therefore require a online tool or software that is specific to their company’s needs, resources and
management style. This research investigated the management structures and contexts of ICT SMEs in
Malaysia to develop a more customised approach to the effective use of CI software for SMEs in the ICT
sector, as well as in the selection of appropriate CI software.
This paper describes the two-stage research approach. The first stage involved identifying the
management style and context of a group of 680 SMEs, in the Malaysian Government’s Multimedia Super
Corridor, a government supported area for local businesses. This stage used a cluster analysis approach,
to create a taxonomy of ten SME clusters and their management style. These clusters were then used as
the basis for the second stage to develop suitable criteria to evaluate available online tools and software
for conducting competitive intelligence from an SME perspective. The evaluation criteria were applied to
eight CI-ready software packages to identify the most suitable software for each cluster of SMEs. Finally,
the research surveyed a small sample of managers to obtain the prospective users’ perceptions of the
recommended software.
The research findings provide evidence of a range of SME structures in a variety of contexts. Levels of
importance placed on different levels in the CI process are identified, as well as aspects that need
support, automation and/or augmentation. The software evaluation in the second part of the research
provided ten recommendations of suitable software package(s) for each SME cluster. The perceived
effectiveness study that concluded the research provided mixed responses. All in all, the research
confirms that SMEs can be analyzed by clusters but further research would be necessary to confirm the
effectiveness of using the recommended CI software over a longer period of time.
The authors would like to note that some of the diagrams (Diagrams 3 and 4) and tables (Tables 1 and 2)
featured in this article are only partially shown and had to be resized and cropped to fit the publication’s
requirements and dimensions. (Abstract by authors) Ariff Syah JuhariDerek Stephens2012-01-03T00:27:44Z2013-05-17T02:11:11Zhttp://library.oum.edu.my/repository/id/eprint/679This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/6792012-01-03T00:27:44ZMalaysian Organizational Efficiency : Implementation of Six Sigma Methodology Kecekapan Organisasi di Malaysia (Pelaksanaan Tatakaedah Enam Sigma)The implementation of productivity tools in multinational companies is usually well
documented. Two of the fundamental productivity methods used are waste elimination and
variation reduction. The objective of this research is to identify the Critical Success Factors
(CSFs) of six sigma methodology implementation in Malaysian Multinational Corporations
(MNCs). This research used the method of exploratory survey conducted via online
questionnaire. The survey was conducted among 22 MNCs in Malaysia which used six sigma
methodology in their organisations. The list of 22 companies was retrieved from Internet
search. Of the 22 companies surveyed, 20 returned their completed responses. The study
concluded that Project/Process Assessment and Training/Awareness are the most significant
factors in the successful implementation of six sigma. The results support the Null Hypothesis
(H0) that the success of six sigma implementation in Malaysia is directly impacted on by the
identified CSFs. This research finding provides the necessary foundation for local companies
to adopt and to ensure the correct approach is used in implementing six sigma in their
organisations. (Abstract by authors)Supperamaniam SivakumarMuthusamy Kanesan 2011-12-23T01:03:20Z2021-02-21T01:26:50Zhttp://library.oum.edu.my/repository/id/eprint/675This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/6752011-12-23T01:03:20ZThe study on factors influencing performance in general insurance : a case study of an insurance company in Kuala LumpurThe case study is on an insurance company, which has a physical presence in 53 countries and commercial and individual customers in more than 170 countries. As a multinational company, managing people and connecting their performance to corporate objectives will always remain a concern and a challenge. A majority of organizations today have some sort of formal appraisal systems which make use of a standardized rating form that is used to evaluate employees’ performance. This research shows the benefit of the ‘balanced scorecard’ (BSC) which measures the employees’ performance based on the Key Performance Indicators (KPI). The KPI is aligned with the company’s value, strategy, mission and goals. In order to develop the performance management system, the KPI, performance indicator, Service Level Agreement and the Project Performance Measurement will be identified. This study is done on the factors influencing performance in general insurance. Performance Management and BSC comprise the goals, feedback, training, appreciation and the employees’ career development. With the usage of ‘SMART’ technique, a more realistic and achievable objectives can be created. The research was done through the analysis of the survey questionnaires that were distributed to the employees and the interview which been conducted with one of the managers. Through the analysis we will be able to identify the factors influencing performance in general insurance. Plus, it identifies whether the BSC is suitable and benefits the employees as a tool to evaluate the PM of the employees. (abstract by author)Kunaratnam Praveena 2011-12-23T00:43:23Z2013-05-17T01:00:41Zhttp://library.oum.edu.my/repository/id/eprint/674This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/6742011-12-23T00:43:23ZA study on factors affecting quality deterioration in housing construction industry in Klang ValleyThe purpose of this paper is to investigate the factors that affecting the quality
deterioration in housing construction industry in Malaysia. A reliable survey instrument has been
used for gathering the data’s from the construction project workers such as Project Manager,
Construction Manager, Engineer and Supervisor. Upon that, series of analysis has been
conducted to identify and confirmed the factors affecting the quality deteriorations problem in
construction industry. The results indicate that construction staff’s training, the role of Managers
with the top management commitment is the significant variables explaining variability of
operational performance. Furthermore, a series of analysis on training factors shows the
importance of necessary and suitable training which relates to quality of the products in
construction industry. The study also shows that training factors was influenced by other related
factors such as the manager in charge and the management commitment towards the works. As
the study was within Klang Valley, the implicating factors show a general result. But in future,
the studies could continue with a larger sample size. This study contributes to the important
relevant factors and it’s affects in development of quality control within the construction project
activities. Although other investigation was carried out on other factors but this study is focusing
to the actual construction project. (Abstract by author)Palaniandy Pathma Raja2011-12-22T07:27:30Z2021-06-01T06:33:12Zhttp://library.oum.edu.my/repository/id/eprint/671This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/6712011-12-22T07:27:30ZA study of the impact of the empowerment on employee performance in the automative industry in MalaysiaThis research aims to investigate the relationship between empowerment and
employee performance in the Malaysian automotive industry. It also aims to examine
the influence of empowerment on employee performance and to identify which of the
four (4) dimensions of empowerment has the greatest influence on employee
performance. The four dimensions of empowerment, namely meaning, competence,
self determination and impact, are the identified independent variables, with employee
performance as the dependent variable. Each of the dimensions of empowerment was
tested to determine its relationship with employee performance. Questions on
empowerment were adopted from Spreitzer (1995) 12-item questions on meaning,
competence, self determination and impact. The questions on performance were
adapted from Carly Webster’s (2006) empirical study on “An empirical analysis of
the relationships between the interactive use of performance measurement systems,
creativity and performance: the intervening role of psychological empowerment”.
The questionnaires were sent to 107 companies. A total of 89 respondents from 21
companies participated in the survey. The participating companies represented a
return rate of 19.6% of the invitations sent to 107 companies. Six (6) hypotheses
were developed and tested using Pearson Correlation and Regression Analysis. The
findings indicate that employees in the automotive industry find that empowerment
strongly influences employee performance. There is significant correlation between
the dimensions of empowerment and employee performance. They feel that when
they are empowered with autonomy, freedom and opportunities to influence decision
making in their jobs or organisation, their performance will improve significantly.
The implications of these findings are discussed and suggestions for future research
are also identified and proposed. (Abstract by author)Pooi Chin Kok2011-12-22T06:10:41Z2013-05-16T00:52:24Zhttp://library.oum.edu.my/repository/id/eprint/668This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/6682011-12-22T06:10:41ZThe relationship between job satisfaction and job performance among employees in Tradewinds Group of CompaniesThis study tries to determine the level of job satisfaction & job performance and to
identify the relationship between job satisfaction components (which are pay, promotion,
the work itself, supervision, & co-workers) and job performance among employees of
Tradewinds Group of Companies. The study was conducted among 115 respondents in
Tradewinds Group of Companies in Klang Valley. In this study, the whole population
method was used. The study revealed that there was a positive relationship between job
satisfaction components which were promotion, work itself, supervision and co-workers
except for pay towards employee job performance. There was a significant difference
between position and job performance. It proved that job satisfaction dimensions (pay,
promotion, work itself, supervision and co-workers) can contribute to 17.8 percent (%) to
increase the job performance in the organization. (Abstract by author) Anuar Hussin2011-11-09T01:06:23Z2013-05-07T07:44:21Zhttp://library.oum.edu.my/repository/id/eprint/636This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/6362011-11-09T01:06:23ZTechnology and skills in MalaysiaIndustrialization in Malaysia - Transfer, adaptation, and development of technology - Transfer, adaptation, and development of technology : case studies - Summary and policy implications. Anuwar AliHassan Osman RaniKin Woon Toh 2011-11-08T02:55:13Z2013-05-07T07:44:21Zhttp://library.oum.edu.my/repository/id/eprint/634This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/6342011-11-08T02:55:13ZMalaysia's Industrialization: The Quest for TechnologyUntil recently Malaysia has been dependent on technology transfer through direct foreign investment. In 1986 the Industrial Master Plan was passed. This work examines the objectives of this Plan which highlights the fact that future industrial development must be propelled by domestic technological capabilities. The book also explores strategic options for public and private interaction in development. Anuwar Ali2011-11-04T02:55:18Z2013-05-07T07:44:21Zhttp://library.oum.edu.my/repository/id/eprint/632This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/6322011-11-04T02:55:18ZScience and technology collaboration at the regional level : lessons from Asian Anuwar Ali2011-11-04T01:06:24Z2013-05-07T07:44:21Zhttp://library.oum.edu.my/repository/id/eprint/630This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/6302011-11-04T01:06:24ZJapanese industrial investments and technology transfer in MalaysiaThis chapter will examine the impact of Japanese foreign direct investment (FDI) and technology transfer in Malaysia's industrialization. Anuwar Ali2011-11-03T09:52:08Z2013-05-07T07:44:21Zhttp://library.oum.edu.my/repository/id/eprint/629This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/6292011-11-03T09:52:08ZTechnology transfer in the Malaysian manufacturing sector : basic issues and future directions Anuwar Ali2011-11-03T09:29:59Z2013-05-07T07:44:21Zhttp://library.oum.edu.my/repository/id/eprint/628This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/6282011-11-03T09:29:59ZDirect foreign investment in the Malaysian industrial sector Anuwar AliPoh Kam Wong2011-11-03T02:56:46Z2013-05-17T00:50:13Zhttp://library.oum.edu.my/repository/id/eprint/618This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/6182011-11-03T02:56:46ZApplication of knowledge management systems in
Malaysian oil palm plantations'�� supply chainVertically integrated firms are streamlining activities in their supply
chain by using knowledge management systems (KMS). Effective KMS need
suitable combination of organisational and managerial initiatives and the use of
suitable information technologies. Malaysian oil palm plantations have been
recognised as leaders in technology development and adoption. KMS in the
plantations started with the use of computerised inventory management
systems. Subsequently, the plantation companies applied KMS to integrate
various functions, including sourcing raw materials, production and support
activities. This paper explores to what extent oil palm plantations have used
KMS in managing their supply chain primary and support activities and how
effective it is in increasing performance. Results of the study showed the
plantation managers agreed that KMS have contributed significantly in
improving the plantations� performance. However, greater use of existing KMS
and adopting a more advanced IT will further improve performance at all stages
of the supply chain. (Abstract by authors) Nitty Hirawaty Mohd Ghazali Mohayidin2011-09-30T01:13:52Z2013-05-17T02:07:19Zhttp://library.oum.edu.my/repository/id/eprint/604This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/6042011-09-30T01:13:52ZCritical Success Factors in Six Sigma Implementation - A Case Study of MNCs in MalaysiaResearch objective is to survey Six Sigma
implementation in Malaysian Multinational Corporation
(MNCs) and identify the Critical Success Factors (CSFs)
these companies use in ensuring its successful
implementation. Research is anchored to the method of
exploratory survey conducted via online among MNCs using
Six Sigma in Malaysia. Preliminary findings of influence
breakdown of each CSF results in with Management
Commitment (85%), Absorption (95%), Cultural Influence
(85%), Project/Process Assessment (100%) and Training &
Awareness (100%). Detailed statistical analysis concluded
CSFs that have direct impact in Six Sigma implementation
are Management Commitment, Absorption, Project/Process
Assessment and Training & Awareness. We have through
this study established a clear guideline on CSFs necessary to
adopt in order to ensure the correct implementation of Six
Sigma in organizations. It is envisaged that local Malaysian
companies’ will use these findings as reference on the
initiative of implementing Six Sigma methodologies in their
business.(Abstract by authors)Supperamaniam SivakumarMuthusamy Kanesan 2011-07-25T00:54:50Z2013-07-18T08:08:02Zhttp://library.oum.edu.my/repository/id/eprint/591This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/5912011-07-25T00:54:50ZStrategic roles of foreign multinational subsidiaries in MalaysiaThe article presents a study which investigates the strategic roles of foreign multinational subsidiaries in Malaysia. The objective of the study is to explore the different strategic roles of these companies in terms of integration, local responsiveness and technological capabilities of the subsidiaries. Researchers found that these strategic roles were dependent upon the firm and industry characteristics.Mustaffa ZaidahAbdul Rashid Md ZabidSambasivan Murali2011-02-28T07:05:10Z2021-06-01T07:05:05Zhttp://library.oum.edu.my/repository/id/eprint/535This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/5352011-02-28T07:05:10ZSelecting supervisors through early preparation for high potential watch list in Saudi ARAMCONourah Hamdan Ibrahim Al-Hamdan2011-02-13T04:53:55Z2013-05-19T04:50:05Zhttp://library.oum.edu.my/repository/id/eprint/516This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/5162011-02-13T04:53:55ZOUM Seminar Series : Quality of Service in Higher Learning Institution Employee Perspective Part 2 Rosmah Mohamed 2011-02-07T06:18:11Z2013-05-19T03:17:27Zhttp://library.oum.edu.my/repository/id/eprint/504This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/5042011-02-07T06:18:11ZThe effects of performance measurement system on employees' perception and job satisfactionHeap Sum Lum2010-10-17T02:52:24Z2013-05-19T05:41:31Zhttp://library.oum.edu.my/repository/id/eprint/464This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/4642010-10-17T02:52:24ZQuality of service in Higher Learning Institutions : employee perspective Rosmah Mohamed2010-10-15T01:48:12Z2013-05-07T03:12:32Zhttp://library.oum.edu.my/repository/id/eprint/463This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/4632010-10-15T01:48:12ZNilai dan etika dalam dunia korporat : senario Malaysia Abdullah Sanusi Ahmad2010-09-24T01:25:28Z2013-06-12T08:41:47Zhttp://library.oum.edu.my/repository/id/eprint/460This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/4602010-09-24T01:25:28ZThe effects of balance scorecards (BSC) course using e-learning method on employees' job performance : study among assistant managers in Telekom Malaysia Berhad Suhaida Mohd Haziry2010-07-22T10:05:09Z2013-06-16T00:50:56Zhttp://library.oum.edu.my/repository/id/eprint/437This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/4372010-07-22T10:05:09ZReview of key concepts and theories of internationalisation Celine M. Capel N.O. Ndubisi Shaari A. Hamid2010-07-20T07:01:01Z2013-07-18T07:31:16Zhttp://library.oum.edu.my/repository/id/eprint/435This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/4352010-07-20T07:01:01ZThe Application of Knowledge Management in Enhancing the
Performance of Malaysian Universities The government’s aspirations of making Malaysia a leading international educational centre in the Asian
Region has put a strong pressure on local universities to improve the quality of education they offer. One of the major
steps that has been identified by the government to achieve this goal is to enhance the performance of local universities
through the application and implementation of an excellent knowledge management (KM) system. An effective KM
system requires every academician to practice appropriate management of knowledge in his or her teaching and learning
activities, which includes, generating, acquiring, storing and disseminating knowledge effectively to users of knowledge,
especially students. A study by the Centre for Academic Development (CADe) of Universiti Putra Malaysia in 2005 found
that the level of knowledge management practices in Malaysian universities was merely moderate; and to meet the
national aspirations, KM practices need to be developed further from various aspects of structure, facilities and culture
among the academic players. The objective of this study is to evaluate the level of practice among the academicians and
to determine factors contributing to the effectiveness of knowledge management practices at individual, faculty and
university level. Eight local universities, both public and private participated in the study. Factor Analysis was used to
determine factors affecting the practices of knowledge management while Multiple Regression Analysis was used to
analyse and determine the importance of various variables that will add value, thus improve the performance of
Malaysian universities. The results indicate that info-structure support; infrastructure capacity; info-culture; and
knowledge acquisition, generation, storage and dissemination; are important factors in shaping the KM initiatives. Info-
structure is found to be the most significant variable. This is consistent with other studies, which confirm that people and
cultural issues are the most difficult problems to resolve, but tend to produce the greatest benefits. (Authors' abstract)Mohayidin Mohd GhazaliMan Nor AzirawaniKamaruddin Norfaryanti Margono Mar Idawati 2010-07-20T01:17:13Z2013-05-17T06:50:11Zhttp://library.oum.edu.my/repository/id/eprint/430This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/4302010-07-20T01:17:13ZMystery calling : a qualitative application of the Lean Six Sigma approach Service quality over the telephone is increasingly becoming a critical competitive factor to an organization’s
success. A previous study (Latifah A.L et al 2009) conducted in OUM found that learners rated the following two
items “university staff is easily contacted by telephone” and “toll free number for learner services center is easily
reachable” as least satisfactory. This indicates that OUM’s telephone services need to be improved. To enable
improvements to be made, the source of the problem needs to be identified. To achieve this, the Mystery Calling
approach is used, whereby a total of 40 calls were made by a mystery caller to OUM staff. The responses from
staff were rated based on a set of questions related to friendliness, professionalism, issue resolution, quality of
response, and other commonly known problems generally faced by learners in telephone calling. The results are
analyzed using the Lean Six Sigma 5-step method, that is, define, measure, analyse, improve and control
(DMAIC) to rectify the problems encountered in telephone calling at OUM. The findings suggest that there is no
standard procedure in answering telephone calls as evident by the variety of responses. In addition, it is also found
that the calls were not attended to in an appropriate and timely manner. There is also a lack of knowledge on the
part of the staff in terms of their inability to resolve the issues raised, not providing the relevant information and
“passing the buck” to others. Finally, the attitude of the staff was found to be condescending in their dealings with
learners. This paper recommends that a standard telephone response procedure be put in place and the relevant
training be provided to staff. Recognising that the telephone is an ubiquitous form of communication among
distance and widely distributed learners, removing their pain points in this service will immensely contribute to
the enrichment of their learning experience at OUM. Finally, this study represents one of the many initiatives at
OUM in attempting to improve its services to its learners in line with its learner centredness. (Authors' abstract) Latifah Abdol Latif Ramli BahroomPooyan Yousefi Fard2010-07-08T10:08:33Z2010-07-08T10:09:24Zhttp://library.oum.edu.my/repository/id/eprint/424This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/4242010-07-08T10:08:33ZMalaysia management cases teaching guide2010-07-08T09:56:09Z2010-07-08T10:05:46Zhttp://library.oum.edu.my/repository/id/eprint/423This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/4232010-07-08T09:56:09ZMalaysian management cases2010-03-10T00:29:26Z2013-05-20T04:05:24Zhttp://library.oum.edu.my/repository/id/eprint/362This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/3622010-03-10T00:29:26ZMalaysian organization efficiency : is six sigma plus a solution? S SuppremaniamKanesan Muthusamy2010-03-10T00:18:51Z2013-06-06T07:52:36Zhttp://library.oum.edu.my/repository/id/eprint/361This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/3612010-03-10T00:18:51ZBlue ocean strategy : way forward for OUM (PowerPoint presentation) Ramli BahroomOUM Blue Ocean Strategy Team2010-03-05T07:32:59Z2013-06-06T08:29:07Zhttp://library.oum.edu.my/repository/id/eprint/352This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/3522010-03-05T07:32:59Z Quality of service in higher learning institution : employee perspective (PowerPoint Presentation)Paper presented at the International Conference on Teaching and Learning in Higher Education (ICTLHE), Kuala Lumpur Rosmah Mohamed 2010-03-04T03:31:10Z2013-06-06T08:05:21Zhttp://library.oum.edu.my/repository/id/eprint/351This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/3512010-03-04T03:31:10ZAmalan 5S : asas peningkatan produktiviti Rosli Hamir2009-12-15T06:51:17Z2021-06-01T07:10:08Zhttp://library.oum.edu.my/repository/id/eprint/337This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/3372009-12-15T06:51:17ZDoes motivation help employee to improve their job performance in private sectors in Malaysia : a case study in ASCI Communications (M) Sdn BhdMotivation is the combination of a person's desire and energy directed at achieving a
goal. In managing for the employees' performance, motivation is one of the elements that
managers should capture into their attention. In fact, to get the best from the employees,
managers have to spend much of the managerial time on addressing motivation to them.
Why motivation? It is because motivation being the force that acts upon individuals to
initiate and direct their behaviors. In the organizational context, motivation influences the
way employees behave and respond towards their tasks and how persistent they would
maintain a particular attitude with them.
To motivate, managers require sustainable approaches and skills to maintain people's
enthusiasm and commitment. An important point to take note is that different people
possesses different behavior because their needs and goals vary. So, different people may
require different kind and level of motivation. Therefore, when considering motivation, it
is important for the managers to look forward positively and to take a long-term view for
the success. (Author's abstract)Abdul Yazib @ Abdul Aziz Juraini 2009-12-07T03:35:52Z2021-06-01T06:49:45Zhttp://library.oum.edu.my/repository/id/eprint/324This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/3242009-12-07T03:35:52ZThe Malaysian public sector training program evaluation : a fact or fallacy : a Ministry of Defence case study (Table of contents and abstract only)The MINDEF Corporate Plan identifies development of human capital as one
of the thrusts for implementation. Conseq~~enttlhye MINDEF allocates about RM
92.7 million annually for training and development of capability. This accounts for
about 12% of the yearly MINDEF Operating Expenditure (OE) Budget for the
year 2006. On a training dollar per head basis spent on trainees, MINDEF has
committed to expend about RM 22,524 / head (trainee) to ensure that the Armed
Forces maintain their cutting edge in defense capability. The program agreement
that is entered into by the program manager (implementer) and the controlling
officer (financier) requires that programs be evaluated for program
appropriateness, effectiveness, efficiency, economy and value for money in
resource usage. Evaluation based on these criteria, it is expected, will allow
program managers the ability to establish the program impact. (Author's abstract)Chandran Subhas2009-12-03T10:30:56Z2013-06-18T03:10:46Zhttp://library.oum.edu.my/repository/id/eprint/314This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/3142009-12-03T10:30:56ZThe changes and challenges in current human resource role (Table of content and abstract only)Keat Yee Phoon 2009-12-03T10:25:34Z2013-07-19T08:19:20Zhttp://library.oum.edu.my/repository/id/eprint/313This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/3132009-12-03T10:25:34ZFactors contributing towards brand loyalty : a local benchmarking study of paid national English dailies (Table of content)Tirath Ram Roshan Lal 2009-12-03T09:45:52Z2013-07-18T04:56:02Zhttp://library.oum.edu.my/repository/id/eprint/312This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/3122009-12-03T09:45:52ZThe customer satisfaction towards Mc Donalds' (Ayer Keroh, Melaka)(Table of content)Nicholas Biing Shi Chong2009-12-03T09:26:34Z2021-06-01T06:26:29Zhttp://library.oum.edu.my/repository/id/eprint/311This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/3112009-12-03T09:26:34ZInternal and external pay equity perception among managers in the Malaysian oil and gas industryThe study focused and examined the perception of both local and
expatriates managers within the Malaysian Oil and Gas industry on pay equity
and the perceived influence of several variables in salary determination within
heir current organizations.
Based on Jaques (1967) study on pay equity, the perception was tackled
rom four aspects - the individual comparison, the economic comparison and the
nternal and external work content comparison. From this exploratory research, it
was found that more than 50% of the respondents had strong negative
perception towards pay equity. In other words, pay equity was seen not to exist
within their current organizations.
Apart from that, it was also found that the managers perceived that their
ears of relevant experience in the particular area of specialization and expertise
are the two main influences on their salary determination. On the contrast,
gender and luck were perceived by the managers to have the least influence
owards their salary determination. (Author's abstract) Herni Sofini Omar2009-12-03T08:03:27Z2013-07-19T02:10:48Zhttp://library.oum.edu.my/repository/id/eprint/310This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/3102009-12-03T08:03:27ZInternal factors for corporate entrepreneurship, and the relationship with job satisfaction : a comparison with Japanese and Western based companies in Malaysia (Table of content) Azmi Mohamad2009-12-03T06:47:14Z2013-07-18T05:16:45Zhttp://library.oum.edu.my/repository/id/eprint/307This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/3072009-12-03T06:47:14ZIntegrated water resources management approach for groundwater in Langat River Basin (Table of content)Chee Sheng Keong 2009-12-03T06:37:30Z2013-07-18T04:57:11Zhttp://library.oum.edu.my/repository/id/eprint/309This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/3092009-12-03T06:37:30ZIndustrial training report at IDS Infotech Sdn Bhd (Table of Content)Shu Yaw Chong 2009-12-03T06:31:02Z2013-07-19T08:27:08Zhttp://library.oum.edu.my/repository/id/eprint/308This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/3082009-12-03T06:31:02ZRelationship between customer care and business volume : the case of Concorde Hotel, Kuala LumpurChatterjee Sudeep Salil2009-12-02T09:15:51Z2013-06-16T01:15:54Zhttp://library.oum.edu.my/repository/id/eprint/306This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/3062009-12-02T09:15:51ZEntrepreneurial intention : an empirical study among Open University Malaysia (OUM) studentsIt has always been the interest of our government to promote entrepreneurship and
new venture in business as a mean to enhance economic growth for the nation and creating
jobs to help to solve the problem of unemployment.
The research conducted particularly among the students of Open University Malaysia
(OUM) has attempted to understand the factors that stimulate or impede their entrepreneurial
intention. The study has also focused on examining how many OUM students possess the
entrepreneurial intention towards self-employment, how the relationship of demographic
factors affecting their entrepreneurial intention, and lastly but not least how is the curriculum
offered in OUM has helped to promote students' interest in entrepreneurship.
It appears that the students find entrepreneurship both personally and generally
desirable which suggests that entrepreneurial career in future might become more typical and
popular among university graduates. However, training and skill development programs are
necessary to increase the personal capabilities and generate interest and intention among
students to have positive attitudes towards entrepreneurship.
This survey has also confirmed the previous studies by others that the male persons at
their prime age of 31-45 years old continue to be the most active group in terms of
entrepreneurship and the role of entrepreneurial role models in the family has a positive effect
on the entrepreneurial perception and intentions.
It also appears that the entrepreneurial intention among female students is fairly low.
This paper suggests that there should be continuous effort to promote female
entrepreneurship and continuous effort from university to work closely with a variety of
business support agencies or other government agencies to raise students' awareness of
various avenues of support and programs available to assist them in their business start-ups. (Author's abstract)Chee Keong Leong 2009-10-29T08:30:05Z2013-07-19T08:14:55Zhttp://library.oum.edu.my/repository/id/eprint/283This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/2832009-10-29T08:30:05ZCorporate governance and company's performanceTheoretically, the principles of corporate governance are consistent with the concept of
wealth maximisation and strategic management. It is to ensure the shareholder goal -
wealth maximisation - is implemented. Given this objective, is there truly any correlation
between corporate governance and company's wealth maximisation, reflected by its
performance? In the past, certain studies discovered a strong correlation. Most others
found weak results or no link between corporate governance and performance. To
contribute further to the earlier findings, this study examined the relationships of board
size, director independence, number of board meetings, non-duality role of Chief
Executive, role of non-executive Chairman, number of board committees, voluntary
training, continuous communication with investors and existence of director to whom
concerns can be conveyed; for selected PLCs, against their ROE, ROA, EPS and share
price. Results for individual relationships between each proxy of corporate governance
and proxy of performance were inconsistent. In general however, the results imply weak
relationships exist between corporate governance and' company's performance. The
findings from this study will become handy in the wake of shareholders' activism and
provide guidance to corporate players in understanding their role; it may also offer
relevant authorities or policy setters, ideas to mitigate any loopholes in policing corporate
governance. (Author's abstract) Normaliza Kairon2009-10-28T09:29:28Z2015-09-10T02:31:13Zhttp://library.oum.edu.my/repository/id/eprint/281This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/2812009-10-28T09:29:28ZRelationship of performance with services promotion through internet : an empirical study of Malaysia Service CompaniesThis paper reviews the research on the relationship of performance with services
promotion through internet : an empirical study of Malaysia service companies. A survey
was sent to CEOs/marketing managers all over Malaysia. The result gives impression that
some services organizations in Malaysia reap some tangible benefits through Internet
promotion while others do not gather much. The study shows that over 93% in average
agree that their organization's general performance has significantly improved through
Internet marketing activities. This result supports, in the first instance, the postulate made
in chapter one that increase in internet marketing activities would lead to increase in
corporate performance indicators. Implication of the results are discussed. (Author's abstract)Mohd Yasin Norazlina 2009-10-26T02:58:02Z2013-07-19T06:30:35Zhttp://library.oum.edu.my/repository/id/eprint/276This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/2762009-10-26T02:58:02ZA study on beneficiaries' satisfaction of SOCSO pension scheme in SabahThe study of Social Security Organization (SOSCO) in pension scheme
especially in Sabah is very important to be highlighted in terms of satisfaction to
pension beneficiary and how these can contribute comprehensive significance
impact among employees. The changes in socio-economic, social life and also
delivery system have brought direct social implication to employees' satisfaction.
In this context, the implication of SOCSO beneficiaries' satisfaction well-being is
not only by physical contrast but also in spiritual security satisfaction. The aims of
this study are to examine the delivery of social security pension, type of scheme
and protection which will be affected to industrial harmony among employer and
employees, self-awareness to the invalidity disease, lost of function dead and
overall beneficiaries' satisfaction. Apart from that, this study will explain more
detail what exactly is pension scheme of Social Security Organization (SOCSO)
in Malaysia especially which is focused in Sabah. This research will suggest
another modification to build the pension as dynamic scheme and world class
level with nation and vision development to carry society towards 2020. (Author's abstract)
Mohd Ali Hindia2009-10-14T06:35:57Z2013-07-18T07:29:16Zhttp://library.oum.edu.my/repository/id/eprint/274This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/2742009-10-14T06:35:57ZLeadership development and capability building : the case of Malaysia LNG Sdn BhdThe uncertainty of the world economic and market situation, prompted Malaysia LNG
Sdn Bhd to invest in Leadership Development and Capability Building for their staff to
move forward in Liquefied Natural Gas business. This case study conducted base on
inputs and survey provided by Operating Performance Improvement Department,
Malaysia LNG Sdn Bhd. Data compiled base on situational assessment and internal
surveys. Other study and information gathered was base on my observation. The data
and observation addressed the areas of concerned to improve Leadership and Capability
particularly for the plant personnel. Feedback and Coaching and Meeting that drive
performance was the areas in leadership development. The six Plant Operation
Capabilities (POC) which covers Health and Safety Environment, Assets Management,
People Management, Production Optimization, Performance Improvement and
Technology & Knowledge Management was the area for Capability building. These
POC was all the areas of capabilities in MLNG and it was also the focus area covered in
all the plants owned by PETRONAS . In conclusion, it can be said that with clear
vision and mission, effective feedback and coaching, performance dialogue which drive
performance and also the continuous improvement in the six important areas of the
plant will bring Malaysia LNG Sdn Bhd to a greater height in the LNG industry and
business in the future. (Author's abstract) Masnan A. Gani2009-10-09T07:42:16Z2013-07-19T03:40:53Zhttp://library.oum.edu.my/repository/id/eprint/273This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/2732009-10-09T07:42:16ZInterpersonal conflicts and its management in information system development at Kerteh Integrated Petrochemical Complex (KIPC) Kerteh, TerengganuThe general purpose of this research study is to determine whether working
in a team is common or expected to raise an interpersonal conflict between
project team members. The scope of this research study is based on
information system development projects. Similar to other projects that are
being executed by a team through a specific period of time, ISD projects
team members include application developer or programmers, project
leaders, project managers and the end users as well. A questionnaire has
been distributed to 3 main external application service providers (Teliti
Computers (M) Sdn Bhd, Protellus (M) Sdn Bhd), CSA (M) Sdn Bhd and to 1
in-house ISD project team at Kertih Terminals Sdn Bhd, 1 of many operating
units in KIPC.
As information system plays a big role in supporting management,
engineers, finance and administrative personnel in all operating units at
Kerteh Integrated Petrochemical Plant (KIPC) at Kerteh Kemaman
Terengganu; including to Malaysia economic growth as KIPC alone
contributes to around 20 percent gross domestic product. The importance of
identifying such conflict and conflict management styles will help other
operating units to use this research study as a guideline to reduce the rate of
failure on ISD projects including to other projects as well. The other purpose
of this research study is to determine the style used for conflict management,
and whether such conflict does have an impact on ISD project outcomes.
Findings from 1 operating unit and 3 suppliers on 6 ISD projects is revealed
as per Table 5.0 and Figure 12.0; and that on all ISD projects, interpersonal
conflicts do existed during the ISD project development phases based on all
criterias set that is interdependence, disagreement, interference and
negative emotion as per research study conducted by John Lamp, Graeme
Altman, and Timothy Hetherington (2003) including by Henri Barki and Jon
Hartwick (1 999,2001 ).
From 6 ISD projects obtained from 60 questionnaires sent over to selected
group of respondents, 1 ISD project has been identified to be an overrun
project but was considered by senior management of Kertih Terminals Sdn
Bhd as successful ISD project. The reasons for overrun projects were due to
bigger specification requested by ISD end users after the specification
requirement studies were completed previously. This additional requirement
has led to longer schedule and higher expenses.
The research findings revealed that ISD end users did not gave their full
cooperations during the system requirement studies. As stated in research
study conducted by John Lamp, Graeme Altman, and Timothy Hetherington
(2003), ISD projects that are heavily based on the end-user interface and the
use of state-of-the-art technology including the lack of understanding of such
technology to the end-user including the lack of understanding of the
application developers with end-user and business needs is a potential
source of conflict. It was made known by ISD project managers from 1
ovemn ISD project that end users did request additional requirements only
after they have seen the prototype during the ISD project development
phases as they is no prototyping used during the system requirement study.
The reasons for end users not giving their full cooperation during the system
requirement study were due to no information system prototype used that
could lead to lack of understanding of the application developers with enduser
and business needs. Although such request was a last minute request,
project manager for 1 overrun ISD project have agreed to fulfill those
additional requirements. This led to bigger ISD project specification as per
Table 9.0.
ISD projects managers have been identified as capable in handling conflict
resolutions. The outcomes were considered positive such as problem
solving, avoiding, compromising, yielding and forcing. Data analysis results
from Table 6.0 and Figure 13.0 have shown that majority respondent have
chosen ideal conflict management style including combination of those styles
to overcome conflicts.
All factors that contribute to positive outcomes such as reward systems listed
as per Table 4.0 and Figure 5.0, physical working area as per Figure 9.0,
working environment as per Figure 10.0, adequate working experience as
per Figure 7.0 and adequate level of qualification as per Figure 8.0 from all 6
ISD projects have been identified positive by majority respondents. The
results of this research have shown that project complexity on all 6 ISD
projects as per Figure 6.0 were at average of medium. This research has
concluded that conflict does exist in ISD projects conducted in KIPC and
proper application of conflict management style; satisfied reward system,
proper physical working area, working environment and adequate working
experience and qualification could have led to positive outcomes of those
ISD projects. (Author's abstract) Huzir Sulaiman2009-10-09T07:22:44Z2015-09-10T02:30:04Zhttp://library.oum.edu.my/repository/id/eprint/272This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/2722009-10-09T07:22:44ZA relook at human resource development program in the current crisis of pilot leaving Malaysian Airlines SystemThe study of human resource development programme in the current crisis of the
increasing number of pilots leaving Malaysia Airlines Systems (MAS) is to determine the
problems and factors which contribute to this issue. This study focus on the causes of
why 174 pilots left MAS for other airlines since November 2004 until March 2006. The
number of pilots left MAS which contributes to the exodus and shortage of the pilots
since year 2004 will in no doubt, jeopardise flight safety and influence the morale among
other pilots. MAS pilots are not comfortable and not satisfied with the present situation
which leads to foreign airlines absorbing those talented and experienced technical crew.
Several issues which were brought up by the Malaysia Airlines Pilot Association
(MAPA) to MAS are still under negotiation and is still pending to be solved since 3 years
ago. The approach of this study starts from analysing the human resource management
which includes human resource development and compensation. There are many areas
whereby improvements can be made; for instance the MAPA is seeking a comprehensive
retention package so that the country's vital human capital can be retained. Without
sufficient numbers of pilots, the national airline will be gravely affected in its operations.
This study strongly believes that the push factors needs to be seriously addressed. The
pull factors have always been there. It is the push factors that are causing our pilots to
look for the pull factors. MAS cannot afford to take the risk of losing even one more pilot
to other competitors. (Author's abstract)Chong Foo Chan 2009-10-08T07:14:09Z2013-07-18T07:17:15Zhttp://library.oum.edu.my/repository/id/eprint/271This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/2712009-10-08T07:14:09ZExport competitiveness of Malaysia's processed foodThis study attempts to determine the competitiveness of Malaysia's
processed food using the Constant Market Share Analysis (CMS) and
Revealed Comparative Advantages (RCA) approaches. The types of
processed food which were examined were snacks, beverages, cookies,
sauces and spices. CMS analysis had shown that except beverages, snacks,
cookies, sauces and spices exports were due to market demand. Export of
beverages was due to competitive effect which implied that the beverages
industry players were sufficiently competent to be able to penetrate into this
market. Spices and cookies exhibited comparative advantage during the
study period, while beverages and sauces performances had been improving.
Snacks did not portray its comparative advantage during the study period.
However, it is exhibiting an upward trend in performance. Several policies
need to be addressed for most food categories, while understanding the
dynamism of industrial trend is recommended. Opportunities are vast, and it
is important for industrial players to formulate its growth strategy based on
this. For Malaysia, government will play an extensive role in facilitating trade,
while industrial players need to be focused on core competencies in order to
penetrate the global market.(Author's abstract) Mun Sam Lee2009-10-08T06:54:30Z2013-07-18T01:20:12Zhttp://library.oum.edu.my/repository/id/eprint/269This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/2692009-10-08T06:54:30ZEntrepreneurship tendency attitude of demographic factors among Malay dealer Shall petrol satisfaction in Klang ValleyThe objective of this study is to know the relationship between entrepreneurial
tendency attitudes on demographic factors among Malay dealer Shell Petrol Station in
Klang Valley. Demographic factors such as age, gender, religion, level of education,
previous specific job and parent education background the main parameters for this
study. There were 4 types of information were measured; self-particulars, education
background, respondent experiences and parent background. The data were analyzed
using the Scientific Programme of Social Science Study (SPSS) technique Version 13.
Out of 19 hypotheses, only 1 hypothesis has a relevant significant relationship towards
entrepreneurial attitude, which is managing current business. The findings noted that,
there was no direct relationship between Shell petrol station dealers with the
entrepreneurship attitude tendency. (Author's abstract) Azlan Syah Abdul Aziz2009-10-08T06:32:43Z2013-06-19T08:02:20Zhttp://library.oum.edu.my/repository/id/eprint/268This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/2682009-10-08T06:32:43ZOrganizational justice to determine job satisfactionThe purpase af this study is ta identifl how perceptian af argmizational justice plays
an important role in employees' job satisfaction to the chosen call centre. It also
examines the role of demographic factors as a moderator in linking organizational
justice and job satisfaction. This study also was done to determine possible methods
to retain employees in the chosen call centre and using performance management
resources to mhhke turnover rate in the call centre industry. A total of 300
questiomaim were distributed to the management group and customer service
professional (CSP) group. In total, 288 questionnaires were returned and eight were
eliminated due to excessive missing data. From 280 responses, 30 responses were
h m management group and 250 responses were h m CSP group. Besides
questionnaire, literature reviews and informal interviews were used in research
methodology. The outcome shows that organhtional justice has effects on
employees' job satisfdon and it also has a linkage with five demographic factors. It
is hoped that this study will contribute to the much needed literatme on
~rga~zatiojudst ice and ta the rmngence and evolution of research in the area of
organizational justice not only for call centre industries but also for other industries. (Author's only)Sreedharan Ambiga 2009-10-08T06:23:50Z2013-05-07T00:17:22Zhttp://library.oum.edu.my/repository/id/eprint/267This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/2672009-10-08T06:23:50ZCapacity building in an organization : the case of energy commission of MalaysiaOrganizations are means to ends, not ends in themselves, their existence is to serve the needs of people who are outside of them. This study is to suggest some suitable improvement approaches to the regional offices of Energy Commission, based on the present ability and the feedback from the people they are sewing. Energy Commission as a regulatory organization has it purpose to ensure safety, adequacy, and reliability of electricity in accordance to the laws. However, their presence seems not to appear so in the eyes of the public. Wrong-doing activities such as illegally carrying electrical works and dishonestly using the electricity were not given a thought of something erroneous and could be punished. Survey results showed that the people's perception in electrical safety and compliance to laws has not been satisfactorily regulated. Studies also notified that the regional offices themselves have shortage of staff strength. To enhance the capability, recruiting to a right sizing is an ideal situation. However, other practical means are also being discussed towards the end of the chapter. Despite the limited number of staff, capacity building could be developed by means of proper restructuring work, collaborating with other departments, setting strategies and targets, enhance skills and technical ability and also developing staffs' organizational commitment. Above all it is the employees' dedication with strong internal drive and good faith that want something positive to happen, will make it happen. (Author's abstract) Abd Rahim Ibrahim2009-07-31T03:52:21Z2015-09-09T05:49:35Zhttp://library.oum.edu.my/repository/id/eprint/244This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/2442009-07-31T03:52:21ZWhat motivates the Malaysian workforce : content and processIf human resources are to be effectively utilized, management has to understand
what motivates employees. While motivation research has produced some solid
evidence in the western world, little is known about what motivates their
counterparts in developing countries especially Malaysia.
This MM project paper aims to explore the responsiveness of Malaysian workforce
with varying ethnical cultures values to work motivation concepts. This research is
beneficial in understanding the key motivating factors for Malaysians to improve
work satisfaction and productivity.
In order to empirically test the work motivation content and process effectiveness in
the Malaysian settings, this study has developed a cultural-based work motivation
model. The research instrument developed with local contents as its major focus,
built upon (i) organizational behavior's cultural dimensions concepts; and (ii) work
motivation theories from both content and process approaches.
Based on mean responses, the rank order of work motivation content factors in
descending importance is: (i) financial rewards; (ii) recognition; (iii) good working
conditions; (iv) growth and promotion opportunities; and (v) achievement needs. The
data analysis suggested that Malaysian employees are generally responsive to most
work motivation processes.
Finding showed (i) correlation between motivational factors and ethnic values; and
(ii) employee's demographic profile influences the motivation inclination. The
evidence suggested further research area into the comparative study of the foreign
and local work motivation needs to clearly determine cross-cultural implications on
work motivation theories. Azhar Ahmad2009-07-16T04:24:13Z2013-07-19T06:36:13Zhttp://library.oum.edu.my/repository/id/eprint/242This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/2422009-07-16T04:24:13ZA Job Satisfaction Among The Employees At Redang Mutiara Resort
This is a study of job satisfaction among the employees at Redang Mutiara
Resort. A study of job satisfaction is important because it has direct
implications for organization functioning. Apart of examining the job
satisfaction among the employees, the aim of the study was also to identify
the overall management system that was being practiced in the resort. In
addition, the study also tried to determine the relationship between
management style and job satisfaction.
The study employed a modified Likert scale to measure organizational
management profile and the Job Diagnostic Survey developed by Hackman
and Oldham to measure job satisfaction. A questionnaire was developed to
obtain data from the populations in the resort. Data analysis was done using
the SPSS programme. Statistical analysis was done using the Spearman's
rank-order correlation for the ordinal data and the chi-square test for the
nominal data.
The overall job satisfaction level among the employees in the resort was
found to be 'slightly satisfied'. It was also found that job satisfaction was
related to management style and slightly influenced by personnel
characteristics such as gender and age. Several recommendations have
been put forward in order to improve the job satisfaction in the resort. (Author's abstract) Norazmi Omar2009-07-14T02:11:50Z2013-07-19T06:36:58Zhttp://library.oum.edu.my/repository/id/eprint/240This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/2402009-07-14T02:11:50ZThe Influence of Organizational Commitment and Organizational Culture on Attitudes toward Organizational ChangeThis study investigates the influence of organizational commitment and organizational culture on the attitudes toward organizational change in a tertiary institution in Malaysia.
It also investigates the effects of organizational commitment and organizational culture on attitudes toward organizational change. Various dimensions of organizational commitment and attitudes toward organizational change are also examined
Organizational culture was measured by using the Organizational Culture Model developed by Goffee and Jones (1998), attitude towards change were measured by using the Dunham et. Al. (1989) instrument and organizational commitment was using Allen and Meyer (1990).
A structured questionnaire was developed and self-administered to a private educational institution in Malaysia. A total of 108 usable questionnaires determined the extent of influence of the independent variables on the dependent factors. It was found that there was an association between organizational commitment and various attitudes toward change. The results also showed that the respondents in the organization have a communal culture. It was also found that organizational culture and the cognitive tendency on attitudes toward organizational change are associated. The sociodemographic factors like genders, ethnic, age, position and years in present position was found to have an effect on attitudes toward organizational change. With regards to position, it was found that positions of respondents also have an effect on attitudes towards organizational change. The implications of the study are also discussed.
Norlina Kamudin2009-07-14T02:11:05Z2013-07-19T06:07:31Zhttp://library.oum.edu.my/repository/id/eprint/241This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/2412009-07-14T02:11:05ZThe Impact of Service Quality Dimensions
Towards Customers' Satisfaction in Tuition
Centers
Quality and customer satisfaction are important agenda for company survival and these two elements are receiving worldwide attention. Service survival and these two elements are receiving worldwide attention. Service industries have begun to recognize that failure to meet quality requirement can have serious consequence that may affect their market share.
This study aims to measure the relationship between service quality and customers' satisfaction in tuition center. The survey also aims to gain more insight into the dimension used by the students in evaluating service quality and identify the influencing factors in decision making.
To answer the research questions, a research model - which was based on SERVQUAL of performance measurement in service quality, was developed. To test the model, data were collected from the students' satisfaction measures quality system via questionnaire. The stratified systematic sampling was used to select respondents for this study-
The finding showed that there is a significant relationship between service quality five dimensions and customers satisfaction. The result also indicated that empathy dimension is the strongest factor that influence the level of customers' satisfaction in tuition centers
Besides the theoretical contribution, the research was made useful suggestions in terms of better guideline in order to facilitate target setting, the tracking of the costs of changing quality targets and the linking of pay to quality performance. (Author's abstract)
Seng Poh Lim 2009-06-10T05:37:49Z2013-05-15T03:53:33Zhttp://library.oum.edu.my/repository/id/eprint/143This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/1432009-06-10T05:37:49ZMeasuring workplace learning results : using the Kirkpatrick ModelTraining at the workplace is commonly accepted as the ready-made solution to organizational
problems. It is however, only a solution for problems that can be resolved by training. In this
paper, we would consider the ROI of training by taking into account how to design and
structure a method of identifying and evidencing the benefits via quality assessment
measures which takes into account the drivers (internal and external), and the requirements
(operations and customer).
The processes basically compare the levels of knowledge, skills, experience and attitude
available at the beginning of the programme with those available at the end of such
programmes. Types of evidence and the methods used to extract them would also be
considered. A case study on a group of sales personnel from a multinational company shall
be presented. (Author's abstract)T. Harikrishnan2009-06-09T07:27:05Z2013-06-17T00:50:26Zhttp://library.oum.edu.my/repository/id/eprint/135This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/1352009-06-09T07:27:05ZProfessional development in a private higher education institution in Malaysia (1st. 24 pages)The purpose of this study was two fold. Firstly, it was to provide an in depth
qualitative analysis of the perceptions of the two major stakeholders in a small
private higher education institution (PHEI) on teaching staff professional
development. Secondly, it was to understand how these perceptions affected the
development of appropriate strategies. This study employed the generic qualitative
research approach. The samples used were two administrators and three full time
teaching staff, purposively selected in the small college studied. Two instruments for
data collection were used, namely semi-structured video recorded interview and
document analysis. A content analysis of documents provided by the participants and
gathered by the researcher was made. These provided data and method triangulation. (Author's abstract) Mohd Redza Badaruddin2009-06-09T06:55:01Z2021-06-01T07:20:40Zhttp://library.oum.edu.my/repository/id/eprint/132This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/1322009-06-09T06:55:01ZEmployees perception on the effectiveness of performance appraisal system Zafinaz Zahi Ruddin2009-06-09T06:34:16Z2009-10-06T02:01:06Zhttp://library.oum.edu.my/repository/id/eprint/129This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/1292009-06-09T06:34:16ZThe effect of teacher background characteristics, workplace condition and compensation on job satisfactionAmarjit Kaur2009-06-09T06:34:07Z2021-09-05T05:16:27Zhttp://library.oum.edu.my/repository/id/eprint/130This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/1302009-06-09T06:34:07ZThe perceived relationship between organizational climate and job satisfaction among social security organizational employee in Sarawak Phillip Sangkan2009-06-09T06:00:36Z2013-08-03T05:39:26Zhttp://library.oum.edu.my/repository/id/eprint/127This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/1272009-06-09T06:00:36ZOccupational safety and health practices of selected companies in Johor V. Janardhanan Sanjeev2009-06-09T04:21:13Z2015-09-10T02:28:42Zhttp://library.oum.edu.my/repository/id/eprint/124This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/1242009-06-09T04:21:13ZPerceptions on quality working life among the Royal Malaysian Air ForceAbu Bakar Marzukihttp://library.oum.edu.my/repository/104/1.hassmallThumbnailVersion/Globalisasi_pembangunan.pdf2009-05-21T03:55:50Z2013-05-08T07:20:03Zhttp://library.oum.edu.my/repository/id/eprint/104This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/1042009-05-21T03:55:50ZGlobalisasi pembangunan industri dan peranan pemerintah di Malaysia (Cover page and abstract only)Since the mid-1980s, rapid international economic changes, now commonly referred as the globalization process, have produced profound implications and challenges for the Third WmId. For small countries like Malaysia, this globalisation process is difficult to contain given the complexity of its impact. This paper is primarily aimed at analysing the said phenomenon and its impact on industrial development in Malaysia.
In view of this globalisation process, Malaysian industrial policy in the future can be seen in terms of the country efforts to enhance international competitiveness. Hence, policy-makers ought to be sensitive about the
implications of such a process given its widespread impact on the domestic economy. At the same time, policy formulation must also ensure that economic growth is commensurate with the need for sosioeconomic
development. The latter must indeed be given priority so that all levels of society will benefit from the industrialisation process. In the country's efford to minimise constraints associated with the globalization process, the role of the state is indeed critical if Malaysia wishes to become an industrialisd nation. This role must be seen in the context of its ability to lead and plan and to institute an effective planning and implemention mechanism. Among the strategies to be given priority would include the enhancement of capabilities in area such as domestic capital, technology and innovation as well as human resource development which include industrial skills and the educational system. It is only through the enhancement of these capabilities that Malaysia will be able to face the complex challenges posed by the globalisation process. Anuwar Ali2009-03-11T08:40:34Z2013-05-08T07:05:15Zhttp://library.oum.edu.my/repository/id/eprint/84This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/842009-03-11T08:40:34ZAction plan for industrial technology developement : Malaysia's preparedness for the 1990'sThis paper examine Malaysia readiness to face the decade of 1990's in terms of its strategy to expand the copuntry's industrial base through the enhancement of technological capability. Anuwar Ali2009-01-05T00:15:12Z2013-07-18T07:53:51Zhttp://library.oum.edu.my/repository/id/eprint/48This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/482009-01-05T00:15:12Z'Best practice' human resource management : impact on employee performance in non-westernised countriesRecent research has argued that the use of ‘best practice’ HRM such as selection, training, team working, performance appraisal, communication and rewards, can enhance the organisational performance. Scholars have found that there were positive significant relationships between ‘best practice’ HRM and performance. However, the majority of the
empirical works used financial measurements as performance measures. Moreover, the works were mainly based in manufacturing and automobile organisations in westernised
countries, particularly the USA and UK. Therefore, an empirical work in public sector
organisations, in non-westernised countries might put forward a new insight on employee
performance. This study investigates the relationships between ‘best practice’ HRM used by
Malaysia local government organisations and performance from the employee point of view.
Using a self administered questionnaire survey of 453 frontline employees, supervisors and
managers working in Malaysia local government organisations, this study found that the
investments in ‘best practice’ HRM can considerably help organisations perform better. This
paper supports the universalistic perspective of HRM. (Author's abstract) Rosmah Mohamed2008-12-21T03:18:00Z2013-05-08T07:08:01Zhttp://library.oum.edu.my/repository/id/eprint/34This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/342008-12-21T03:18:00ZTechnological acquisition and absorption via multinational companies : The Malaysia experienceThis paper examines Malaysia's experiences in terms of technological development, and the impact of MNCs operations on such development. Anuwar AliAdnan Muhd. Anuar 2008-12-21T03:14:33Z2013-05-08T07:06:01Zhttp://library.oum.edu.my/repository/id/eprint/33This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/332008-12-21T03:14:33ZPelan Induk Perindustrian : Perkembangan semasa dan cabaran dalam tahun 1990-an.Membincangkan tentang perkembangan peranan sektor pertanian dan sektor perkilangan dalam Pelan Induk Perindustrian. Anuwar Ali Hassan Hj Ali2008-12-21T03:10:57Z2013-05-08T07:00:54Zhttp://library.oum.edu.my/repository/id/eprint/32This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/322008-12-21T03:10:57ZKetidakseimbangan kawasan dan penempatan industri di Semenanjung Malaysia : Satu analisisArtikel ini bertujuan untuk membuat analisis terhadap penyebaran kegiatan perindustrian di Semenanjung Malaysia dan implikasinya terhadap pembangunan kawasan. Anuwar Ali2008-12-21T02:13:26Z2013-05-08T06:57:18Zhttp://library.oum.edu.my/repository/id/eprint/30This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/302008-12-21T02:13:26ZFiscal incentives and technological dependence : An aspect of industrialization in MalaysiaThe paper discusses about the role of fiscal incentives as one of the most important instruments of industrial policy Anuwar Ali2008-12-21T01:34:58Z2013-05-08T06:55:58Zhttp://library.oum.edu.my/repository/id/eprint/29This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/292008-12-21T01:34:58ZEconomic development : Its meaning and realities in Malaysia Anuwar Ali2008-12-21T01:31:08Z2013-05-08T07:18:12Zhttp://library.oum.edu.my/repository/id/eprint/28This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/282008-12-21T01:31:08ZBuruh industri, kemahiran teknikal dan kemajuan sektor perindustrian di MalaysiaArtikel ini meneliti proses perindustrian yang telah berlaku di negara ini dan keperluannya untuk memperolehi kemahiran teknikal dan daya penciptaan teknologi selain melihat profil gunatenaga. Anuwar Ali