Open University Malaysia Knowledge Repository: No conditions. Results ordered -Date Deposited. 2024-03-28T23:23:52ZEPrintshttp://library.oum.edu.my/images/New-Logo-Header.pnghttp://library.oum.edu.my/repository/2023-09-07T06:45:38Z2023-09-07T06:45:38Zhttp://library.oum.edu.my/repository/id/eprint/1555This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/15552023-09-07T06:45:38ZGeneration Y’s behavioural usage of small businesses’ retail websites: gender differencePurpose
To better understand continuities and changes in consumer behaviour, it is also important to examine the original antecedents of unified theory of acceptance and use of technology 2 (UTAUT2). Studying Generation Y is crucial for developing competitive online marketing strategies, as Generation Y plays a substantial role in online purchases. Therefore, this study aims to examine the actual use of small business websites based on the UTAUT2 among Generation Y.
Design/methodology/approach
A total of 375 valid questionnaires were collected via a systematic sampling among Generation Y in Canada. All participants in the study had at least a high school education, were internet and computer literate, and had purchased a good/service from the retail websites of Canadian small businesses.
Findings
The results show performance expectancy, hedonic motivation, social influence and habit have significant effects on behavioural intentions. The habit and behavioural intentions also have significant effects on actual usage of small businesses’ retail websites. Additionally, this study supported the significant difference between male and female UTAUT2 models.
Practical implications
The study examines how small retail businesses can attract and retain Generation Y customers by improving their website’s performance. Performance expectancy, hedonic motivation and social influence are significant factors in determining behavioral intention. Small businesses can enhance their website usability, design and content to increase customer satisfaction and loyalty. Hedonic motivation is crucial for Generation Y customers, who seek pleasure and excitement when visiting websites. Social influence is crucial for male customers, whereas performance expectancy, hedonic motivation and habit are more important for female customers. The study also suggests that Canadian governments should encourage online purchasing to increase the usage of small retail business websites.
Originality/value
This study provided few valuable insights into small businesses’ retail websites behavioural intentions and actual usage between males and females in Canada.Allen LimLee Goi Chai Peter DellMei Teh Goi2022-08-26T02:02:37Z2022-08-26T02:02:45Zhttp://library.oum.edu.my/repository/id/eprint/1487This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/14872022-08-26T02:02:37ZPreliminary Study On The Status Of Education And Its Relationship With Knowledge Regarding Online Business ZakatSistem zakat atas talian adalah kaedah membayar zakat menerusi aplikasi perbankan atas talian. Zakat atas talian merupakan platform transaksi kewangan atas talian yang menghubungkan bank dalam pembayaran zakat dengan organisasi zakat. Platform inijuga merupakan sistem atas talian untuk aplikasi zakat yang dapat meningkatkan kecekapan pengumpulan dan pengagihan zakat. Zakat atas talianjuga dirancang untuk dapat menarik lebih ramai umat Islam untuk membayar zakat.Objektif artikel ini adalah untuk menerangkan dapatan awal kajian berkenaan taraf pendidikan dan hubung kaitnya dengan pengetahuan tentang zakatperniagaan atas talian. Metod kajian yang digunakan sepanjang kajian ini adalah kaedah kuantitatif melalui soalselidik kepada responden terpilih. Dapatan awal kajian ini menunjukkan bahawa taraf pendidikan mempunyai hubungan positif dengan pengetahuan tentang zakat.
The online zakat system is a method of paying zakat through an online banking application. It is an online financial transaction platform that connects banks in zakat payment with zakat organization. It is an online system for zakat applications that can improve the efficiency of zakat collection and distribution. It is also planned to be able to attract more Muslims to pay zakat.The purpose of this article is to examine the initial findings of educational status and its relationship with knowledge onzakat. The research method used throughout this study is quantitative method via questionnaire to the targeted respondents. The initial findings of this study shows that the education level has a positive relationship with knowledge ofzakat. Muhammad Ridhwan Ab. Aziz Mohd Asyraf Yusof Mohd Nazri Mohd Noor Mohamad Haji Alias2022-07-28T02:51:18Z2022-07-28T02:51:18Zhttp://library.oum.edu.my/repository/id/eprint/1463This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/14632022-07-28T02:51:18ZAntecedents of Perceived Business Performance Among Private Business Organizations: A Partial Least Square ApproachThis study aims to assess the direct relationships between corporate image, employee engagement, organizational culture, employee loyalty, and business performance among private business organizations. This study is vital to be carried out because many private organizations face difficulty to maintain their business performance in the coming years. The research model of this study consists of three independent variables: corporate image, employee engagement, organizational culture, employee loyalty as a mediator, and business performance as a dependent variable. Primary data were utilized in this study and a survey questionnaire which was adopted and adapted from previous studies was used for data collection. 329 clean data were used in the data analysis by utilizing the structural equation modeling technique. Initially, the convergent validity was evaluated on the measurement model by assessing the construct reliability and validity. Then, the discriminant validity was assessed and confirmed through cross-loading and Hetrotrait-Monotrait (HTMT) ratios. Subsequently, the structural model was assessed and the hypotheses testing reveals that corporate image, employee engagement, and organizational culture, have a positive and significant influence on employee loyalty and business performance was strongly affected by employee loyalty. (Abstract by authors) Zahir Osman Noral Hidayah Alwi Bibi Nabi Ahmad Khan Rose Ruziana Samad2021-07-13T13:30:24Z2021-07-13T13:30:24Zhttp://library.oum.edu.my/repository/id/eprint/1366This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/13662021-07-13T13:30:24ZDo Website Quality Attributes Influence Customer Satisfaction Towards Online Food Ordering System?Purpose of the study: Online food ordering system is really in trend nowadays due to the increasing use of Internet. One of the key challenges of online food business is how they manage the online food ordering system, which holds a significant importance to customer satisfaction. This study tries to investigate the relationship between online food ordering system’s website quality attributes with customer satisfaction.
Methodology: Self-administered questionnaire was developed to collect the data. Online survey was used in getting the feedback from targeted young adults that use online food ordering system. A total of 211 sets of questionnaires were received through the online survey. Data was then analysed using frequencies and descriptive statistics, reliability, correlation, and regression analyses.
Main Findings: The Cronbach’s alpha values varied from between 0.90 to 0.92. The variance proposes consistent and reliable scales used in this study. Customer satisfaction has a strong α coefficient of 0.92 based on responses of the data collection. Findings indicated that three out of five website quality attributes have significant influence towards customer satisfaction. They are website design (β= 0.306, p< 0.01), website information quality (β= 0.368, p< 0.01) and website intelligence (β= 0.223, p< 0.05). Website quality attributes like website design, payment system and website intelligence should be updated accordingly to meet customer expectation which leads to customer satisfaction. Diviyasheni Kumaran Nusrah SamatEva Yin Tan Lee 2020-12-15T06:37:38Z2020-12-16T10:43:17Zhttp://library.oum.edu.my/repository/id/eprint/1291This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12912020-12-15T06:37:38ZConfiguring the Performance Measurement Systems of Small Medium Enterprises from the Life Cycle PerspectiveThe purpose of this paper is to examine the attributes of Performance Measurement Systems (PMS) of the Malaysian Small
Medium Enterprises (SMEs), from an organizational life-cycle perspective. It was suggested that PMS is less comprehensive
at birth stage, most comprehensive in the growth stage and decrease at the maturity stage of the life-cycle. The more
comprehensive use of PMS is expected to be associated with higher organizational performance. Survey questionnaires
were administered to managers yielding 90 usable responses. Using cluster analysis, SMEs were categorized into birth,
growth and maturity stages. The findings support the hypotheses and thereby provide evidence on the variations of PMS
attributes among SMEs across the life cycle stages. The study contributes to knowledge on internal consistencies between
organizational factors at each organizational life-cycle stages that has implications for management control systems. To
the practice, it provides evidence on organizational adaptations to changes in firm’s strategy and structure. (Abstract by authors) Sofiah Md Auzair Amizawati Mohd Amir Zulaihan Ismail2020-12-15T03:41:27Z2020-12-15T04:50:13Zhttp://library.oum.edu.my/repository/id/eprint/1280This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12802020-12-15T03:41:27ZExposure to Interbank Investment and Financing Risk by Islamic Banks: a Dynamic Panel Analysis of MalaysiaThe government of Malaysia has developed an Islamic Interbank Money Market (IIMM) since January 1994 with the
objective to facilitate funding for the Islamic banking sector in the country. This platform also enables Islamic banks to
obtain Shariah-compliant funds from other Islamic banks. This article examines the effects of interbank investment and
financing risk on the financing decisions of Malaysia’s Islamic bank between 1994-2015. The financing decisions are
used as financing measures to determine the effect of investing in the interbank market and financing risk indicators on
financing. Research methodology are the descriptive, correlation and dynamic panel analysis results are derived with
the help of Limdep 9.0 software. The study found a negative relationship between the interbank investment variable
with the financing decisions of Islamic banks. This reflects that an increase in interbank investment leads Islamic banks
to reduce their level of financing. These findings prove the investment activities between Islamic banks had a
“substitution effect” and decreased their capability of financing because of their tendency to maintain liquidity. Islamic
banks are confident that they will generate higher profits in the coming financial year. The economic conditions of
Malaysia do not influence Islamic banks’ financing decisions, whereas Islamic banks in this study are more dependent
on the balance sheet indicators. (Abstract by authors) Mohammad Taqiuddin Mohamad Ahmad Azam Sulaiman Khairul Hamimah Mohammad Jodi Nazri Muslim2020-10-22T12:46:02Z2020-10-22T12:46:02Zhttp://library.oum.edu.my/repository/id/eprint/1256This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12562020-10-22T12:46:02ZDimensions of the Malayness Construct: Scale Development and Empirical AnalysisThe main purpose of this paper is to develop a scale -- the Malayness Scale -- to measure ethnic orientation among Malays in Malaysia. Measurement of ethnic subculture must be rooted in a construct that could capture the multi-dimensionality of ethnic orientation since past research points to the weaknesses in using a dichotomous measure of ethnic identity. The dimensions that capture Malayness included in developing the scale are values that are specific to the Malay culture, language, social interactions, and self-identification. Data were collected from adult respondents in Peninsular Malaysia. A stratified quota sampling method was used to ensure a diverse sample of Malays in respect to socio-economic background, gender, and age. This study follows the standard procedures for scale development. Each dimension included in this study for measuring the Malayness construct was tested for its psychometric properties and found to be valid and reliable measures. Implications of the study, limitations and directions for future research are discussed and suggested. [ABSTRACT FROM AUTHOR] Jeannot Abdul Karim Fon-Sim Ong Md Nor Othman Sofiah Abd. Rahman2020-09-14T06:10:34Z2021-09-04T10:47:27Zhttp://library.oum.edu.my/repository/id/eprint/1227This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12272020-09-14T06:10:34ZDeterminants of Green Practices Adoption Behaviours Amongst Airline Passengers in MalaysiaPrevious studies on green practices in airline industry have been devoted to observing
efforts to reduce cost, drivers influencing environmental commitment and passenger
perceptions of the green image associated with airlines. Scant research exists on
addressing airline passenger’s attitude and behaviour towards green practices adoption.
Therefore, passenger’s attitude towards green practices adoption and the relationship to
green practices adoption behaviour is worthy for empirical studies. Furthermore,
Theory of Planned Behaviour (TPB) has yet been employed to investigate green
practices adoption in airline industry. TPB was thus employed as a theoretical
underpinning in this study and was modified by adding two independent constructs of
perceived consumer effectiveness and perceived sacrifice. This study attempts to
investigate the influence of TPB components on voluntary green practices adoption
amongst airline passengers in Malaysia. Furthermore, this study aims to investigate the
distinct contribution of perceived consumer effectiveness and perceived sacrifice on
green practices adoption behaviour. Subsequently, a model will be proposed to explain
green practices adoption behaviour. This study employed intercept survey to collect
data. Self-administered questionnaires were distributed to respondents who have
travelled by air and have flown from or to Kuala Lumpur International Airport or Kuala
Lumpur International Airport 2 in the past 12 months. A total sample size of 400 was
determined by employing convenience sampling. 400 questionnaires had been
distributed and 379 were deemed usable. Results obtained from data screening
indicated that missing data, outlier and normality were not substantial problems for the
collected data. Besides, validity, reliability and unidimensionality had been established
for this study. Results of hypotheses testing indicated that two hypotheses were not
supported. Perceived behavioural control and perceived consumer effectiveness were
found not to influence green practices adoption behaviour. Findings of this study are
expected to enable effective and efficient implementation of green practices. Successful
implementation of green practices subsequently helps airline companies, government
and policymakers to reduce wastes, costs and minimize negative impacts to the
environment. (Abstract by Author)Lim Jin Wong, 2020-08-19T01:45:49Z2020-08-19T01:45:49Zhttp://library.oum.edu.my/repository/id/eprint/1229This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/12292020-08-19T01:45:49ZRole of Attitude as a Mediator in the Relationship between Entrepreneurial Education and Intention to Become an Online Entrepreneur among Online Distance Learning Students in MalaysiaThis study focuses on evaluating the indirect relationship among
entrepreneurial education, attitude and intention to become an online
entrepreneur among students in Online Distance Learning higher institutions
in Malaysia. To assess the indirect effect of attitude on the relationship
between entrepreneurial education and intention, the Structural Equation
Model technique was employed. The model was designed and later analysed
using the Partial Least Square procedure on data collected from a survey that
yielded 317 usable questionnaires. The results demonstrated that attitude has
a mediating effect on the relationship between entrepreneurial education and
intention to become an online entrepreneur among students in Malaysian
Online Distance Learning higher institutions. The findings suggest that Online
Distance Learning institutions should give a greater emphasis on
strengthening entrepreneurial education and attitude to ensure their Online
Distance Learning students have strong intention to become online
entrepreneurs. (Abstract by authors) Zahir Osman Ratna Khuzaimah Mohamad Zulhairi Zakariah Liana Mohamad2019-04-24T01:17:00Z2019-04-24T01:17:00Zhttp://library.oum.edu.my/repository/id/eprint/1148This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/11482019-04-24T01:17:00ZEmployer’s Branding and Employee Engagement of Furniture Retailer in Klang Valley1. To find out the relationship between employer branding and employee engagement in furniture retailing company
2. The state of employees’ engagement
3. The gender differences in their engagement towards their organisation
Raemah Abdullah Hashim Mohamad Azlan Mohamad Nor2017-01-10T02:10:16Z2017-01-10T02:10:16Zhttp://library.oum.edu.my/repository/id/eprint/1063This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/10632017-01-10T02:10:16ZCredit Card Practices, Attitudes, Problems And Risks Among Individuals: Empirical Findings Using Structural Equation ModelCredit card unhealthy practices have been a world-wide challenge in the global business
environment for years. The effect of default hits not only the victim, but also the banks, credit
card companies and merchants. The objective of this paper is to examine the relationship
amongst practices, attitudes, problems and risks related to credit card usage. A literature review
on prior studies has indicated that there is a methodological gap to be filled in this area. Novelty
is achieved by the usage of partial least square (PLS) model in answering the hypotheses.
Multilevel method analysis using PLS allows for efficiency, convergence and power when
investigating the causal effects in the two-level data, ensuring that the support for hypothesis is
much more acceptable. Out of the 150 total survey questionnaires distributed, 114 were returned
and used. Face to face data collection method was employed to enhance the response rate. Prior
to collecting the data, the content of the survey questionnaire was reviewed by a content expert
to enhance the understandability of the instrument. Mean analysis was performed to describe the
profile of respondents. Mann Whitney test reports (p = 0.71) indicated that bias did not exist in
this study, whereas Kolmogorov-Smirnov test in this paper showed (p > 0.05) proving normality
in the data distribution. Convergent validity (average variance extracted > 0.50; composite
reliability > 0.80) was also reported prior to presenting the final model. There is a relationship
between problem, reason and risks related to credit card usage (p < 0.01). Missing bill payment
due dates and paying the debts late could lead to many risks to the users. Poor financing habits
can jeopardise relationships and can lead people to spend more than what is necessary.
However, the relationship between the reason of using credit cards and the risk related to it is
not significant (p = 0.13). Future researchers are suggested to include moderating and
mediating factors in the structural equation model to narrow down the methodological gap
available in this area. [ABSTRACT BY AUTHORS] Mohamad Afzhan Khan Mohamad Khalil Liana Mohamad Ratna Khuzaimah Mohamad Noral Hidayah Alwi Loo Sin Chun2014-08-04T03:40:36Z2014-08-04T03:42:45Zhttp://library.oum.edu.my/repository/id/eprint/965This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/9652014-08-04T03:40:36ZPerception on the Roles of
Whistleblowing: Demographic
Evidence from Malaysia Mohamad Afzhan Khan Mohamad Khalil Anuar Nawawi Nurmazilah Mahzan2014-04-13T01:34:03Z2014-04-13T01:34:03Zhttp://library.oum.edu.my/repository/id/eprint/943This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/9432014-04-13T01:34:03ZAssessing the Relationship Between Service Quality and Customer
Satisfaction in the Malaysian Automotive Insurance IndustryGlobalization and open market system have created the complex competitive environment not only
for the manufacturing sector but also for the service sector. The necessity to own a car coupled with affordable
prices across the globe due to innovative production cost in the automotive industry has surged in the last two
decades. Every car owner is legally bound to have car insurance, be it in the developed countries or developing
countries. By servicing their customer base with superior and professional service, many insurance companies
are able to reap a huge profit. Satisfying their customer is essential in every service industry and since these
issue plays a critical role for the insurance companies, assessing the relationship between service quality and
customer satisfaction can help managers to meet the needs’ of customer better by providing superior service.
The main aim of this study is to assess the relationship between service quality and customer satisfaction in
the Malaysian Automotive Insurance industry. A total of 650 online structured questionnaires were mailed to
respondents from five car insurance directories and 380 respondents replied to the questionnaire. Data collected
were analyzed using Pearson Correlation and Multiple Regression Analysis. The results indicate that good
relationship exists between service quality dimensions (reliability, empathy, assurance, responsiveness and
tangibility) and customer satisfaction. This study could benefit other financial service companies to gauge and
enhance their customer satisfaction level with improved service performance. (Abstract by authors) Anantha Raj A. ArokiasamyHon Tat Huam 2011-12-12T01:19:48Z2013-05-07T07:44:21Zhttp://library.oum.edu.my/repository/id/eprint/659This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/6592011-12-12T01:19:48ZJapan's direct investment in ASEAN countries : Issue 26 of Occasional paper of the Faculty of Economics Anuwar Ali Osman Rani HassanWoon Toh Kim Chamhuri Siwar2010-07-21T03:15:46Z2012-11-01T03:53:22Zhttp://library.oum.edu.my/repository/id/eprint/436This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/4362010-07-21T03:15:46ZTask Environment and Resource Deployment: Their Impact on the Performance of Telecommunications Firms in Asia-Pacific CountriesThis research combines both the positioning school and the Resource-Based View models in an analysis of telecommunications firms operating in Asia-Pacific countries. From a strategic management viewpoint, it provides an analysis of the task environment as an external factor, as well as changes in resource deployment as internal factors, to these firms. Thereafter, it examines the influence of a task environment, which has experienced enormous changes resulting from market deregulation and rapid technological advancement, and resource deployment on firm performance. Our findings support the notion that changes in task environment, which correspond to a decrease in market concentration and an increase in task ambiguity lead to a lower profitability rate among firms. In addition, this study also indicates that a firm's ability to respond to changes in the task environment is reflected in changes in resource deployment. Finally, a considerable change in resource deployment is also associated with a higher level of performance. Notably, this study offers some insights on issues of heterogeneity among firms within the telecommunications industry, suggesting that they are uniquely different in term of their objectives and strategic resources. (Authors' abstract) Norlia Ahmad Rachda Chiasakul2010-07-16T07:42:48Z2010-07-16T09:18:54Zhttp://library.oum.edu.my/repository/id/eprint/426This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/4262010-07-16T07:42:48ZDetermining the economic value of the irrigation water in production of wheat in IranWater in agricultural productions, particularly in arid and semi arid regions such as Iran is very essential. Water shortage for agricultural crops is an important problems in this areas, and in the other hand exist no defined market for it. So there is not suitable and efficient price for it. This study investigate the structure of irrigation water demand by estimating the water derived demand for the determination of economic value of irrigation water of particular crop, wheat, in Iran. This analysis is based on deductive econometric method, by using of total statistics data and panel data.Sadeghi Ahmad Mohayidin Mohd GhazaliHussein Md ArifBaheiraei Ali2010-03-25T08:15:02Z2013-05-21T07:26:52Zhttp://library.oum.edu.my/repository/id/eprint/364This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/3642010-03-25T08:15:02ZReview of water pricing theories and related modelsWater is vital for life and plays an essential role for economic development of countries. To address
water scarcity issues, better pricing has been recognized as an important tool. In this paper several
empirical studies which highlight water pricing theories and related models have been reviewed. These
theories explain different aspect of water pricing that can be used as a means to improve water use
efficiency. Analysis of partial equilibrium can be viewed as effects of a policy on a specific sector like
agriculture, but an analysis of general equilibrium often involves steady-state paths which is in fact a
macro-level approach. A comparison of first best pricing with second best pricing models shows that
the latter are possible when transaction costs are included. In the absence of storage capacities limits
and direct costs of water, development decision studies find that the price of water held in storage must
rise at the rate of interest and that the effect of discounting is to cause a cycle in the water price.
Finally, recent evidence suggests that the short-run efficiency of marginal cost pricing can be extended
to account for long-run fixed cost considerations. (Authors' abstract) Ghazali Mohayidin Jalal AttariSagheri Ahmad Md Arrif Hussein2009-06-16T08:58:56Z2013-05-08T07:14:47Zhttp://library.oum.edu.my/repository/id/eprint/185This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/1852009-06-16T08:58:56ZDomestic investment and foreign direct investment : seeking the right balanceThe purpose of this study is to examine the relative importance of FDI and DI of industrialization process in Malaysia in order to propose the appropriate contribution by both. Anuwar AliSiew Yin Tham 2009-05-21T03:26:14Z2013-05-08T04:07:16Zhttp://library.oum.edu.my/repository/id/eprint/103This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/1032009-05-21T03:26:14ZUnemployment, educational planning and strategies for employment in Malaysia : an overview Anuwar AliKin Woon Toh Mustapha Zulkifly2009-01-08T01:27:33Z2014-05-15T06:32:20Zhttp://library.oum.edu.my/repository/id/eprint/69This item is in the repository with the URL: http://library.oum.edu.my/repository/id/eprint/692009-01-08T01:27:33ZThe influence of religiousness on perceived business ethicsThe purpose of this research is to determine the influence of religiousness on perceptions of business ethics.Abdul Rashid Md ZabidLily Lee Lee Ong