<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "Determinant of student loyalty in an open distance learning institution "^^ . "University students’ loyalty is a key factor that contributes to the long term growth and survival of a university. The aim of\r\nthis research is to develop a comprehensive university student loyalty model that incorporates important constructs in\r\nservice quality dimension and relationship quality dimension. The study sample comprised of 2068 respondents who are\r\nundergraduate students from an open distance learning institution. Exploratory factor analysis (EFA) through principal\r\ncomponent technique with varimax rotation of the 48 items questionnaire from four constructs was able to account for\r\n79.27% for the variance in student loyalty. The proposed model was empirically tested to validate the framework.\r\nStructural Equation Modeling (SEM) was employed to test the significance of relationship between the constructs in the\r\ninstrument. Results confirmed that all path coefficients reflecting the relationship between constructs are statistically\r\nsignificant. Students’ loyalty is significantly influenced by trust, emotional commitment and satisfaction. Path analysis\r\nsuggests that service quality impacts loyalty through satisfaction, trust and emotional commitment. In this study, it is seen\r\nclearly that customers’ satisfaction plays the role of mediator in the effects of service quality on student loyalty. The path\r\nanalysis also confirmed that trust and emotional commitment have direct effects on loyalty. Hence, acquiring students’\r\nsatisfaction through quality services, building trust and emotional commitment are import aspects in securing students’\r\nloyalty. (Abstract by authors)"^^ . "2014-12-01" . . . . . . . . . . . ""^^ . "Latifah Abdol Latif"^^ . " Latifah Abdol Latif"^^ . . ""^^ . "Norlia Goolamally"^^ . " Norlia Goolamally"^^ . . "Open University Malaysia (OUM)"^^ . . . "Open University Malaysia (OUM)"^^ . . . . . "Seminar Kebangsaan Pembelajaran Sepanjang Hayat 2014"^^ . . . . . "Kuala Lumpur"^^ . . . . . . "Determinant of student loyalty in an open distance learning institution (Text)"^^ . . . "library-document-987.pdf"^^ . . . "Determinant of student loyalty in an open distance learning institution (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "Determinant of student loyalty in an open distance learning institution (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "Determinant of student loyalty in an open distance learning institution (Other)"^^ . . . . . . "preview.jpg"^^ . . . "Determinant of student loyalty in an open distance learning institution (Other)"^^ . . . . . . "medium.jpg"^^ . . . "Determinant of student loyalty in an open distance learning institution (Other)"^^ . . . . . . "small.jpg"^^ . . "HTML Summary of #987 \n\nDeterminant of student loyalty in an open distance learning institution \n\n" . "text/html" . . . "LC5201 Education extension. Adult education. Continuing education"@en . .