?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Norlia+Goolamally%2C+&rft.aulast=Norlia+Goolamally&rft.date=1+December+2014&rft.title=Determinant+of+student+loyalty+in+an+open+distance+learning+institution+&rft.genre=proceeding