@inproceedings{library_repository974,
       booktitle = {-},
           month = {August},
           title = {Result of the 2013 Importance-Satisfaction Survey in Open University Malaysia },
          author = { Latifah Abdol Latif},
            year = {2014},
        keywords = {Importance-satisfaction survey, Noel Levitz Importance-
Satisfaction Survey},
             url = {https://library.oum.edu.my/repository/974/}
}