?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Latifah+Abdol+Latif%2C+&rft.aulast=Latifah+Abdol+Latif&rft.date=14+February+2014&rft.title=Relationship-based+student+loyalty+model+in+an+open+distance+learning+institution&rft.genre=proceeding