<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "Satisfaction Survey : Towards A \"Learner-Centered\" Support Services"^^ . "In its basic form, learner-centred support services encompass all aspects of learning and service delivery supports to\r\nmeet the needs of the learners. In an open and distance learning environment, learners are of diverse background\r\nwith unique needs that demand the development of special services to support their learning. Open University\r\nMalaysia (OUM) is Malaysia’s first open and distance learning (ODL) institution, catering mainly to the working adults\r\nwho aspire to upgrade their skills and knowledge for better career promotions or better job prospects. In its relentless\r\neffort to increase its learners’ satisfaction and retention rates, a satisfaction survey is conducted to assist in better\r\ndesigning, developing and deploying the array of services required by learners. The survey incorporated six\r\ndimensions that make up the elements of learner support services in OUM. They are: Assessment; Students’ Record;\r\nLearner Centeredness; Teaching and Learning; Registration & Orientation and Student Affairs. T-statistics are used\r\nto determine the significant differences in the level of satisfaction of two different cohorts of learners. The findings of\r\nthe survey are very useful in assisting the management of OUM in formulating suitable strategies to fulfill the needs\r\nof its learners, particularly in (i) identifying areas for improving performance; (ii) revising policies and (iii)\r\nmodifying/creating procedures that would improve services to these learners."^^ . "2005-09-14" . . . . . . . . . . . ""^^ . "Ramli Bahroom"^^ . " Ramli Bahroom"^^ . . ""^^ . "Latifah Abdol Latif"^^ . " Latifah Abdol Latif"^^ . . "Open University Malaysia (OUM)"^^ . . . . . "Southeast Asian Association for Institutional Research (SEAAIR) 2005 "^^ . . . . . "Bali, Indonesia"^^ . . . . . . "Satisfaction Survey : Towards A \"Learner-Centered\" Support Services (Text)"^^ . . . . . "Satisf_survey_seaair2005.paper.pdf"^^ . . . "Satisfaction Survey : Towards A \"Learner-Centered\" Support Services (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "Satisfaction Survey : Towards A \"Learner-Centered\" Support Services (Other)"^^ . . . . . . "preview.jpg"^^ . . . "Satisfaction Survey : Towards A \"Learner-Centered\" Support Services (Other)"^^ . . . . . . "medium.jpg"^^ . . . "Satisfaction Survey : Towards A \"Learner-Centered\" Support Services (Other)"^^ . . . . . . "small.jpg"^^ . . . "Satisfaction Survey : Towards A \"Learner-Centered\" Support Services (Other)"^^ . . . . . . "indexcodes.txt"^^ . . "HTML Summary of #96 \n\nSatisfaction Survey : Towards A \"Learner-Centered\" Support Services\n\n" . "text/html" . . . "LC5201 Education extension. Adult education. Continuing education"@en . . . "LG Individual institutions (Asia. Africa)"@en . .