%0 Journal Article
%@ 1759-0833
%A Baizuri Badruldin, 
%A Zainalabidin Mohamed, 
%A Juwaidah Sharifuddin, 
%A Golnaz Rezai, 
%A Amin Mahir Abdullah, 
%A Ismail Abd Latif, 
%A Mohd. Ghazali Mohayidin, 
%A Rubber Industry Smallholders Development Authority (RISDA),
%A Universiti Putra Malaysia,
%A Universiti Putra Malaysia,
%A Universiti Putra Malaysia,
%A Universiti Putra Malaysia,
%A Universiti Putra Malaysia,
%A Open University Malaysia,
%D 2012
%F library_repository:948
%I Emerald Group Publishing Limited
%J Journal of Islamic Marketing
%K Malaysia; Service quality; Food industry; Small to medium-sized enterprises; Islam; Business ethics; Islamic marketing; Islamic business ethics; Halal market; Halal excellence centres
%N 1
%P 59-71
%T Clients' perception towards JAKIM service quality in Halal certification 
%U https://library.oum.edu.my/repository/948/
%V 3
%X The aim of this study is to examine the level service quality from the perspective of food manufacturers. Malaysia is gearing towards becoming a major player in the world Halal market. Its Halal certification is under the jurisdiction of the Department of Islamic Development Malaysia (JAKIM). The process of awarding Halal certificates involves not only an official site inspection of production plants but also the examination on the Halal status of raw materials. In 2007, JAKIM only approved 75 percent of the total number of applications for Halal certification. (Abstract by authors)
%Z This article is available in OUM Library online database.