<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "Assessing the Relationship Between Service Quality and Customer\r\nSatisfaction in the Malaysian Automotive Insurance Industry"^^ . "Globalization and open market system have created the complex competitive environment not only\r\nfor the manufacturing sector but also for the service sector. The necessity to own a car coupled with affordable\r\nprices across the globe due to innovative production cost in the automotive industry has surged in the last two\r\ndecades. Every car owner is legally bound to have car insurance, be it in the developed countries or developing\r\ncountries. By servicing their customer base with superior and professional service, many insurance companies\r\nare able to reap a huge profit. Satisfying their customer is essential in every service industry and since these\r\nissue plays a critical role for the insurance companies, assessing the relationship between service quality and\r\ncustomer satisfaction can help managers to meet the needs’ of customer better by providing superior service.\r\nThe main aim of this study is to assess the relationship between service quality and customer satisfaction in\r\nthe Malaysian Automotive Insurance industry. A total of 650 online structured questionnaires were mailed to\r\nrespondents from five car insurance directories and 380 respondents replied to the questionnaire. Data collected\r\nwere analyzed using Pearson Correlation and Multiple Regression Analysis. The results indicate that good\r\nrelationship exists between service quality dimensions (reliability, empathy, assurance, responsiveness and\r\ntangibility) and customer satisfaction. This study could benefit other financial service companies to gauge and\r\nenhance their customer satisfaction level with improved service performance. (Abstract by authors)"^^ . "2014" . . "20" . "9" . . "IDOSI Publications,"^^ . . . "Middle-East Journal of Scientific Research"^^ . . . "19909233" . . . . . . . . . . "Hon Tat"^^ . "Huam "^^ . "Hon Tat Huam "^^ . . ""^^ . "Anantha Raj A. Arokiasamy"^^ . " Anantha Raj A. Arokiasamy"^^ . . "Open University Malaysia"^^ . . . . . . . "Assessing the Relationship Between Service Quality and Customer\r\nSatisfaction in the Malaysian Automotive Insurance Industry (Text)"^^ . . . "library-document-943.pdf"^^ . . . "Assessing the Relationship Between Service Quality and Customer\r\nSatisfaction in the Malaysian Automotive Insurance Industry (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "Assessing the Relationship Between Service Quality and Customer\r\nSatisfaction in the Malaysian Automotive Insurance Industry (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "Assessing the Relationship Between Service Quality and Customer\r\nSatisfaction in the Malaysian Automotive Insurance Industry (Other)"^^ . . . . . . "preview.jpg"^^ . . . "Assessing the Relationship Between Service Quality and Customer\r\nSatisfaction in the Malaysian Automotive Insurance Industry (Other)"^^ . . . . . . "medium.jpg"^^ . . . "Assessing the Relationship Between Service Quality and Customer\r\nSatisfaction in the Malaysian Automotive Insurance Industry (Other)"^^ . . . . . . "small.jpg"^^ . . "HTML Summary of #943 \n\nAssessing the Relationship Between Service Quality and Customer \nSatisfaction in the Malaysian Automotive Insurance Industry\n\n" . "text/html" . . . "HB Economic Theory"@en . . . "HB615 Entrepreneurship"@en . . . "HC Economic History and Conditions"@en . .