?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.au=Anantha+Raj+A.+Arokiasamy%2C+&rft.aulast=Anantha+Raj+A.+Arokiasamy&rft.issue=9&rft.volume=20&rft.date=2014&rft.issn=1990-9233&rft.atitle=Assessing+the+Relationship+Between+Service+Quality+and+Customer+Satisfaction+in+the+Malaysian+Automotive+Insurance+Industry&rft.title=Middle-East+Journal+of+Scientific+Research&rft.pages=1023-1030&rft.genre=article