creators_name: Latifah Abdol Latif, 
creators_name: Ramli Bahroom, 
creators_name: Nik Azlina Nik Yaacob, 
creators_name: Man San, Ng 
type: conference_item
datestamp: 2008-12-04 12:43:15
lastmod: 2017-01-03 06:20:02
metadata_visibility: show
corp_creators: Open University Malaysia (OUM)
title: Institutional strength and challenges from the learners perspective 
ispublished: pub
subjects: LC5201
subjects: LB2300
full_text_status: public
pres_type: paper
keywords: Importantance-Satisfaction (I-S) Matrix ; User satisfaction ; Service quality 
abstract: The paper analyses the result of the Importance-Satisfaction Survey conducted in both 2006 and 2007 and using the Importance-Satisfaction Matrix to direct the institution in making improvements in the areas that matter most to the learners.
date: 2007-10
date_type: published
event_title: 21st AAOU Annual Conference, Kuala Lumpur, 29-31 October 2007.
event_location: Kuala Lumpur
event_dates: 29-31 October 2007
event_type: conference
refereed: TRUE
citation:   Latifah Abdol Latif,  and Ramli Bahroom,  and Nik Azlina Nik Yaacob,  and Man San, Ng   (2007) Institutional strength and challenges from the learners perspective.  In: 21st AAOU Annual Conference, Kuala Lumpur, 29-31 October 2007., 29-31 October 2007, Kuala Lumpur.     
document_url: https://library.oum.edu.my/repository/9/1/Institutional_strength.pdf