%A  Latifah Abdol Latif
%A  Ramli Bahroom
%A  Nik Azlina Nik Yaacob
%A Ng  Man San
%T Institutional strength and challenges from the learners perspective 
%X The paper analyses the result of the Importance-Satisfaction Survey conducted in both 2006 and 2007 and using the Importance-Satisfaction Matrix to direct the institution in making improvements in the areas that matter most to the learners.
%C Kuala Lumpur
%D 2007
%K Importantance-Satisfaction (I-S) Matrix ; User satisfaction ; Service quality 
%L library_repository9