TY  - CONF
ID  - library_repository9
UR  - https://library.oum.edu.my/repository/9/
A1  - Latifah Abdol Latif, 
A1  - Ramli Bahroom, 
A1  - Nik Azlina Nik Yaacob, 
A1  - Man San, Ng 
Y1  - 2007/10//
N2  - The paper analyses the result of the Importance-Satisfaction Survey conducted in both 2006 and 2007 and using the Importance-Satisfaction Matrix to direct the institution in making improvements in the areas that matter most to the learners.
KW  - Importantance-Satisfaction (I-S) Matrix ; User satisfaction ; Service quality 
TI  - Institutional strength and challenges from the learners perspective 
AV  - public
M2  - Kuala Lumpur
T2  - 21st AAOU Annual Conference, Kuala Lumpur, 29-31 October 2007.
ER  -