title: Institutional strength and challenges from the learners perspective creator: Latifah Abdol Latif, creator: Ramli Bahroom, creator: Nik Azlina Nik Yaacob, creator: Man San, Ng subject: LC5201 Education extension. Adult education. Continuing education subject: LB2300 Higher Education description: The paper analyses the result of the Importance-Satisfaction Survey conducted in both 2006 and 2007 and using the Importance-Satisfaction Matrix to direct the institution in making improvements in the areas that matter most to the learners. date: 2007-10 type: Conference or Workshop Item type: PeerReviewed format: text identifier: https://library.oum.edu.my/repository/9/1/Institutional_strength.pdf identifier: Latifah Abdol Latif, and Ramli Bahroom, and Nik Azlina Nik Yaacob, and Man San, Ng (2007) Institutional strength and challenges from the learners perspective. In: 21st AAOU Annual Conference, Kuala Lumpur, 29-31 October 2007., 29-31 October 2007, Kuala Lumpur. relation: https://library.oum.edu.my/repository/9/