@inproceedings{library_repository9,
       booktitle = {21st AAOU Annual Conference, Kuala Lumpur, 29-31 October 2007.},
           month = {October},
           title = {Institutional strength and challenges from the learners perspective },
          author = { Latifah Abdol Latif and  Ramli Bahroom and  Nik Azlina Nik Yaacob and Ng  Man San},
            year = {2007},
        keywords = {Importantance-Satisfaction (I-S) Matrix ; User satisfaction ; Service quality },
             url = {https://library.oum.edu.my/repository/9/},
        abstract = {The paper analyses the result of the Importance-Satisfaction Survey conducted in both 2006 and 2007 and using the Importance-Satisfaction Matrix to direct the institution in making improvements in the areas that matter most to the learners.}
}