TY - UNPB N1 - Project paper submitted in fulfillment of the requirement for the Degree of Master in Management. ID - library_repository769 UR - https://library.oum.edu.my/repository/769/ A1 - Ooi , Soon Keat Y1 - 2007/// PB - Open University Malaysia KW - Hotel management -- Case studies KW - Tourism TI - The review and application of Rigid Flexibility Model in the hotel industry M1 - masters AV - public ER -