@unpublished{library_repository769,
           title = {The review and application of Rigid Flexibility Model in the hotel industry},
          school = {Open University Malaysia},
          author = {Soon Keat Ooi },
            year = {2007},
            note = {Project paper submitted in fulfillment of the requirement for the Degree of Master in Management.},
        keywords = {Hotel management -- Case studies, Tourism},
             url = {https://library.oum.edu.my/repository/769/}
}