?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=Siaw%2C+Jong+Lon&rft.aulast=Siaw&rft.aufirst=Jong+Lon&rft.degree=Masters&rft.date=2008&rft.title=Organizing+competitive+intelligence+of+telecommunications+companies+in+Malaysia&rft.inst=Open+University+Malaysia