<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "Competitive Intelligence Software Evaluation Taxonomy (SET) for SMEs in Malaysia - An\r\nEffectiveness Report"^^ . "The increasing need for competitive advantage in fast moving industries such as Information,\r\nCommunication Technologies (ICT), means some SMEs are looking at Competitive Intelligence (CI), a\r\nsystematic process for gathering, analysing, and managing information that can affect a company's plans,\r\ndecisions, and operation. Some software companies have developed online tools and software that\r\npromise to enhance the CI process and the value CI brings to organisations. The success of these CI\r\nsoftware tools depends, however, on the sophistication of an organisation’s understanding of the CI\r\nprocess and scope. Different companies derive different values from different approaches to CI, and\r\ntherefore require a online tool or software that is specific to their company’s needs, resources and\r\nmanagement style. This research investigated the management structures and contexts of ICT SMEs in\r\nMalaysia to develop a more customised approach to the effective use of CI software for SMEs in the ICT\r\nsector, as well as in the selection of appropriate CI software.\r\nThis paper describes the two-stage research approach. The first stage involved identifying the\r\nmanagement style and context of a group of 680 SMEs, in the Malaysian Government’s Multimedia Super\r\nCorridor, a government supported area for local businesses. This stage used a cluster analysis approach,\r\nto create a taxonomy of ten SME clusters and their management style. These clusters were then used as\r\nthe basis for the second stage to develop suitable criteria to evaluate available online tools and software\r\nfor conducting competitive intelligence from an SME perspective. The evaluation criteria were applied to\r\neight CI-ready software packages to identify the most suitable software for each cluster of SMEs. Finally,\r\nthe research surveyed a small sample of managers to obtain the prospective users’ perceptions of the\r\nrecommended software.\r\nThe research findings provide evidence of a range of SME structures in a variety of contexts. Levels of\r\nimportance placed on different levels in the CI process are identified, as well as aspects that need\r\nsupport, automation and/or augmentation. The software evaluation in the second part of the research\r\nprovided ten recommendations of suitable software package(s) for each SME cluster. The perceived\r\neffectiveness study that concluded the research provided mixed responses. All in all, the research\r\nconfirms that SMEs can be analyzed by clusters but further research would be necessary to confirm the\r\neffectiveness of using the recommended CI software over a longer period of time.\r\nThe authors would like to note that some of the diagrams (Diagrams 3 and 4) and tables (Tables 1 and 2)\r\nfeatured in this article are only partially shown and had to be resized and cropped to fit the publication’s\r\nrequirements and dimensions. (Abstract by authors)"^^ . "2011-04-27" . . . . . . . . . . . "Derek"^^ . "Stephens"^^ . "Derek Stephens"^^ . . ""^^ . "Ariff Syah Juhari"^^ . " Ariff Syah Juhari"^^ . . "Open University Malaysia"^^ . . . . . "2nd International Conference on Information Management and Evaluation"^^ . . . . . "Toronto, Canada"^^ . . . . . . "Competitive Intelligence Software Evaluation Taxonomy (SET) for SMEs in Malaysia - An\r\nEffectiveness Report (Text)"^^ . . . . . "Competitive_Intelligence_Ariff_syah.pdf"^^ . . . "Competitive Intelligence Software Evaluation Taxonomy (SET) for SMEs in Malaysia - An\r\nEffectiveness Report (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "Competitive Intelligence Software Evaluation Taxonomy (SET) for SMEs in Malaysia - An\r\nEffectiveness Report (Other)"^^ . . . . . . "preview.jpg"^^ . . . "Competitive Intelligence Software Evaluation Taxonomy (SET) for SMEs in Malaysia - An\r\nEffectiveness Report (Other)"^^ . . . . . . "medium.jpg"^^ . . . "Competitive Intelligence Software Evaluation Taxonomy (SET) for SMEs in Malaysia - An\r\nEffectiveness Report (Other)"^^ . . . . . . "small.jpg"^^ . . . "Competitive Intelligence Software Evaluation Taxonomy (SET) for SMEs in Malaysia - An\r\nEffectiveness Report (Other)"^^ . . . . . . "indexcodes.txt"^^ . . "HTML Summary of #712 \n\nCompetitive Intelligence Software Evaluation Taxonomy (SET) for SMEs in Malaysia - An \nEffectiveness Report\n\n" . "text/html" . . . "HD28 Management. Industrial Management"@en . .