<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "Service Quality in the Open and Distance Learning"^^ . "The purpose of this paper is to examine the learner’s perceptions of the service quality in\r\nan open and distance learning institution in Malaysia. Focus group sessions and\r\nstructured questionnaires were used to collect the relevant information from the\r\nrespondents. A total of 44 respondents participated in the focus group and 1197\r\nparticipated in the self-administered questionnaire survey. The results of the study\r\nshowed that service quality in the open and distance learning has several characteristics\r\ndifferent from traditional higher institutions. As such new perspectives on service quality\r\nwas proposed and subsequently tested in a Malaysian institution. It was also found that\r\nthe overall satisfaction was related to each of the key dimensions of service quality. The\r\nresults of the t-tests and ANOVA showed that gender, ethnicity, type of academic\r\nprograms, and location of learning centers have an effect on perceived service quality in\r\nthe open and distance learning. The implications of the study are also discussed. (Authors' abstract)"^^ . . . "-"^^ . . . . . . . . . . . "Harun, Prof Dr"^^ . "Hairudin"^^ . "Harun, Prof Dr Hairudin"^^ . . "Abdul Rashid, Prof Dr"^^ . "Md Zabid "^^ . "Abdul Rashid, Prof Dr Md Zabid "^^ . . "Open University Malaysia (OUM)"^^ . . . . . . . "Service Quality in the Open and Distance Learning (Text)"^^ . . . . . "Service_quality_in_the_open_and_distance_learning.pdf"^^ . . . "Service Quality in the Open and Distance Learning (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "Service Quality in the Open and Distance Learning (Other)"^^ . . . . . . "preview.jpg"^^ . . . "Service Quality in the Open and Distance Learning (Other)"^^ . . . . . . "medium.jpg"^^ . . . "Service Quality in the Open and Distance Learning (Other)"^^ . . . . . . "small.jpg"^^ . . . "Service Quality in the Open and Distance Learning (Other)"^^ . . . . . . "indexcodes.txt"^^ . . "HTML Summary of #71 \n\nService Quality in the Open and Distance Learning\n\n" . "text/html" . . . "LC5201 Education extension. Adult education. Continuing education"@en . .