?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Hairudin+Harun%2C+&rft.aulast=Hairudin+Harun&rft.date=2005&rft.title=IR+and+the+Quest+for+Q+in+ODL%3A+Managing+Institutional+Research+and+Quality+at+the+Open+University+Malaysia&rft.genre=proceeding