<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "Classifying Quality Attributes Using Service Gaps and Kano's Method"^^ . "This paper attempts to compare the classification of quality attributes using and Kano's method and the service gaps method proposed by Kong and Muthusamy (2011). Expectation and perception data from 80\r\narticles were systematically reviewed. Only two articles with classification of quality's attributes by Kano's\r\nmethod were identified. Four service quality factors were apparent from this study, and eight of the quality\r\nattributes were found to be the same by both methods. Service gaps could indeed be used to classify quality\r\nattributes, besides for evaluation of service quality and customer satisfaction. (Abstract by authors)"^^ . "2012" . . . . . . . . . . . "Muthusamy"^^ . "Kanesan "^^ . "Muthusamy Kanesan "^^ . . "Mal Kong"^^ . "Sia "^^ . "Mal Kong Sia "^^ . . "Kolej Tunku Abdul Rahman, Kuala Lumpur"^^ . . . "Open University Malaysia "^^ . . . . . "2012 2nd International Conference on Management and Service Science (ICMSS 2012)"^^ . . . . . "Kuala Lumpur, Malaysia"^^ . . . . . . "Classifying Quality Attributes Using Service Gaps and Kano's Method (Text)"^^ . . . . . "classifying_quality_kanesan_pg1.pdf"^^ . . . "Classifying Quality Attributes Using Service Gaps and Kano's Method (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "Classifying Quality Attributes Using Service Gaps and Kano's Method (Other)"^^ . . . . . . "preview.jpg"^^ . . . "Classifying Quality Attributes Using Service Gaps and Kano's Method (Other)"^^ . . . . . . "medium.jpg"^^ . . . "Classifying Quality Attributes Using Service Gaps and Kano's Method (Other)"^^ . . . . . . "small.jpg"^^ . . . "Classifying Quality Attributes Using Service Gaps and Kano's Method (Other)"^^ . . . . . . "indexcodes.txt"^^ . . "HTML Summary of #700 \n\nClassifying Quality Attributes Using Service Gaps and Kano's Method\n\n" . "text/html" . . . "TA Engineering (General). Civil engineering (General)"@en . .