?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=Praveena+%2C+Kunaratnam&rft.aulast=Praveena+&rft.aufirst=Kunaratnam&rft.degree=Masters&rft.date=2011&rft.title=The+study+on+factors+influencing+performance+in+general+insurance+%3A+a+case+study+of+an+insurance+company+in+Kuala+Lumpur&rft.inst=Open+University+Malaysia