?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=Chik%2C+Soon+Wai&rft.aulast=Chik&rft.aufirst=Soon+Wai&rft.degree=Masters&rft.date=2011&rft.title=Customer+self-ordering+system+in+fast+food+restaurant&rft.inst=Open+University+Malaysia