?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Shriram+%2C+Raghunathan&rft.aulast=Shriram+&rft.aufirst=Raghunathan&rft.date=14+November+2011&rft.title=Assessment+of+online+interaction+pattern+using+the+Q-4R+framework&rft.genre=proceeding