creators_name: Tony, Halim
creators_name: Kanesan , Muthusamy
type: conference_item
datestamp: 2011-11-03 06:01:45
lastmod: 2011-11-03 07:33:58
metadata_visibility: show
corp_creators: Open University Malaysia
title: Research opportunities for the management of engineering services using systems engineering
ispublished: pub
subjects: TS
full_text_status: none
pres_type: paper
keywords: Engineering Services, Facilities Management, Public Transportation
abstract: This paper aims to incorporate systems engineering thinking into the management of engineering services. An overview of Singapore service sector is provided and it shows that management of engineering services for commercial buildings and public transport, which has important socio-economic implications could be area where the concept of systems engineering services (SES) could present potential research opportunities in yielding service improvement. Facilities management (FM) in the context of commercial buildings is introduced and the essential characteristics of commercial buildings as compared to other types of facilities, in particular the user profile of such facilities will be highlighted. In particular, the user profile of such facilities will be highlighted. Also, an overview of public bus services is presented and it is shown that it is indeed intertwined with FM. Finally, potential research gaps are identified and discussed. (Abstract by authors)
date: 2009-12-14
date_type: published
publication: Proceedings of the International Conference for Technical Postgraduates (TECHPOS), (2009), Kuala Lumpur.
pagerange: 1-5
event_title: International Conference for Technical Postgraduates (TECHPOS)
event_location: Kuala Lumpur
event_dates: 14 Dec 2009
event_type: conference
refereed: TRUE
related_url_url: http://ieeexplore.ieee.org/xpl/freeabs_all.jsp?reload=true&arnumber=5412050
related_url_type: pub
citation:   Tony, Halim and Kanesan , Muthusamy  (2009) Research opportunities for the management of engineering services using systems engineering.  In: International Conference for Technical Postgraduates (TECHPOS), 14 Dec 2009, Kuala Lumpur.