?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Lee%2C+ST+&rft.aulast=Lee&rft.aufirst=ST+&rft.date=12+September+2011&rft.title=ISO+9000%2C+Six-Sigma+or+Toyota+Production+System%3A+Are+These+TQM+Methods+Complementary+or+Contradictory+to+One+Another%3F&rft.genre=proceeding