creators_name: Sivakumar, Supperamaniam
creators_name: Kanesan , Muthusamy
type: conference_item
datestamp: 2011-09-30 01:13:52
lastmod: 2013-05-17 02:07:19
metadata_visibility: show
corp_creators: Open University Malaysia
title: Critical Success Factors in Six Sigma Implementation - A Case Study of MNCs in Malaysia
ispublished: pub
subjects: TS
subjects: HD28
full_text_status: public
pres_type: paper
keywords: Six Sigma, Critical Success Factors (CSFs), Total 
Quality Management (TQM), Continuous Improvement 
(CI), Research Method (RM) 
note: This paper appear at 2011 IEEE International Conference on Quality and Reliability (ICQR).
To access the fulltext of the paper, please contact OUM Digital Library.
abstract: Research objective is to  survey  Six Sigma 
implementation in Malaysian Multinational Corporation 
(MNCs) and identify the Critical Success Factors (CSFs) 
these  companies use in ensuring  its  successful 
implementation. Research is anchored to the method of 
exploratory survey conducted via online among MNCs using 
Six Sigma in Malaysia.  Preliminary  findings  of    influence 
breakdown of each CSF  results in  with  Management 
Commitment  (85%), Absorption  (95%), Cultural  Influence 
(85%), Project/Process Assessment  (100%) and Training & 
Awareness  (100%).  Detailed statistical analysis concluded 
CSFs  that have direct impact  in Six Sigma  implementation 
are Management Commitment, Absorption, Project/Process 
Assessment and Training & Awareness. We  have through 
this study established a clear guideline on CSFs necessary to 
adopt in order to ensure the correct implementation of Six 
Sigma in organizations. It is envisaged that local Malaysian 
companies’ will use  these  findings as reference on the 
initiative of implementing Six Sigma methodologies  in their 
business.(Abstract by authors)
date: 2011-09-14
date_type: published
pagerange: 536 -540
event_title: The 2011 IEEE International Conference on Quality and Reliability
event_location: Bangkok, Thailand
event_dates: 14-17 Sept 2011
event_type: conference
refereed: TRUE
related_url_url: http://ieeexplore.ieee.org/xpl/freeabs_all.jsp?arnumber=6031597
related_url_type: pub
citation:   Sivakumar, Supperamaniam and Kanesan , Muthusamy  (2011) Critical Success Factors in Six Sigma Implementation - A Case Study of MNCs in Malaysia.  In: The 2011 IEEE International Conference on Quality and Reliability, 14-17 Sept 2011, Bangkok, Thailand.     
document_url: https://library.oum.edu.my/repository/604/1/critical_success_kanesan_1stpg.pdf