@inproceedings{library_repository604,
       booktitle = {The 2011 IEEE International Conference on Quality and Reliability},
           month = {September},
           title = {Critical Success Factors in Six Sigma Implementation - A Case Study of MNCs in Malaysia},
          author = {Supperamaniam Sivakumar and Muthusamy Kanesan },
            year = {2011},
           pages = {536 --540},
            note = {This paper appear at 2011 IEEE International Conference on Quality and Reliability (ICQR).
To access the fulltext of the paper, please contact OUM Digital Library.},
        keywords = {Six Sigma, Critical Success Factors (CSFs), Total 
Quality Management (TQM), Continuous Improvement 
(CI), Research Method (RM) },
             url = {https://library.oum.edu.my/repository/604/},
        abstract = {Research objective is to  survey  Six Sigma 
implementation in Malaysian Multinational Corporation 
(MNCs) and identify the Critical Success Factors (CSFs) 
these  companies use in ensuring  its  successful 
implementation. Research is anchored to the method of 
exploratory survey conducted via online among MNCs using 
Six Sigma in Malaysia.  Preliminary  findings  of    influence 
breakdown of each CSF  results in  with  Management 
Commitment  (85\%), Absorption  (95\%), Cultural  Influence 
(85\%), Project/Process Assessment  (100\%) and Training \& 
Awareness  (100\%).  Detailed statistical analysis concluded 
CSFs  that have direct impact  in Six Sigma  implementation 
are Management Commitment, Absorption, Project/Process 
Assessment and Training \& Awareness. We  have through 
this study established a clear guideline on CSFs necessary to 
adopt in order to ensure the correct implementation of Six 
Sigma in organizations. It is envisaged that local Malaysian 
companies? will use  these  findings as reference on the 
initiative of implementing Six Sigma methodologies  in their 
business.(Abstract by authors)}
}