creators_name: Ramli Bahroom, 
creators_name: Latifah Abdol Latif, 
creators_name: Ng, Man San
type: conference_item
datestamp: 2009-01-05 06:36:03
lastmod: 2013-06-18 03:14:07
metadata_visibility: show
corp_creators: Open University Malaysia (OUM)
title: Tracking institutional performance using importance-satisfaction analysis
ispublished: pub
subjects: LC5201
subjects: LB2300
full_text_status: public
pres_type: paper
keywords: Importance-satisfaction analysis ; Open and distance learning ; Institutional performance ; Learner satisfaction 
abstract: This paper report on a study using Importance Satisfaction-Analysis (ISA)at OUM to access the improvement made in delivering its services to learners from 2005 to 2007.
date: 2008-04-07
date_type: published
pagerange: 186-195
event_title: ASAIHL International Conference 2008
event_location: Sukhothai Thammatthirat Open University, Thailand
event_dates: 7-10 April 2008
event_type: conference
refereed: TRUE
citation:   Ramli Bahroom,  and Latifah Abdol Latif,  and Ng, Man San  (2008) Tracking institutional performance using importance-satisfaction analysis.  In: ASAIHL International Conference 2008, 7-10 April 2008, Sukhothai Thammatthirat Open University, Thailand.     
document_url: https://library.oum.edu.my/repository/60/1/Tracking_institutional.pdf